NOW: Properties Page
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- Select the appropriate settings on this page, remembering that some selections may deselect others.
- Click Next.
The settings on this page are:
|Name field||You can edit the selected Overlay's name in this field.|
|This Overlay shall:
|Spread Over: field||Displays the length of time that the selected Overlay will occupy.|
Edit this field and select one of the two radio buttons Days or Hours to choose the units. The value must be greater than 0 (zero) and the default is 1.
|This Overlay is Applicable To:
|Select one of the two radio buttons IV or AHT to choose whether the overlay applies to Interaction Volume (IV) or Average Handling Time (AHT).|
This page was last edited on October 2, 2020, at 12:35.