8.5.207.05

Genesys Mobile Services Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/21/18	Update			X		X

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Genesys Mobile Services

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What's New

This release contains the following new features and enhancements:

• A new API was added to query a Callback using its ID. See the Callback Service API for further instructions.
• Genesys simplifies GMS deployments with Cassandra by deprecating old options and introducing new ones. For further details, refer to Configure an External Cassandra.
  • The following options were deprecated: strategy-class, create-schema, and cassandra-schema-delay.
  • The following options were introduced: create-tables and secured.
• Support for filtering services by user. See Login, Roles, and Permissions and Adding your Service to Virtual Service Groups for further details.
• The Callback service no longer initializes the global variable ActivityName.
• In the Context Services UI, the Journey Timeline can now display a Conversation in the reverse order with latest events displayed on top of the history.

Resolved Issues

This release contains the following resolved issues:

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GMS now correctly sets the _CB_N_CUSTOMER_ABANDONED_WHILE_WAITING_FOR_AGENT reporting value is to 1 when the customer abandons while waiting for an agent. (GMS-7283, GMS-7295)

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Now, if the system connects with a FAX machine, the Callback service recognizes the FAX machine and properly sets the dial_result field to FAX. Previously, when a FAX machine was connected, the Callback service set the dial_result field to PERSON. (GMS-7070)

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Now, if the Chat Server fails to execute a request with error codes 8198, 8242, or 8224, GMS replies with the error code 249 and the message Media Server was not able to execute request, in addition to the ReferenceId information. Previously, GMS returned the Chat Server code and description received from the Chat Server. (GMS-6951)

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Third-party components for the GMS server were updated to fix some Common Vulnerabilities and Exposures (CVEs). (GMS-6943, GMS-7208)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.207.05.