Edit Calendar Items
To edit a Calendar item:
- Select an item in the Calendar view's table.
You can edit only one Calendar item at a time.
- Double-click the selection or click Edit.
The appropriate Edit screen displays. See the table below for a list of the Calendar-item types and the edit screen that opens for each.
Calendar Item Edit Screen Availability Add or Edit Start/End Time Day Off Comments Exception Add or Edit Exception Shift Add or Edit Shift Time Off Add or Edit Time Off Working Hours Add or Edit Start/End TimeImportantIf the calender item's Exception Type or Time Off Type has been disassociated from the current site, use the dialog box that appears to select a new Exception Type or Time Off Type—one that is still associated with the current site. You can keep the disassociated Exception Type or Time Off Type, or you can edit the calendar item, but not both. Alternatively, you can re-associate the missing Exception Type or Time Off Type and then do both.
- Change the Calendar item's settings as necessary.
- Click OK to save your selections, or Cancel to exit without saving them.
The Calendar reappears, displaying any changes that you have saved.
If WFM Web cannot assign some selections, it opens a window that lists the agents, days, and reasons involved.
TipThe available settings depend on the type of item that you are editing.
This page was last modified on 10 August 2017, at 06:45.