When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Management Framework 8.5 Legal Notices
-
[+] Management Framework
Management Framework Legal Notices
Copyright
All Genesys software is © Copyright 2015 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
- This software includes SNMP++ 3.2.16 from Hewlett Packard:
Copyright © 1999
Hewlett-Packard Company
ATTENTION: USE OF THIS SOFTWARE IS SUBJECT TO THE FOLLOWING TERMS.
Permission to use, copy, modify, distribute and/or sell this software and/or its documentation is hereby granted without fee. User agrees to display the above copyright notice and this license notice in all copies of the software and any documentation of the software. User agrees to assume all liability for the use of the software; Hewlett-Packard and Jochen Katz make no representations about the suitability of this software for any purpose. It is provided "AS-IS" without warranty of any kind, either express or implied. User hereby grants a royalty-free license to any and all derivatives based upon this software code base.
Stuttgart, Germany, Sun Feb 27 11:34:17 CET 2005 - This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
- This product includes software developed by OpenLDAP (http://www.openldap.org).
- This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org).
- This product includes cryptographic software written by Eric Young (eay@cryptsoft.com, eay@mincom.oz.au).
- This product includes software written by Tim Hudson (tjh@cryptsoft.com).
- MD5 implementation is provided by RSA Data Security.
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227- 19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
- This software includes SNMP++ 3.2.16 from Hewlett Packard:
-
[+] Security Pack on UNIX
Security Pack on UNIX Legal Notices
Copyright
All Genesys software is © Copyright 2014 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
- This product contains software developed by the OpenSSL project for use in the OpenSSL Toolkit. (http://www.openssl.org)
- This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Management Framework 8.5 Product Alerts
- [+] Management Framework
Management Framework Product Alerts
- All Management Framework-related configuration and deployment Wizards are discontinued, including Wizard Manager, Configuration Import Wizard, and Database Initialization Wizard. Therefore, the Framework Wizard Advisory is no longer published with Management Framework software. Issues pertaining to Configuration Conversion Wizard (CCW), which is still supported, will be documented in the Configuration Server Release Notes or this Product Alert.
- For database settings, refer to the Framework 8.5 Database Connectivity Reference Guide.
- Single-Tenant Configuration Server is not released in 8.5.1. If a single-tenant configuration is needed in 8.5.1, Genesys recommends that you install Configuration Server and create new databases using the provided multi-tenant database initialization scripts, and then configure an environment with one Tenant (Environment).
- Configuration Server 8.5 requires a valid license file to start. If you did not receive one when you purchased or upgraded your Genesys software, contact your Genesys representative.
- The AIX operating system uses a default memory allocation model. If the allocated memory is not sufficient for your application, refer to the Genesys Hardware Sizing Guide for information about increasing the memory allocation.
- Configuration Manager and Solution Control Interface do not work with Configuration Server in multi-language mode; you must use Genesys Administrator 8.1.303.03 or later, or Genesys Administrator Extension 8.5.000.44 and configure it accordingly.
- Genesys Administrator and Solution Control Interface require DB Server to view log messages from the Log Database.
- Configuration Server or Configuration Server Proxy in multi-language mode will allow a connection with a client application only if that client is also in multi-language mode. Likewise, you can log in to Configuration Server or Configuration Server Proxy in multi-language mode only from a GUI application that is also in multi-language mode. However, there is one exception to these rules. If the allow-mixed-encoding option is set to true, Configuration Server or Configuration Server Proxy will allow the connection and, if a log in attempt, try to authenticate the user, whether or not the client is in multi-language mode. However, be aware that in this case, if a client sends string data that is encoded differently than the encoding used by the server, Configuration Server or Configuration Server Proxy will terminate immediately.
- To use Outbound Contact Manager (OCM) with Management Framework 8.5, you must have the latest release of OCM 7.6.
- To use Genesys Agent Desktop with Management Framework 8.5, you must have the latest release of Genesys Agent Desktop 7.6.
- When using redundant Configuration Servers, if the Configuration DB Server terminates while the backup Configuration Server is terminated, and is restarted after the backup Configuration Server is restarted, the primary Configuration Server remains in READ-ONLY mode. Do not attempt to:
- Start both primary and backup Configuration Servers simultaneously.
- Start the backup Configuration Server while the primary Configuration Server is in READ-ONLY mode because of its lost connection with the database.
- When using Distributed Solution Control Servers, always ensure that each Solution Control Server, either by itself or as part of a high-availability pair, is running on the Host that it controls. Failure to do so can, in some cases, result in unpredictable behavior of the Solution Control Servers in the Distributed configuration. For example, different Solution Control Servers might start competing for control over applications on the host.
