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New features, introduced in the 9.0.000 release:

  • Genesys Pulse 9.0 is offering advanced alert capabilities to notify supervisors when your service levels are not met or when you agent occupancy is below service objective
    • Ability to configure rule-based alerts with Boolean expression
    • Send email notification when a condition is violated for a given period
  • Genesys Pulse 9.0 is offering more flexibility in showing current agent states within omnichannel contact center to be compliant with labor unions.
    • Ability to break down the current status by media
    • Show / hide agent status icon
    • Show / hide the duration of the agent in this state
    • Show Do-Not-Disturb status
  • Genesys Pulse 9.0 is offering better functionalities helping IT departments and/or service providers size their worldwide Pulse deployment while preventing from performance bottleneck
    • Limit the number of dashboards per user
    • Limit the number of widgets per user
  • Genesys Pulse 9.0 is supporting its community helping them build their own visualizations for real-time insights
    • Empower users to create their own visualization plugin
    • Collect not only the latest snapshot data but also the time series data to build more advanced visualizations
  • Based on the customer feedback and to be more agile in our cloud development, Genesys Pulse 9.0 can no longer be deployed as GAX plugin but supervisors with the right permissions can switch from Pulse to GAX seamlessly. Pulse users are also able to switch from Pulse to more task-driven specific dashboards like Contact Center Advisors.
  • Localization support — Genesys Pulse supports the following localizations:
    • Arabic: 9.0.000.05
    • Chinese (Simplified): 9.0.000.05
    • Czech: 9.0.000.05
    • French: 9.0.000.05
    • French Canadian: 9.0.000.05
    • German: 9.0.000.05
    • Italian: 9.0.000.05
    • Japanese: 9.0.000.05
    • Korean: 9.0.000.05
    • Polish: 9.0.000.05
    • Portuguese: 9.0.000.05
    • Russian: 9.0.000.05
    • Spanish: 9.0.000.05
    • Turkish: 9.0.000.05

What's New in Genesys Softphone 9.0.0

05/31/18

  • Genesys Softphone now supports the UNENCRYPTED_SRTCP parameter per RFC 4568, and also understands "best-effort SRTP" (optional SRTP offer) per RFC 5939, accepting or rejecting SRTP based on the configured security policy.
  • Genesys Softphone now supports Automatic Gain Control for the customer audio stream.

03/17/18

  • Real-time voice quality indicator: The Softphone icon in the system taskbar now notifies user of possible voice quality problem.

What's New in Billing Data Server for 9.0

September 25, 2018

BDS now includes the Business Units breakout functionality.

See Billing Data Server 9.0.000.13 Release Note to learn more about the new feature.

June 27, 2018

  • BDS now has the detailed concurrent and enabled seats report functionality.
  • BDS now unifies the native python logging approach.

See Billing Data Server 9.0.000.07 Release Note to learn more about the new features and issues resolved with this release.

28 March 2018

BDS provides the data required for the Genesys financial organization to bill customers for subscription services. See the Billing Data Server 9.0.000.01 Release Note to learn about the main functions.

New in Release 9.0.013.01 (10/25/2018)

  • Dataset handling has been made significantly faster by means of the following improvements:
    • For the initial data upload, this release introduces the Minio container.
    • The Dataset import to MongoDB now uses a multithreaded process.
  • The NGINX container has been removed from AICS. NGINX is an optional load balancer that had been provided only for use only in test environments.
  • The Sizing Guide for Genesys Predictive Routing (GPR) has been entirely reworked and expanded.
  • The explanation for how to use Composite Predictors has been revised and clarified.
  • The GPR web application and GPR API now use the same process to create Agent and Customer Profile schemas. In addition, the instructions for Configuring Agent Profiles have been revised and expanded.
  • The LOG_LEVEL environment variable has been added to the tango.env configuration file. By default, it is set to INFO, which is a minimal logging level, adequate for most circumstances.
  • This release upgrades AICS to Python 3.6 from Python 2.7.
  • AICS now performs automatic cleanup processes which should maintain an adequate amount of free disk space.
  • Memory handling for MongoDB was improved In this release.
  • The Lift Estimation report has been improved, adding Export functionality, the ability to toggle between graph and table displays, and showing the Aggregated view as the first tab listed.
  • This release includes a number of changes to the look and feel of the GPR web application interface, as well as multiple user experience improvements to provide more intuitive workflows and better presentation of information. For a complete list, refer to the AI Core Services Release Note for release 9.0.013.01.
  • This release provides a number of improvements and additions to the GPR API, including the ability to sync and accept Datasets, check job status and support for nesting dictionary fields. For a complete list, refer to the AI Core Services Release Note for release 9.0.013.01 and the Predictive Routing API Reference (Requires a password for access. Please contact your Genesys representative if you need to view this document.)

