8.5.105.05

Genesys Mobile Services Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/05/16	General			X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Mobile Services

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List of Release Notes

What's New

This release contains the following new features and enhancements:

Genesys Mobile Services

• In the Digital Channels Chat V2 API, the pushUrl request now checks the validity of the URL input. Only http, https, and ftp URLs are supported.

Context Services

• The Context Services Interface now uses display names in panels and lists. Make sure to set meaningful display names when you configure Business Attributes.

Callback

• The Agent preview data sent to the desktop can now be configured to include the user data that was attached to the real outbound call before it was routed to the agent. The _attach_udata and _urs_udata_xfer_keys parameters are used to make this configuration.
• Callback status notifications are now supported.

Resolved Issues

This release contains the following resolved issues:

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Genesys Mobile Services

If you upgrade from GMS versions older than 8.5.102, you have to manually deploy the Cassandra schemas. Starting in 8.5.102, Cassandra schemas are compatible GMS 8.5.105 and do not require any upgrade. (GMS-3612)

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During startup, GMS now properly fetches the running status of the connected media servers from the Solution Control Server. Previously, sometimes, some status might not have been retrieved correctly. (GMS-3589)

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If your Orchestration Server (ORS) is older than version 8.1.300.30, the ORS Load Balancer cannot work with GMS and you can now disable the load balancer. (GMS-3562)

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If a GMS cluster application belongs to the Connection tab of a Client application like Genesys Web Desktop, the GMS cluster nodes request (using the Admin UI or the Admin API) no longer gets a Null Pointer Exception response (error code 500). (GMS-3544)

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Context Services

If you create new services, states, or tasks with the Context Services UI, they are now rendered correctly, even if it is displaying a large number of service elements. (GMS-1889)

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Callback

The Callback UI now correctly loads and no longer disables the Create Callback and Advanced Options buttons if the displayed callbacks are all of type USERORIGINATED. Previously in this scenario, the Callback UI continuously loaded callbacks and disabled these buttons. (GMS-3623)

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Values for _CB_T_SERVICE_START and _CB_T_CALLBACK_ACCEPTED are no longer rounded or truncated when using ORS 8.1.400.44 or higher. (GMS-3500)

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Upgrade Notes

If you upgrade from GMS versions older than 8.5.102, you have to manually deploy the Cassandra schemas. Starting in 8.5.102, Cassandra schemas are compatible GMS 8.5.105 and do not require any upgrade.

Supported Languages

The following table lists the languages supported by this release.

ARA	CSY	CHS	CHT	DEU	ENU	ESN	FRA	FRC	ITA	JPN	KOR	PLK	PTB	RUS	TRK
					X			X		X