- Solution Control Server (SCS) might stop responding if any log spool files (*.qsp) are deleted while SCS is running. To avoid this problem, do not delete *.qsp files while SCS is running.
- On the Windows 2008 operating system, SNMP Master Agent does not start in console mode if a user (who is not the Administrator, but might be a member of the Administrators Access Group) starts it manually from the browser's Control Panel.
- To enable or disable log filtering using the new application-level configuration option filtering, refer to the Genesys 8.5 Security Deployment Guide.
- If using TLS security with LDAP external authentication, you must configure all LDAP servers listed in the configuration (including those used as backup servers, and servers in different domains) to use the same SSL certificate.
- If you are using FLEXlm license manager, please read this Security Advisory. Note: You must have a Genesys Customer Care username and password to access this advisory.
- Configuration Conversion Wizard (CCW) supports IBM DB2 v.9.7 and later on Linux/UNIX/Windows platforms, and IBM DB2 v.7.1 and later on the AIX platform.
- When using CCW to check the data in your Configuration Database for correct business logic, you can:
- Print the results of the business logic check by right-clicking on the results page and selecting Print from the shortcut menu.
- Return to the top of the results page from any report section by right-clicking the results page and selecting Back from the shortcut menu.
- You cannot use CCW to import or export a database if the Wizard detects the database as being an ORIGINAL UTF-8 or UTF-8. In this case, the Import and Export options are disabled in the Wizard.
- CCW may not run properly in a non-English version of Windows. To remedy this, launch CCW in an English version of Windows.
New in Security Pack on UNIX 8.5.x Releases
The following new features were added in the 8.5.1 release:
- OpenSSL version 1.0.2j is now the default secure socket layer implementation to facilitate communication in the SSL/TLS protocol suite. This includes the support of TLS 1.2 and enhanced behavior of the sec-protocol option.
- Security Pack now includes the script convert_priv_key.sh that automatically converts private keys in security certificates to other formats, including PKCS#8 as required by Universal Contact Server and other Java PSDK-based applications. This script is located in the Security Pack installation folder.
- Security Pack scripts have been changed to use SHA1 by default, with an option to use SHA256. Genesys strongly recommends that SHA256 be used for all new certificate generation.
- You can now generate more than one security certificate on a single host without generating an error.
- An Application using Security Pack on UNIX to implement TLS on its connections no longer terminates unexpectedly if no security certificate is configured.
- Support for the Red Hat Enterprise Linux AP 64-bit x86 7 operating system.
The following new features were added in the 8.5.0 release:
- An application can now specify the lowest compatible protocol used by Security Pack on UNIX to send and accept secure connection requests on one or more of its connections, thereby limiting the use of obsolete protocols.
- Genesys Security Pack is now able to properly handle certificate chains, sending out the intermediate certificates with the root certificate.
New in Management Framework 8.5.x Releases
The following new features were added in the 8.5.1 release:
General Features
- Bootstrap Logging: When started from the command line, Configuration Server, Message Server and Solution Control Server can now be configured to generate logs, starting from the very beginning of startup, until the log configuration is loaded from the Configuration Database. These bootstrap logs can assist in troubleshooting startup and connectivity issues.
- Enhanced Database Access: DB Server 8.1.3, using DB Client 8.5.1 or higher, now allows selected Applications to use Windows Authentication with MS SQL Server to access an MS SQL Database.
- Alternate Disaster Recovery Model: Management Framework now supports database replication leveraging the Microsoft SQL Server AlwaysOn Availability Groups concept for Genesys disaster recovery and business continuity architecture.
- Streamlined Migration: Migration of Management Framework components to release 8.5 and later has been streamlined to provide more exact and less release-specific migration paths. In addition, an upgraded version of Configuration Server can now run alongside its HA partner that is not upgraded, for a brief period of time.
- Updated Language Packs: 8.5.0 Language Packs for Configuration Server have been updated for release 8.5.1.
- Support for New Software
- Support for the VMware ESXi 6 virtualization environment.
- Support for the Red Hat Enterprise Linux AP 64-bit x86 7 operating system.
- Support for the following Database Management Systems:
- MS SQL Server 2014, 2016
- IBM DB2 10.5
Configuration Layer
- Consolidation of Single-Tenant (Enterprise) and Multi-Tenant Configuration Server: The single-tenant and multi-tenant Configuration Server IPs have been consolidated into one Configuration Server IP, which can be used for configuration environments with one or more Tenants. Single-tenant Configuration Databases are still supported and you can upgrade existing databases to the latest available format, but single-tenant configurations can no longer be deployed for new installations.
