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This content is restricted and not viewable without a login supplied by Genesys. If you feel you should have access to this content, please contact us.

CX Contact is a web-based application that enables you to set up and manage outbound campaigns using the following microservice components:

  • Campaign Manager - Set up and manage outbound campaigns.
  • List Builder - Import or export contact lists and suppression lists.
  • List Manager - Create and manage contact lists and suppression lists. Apply upload rules and splitting criteria to contact lists.
  • Compliance Manager - Use compliance tools to restrict contact attempts to records within a contact list.
  • Job Scheduler - Use automation tools to schedule jobs, including list upload and campaign group execution.

Release Notes

Release Notes are currently restricted and are available in the IP provided by Genesys.


CX Contact Help (login required)

Provides instructions on how to use the CX Contact user interface.

This page was last modified on 14 March 2018, at 19:29.