8.5.106.18

Genesys Mobile Services Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/16/16	Hot Fix			X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Mobile Services

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Callback

In a User Terminated scenario, after the call is connected to the customer and if the customer hangs up before being connected to the agent, the callback disposition is now reported as COMPLETED.ABANDONED_IN_QUEUE. Previously, the disposition was incorrectly set to COMPLETED.FAILED_TO_CONNECT_CUSTOMER. (GMS-4178)

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Upgrade Notes

After upgrading to release 8.5.106.18, update the DFM files as detailed here to ensure correct callback processing.