New in Release 9.0.012.01 (08/23/2018)

  • The Quality column in the Models list table on the Model configuration window now includes a new metric, Local models. The metric displays the number of local models generated for agents in the dataset on which the predictor is built.
  • AI Core Services (AICS) has improved handling of UTF-8 characters. Data ingestion, model training, and analysis reports are all correctly processed for data containing non-ASCII UTF-8 characters.
  • The Genesys Predictive Routing (GPR) API now enables you to run Lift Estimation reports. The API returns a JSON response containing the Lift Estimation results. The resulting report is also automatically available for view from the GPR web application.
  • The GPR API now enables you to run Feature Analysis reports. The API returns a JSON response containing a list of features ordered by weight--that is, by the strength of the impact that feature has on the value of the target metric. The resulting report is also automatically available for view from the GPR web application.
  • The Lift Estimation report now uses the scoring expression configured for the predictor (if any) to decide whether the target metric should be minimized or maximized.
  • You can now configure Agent State Connector (ASC) to monitor the StatAgentOccupancy Stat Server statistic.
  • You can now configure ASC to monitor a subset of the total list of agent groups present in agent profiles.
  • You can now choose to have ASC ignore the following unsupported ASCII characters: [Space], -, <, >.
  • You can now configure ASC to monitor a subset of the total list of skills present in agent profiles.
  • ASC now supports a connection to Stat Server running in single-server mode, without a backup.

New in Release 9.0.011.00 (07/13/2018)

  • This release includes a number of additions to the Predictive Routing API:
    • You can now generate and purge predictor data.
    • You can now create a new predictor by copying an existing one.
    • You can now use GET commands to retrieve dataset and predictor details.
    • The way Predictive Routing recomputes cardinalities when you append data to Agent or Customer Profiles using the API has been improved.
    • You can now retrieve information on the currently deployed platform using the new version endpoint.
  • This release includes the following new supported platforms:
    • Mongo DB 3.6 (requires a special upgrade procedure; see the AI Core Services Release Note for details)
    • Oracle Linux 7.3
  • You can now configure parameters to control password-related behavior such as how often users must change them, blocking users after a specified number of login attempts, and adding a custom message when users are blocked.
  • The audit trail functionality has been improved, to record additional actions and provide the ability to specify how long audit trail records are kept. All actions related to logins, object modification/creation/deletion, and so on, whether performed using the GPR application or the API, are logged.
  • You can configure the Predictive Routing application to display custom messages on the login screen.
  • You can now upload data (agent, customer, and dataset) using zip-archived .csv files.
  • Predictive Routing now correctly recognizes columns with any combination of the following Boolean values: y/n, Y/N, Yes/No. Previously, only columns with true/false and 0/1 values were discovered as Booleans. The identification is case insensitive.

New in Release 9.0.010.01 (05/11/2018)

  • Genesys Predictive Routing complies with GDPR requirements for handling sensitive customer information. The Predictive Routing API has been expanded to provide Read and Delete functions, enabling you to locate and remove user data. For details, refer to Handling Personally Identifiable Information in Compliance with GDPR Requirements in the Genesys Predictive Routing Deployment and Operations Guide and to the Predictive Routing API Reference (access requires a password; contact your Genesys representative for assistance).
  • The Lift Estimation report now offers Advanced Group By functionality, which provides more flexibility in customizing the report. For details, refer to the Lift Estimation Report Overview in the Genesys Predictive Routing Help.

