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IVR Interface Option

The IVR Interface Option architecture simplifies the integration of vendor-provided IVRs with the Genesys environment. Genesys IVR Interface Option has two components, the IVR Server and the IVR Driver.

Important
The following IVR Drivers have reached End of Support (EOS). If you have questions, contact your account representative.
  • EOM – October 4, 2012; EOS – October 4, 2012
    • IVR Driver for InterVoice - Brite
    • IVR Driver for Microsoft Speech Server
    • IVR Integration Application for WVR
  • EOM – October 4, 2012; EOS – October 4, 2013
    • IVR Driver for Aspect
    • IVR Driver for Avaya Conversant
    • IVR Driver for "Envox ShowNTel" and "Envox"
    • IVR Driver for IBM WebSphere Voice Response for Windows
  • EOM – April 4, 2013; EOS – October 4, 2013
    • IVR Driver for Periphonics
  • EOM – April 4, 2014; EOS – April 4, 2014
    • IVR Driver for Edify


Release Notes

Documentation

IVR Server System Administrator's Guide

Use to deploy the IVR Server.

IVR Driver for MPS System Administrator's Guide

Use to deploy the IVR Driver for MPS.

IVR Driver for WVR for AIX System Administrator's Guide

Use to deploy the IVR Driver for WVR for AIX.

IVR SDK C Developer's Guide

Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.

IVR SDK XML Developer's Guide

Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.

Readmes and Advisories

Release Notes

Documentation

IVR Server System Administrator's Guide

Use to deploy the IVR Server.

IVR Driver for MPS System Administrator's Guide

Use to deploy the IVR Driver for MPS.

IVR Driver for WVR for AIX System Administrator's Guide

Use to deploy the IVR Driver for WVR for AIX.

IVR SDK C Developer's Guide

Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.

IVR SDK XML Developer's Guide

Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.


Readmes and Advisories

Release Notes

Documentation

IVR Server System Administrator's Guide

Use to deploy the IVR Server.

IVR Driver for MPS and Periphonics System Administrator's Guide

Use to deploy the IVR Driver for MPS and Periphonics.

IVR Driver for WVR for AIX System Administrator's Guide

Use to deploy the IVR Driver for WVR for AIX.

IVR SDK C Developer's Guide

Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.

IVR SDK XML Developer's Guide

Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.

Readmes and Advisories

Release Notes


Documentation

IVR Server System Administrator's Guide

Use to deploy the IVR Server.

IVR Driver for MPS and Periphonics System Administrator's Guide

Use to deploy the IVR Driver for MPS and Periphonics.

IVR Driver for WVR for AIX System Administrator's Guide

Use to deploy the IVR Driver for WVR for AIX.

IVR SDK C Developer's Guide

Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.

IVR SDK XML Developer's Guide

Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.

Advisories

Retrieved from "https://docs.genesys.com/Documentation/IV (2019-05-20 17:38:37)"
This page was last modified on April 5, 2019, at 10:57.