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NOW: Properties Page

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The New Overlay Wizard (NOW) opens and displays these pages, in order: Properties (this page), Usage, Impact, and Impacted Activities.

  1. Select the appropriate settings on this page, remembering that some selections may deselect others.
  2. Click Next.

The settings on this page are:

Name field You can edit the selected Overlay's name in this field.
This Overlay shall:
radio buttons
  • Impact Forecast Values and Totals—Specify that this overlay can impact the forecast by changing forecast’s values and totals. This option is the default.
  • Redistribute Forecast Without Changing Total—Specify that this overlay must preserve a forecast’s total for specific period even while changing the distribution of values inside that period.
Spread Over: field Displays the length of time that the selected Overlay will occupy.

Edit this field and select one of the two radio buttons Days or Hours to choose the units. The value must be greater than 0 (zero) and the default is 1.
This Overlay is Applicable To:
radio buttons
Select one of the two radio buttons IV or AHT to choose whether the overlay applies to Interaction Volume (IV) or Average Handling Time (AHT).
This page was last edited on October 2, 2020, at 12:35.
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