New in Release 9.0.009.00 (03/28/2018)

  • Journey Optimization Platform (JOP) was renamed to AI Core Services (AICS).
  • When generating the Lift Estimation report, Predictive Routing now provides the option to produce a report for each unique value for a selected column (feature). Previously, any feature with a cardinality of more than 20 was excluded, which meant that you could not produce reports with a granularity higher than 20 unique features.
  • The agent pool for lift estimation is now constructed on a per-day basis for the interactions in the dataset. Previously, you might have observed a negative lift for higher agent availability or an unexpectedly high lift for low agent availability due to overcorrection caused by a mismatch between the input sample size and the actual sizes encountered through daily simulation.
  • Predictive Routing now supports LDAP authentication when logging in.

New in Release 9.0.008.00 (03/05/2018)

  • You can now enable Predictive Routing to look up updated values for certain agent attributes, based on customer or interaction attributes during a scoring request. For instance, you can look up agent performance by virtual queue, enabling you to evaluate the agent’s previous performance when handling interactions from that queue. This avoids comparing agent performance for a specific queue against other agents who handle interactions from a different mixture of virtual queues.
  • You can now view an entire Agent Profile or Customer Profile record from the Agents Details and Customers Details tabs or an entire record on the Datasets Details tab. Click a single record to open a new window containing a table with all the related key-value pairs.
  • Agent State Connector now supports connection to a secured Configuration Server port and TLS 1.2 connections to Stat Server.
  • You can now configure Agent State Connector to automatically create an Agent Profile schema, if none exists, or to verify the existing schema.
  • You can now have Agent State Connector collect call connId data from Stat Server and write it to the Agent Profile schema for use in Predictive Routing.
  • Agent State Connector is now supported on Windows. For exact versions supported, see the Genesys Supported Operating Environment Reference Guide.
  • Predictive Routing now supports datasets of up to 250 columns for predictor data generation, model training, and analysis.
  • Model training speed has been considerably improved.
  • Predictive Routing now provides progress indicators when loading predictor data and generating predictors. The progress indicators show the percent complete and the number of data rows already loaded.
  • The maximum supported cardinality for the Group By functionality in the Lift Estimation report has been increased to 20. All features with cardinalities between 1 and 20 are now available in the Group By selection menu.
  • You can now enter a maximum value of 500 simulations in the Lift Estimation analysis report settings. This prevents you from entering numbers too large to efficiently analyze and which can lead to an out-of-memory situation. The Number of Simulations field accepts any value larger than 0 and less than or equal to 500.
  • Predictive Routing now provides a text search field for use when selecting attributes for analysis.

New in Release 9.0.007.01 (01/05/2018)

  • The user interface and the documentation have been updated to reflect the product name change from Genesys Predictive Matching to Genesys Predictive Routing.
Important
For now, the following Genesys Predictive Routing components retain "Predictive Matching" as a part of the component name: Predictive Matching - Agent State Connector, Predictive Matching - Composer Strategy Subroutines, and Predictive Matching - URS Strategy Subroutines.

New in Release 9.0.007.00 (12/22/2017)

  • The product name has changed from Genesys Predictive Matching to Genesys Predictive Routing. This change is not yet reflected in the application interface or in the documentation.
  • Genesys Predictive Routing now supports both single-site and multi-site HA architectures.
  • Genesys Predictive Routing now supports historical reporting, provided by the Genesys Reporting solution. The following reports are available in Genesys Interactive Insights/GCXI: Predictive Routing AB Testing Report, Predictive Routing Agent Occupancy Report, Predictive Routing Detail Report, Predictive Routing Operational Report, and Predictive Routing Queue Statistics Report.
  • Two new real-time reporting templates are available for use in Pulse dashboards: Agent Group KPIs by Predictive Model and Queue KPIs by Predictive Model.
  • Two new analysis reports have been added to the Genesys Predictive Routing application: Agent Variance and Lift Estimation.
  • The Model creation interface now includes additional model quality and agent coverage reporting.
  • The Feature Analysis report, the model creation and training functionality, and the dataset import functionality have been improved to handle large datasets.
  • You can now combine simple predictors to create composite predictors.
  • Health checks and monitoring have been improved for both Journey Optimization Platform (JOP) and Agent State Connector (ASC). ASC now enables you to set alarms if there are persistent connection issues with Configuration Server or Stat Server.

