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Choose Agents

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



By default, the business unit, sites, teams, and agents that were selected in the Objects pane when you clicked the Add Calendar Items button are displayed and selected.

  1. Change the selections, if necessary.
  2. Click Next to continue.
Tip
If you select objects from more than one site, the Choose Calendar Item page displays a limited list of calendar item types: Availability, Day Off, Time Off, Exceptions, and Working Hours.

See also: Add (or Edit) Calendar Items Wizard.

This page was last edited on October 2, 2020, at 12:35.

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