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Add or Edit Start/End Time

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

To set the start and end time for availability or working hours:

  1. Enter the Start Time.
    You can either type the start time directly into the field, or use the up or down arrow to select the time.
    For Working Hours, your selections must fall within agent availability. For Working Hours with a status of Granted, your selections override a shift with Preferred status and set absolute working hours.
  2. Enter the End Time, using the same options.
    The Availability or Working Hours duration cannot exceed 36 hours.
  3. Select Next Day if the End Time is on the day after the Start Time.
    If you select Next Day, the End Time must be before 12:00 noon.
  4. Enter any comments you want to make regarding this Calendar item.
  5. Click Finish.
This page was last edited on October 2, 2020, at 12:35.
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