New in Release 9.0.006.00 (09/26/2017)

  • You can now deploy the Journey Optimization Platform (JOP) in Docker containers.
  • This release includes updates to the Predictive Matching web interface for improved usability and rebranding.
  • This release includes context-sensitive Help.
  • You can now update and retrain models that have not yet been activated. You can also make changes to activated models by cloning them, editing the parameters, then activating the new model in place of the old one.
  • Agent State Connector and the Strategy Subroutines components can be deployed in a high availability configuration.
  • Predictive Matching now supports HTTPS.
  • Predictive Matching now supports TLS 1.2 encryption. Support for TLS 1.1 has been discontinued.
  • Routing using Predictive Matching can now take agent occupancy into account when selecting the best target.
  • The workflow for creating Predictors has been made more logical and straightforward.
  • Users can now reset their passwords from the Predictive Matching web interface.

New in Release 9.0.005.00 (06/27/2017)

  • Predictive Matching now provides REST APIs for scoring, agent profile updates, and customer profile updates.
  • Predictive Matching now supports strategies created in Composer and processed by Orchestration Server (ORS). These strategies utilize common Universal Routing Server (URS) subroutines to store scores returned from the scoring server and to set callback functions in URS.
  • Schema modification has been extended to enable manual creation of fields not included in an imported dataset. This extended functionality also enables discovery of additional fields by uploading further data and thereby extending the schema.

New in Release 9.0.004.04 (03/28/2017)

  • Extended datasets functionality now includes built-in analysis capabilities to make data exploration and feature analysis more straightforward without requiring customers to first build a predictive model.
  • Customer profile data can now be loaded to the platform by means of a REST-API and joined at run time for scoring. This simplifies the integration requirements for deploying Predictive Matching, requiring less modification to existing routing strategies or run time CRM integrations.
  • Predictive Matching now enables logging of routing decisions, required for accurate A/B testing, to JOP rather than Genesys Info Mart. This simplifies Predictive Matching deployment, by removing the need to make changes to Interaction Concentrator and Genesys Info Mart to support Predictive Matching.
  • The new Predictive Matching Help now opens when you click the Help link in the Predictive Matching interface.

New in Release 9.0.003.00

  • Improvements to the analytics and reporting functionality:
    • Reports can now indicate whether a predictive score was generated (that is, A/B testing), and whether it was interleaved, or time-divided.
    • The range of visualization on the Reporting Dashboard page has been improved.
    • Predictive Routing can now perform analysis and data discovery on factors driving the KPI that is being optimized.
  • You can now upload data sets in CVS format, enabling you to have Predictive Routing analyze the data, define predictors based on it, and report on it. You can use these data sets for model training and testing, and you can calculate statistics for correlation and cardinality from them.
  • Self-service predictor management and model creation. Note the following properties of predictors and models:
    • You can have multiple models built from one related data set.
    • You can only use a predictor to optimize a single metric (that is, a column in the data set); each model under the same predictor optimizes the same metric.
    • You can use a subset of features from the data set to define a predictor.
    • A predictor can be based on a subset of data (such as a time range, or a subset created by filtering data set column values).
    • Once you define a predictor, you can append new data to its underlying data set.
    • A predictor can use any source of data matching the source data set schema to retrain and update models.

New in Release 9.0.000.00

  • Routing subroutine support to score agents in agent-surplus mode, where there are more agents in ready status than interactions requiring agent handling. Agents can be scored on various criteria you configure so that interactions go to the most suitable agent.
  • Routing subroutine support to score agents in customer-surplus mode, where more customer interactions are waiting in queue than there are available agents. Interactions are scored based on criteria you define so that customers you consider highest priority are handled first.
  • Logging, monitoring, and alarm capabilities.
  • Ability to combine various criteria for scoring agents or interactions for suitability, leading to a more nuanced matching of agents and interactions.
  • Fault­ Tolerance. If Predictive Routing is unavailable, or if a Predictive Routing strategy subroutine takes more than a specified amount of time to process an interaction, the routing strategy defaults back to standard behavior.

