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Tested Browsers

The following is a list of all Genesys-tested browsers for both web and mobile.

Important
If you do not see your device/OS/browser combination listed below, please contact Genesys support. Help will be decided on a per-case basis.

Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.

Please let Genesys know of any issues you encounter with any of our tested browsers.
Tip
For a list of all supported devices for Genesys Widgets, see Genesys Widgets - Tested Browsers.

Web Browsers

  • Microsoft Internet Explorer 11
  • Google Chrome 47+
  • Firefox 43+
  • Safari 8+
  • Microsoft Edge

Mobile Browsers

OS Family Device Operating System Browser Release Version Known

Limitations

Android Galaxy S7 Android 6 Chrome 58 Co-browse Server 8.5.101.02 n/a
Galaxy Tab 4 10.1 Android 4.4 Chrome 58 Co-browse Server 8.5.101.02 n/a
Nexus 7 Tab Android 6 Chrome 58 Co-browse Server 8.5.101.02 n/a
Nexus 9 Tab Android 5.1 Chrome 58 Co-browse Server 8.5.101.02 n/a
iOS iPhone 6S Plus iOS 9 Safari Co-browse Server 8.5.101.02 n/a
iPad Air 2 iOS 8 Safari Co-browse Server 8.5.101.02 n/a
iPad Pro iOS 9.3 Safari Co-browse Server 8.5.101.02 n/a
iPad Pro iOS 10.3 Safari Co-browse Server 8.5.101.02 n/a

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This page was last modified on 2 March 2018, at 10:55.