Context Services
Context Services is a group of additional capabilities that Genesys Mobile Services provides. These capabilities can be invoked by any client, but most commonly by the components of the Orchestration solution. Context Services offers a RESTful API, which enables you to manage context data for services and profiles through HTTP requests. Context Services opens your customer data repository to make it easy to use information from across the company as it relates to customer service and sales including:
- Customer contact info
- Customer value
- Customer process or service involvement and context
- Customer preferences
This documentation groups all the information that enables you to integrate the corresponding API to your application.
In the 8.5 release, Context Services uses the Genesys Mobile Services (GMS) platform to store data and implement additional features.
Context Services 8.0 & 8.1 entered End of Life (EOL) on April 22, 2024. It enters End of Maintenance (EOM) and End of Support (EOS) on on April 30, 2025. If you have questions, contact your account representative.
Release Notes
Documentation
Context Services User's Guide
Describes the Context Services functionality and includes deployment information.
Context Services API Reference
Details the list of operations and resources that help you to create an application on top of Context Services.
Context Services Developer's Guide
Covers the writing and the optimization of your applications on top of the Context Services.
Context Services Client Samples
Use this to access Context Services samples.
Release Notes
Documentation
Context Services 8.1 User's Guide
Use this book to deploy Context Services.
Context Services 8.1 Conversation Manager
Use to understand the Conversation Manager user interface.
Context Services 8.1 Developer's Guide
Use to create your application on top of Context Services.
Context Services 8.1 API Reference
Use this to understand best coding practices.
Readme and Advisory
Release Notes
Documentation
Context Services 8.0 User's Guide
Use this book to deploy Context Services.
Context Services 8.0 Conversation Manager
Use to understand the Conversation Manager user interface.
Context Services 8.0 Developer's Guide
Use to create your application on top of Context Services.
Context Services 8.0 API Reference
Use this to understand best coding practices.
Readmes and Advisory