The following new features were introduced in the 9.0.006.02 release:

  • This release of Widgets introduces support for Quick Replies, as part of Rich Messaging Templates. Quick Replies are predefined visual elements (chips) offered to users during a Chat session, and act as a shortcut for textual answers.
  • Genesys Widgets now supports Deployment IDs. This allows you to specify multiple configurations, each with a unique deployment ID, that prevents cookies and other session data from carrying over to a page with a different deployment ID. For example, you can use one deployment ID for your public site and one deployment ID for users who are logged in to prevent an authenticated chat from restoring after the user logs out.

The following new features were introduced in the 9.0.005.00 release:

  • There were no new features in this release however the following enhancement was made:
    • New x-api-key header is added to the list of configurable headers

The following new features were introduced in the 9.0.004.02 release:

  • Genesys Widgets now supports fetching estimated wait time (EWT) for a single virtual-queue or for a group of virtual-queues.
  • A fully qualified domain name (FQDN) is no longer required for cookies to persist across page refreshes. Test environments like 'localhost' or direct IP addresses are now compatible with our cookies. Previously, cookie-based features like WebChat restore did not function on a site without a FQDN.

The following new features were introduced in the 9.0.003.03 release:

  • Genesys Widgets can now automatically lazy-load plugins from separate files, instead of loading one large file containing all plugins.
  • Improved scrollbar usability across platforms.
  • A new "before()" method in CXBus plugins allows you to trigger actions before a chosen command executes, manipulate options passed to the command, or block execution of the command.
  • The Toaster plugin has a new event, Toaster.opened, that is published when a toast is opened.

The following new features were introduced in the 9.0.002.06 release:

  • Each widget now publishes a new Interaction Lifecycle Event (“submitted”) whenever a form is submitted by a visitor. This event includes standard lifecycle metadata including the Form Registration data submitted by a visitor when starting a new interaction (WebChat, SendMessage, Callback, and ClickToCall). This can be used for more accurate client-side JavaScript logic alongside other Interaction Lifecycle Events published by Widgets.
  • The Authorization header sent by WebChat over HTTP(s) can now be configured to support an organization’s security and authentication gateways. Support includes standard REST mode and CometD (long-polling) mode. Authorization Header is not supported over WebSockets transport.
  • Introduced support for Knowledge Center 9.0, in addition to Knowledge Center 8.5.

The following new features were introduced in the 9.0.001.04 release:

  • The KnowledgeCenterService widget now exposes API events.
  • The new ClickToCall widget allows customers to request a phone number to dial the customer service, and optionally an access code to enter as dual-tone multi-frequency (DTMF).
  • The Callback Widget is now redesigned to appear as docked in the bottom-right of the web page for desktop browsers which allows for greater flexibility when customizing input fields and labels.
  • It is now possible to customize labels and input fields in the registration form so they can be propagated as Key Value Pairs (KVP) to the Callback API.
  • The Offers Widget now provides an option to use client-side localization.

The following new features were introduced in the 9.0.000.08 release:

  • The new Offers Widget is now available to offer advertising or marketing content to site visitors, and redirect to the appropriate URL. Multiple content layouts are available, including the capability to show text, images, and embed video from external sources such as YouTube and Vimeo.
  • The new design of the Chat Widget provides improved usability:
    • New input area and Send button to submit new messages
    • Easier access to in-app Chat features like File Transfer, Emojis and Co-browse
    • New Chat avatars and Chat bubbles layout
    • Improved Inactivity Timeout handling
    • New character counter which highlights when 10 or fewer characters remain

The following new feature was introduced in the 8.5.009.03 release:

The following new features were introduced in the 8.5.008.08 release:

  • Additional parameters to Search Widget.
  • When initiating a new interaction, Callback and Send Message Widgets can now send additional UserData relevant to Genesys Web Engagement and Engagement Manager.
  • Sidebar widget is now available, for mobile and desktop browsers, enabling users to trigger any widget from a customizable list of Widgets icons.
  • Support for building Customized WebChat Registration Forms.
  • Anonymous Chat: based on Customized WebChat Registration Form, you can now start a Chat session by providing a Nickname value instead of First Name and Last Name.
  • Additional event metadata for improved event handling.
  • Support for Microsoft Edge desktop browser. See "Browser Support for: Genesys Widgets (Customer-Facing) User Interface" on the Supported Operating Environment: eServices page for more detailed information and a list of all supported browsers.

