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8.5.300.02

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
05/31/24 General X X


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What's New

This release contains the following new features and enhancements:

  • GMS now ships with Jetty 12 (GMS-9245)
  • GMS now supports OpenJDK 17. GMS no longer supports JDK 8 and 11. (GMS-9244)



Resolved Issues

This release contains the following resolved issues:


The JFreeChart library has been updated from 1.0.19 to 1.5.4 to address the security vulnerabilities (DSA-2024-1238, BDSA-2024-1237, BDSA-2024-1208, BDSA-2024-0980. (GMS-9418)


For security reasons, Spring Framework is upgraded from 5.3.30 to 5.3.34 to address the security vulnerabilities (CVE-2024-22243, CVE-2024-22259). (GMS-9371, GMS-9393)


For security reasons, Spring Security is upgraded from 5.8.7 to 5.8.12 to address the security vulnerabilities (CVE-2024-22257, BDSA-2024-0647). (GMS-9394, GMS-9398)


The Netty Framework has been updated from 4.1.104.Final to 4.1.109.Final to address the security vulnerability (CVE-2024-29025). (GMS-9392)


GMS no longer faces issues when creating logs during startup. (GMS-9372)


The chat-request (chat v1 feature) service template is removed from the service_templates directory. (GMS-9359)


The Callback strategy is now able to process the disposition dialog workflow to the agent even if the call is interrupted before the customer is able to answer. (GMS-9277)


When enabling Browser logs on GMS Admin UI interface, network logs no longer exposes JSON body with password fields during GET requests. (GMS-9276)


Vulnerable Apache libraries, Apache Tomcat 10.0.27 Apache Tomcat 10.1.16 are removed. (GMS-9419)


The commons-compress library has been updated from 1.21 to 1.26.1 to address the security vulnerability (CVE-2024-25710). (GMS-9400)


GMS is now able to start in Chat mode only. (GMS-9370)


At the last call attempt, the Callback strategy is now able to apply disposition dialog to the agent desktop. A new option, _exit_disposition_dialog is now available to enable this behavior. The default value is false for backward compatibility. (GMS-9358)


The Jayway JsonPath library has been updated from 2.8.0 to 2.9.0 to address the security vulnerability (CVE-2023-51074). (GMS-9340)


The Jackson Databind library has been updated from 2.15.3 to 2.16.1 to address the security vulnerability (CVE-2023-35116). (GMS-9339)


For improved security, all request calls to /genesys/1/admin API of GMS now require authentication. (GMS-9288)




Upgrade Notes

After upgrading to GMS 8.5.3, make the following changes for the two modes: gms or chat.


  • If you use the chat v2 feature, change the DDoS parameter that allows Jetty 12 to accept more incoming requests.
  • If you host Web chat v2 or Web Callback user originated use case using CometD, set up the CORS parameters to allow the web site to accept the cross-origin when using different Web domain names.
  • If you use GMS Web Admin UI (in gms mode), change the default value of session-timeout parameter to log out the Administrator/Supervisor automatically from the GMS Web Admin UI page (the default timeout is 20 minutes).

For more information, see Documentation:GMS:Deployment:SecurityandAccessControl:8.5.3.

This page was last edited on May 31, 2024, at 12:49.
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