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Under Configuration, use the Notifications view to create and edit e-mails by site for the types of notifications listed below:

Default Setting

By default, WFM does not generate notifications. To generate notifications, you must select at least one site to send notifications of given type in the Targets tab and save. Once you have done so, notifications of the selected types are sent.

Security Permissions

You must have certain security permissions assigned in the WFM Web. See each individual topic above for the type of permission required.

WFM Daemon

A Genesys server component, WFM Daemon, sends out notifications to agents and supervisors.

This page was last modified on August 10, 2017, at 06:45.


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