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Copyright

All Genesys software is © Copyright 2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:

Universal Contact Server

  • This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
  • This product includes annotations from JCIP under Creative Commons Attribution License.
  • Restlet distributed under terms of the Apache Public License 2.0.
  • This product includes software under the W3C Software Notice and License Copyright 1994-2002 World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. http://www.w3.org/Consortium/Legal/.
  • This product includes software developed by the OpenSymphony Group (http://www.opensymphony.com/).
  • This product includes LibTIFF software developed by Sam Leffler at Silicon Graphics.
  • This product includes software developed by Vladimir R. Bossicard as well as other contributors (http://junit-addons.sourceforge.net/).
  • This product includes JOTM software from the World Wide Web Consortium and other contributors.
  • This product includes software developed by the JDOM Project (http://www.jdom.org/).
  • This product includes software developed by the JDOM Project (http://www.jdom.org/).
  • This product includes software developed by the Jaxen Project (http://www.jaxen.org/).
  • This product includes software developed by Clinton Begin (http://www.ibatis.com/).
  • This product includes Hypersonic SQL.
  • This product includes software developed by the Visigoth Software Society (http://www.visigoths.org/).
  • This product includes Dom4J developed by the Dom4J Project (http://www.dom4j.org).
  • NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.

Genesys Data Processing Server

  • JaxB 2.0 RI is distributed under terms of the Common Development and Distribution License 1.0.
  • HK2 is distributed under terms of the Common Development and Distribution License 1.1.
  • Jersey is distributed under terms of the Common Development and Distribution License 1.1.

Universal Contact Server 9.1 Product Alerts

There are no product alerts at this time.

New in Release 9.1.0

9.1.000.09

  • The Elasticsearch index for Cassandra (bundled with wcc-es-index 9.1.000.09 jar) now supports:
    • Authentication on Elasticsearch hosts.
    • HTTPS connection to Elasticsearch hosts. MORE DETAILS
  • Support for Elasticsearch 6.2.

9.1.000.08

  • Active/active N+1 architecture—N+1 architecture provides enhanced reliability and scalability of the UCS solution. MORE DETAILS
  • Geo-replication—UCS 9.1 supports geo-replication by using the Datacenter Replication feature in Cassandra. MORE DETAILS
  • Apache Cassandra—UCS9.1 requires Apache Cassandra 3.11 or higher.
  • Elasticsearch—UCS9.1 requires Elasticsearch 5.5.
  • REST API—Clients can connect to UCS 9.1 using either the Genesys PSDK or the new RESTful API. MORE DETAILS
  • Data Expiration—Data expiration allows you to use handle some classes of information, including session information, machine generated event data, and logs that only need to persist for a limited period of time. MORE DETAILS
  • Data Segmentation—Data Segmentation provides support for the logical segmentation of data by hierarchy. MORE DETAILS
  • Rolling upgrade, including data migration, without service interruption is now supported. MORE DETAILS
  • Resumable Migration—You can also pause and resume a migration job while preserving all data and without loss of any context. MORE DETAILS
  • Monitoring Tools—The Cassandra and Elasticsearch monitoring tools implemented in this release provide statistics on UCS, Cassandra and Elasticsearch clusters. MORE DETAILS
  • Support for Media-Specific TTL—Interactions can now have different time-to-live (TTL) values depending on their media type. MORE DETAILS
  • Migrating Context Services Extensions—You can now migrate Context Services extension metadata and extension content to UCS by running a MigrateExtensions job in GDPS. Note that you must migrate Profiles (contacts) before running the MigrateExtensions job. MORE DETAILS
  • Java 8—UCS 9.1 supports only Oracle Java 1.8 x64 ,
  • Basic Data Encryption Support—Basic data encryption support is implemented and described in the UCS 9.1 Deployment Guide.
  • CJK Language Support—Support for the CJK (Chinese, Japanese, Korean) language group in UCS search is implemented in this release.
  • Multi-tenancy—UCS 9.1 now supports multi-tenancy.
  • Support for CORS—Support for Cross-Origin Resource Sharing is implemented in this release. MORE DETAILS
  • Discontinued Support—Support for Windows Server 2008 is discontinued in this release.
  • Genesys Data Processing Server (GDPS), used for migration from UCS 8.5.3 to 9.1 and data extraction jobs, is now distributed with UCS 9.1.

Universal Contact Server 9

Universal Contact Server (UCS) 9 interfaces with a cluster of Cassandra databases that store the following:

  • Contact information—Names, addresses, phone numbers
  • Context Services profiles and extensions
  • Contact history—Previous interactions with this contact

Universal Contact Server 9 falls under the Digital offering for PureEngage.


Important
For information about versions of UCS prior to 9.x, see:
  • For information on UCS support for the European Union's General Data Protection Regulation (GDPR) regulations, please refer to this article.
  • For general information about Genesys support for GDPR compliance, please read this article.

  • What's New

    Universal Contact Server is part of 9.0, which can include component releases from both 9.0.x and 8.5.x code streams. Use the table below to check which component releases are part of 9.0.

    All 9.0 products 9.0 Universal Contact Server Release Notes
    Product Component Latest Starting

    Genesys Data Processing Server

    Genesys Data Processing Server

    8.5.000.41

    8.5.000.41

    Universal Contact Server

    Universal Contact Server

    9.1.000.09

    9.1.000.08


    Release Notes

    Documentation

    Deployment Guide

    Use this document to deploy Universal Contact Server and enable its features.

    Administrator's Guide

    Use this document to perform administrator functions on Universal Contact Server.

    Migration Guide

    Use this document to migrate from Universal Contact Server 8.5.3 to 9.1.

    Sizing and Hardware Guide

    Use this document to size and scale UCS for your requirements.

    API Reference Guide

    Use this document for information on Universal Contact Server API methods, parameters, requests and responses.

    Genesys Data Processing Server 8.5.0 Deployment Guide

    Use this document for information to deploy Genesys Data Processing Server for use with UCS 9.1.


    More Release Information

    This page was last modified on November 9, 2018, at 07:53.