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Performance Role Privileges

The role privileges under Performance provide the following user access:

  • Read—Controls user access to view Performance information in WFM Web for Supervisors. All users who have the Read privilege for the Performance module can see alerts when the configured thresholds have been exceeded.
  • Update Alerts—Controls user access to modify alert thresholds and save changes in the Alerts view in the Performance module where users configure thresholds for each metric.
The Alerts function in WFM Web for Supervisors uses Master Forecast and Schedule data as a baseline for acceptable performance results. If user-defined performance limits are violated (for example, if too many interactions are being abandoned, or if service levels fall too low), an Alert warning in the Monitor view notifies that action may be necessary.

For more information, see Performance Overview.

This page was last modified on August 10, 2017, at 06:45.


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