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Genesys Mobile Services 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Genesys Mobile Services (GMS). Links in the Available Releases section enable you to access information regarding a specific release.

For information about 8.1.x releases of Genesys Mobile Services, see the 8.1 Release Note (Cumulative).

Available Releases

[+] Note about release order

You can find Release Notes for particular releases of Genesys Mobile Services at the following links:

Release 8.5.2:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.206.05 11/12/18 Hot Fix X X
8.5.206.04 10/16/18 General X X
8.5.205.01 09/18/18 Update X X
8.5.203.05 09/05/18 Hot Fix X X
8.5.203.04 08/17/18 Hot Fix X X
8.5.203.02 07/31/18 Update X X
8.5.202.03 06/29/18 Update X X
8.5.201.08 08/03/18 Hot Fix X X
8.5.201.04 05/18/18 Update X X
8.5.200.09 07/19/18 Hot Fix X X
8.5.200.07 04/11/18 General X X

Release 8.5.1:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.114.11 07/26/18 Hot Fix X X
8.5.114.10 04/27/18 Hot Fix X X
8.5.114.09 12/20/17 General X X
8.5.112.05 11/16/17 General X X
8.5.111.10 05/21/17 Hot Fix X X
8.5.111.09 10/11/17 Hot Fix X X
8.5.111.08 09/29/17 Hot Fix X X
8.5.111.05 08/31/17 Hot Fix X X
8.5.111.04 08/21/17 General X X
8.5.110.11 11/16/17 Hot Fix X X
8.5.110.08 08/23/17 Hot Fix X X
8.5.110.07 07/05/17 General X X
8.5.109.10 03/07/18 Hot Fix X X
8.5.109.08 06/21/17 Hot Fix X X
8.5.109.05 05/05/17 General X X
8.5.108.02 03/16/17 General X X
8.5.107.19 02/24/17 Hot Fix X X
8.5.107.17 02/10/17 Hot Fix X X
8.5.107.15 01/27/17 General X X
8.5.106.18 12/16/16 Hot Fix X X
8.5.106.16 11/03/16 Hot Fix X X
8.5.106.14 10/21/16 General X X
8.5.105.16 10/07/16 Hot Fix X X
8.5.105.14 09/16/16 Hot Fix X X
8.5.105.12 08/17/16 Hot Fix X X
8.5.105.11 07/29/16 Hot Fix X X
8.5.105.05 07/05/16 General X X
8.5.104.04 05/31/16 General X X
8.5.103.22 05/05/16 Hot Fix X X
8.5.103.20 03/24/16 Hot Fix X X
8.5.103.18 03/21/16 Hot Fix X X
8.5.103.17 03/16/16 Hot Fix X X
8.5.103.16 03/07/16 Hot Fix X X
8.5.103.15 03/02/16 General X X
8.5.103.14 02/19/16 Hot Fix X X
8.5.103.10 01/22/16 General Under Shipping Control X X
8.5.102.31 07/13/16 Hot Fix X X
8.5.102.29 12/23/15 Hot Fix X X
8.5.102.24 10/13/15 Hot Fix X X
8.5.102.23 10/08/15 Hot Fix X X
8.5.102.19 09/25/15 Hot Fix X X
8.5.102.18 09/17/15 Hot Fix X X
8.5.102.16 08/13/15 Hot Fix X X
8.5.102.11 07/31/15 General Under Shipping Control X X
8.5.101.11 07/10/15 Hot Fix X X
8.5.101.09 05/22/15 Hot Fix X X
8.5.101.05 05/01/15 Hot Fix X X
8.5.101.03 04/24/15 General Under Shipping Control X X
8.5.100.05 03/06/15 General Under Shipping Control X X

Release 8.5.0:

Release Release Date Release Type Restrictions AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.006.09 01/30/15 General Under Shipping Control X X
8.5.005.08 11/26/14 General Under Shipping Control X X
8.5.004.06 09/25/14 Hot Fix X X
8.5.004.05 08/20/14 General Under Shipping Control X X
8.5.003.08 11/25/15 Hot Fix X X
8.5.003.07 05/19/15 Hot Fix X X
8.5.003.05 07/09/14 Hot Fix X X
8.5.003.04 06/26/14 Hot Fix X X
8.5.003.02 06/11/14 General Under Shipping Control X X
8.5.002.02 04/29/14 Hot Fix X X
8.5.001.08 03/27/14 Hot Fix X X
8.5.001.07 03/14/14 General Under Shipping Control X X
8.5.000.14 05/22/15 Hot Fix X X
8.5.000.12 03/03/14 Hot Fix X X
8.5.000.08 01/23/14 Hot Fix X X
8.5.000.07 01/06/14 General Under Shipping Control X X


The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Mobile Services page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

[+] Note about discontinued items
  • Red Hat Enterprise Linux 5 32/64

Discontinued as of: 8.5.203.05


  • Windows 2003 Server

Discontinued as of: 8.5.002.02


Link to Known Issues

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of the product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.

You can find information about Known Issues and Recommendations that apply to some 8.5 releases of Genesys Mobile Services, including the issues that are specific to Localized (International) releases, at the following links:

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

The following documentation also contains information about this software. Please consult the Deployment Guide first.

Release Notes for other Genesys components are available here.

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This page was last modified on November 12, 2018, at 06:57.