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Context Services

Context Services is a group of additional capabilities that Genesys Mobile Services provides. These capabilities can be invoked by any client, but most commonly by the components of the Orchestration solution. Context Services offers a RESTful API, which enables you to manage context data for services and profiles through HTTP requests. Context Services opens your customer data repository to make it easy to use information from across the company as it relates to customer service and sales including:

  • Customer contact info
  • Customer value
  • Customer process or service involvement and context
  • Customer preferences

This documentation groups all the information that enables you to integrate the corresponding API to your application.

In the 8.5 release, Context Services uses the Genesys Mobile Services (GMS) platform to store data and implement additional features.

Release Notes

Documentation

Context Services User's Guide

Describes the Context Services functionality and includes deployment information.

Context Services API Reference

Details the list of operations and resources that help you to create an application on top of Context Services.

Context Services Developer's Guide

Covers the writing and the optimization of your applications on top of the Context Services.

Context Services Client Samples

Use this to access Context Services samples.

Genesys Mobile Services 8.5 Release Information

Click below to see New in This Release and Readme information for 8.5 releases.

[+] Show release information

Release Notes

Documentation

Context Services 8.1 User's Guide

Use this book to deploy Context Services.

Context Services 8.1 Conversation Manager

Use to understand the Conversation Manager user interface.

Context Services 8.1 Developer's Guide

Use to create your application on top of Context Services.

Context Services 8.1 API Reference

Use this to understand best coding practices.

Readme and Advisory

Release Notes

Documentation

Context Services 8.0 User's Guide

Use this book to deploy Context Services.

Context Services 8.0 Conversation Manager

Use to understand the Conversation Manager user interface.

Context Services 8.0 Developer's Guide

Use to create your application on top of Context Services.

Context Services 8.0 API Reference

Use this to understand best coding practices.

Readmes and Advisory

This page was last modified on March 1, 2018, at 09:05.