Universal Contact Server

Important

The following products entered End of Life (EOL) on October 20, 2023. It enters End of Maintenance (EOM) and End of Support (EOS) on October 31, 2024.

• Universal Contact Server (UCS) 8.1 and UCS 8.0
• Universal Contact Server Manager 8.1
• Universal Contact Server Proxy 8.1

If you have questions, contact your account representative.

Important

• Universal Contact Server (UCS) 9.1 has moved from a General Release to a Restricted Release on 11/22/19.
• Genesys Data Processing Server (GDPS) is still available as a General Release.

Important

For information about versions of UCS prior to 9.x, see:

• The UCS section of the Administrator's Guide.
• The Universal Contact Server section of the eServices Options Reference, which describes configuration options for release 8.5.x. For releases prior to 8.5.0, see the eServices 8.5 Reference Manual.
• The eServices Deployment Guide. Although it does not have a separate section on UCS, searching the manual for “Universal Contact Server” will help you find information on deployment.

For information on UCS support for the European Union's General Data Protection Regulation (GDPR) regulations, please refer to this article.

For general information about Genesys support for GDPR compliance, please read this article.