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Use this wizard page to specify the range of dates for which you will specify Time Off limits and other values.
|Start Date spin box||Enter or select the date that begins the time period for time-off limits that are to be estimated and applied.|
|End Date spin box||Enter or select the date that ends the time period for time-off limits that are to be estimated and applied.|
|Time-off Limit % field||Enter a number to specify the maximum percentage of agents who can be on time off at any one time.|
|Reduce available agents by ____% field||Enter a number to specify the percentage of agents who are to be excluded from the wizard's calculations.|
|Consider granted Calendar items check box||Select to specify that granted items for agents are taken into account by the wizard.|
|Estimate possible days off check box||Select to specify that the weekly pattern will be used in estimates. If this check box is cleared (the default setting), then this is the final wizard page.|
- Click Next to continue (if the Estimate possible days off check box is selected) or Finish to end the wizard (if the Estimate possible days off check box is cleared).
- Click Cancel to exit the wizard and make no changes.
This page was last edited on August 10, 2017, at 13:45.