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NOW: Impacted Activities Page

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The New Overlay Wizard (NOW) opens and displays these pages, in order: Properties, Usage, Impact, and Impacted Activities (this page).

  1. Select the appropriate settings on this page, remembering that some selections may deselect others.
  2. Click Finish.

This page contains the same controls and constraints as the Impacted Activities tab—a list of Activities, each with its own with selectable check box.

The settings on this page are:

  • Select the check box to the left of each activity in the list, to specify which activities will be impacted by the selected factor. You can also select a site's check box to automatically select all activities below it.
  • Clear the check box to specify no impact.
This page was last edited on October 2, 2020, at 12:35.
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