Specify Weekly Pattern of Possible Days Off
Use the table on this wizard page to design a weekly pattern of possible days off for agents, by specifying the percentage of possible days off for agents for each weekday.
The table has seven rows, one for each weekday (Sunday through Saturday) row, and these columns:
|% of days off||Enter a number to specify the percentage of agents who will receive a day off on each weekday. This is the only editable column in the table, and it can be empty to specify that no value was specified. The value in this column cannot exceed the value in the Max % column.|
|Agents with days off||This column displays the calculated number of agents, in decimal format, using the entered percentage in the % of days off column.|
|Max %||The maximum percentage of agents who can receive a day off.|
|Total agents||The calculated total number of available agents, averaged for each weekday in the period.|
|Standard %||The standard percentage of total agents who can receive a day off, estimated according to the minimum/maximum number of days off per week and the minimum/maximum number of weekend days off.|
- Click Next to continue or Finish to end the wizard.
- Click Cancel to abandon the wizard and make no changes.