The following new features were introduced in the 8.5.007.03 release:

  • WebChat widget now exposes a new parameter, maxMessageLength to limit the length of messages sent during a chat session.
  • A new webchat configuration option, disableWebSockets has been added to enable and disable the use of websockets when connecting to GMS via CometD.
  • WebChat CometD configuration option now arranges all WebChat CometD options inside an object named cometD. This provides a more organized, and easy to understand set of options specific to cometD in WebChat. See WebChatService Configuration for more details.

The following new feature was introduced in the 8.5.006.07 release:

  • Redesigned Genesys Widgets with new icons and Genesys logo to align with new Genesys branding.

New in 9.0.101.00

  • You can now add multiple retry and timeout prompts to Menu, Question, and Recording blocks.
  • You can now use TLS v1.2 connections with Genesys servers. Refer to the migration procedure in the Genesys Intelligent Automation Migration Guide for more information.
  • Support for Microsoft SQL Server 2016 databases. See the Supported Operating Environment: Genesys Intelligent Automation page for more detailed information and a list of all supported databases.
  • Integration Hub processes now allow underscores in their names. Previously, using underscores in names caused an error.

New in 9.0.100.02

  • VoiceBots (previously known as Cognitive IVR) uses Google Cloud Speech-to-Text to improve the performance of natural-language interfaces such as Dialog Engine. VoiceBots makes it easier for callers to use spoken natural-language phrases to navigate through a Genesys Intelligent Automation application.
    Important
    The VoiceBots feature is currently part of the Early Adopter Program (EAP). For more information, contact Product Manager Jonathan McKenzie.
  • You can now use Personas with the Dynamic Menu builder product, which allows you to configure display labels for digital channels and separate lists of recognition phrases for voice channels.
  • Support for Microsoft SQL Server 2017 databases. See the Supported Operating Environment: Genesys Intelligent Automation page for more detailed information and a list of all supported databases.
  • The plugin for Bot Gateway Server now calls directly from the Bot Gateway Server driver (on Digital Messaging Server) to the Intelligent Automation VUI Server, bypassing the Intelligent Automation Messaging Server.
  • Connections to other Genesys servers (for example, Configuration Server or Interaction Server) now use Genesys ADDP functionality.

New in 9.0.004.01

As of September 25, 2018, this release is no longer available. A critical issue was discovered during testing. If you’ve already downloaded the software, please refer to the Knowledge Article on the Customer Case site.

New in 9.0.003.00

  • Genesys Intelligent Automation now supports Apple Business Chat.
  • The Hiveoff process can now assign one of two new levels of severity to SNMP traps generated when failing: SEVERITY_MAJOR and SEVERITY_CRITICAL.

New in 9.0.002.00

  • Genesys Intelligent Automation is now General Data Protection Requirement (GDPR) compliant.

New in 9.0.001.01

  • Genesys Intelligent Automation can now be used in a PureConnect environment.
  • You can now specify proxy servers when configuring outbound HTTP/HTTPS requests from a dialog flow or Integration Hub Process.

New in 9.0.000.01

  • A user can now see all the call data stored in the database for a particular journey.
  • The passwords for the core and reporting databases can now be encrypted, to lessen the risk of unauthorized users accessing the data.
  • Genesys Intelligent Automation can now use the Genesys Dialog Engine (in chat sessions only) to accept natural-language responses, making it easier and less error-prone for a user to respond to a prompt. Dialog Engine can also navigate through Genesys Intelligent Automation call flows more efficiently by recognizing information that was already provided by the user in compound responses, and by anticipating what the user wants based on his or her responses.
  • Integration Hub (iHub) users can now specify database connections (JDBC Data Source Configurations), and iHub handles the creation and maintenance of database connection pools to allow efficient access to the required data.
  • Genesys Intelligent Automation now supports open-source Database Management Systems (DBMS) for its core and reports databases. Currently, the following open-source DBMS are supported:
    • PostgreSQL 10 for the core database only.
    • Elasticsearch 5.6.4 for the reports database only.
  • Genesys Intelligent Automation applications that use chat bots can now interact with clients using SMS (Short Message Service) communications.
  • Integration Hub processes now come with default success and error response templates.
  • You can now click a company name in the Administration > Companies tab to switch to using that company.
  • Fuzzy matching in digital channels now include questions that use Grammar Builder.

