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When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.


When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

What are the Genesys System-Level Guides?

Genesys system-level guides provide system-level reference information about the Genesys operating environment, supported media interfaces, product availability, interoperability, licensing, hardware sizing, database sizing, and migration. You can also find information on system security, events and models, resource capacity planning, and proactive content. You can use this information to help you plan upgrades for your Genesys software and to add new Genesys products to your environment. Unless otherwise stated, these guides are valid for the Genesys 7.x-8.x releases to date. For additional details about changing or upgrading Genesys software, you should also review your product’s documentation.

Note: If you have any issues or questions about these System-Level Guides or want to provide feedback, please contact Genesys Technical Publications at the following address: Techpubs.webadmin@genesys.com

Documentation

Genesys Sizing Tools

Sizing calculators, guides, and other tools.

Supported Operating Environment Reference

Provides operating environments information required to run Genesys applications.

Genesys Supported Media Interfaces Guide

Use this for information on supported media (switches, endpoints, gateways, soft and hard phones and more).

Genesys Interoperability Guide

Use this document for product availability and interoperability when you plan to add or upgrade Genesys products.

Genesys Licensing Guide

Use this document for information on licensing concepts, terminology, and procedures for your environment.

Genesys Migration Guide

Use this document for migration information for major releases.

Genesys Hardware Sizing Guide

Use this document to provide system-level information about Genesys hardware sizing guidelines.

DB Sizing Worksheet

Use this document for information on how to size your environment.

Genesys Security Deployment Guide

Use this document for information on how to configure security levels for your environment.

Docker Deployment Guide

Use this document for information on deploying products on Docker.

Genesys 8.1 Resource Capacity Planning Guide

Use this document for the methodology and inner workings of Genesys planning tools.

Genesys 8.0 Resource Capacity Planning Guide

Use this document for the methodology and inner workings of Genesys planning tools.


Other System-Level Resources

Genesys Configuration Options

Describes configuration options.

Genesys Glossary

Defines terms and abbreviations that occur in Genesys user documentation.

Genesys VMware Deployment Guide/Technical Considerations Guide

Provides best practices when implementing VMware virtualization.

Genesys Events and Models Reference Manual

Use this document for information on the call and interaction events and models.

Framework 8.5 Combined Log Events Help

Specifications for common and application-specific log events.

Framework 8.1 Combined Log Events Help

Specifications for common and application-specific log events.

Framework 8.0 Combined Log Events Help

Specifications for common and application-specific log events.

Genesys 8.0 Proactive Contact Solution Guide

Use this document for information on how to configure a proactive contact solution.

Genesys Care Support Guides

EOL Life Cycle Table

Use this document for information on End of Life/End of Support plans.

Genesys Care Support Processes for On-Premises Licenses

Provides information for On-Premise customers on how to work with Genesys Customer Care for Case Management, using the Knowledge Base, and guidance on other My Support features.

Genesys Care Support Guide for On-Premises Licenses

Provides information for On-Premise customers on Response, Restoration and Resolution targets and Responsibilities.

Genesys Custom Application Support Guide

Provides guidelines for working with Customer Care for custom applications / solutions and PS assets.

Genesys Care Support Processes for Cloud Subscriptions

Provides information for Cloud customers on how to work with Genesys Customer Care for Case Management, using the Knowledge Base, and guidance on other My Support features.

Genesys Care Support Guide for Cloud Subscriptions

Provides information for Cloud customers on Response, Restoration and Resolution targets and Responsibilities.

Genesys Care Support Processes for Cloud Resellers

Provides information for Cloud Resellers on how to work with Genesys Customer Care for Case Management, using the Knowledge Base, and guidance on other My Support features.

Genesys Care Support Guide for Cloud Resellers

Provides information for Cloud Resellers on Response, Restoration and Resolution targets and Responsibilities.

Documentation

This tab covers the 7.6 release. Earlier releases have reached End of Support. If you have questions, contact your Genesys representative.

Supported Operating Environment Reference Guide

Provides operating environments information required to run Genesys applications.

Genesys Interoperability Guide

Use this document for product availability and interoperability when you plan to add or upgrade Genesys products.

Genesys Migration Guide

Use this document for migration information for major releases.

Genesys Supported Media Interfaces Guide

Use this for information on supported media (switches, endpoints, gateways, soft and hard phones and more).

Genesys Hardware Sizing Guide

Use this document to provide system-level information about Genesys hardware sizing guidelines.

Genesys Licensing Guide

Use this document for information on licensing concepts, terminology, and procedures for your environment.

Genesys 7.6 DB Sizing Worksheets

Use this document for information on how to size your environment.

Genesys 7.6 Resource Capacity Planning Guide

Use this document for the methodology and inner workings of Genesys planning tools.

Genesys 7.6 Security Deployment Guide

Use this document for information on how to configure security levels for your Genesys 7.6 environment.

Genesys 7.6 Security Deployment Guide - Japanese

Use this document for information on how to configure security levels for your environment.

Other System-Level Resources

Genesys EOL Life Cycle Table

Use this document for information on End of Life/End of Support plans.

Genesys VMware Deployment Guide/Technical Considerations Guide

Provides best practices, when implementing VMware virtualization.

Genesys Events and Models Reference Manual

Use this document for information on the call and interaction events and models.

Genesys Glossary

Defines terms and abbreviations that occur in Genesys user documentation.

Framework 7.6 Combined Log Events Help

Specifications for common and application-specific log events.

Genesys Use of Third Party Software

This document covers the Genesys Use of Third Party Software.

Genesys Proactive Routing 7.6 Solution Guide

Use this document for information on how to configure a proactive contact solution, that relies on Outbound Contact, Universal Routing, Multimedia (now called eServices), and Genesys Desktop.


This page was last modified on September 20, 2018, at 10:12.