Configuration Options

Important

Starting in 9.0.005.15, Cassandra support is deprecated in Genesys Co-browse and Redis is the default database for new customers. Support for Cassandra will be discontinued in a later release.

Important

For Co-browser Server clusters, every Co-browse Server in the cluster generally plays the same role as the others. This means that to see consistent behavior on the cluster, regardless of which server serves requests, all Co-browse Servers should have the same options set in their application objects in Configuration Server. The rule of thumb is to configure the cluster servers the same, unless it is absolutely necessary to do otherwise (for example, a port is busy on a machine). This simplifies maintenance of production deployments.

Co-browse Server

You can set the following configuration options on your Co-browse Server application in Genesys Administrator:

Section Name	Options
cassandraKeyspace Configure Cassandra keyspace	dataCompression name readConsistencyLevel writeConsistencyLevel replicationStrategy replicationStrategyParams retention.entity.all retention.entity.live_sessions retention.entity.session_history retention.entity.window_history retention.time-unit
cross-origin Configure list of websites allowed to access the Co-browse server	allowedOrigins disableHttpOptionsRequest
cluster Configure the Co-browse Server cluster	url serverUrl
cometd Settings for CometD	logLevel maxInterval
forward-proxy Configure a forward proxy	host port user password
http-proxy Configures Co-browse Server's HTTP proxy functionality	allowedExternalDomains clientTlsProtocols allowedCipherSuites unallowedCipherSuites allowCookies
http-security Configure HTTP security for Co-browse resources	disableCaching
log Configure the logs generated by the Co-browse Server	all expire segment time_convert time_format trace verbose
metrics Configure metrics tracked by the Co-browse Server	reporter.jmx.enabled reporter.log.enabled reporter.log.logFrequency reporter.messageServer.enabled reporter.messageServer.logFrequency reporter.console.enabled reporter.console.logFrequency HeapMemoryUsage.threshold GcFrequency.threshold GcLatency.threshold <metricName>.threshold <metricName>.slidingWindowSize ServerResponseTime.slidingWindowSize ServerResponseTime.threshold SlaveRenderLatency.threshold JettyThreadPoolUsage.threshold InactiveSessions.threshold
redis Configure Redis storage	host port ttl cache.ttl sentinels type master password
reporting Configure historical reporting	bootstrap-servers
security Enable TLS on connections with other Genesys servers	provider trusted-ca truststore-password
session Configure DOM restrictions	domRestrictionsURL inactivityDuration writeModeAllowed
slave Configure localization for the Agent side UI	localization cssPatchUrl theme disableWebSockets externalJS wweOrigins allowedThirdPartyDomains password
static-web-resources Configure static web resources	browserHardCacheDuration

Co-browse Plug-in for Workspace Desktop Edition

You can set the following configuration options for the Co-browse plug-in on your Workspace Desktop Edition application in Genesys Administrator:

Section Name	Options
cobrowse Configure the Co-browse Plug-in for Workspace Desktop Edition	url disableCertificateValidation useBrowserLogging agentSessionsLimit extendedAttachedData password proxyLogin proxyPassword customInteractionId