What's New in Genesys Administrator Extension for 9.0

For full information about supported operating systems, databases, browsers, and virtualization platforms, refer to the Genesys Administrator Extension page of the Genesys Supported Operating Environment Reference Guide.


Configuration Object Management

  • To allow ease of navigation in Configuration Manager, GAX now displays all available configuration objects under each panel on the Configuration Manager view.

Usability

  • GAX now provides navigation links to edit the dependent or associated objects within all configuration objects.
  • GAX interface is updated to comply with the latest Genesys UX design guidelines.
  • Support for new version of Jetty web server—Refer to the Genesys Supported Operating Environment Reference Guide for details.

What's New in Security Pack for UNIX for 9.0

November 30, 2018

  • Security Pack now includes FIPS 140-2 encryption compliance on Linux only.
  • Support for the following operating systems:
    • Oracle Linux 7 with Unbreakable Enterprise Kernel (UEK) 4.x
    • SUSE Linux Enterprise 12

August 31, 2018

  • Security Pack now supports only TLS version 1.1 and 1.2. TLS version 1.1 is the minimum supported protocol.

July 10, 2018

  • You can now use full wildcards, such as *.example.com, in certificate names (CNs). Partial wildcards are not supported.

December 22, 2017

  • Support for the CentOS Linux 7 operating system.

August 22, 2017

  • Support for the Microsoft Hyper-V Server 2016 virtualization platform.
  • You can now set alternative IP addresses by specifying the -IP <host IP> parameter when running create_cert.sh.

What's New in Management Framework for 9.0

For full information about supported operating systems, databases, browsers, and virtualization platforms, refer to the Framework page of the Genesys Supported Operating Environment Reference Guide.

November 30, 2018

  • Framework servers now support:
    • Oracle Linux 7 with Unbreakable Enterprise Kernel (UEK) 4.x
    • SUSE Linux Enterprise 12
  • Enhanced Keep-Alive feature support on connections between LDAP and Configuration Server.
  • New configurable option to detect hang-up during the data loading process between the Configuration Server HA pair.

August 31, 2018

  • Configuration Server now requires LDAP server to operate at minimum TLS version 1.1 for a successful connection.
  • Genesys LDAP authentication supports TLS version 1.1 and 1.2.

August 10, 2018

  • Configuration Server can now utilize User Principal Name (UPN) usernames for Kerberos external authentication.
  • Configuration Server is now using extended retention policies for audit records that are stored in the database. Audit records of up to 1 year or 100 thousand entries can be stored by Configuration Server.

July 10, 2018

  • For Configuration Server and DB Server, there are no Visual Studio redistributable packages associated with Visual Studio 2005 for 64-bit executables.
  • For Message Server, Local Control Agent, and Solution Control Server, there are no Visual Studio redistributable packages associated with Visual Studio 2005 (or prior Visual 88Studio releases) for 64-bit executables. These components now use Microsoft Visual Studio 2013 for installation on Windows 64-bit platform.

June 8, 2018

  • Configuration Server and Message Server now support MS SQL 2016 (and later) Always On with MultiSubnet Listener for disaster recovery and business continuity scenarios involving the Configuration and Log Databases, respectively. DB Server 8.1.3, if configured, supports the same functionality for one or both databases.
  • Audit performance with larger databases is improved, and includes a new filter to extract records from a large set of data.

May 8, 2018

  • Configuration Server can now be configured to skip all or some validation of changes (empty or duplicate sections) in the Annex of a configuration object.
  • Users can now specify a time interval in which Local Control Agent (LCA) expects a response to its switchover request to an application. If the application does not respond within that time, LCA sets the application to Unknown mode.
  • Minimum required database privileges are now documented in the Management Framework Deployment Guide.

March 27, 2018

  • Support of optional transaction serialization.
  • Limit the number of Configuration Server proxies reloading configuration data from the master Configuration Server.
  • Support for:
    • Microsoft SQL client software on Linux and Windows with support for MSSQL Server 2017
    • Oracle 12.1 client software on Linux and Windows
    • PostgreSQL 10.1 client software on Linux and Windows

March 6, 2018

  • DB Server support for:
    • Microsoft SQL Server 2017 running on Linux
    • Microsoft SQL client software on Linux
    • Oracle 12.1 client software on Linux and Windows

January 26, 2018

  • Support for Oracle 12c Release 2 Multitenant Pluggable Database (PDB).
  • Support for the Red Hat KVM (Kernel Virtualization Machine) virtualization platform.

December 22, 2017

  • Support for the CentOS Linux 7 operating system.
  • New timeout in which Solution Control Server can expect a TCP success or failure response from the Configuration Server to which it is connecting.

September 26, 2017

  • Support for the Microsoft Hyper-V Server 2016 virtualization platform.

August 22, 2017

  • Support for the Microsoft Windows Server 2016 operating system:
  • New Configuration Database Maintenance scripts to help you upgrade your single-tenant Configuration Database to multi-tenant format.


9.0
Find all PureEngage products that are currently part of 9.0 — the latest Release Notes, as well as the particular component releases when support for Release 9 started.
Important
Release 9.0 can include component releases from both 9.0.x and 8.5.x code streams. Use the table below to check which component releases are part of 9.0.

Management Framework

9.0 Release Notes
Product Component Latest Starting

Management Framework

Configuration Database Maintenance Scripts

8.5.100.21

8.5.100.18

Configuration Server

8.5.101.26

8.5.101.11

Local Control Agent

8.5.100.29

8.5.100.22

Message Server

8.5.100.23

8.5.100.14

Solution Control Server

8.5.100.36

8.5.100.25

Security Pack on UNIX

Genesys Security Pack on UNIX

8.5.100.18

8.5.100.13

eServices

No results
9.0 Release Notes
Product Component Latest Starting

Genesys Administrator

9.0 Release Notes
Product Component Latest Starting

Genesys Administrator Extension

Genesys Administrator Extension

9.0.000.15

9.0.000.15

Genesys Intelligent Automation

9.0 Release Notes
Product Component Latest Starting

Genesys Intelligent Automation

Genesys Intelligent Automation

9.0.101.00

9.0.000.01

Genesys Widgets

9.0 Release Notes
Product Component Latest Starting

Genesys Widgets

Widgets

9.0.006.02

8.5.006.07

Genesys Predictive Routing

9.0 Release Notes
Product Component Latest Starting

Genesys Predictive Routing

AI Core Services

9.0.013.01

9.0.006.05

Predictive Routing - Agent State Connector

9.0.012.02

9.0.006.06

Predictive Routing - Composer Strategy Subroutines

9.0.009.00

9.0.006.01

Predictive Routing - URS Strategy Subroutines

9.0.013.00

9.0.006.00

Billing Data Server

9.0 Release Notes
Product Component Latest Starting

Billing Data Server

Billing Data Server

9.0.000.13

9.0.000.01

Genesys Softphone

9.0 Release Notes
Product Component Latest Starting

Genesys Softphone

Genesys Softphone

9.0.002.06

9.0.001.01

Genesys Pulse

9.0 Release Notes
Product Component Latest Starting

Genesys Pulse

Genesys Pulse

9.0.001.01

9.0.000.02

Genesys Pulse Collector

9.0.001.02

9.0.000.04

intelligent Workload Distribution

9.0 Release Notes
Product Component Latest Starting

intelligent Workload Distribution

iWD GAX Plug-In

9.0.007.05

9.0.002.20

iWD History Node

9.0.007.05

9.0.002.20

iWD Manager

9.0.007.05

9.0.002.20

iWD Runtime Node

9.0.007.05

9.0.002.20

iWD Stat Server Extensions

9.0.007.04

9.0.002.20

iWD Web

9.0.007.05

9.0.002.19

Universal Contact Server

9.0 Release Notes
Product Component Latest Starting

Genesys Data Processing Server

Genesys Data Processing Server

8.5.000.41

8.5.000.41

Universal Contact Server

Universal Contact Server

9.1.000.09

9.1.000.08

This page was last modified on December 13, 2018, at 05:02.