- Support of Load-Balancing by Configuration Server Proxy: Clusters of Configuration Server Proxies can now support load balancing using the F5 load-balancer for agent-facing applications. For one of the ways in which this functionality can be implemented, refer to the "Load Balancing Using Clusters" section of the Workspace Desktop Edition Deployment Guide.
- Improved Connections Between Configuration Servers: You can now set a timeout to ensure expedient connections between Configuration Servers. This timeout applies to the following connections:
- Primary or backup Configuration Server Proxy connecting as a client to primary master Configuration Server.
- Backup master Configuration Server connecting as a client to primary master Configuration Server.
- Backup Configuration Server Proxy connecting as a client to primary Configuration Server Proxy.
- Support for Deployment of Genesys Applications in Single Sign-On Environments: Configuration Server now supports simplified deployment of Genesys Administrative Applications in environments that use single sign-on. Refer to application-specific documentation to determine if the application supports this, and if so, to confirm deployment requirements.
- Dedicated Management Ports: You can now specify a default management port (TCP/IP port) on Configuration Server Proxy that management software uses to monitor and control the operation of the proxy server. The default management ports in Configuration Server and Configuration Server Proxy Application objects now open just after the components are initialized and before "initialization complete" log messages are generated.
- Enhanced LDAP External Athentication:
- When using LDAP external authentication, Configuration Server uses only the DN (Distinguished Name) attribute returned by LDAP Server in the ldap-url option for each entry searched in LDAP. Configuration Server ignores all other attributes.
- Keep-Alive Mechanism for LDAP External Authentication increases the robustness of the external authentication connection by enabling this Keep-Alive mechanism (where supported by the operating system).
- Enhanced Database Access: Configuration Server can now use Windows Authentication with MS SQL Server to access an MS SQL Configuration Database.
- More Secure and Efficient Agent Data Retrieval: Configuration Server can now be configured to execute requests, submitted via an internal brief API, taking into account permissions of the parties involved. This reduces the volume of object data downloaded by an application when it discovers available objects.
- New Component: The Configuration Database Maintenance Scripts component enables upgrade of the Configuration Database schema and locale as needed. Additional scripts are included in this component to help you maintain data integrity and analyze performance of the Configuration Database. The scripts can be run directly in the DBMS or by a command-line interface.
- No LRM Integration: Starting with Configuration Server 8.5.101.00, License Reporting Manager 8.5 can no longer be integrated with Configuration Server. Refer to the START_WIDGET4144ac7a51e4a14b-1END_WIDGET for more information.
- Enhanced Migration of Configuration Servers:
- HA Configuration Servers, using the same Configuration Database schema version 8.1.1, can now be migrated from 8.1.3 to 8.5.101 without loss of backup functionality.
- Configuration Server Proxy 8.5, in both primary and backup mode, can, during migration, start and operate against Configuration Server 8.1.3.
- New Application types
Management Layer
- Enhanced Database Access: Message Server can now use Windows Authentication with MS SQL Server to access an MS SQL Log Database.
- New and modified scripts for initalizing Log Database: A new Message Server script, drop_tables_<DBMS>.sql drops existing tables and procedures. The existing Log Database initialization scripts no longer drop existing tables and procedures. If you have to re-initialize an existing Log Database, run the new script drop_tables_<DBMS>.sql before the appropriate initialization script.
- Genesys Deployment Agent not installed automatically: The Genesys Deployment Agent is no longer automatically installed with LCA by default.
- New SNMP implementation: You can now use Net-SNMP, a third-party tool, to implement SNMP in Genesys software. Net-SNMP can be used in parallel with, or instead of, Genesys SNMP Master Agent, and provides the same functionality.
- New mlcmd parameter: The new mlcmd parameter -start-initapp starts an application without waiting for the status to change to Initializing/Running.
- The Framework Management Layer User's Guide is now available on the documentation wiki.
Security Features
- Larger Kerberos Token: The maximum accepted size of the Kerberos token has been increased from 12 KB to 64 KB.
- Case-insensitive Searches in Kerberos: You can now configure Configuration Server or Configuration Server Proxy to perform case-insensitive searches to identify Person objects authorized by the Kerberos ticket. If more than one user object is identified, those users are not authenticated and an error is generated. This feature is especially relevant if you are using Microsoft Windows Active Directory as the Key Distribution Center.
- Configuration Server port segmentation: You can configure separate ports on Configuration Server and Configuration Server Proxy that are restricted for use only by client User Interface (UI) type applications.
- Enhanced security on UNIX:
- Genesys Security Pack on UNIX now uses OpenSSL instead of RSA to facilitate communication in the SSL/TLS protocol suite.
- Security Pack scripts have been changed to use SHA256 by default.
- Secure Connections for Centralized Log: Configuration Server and Solution Control Server can now use Simple or Mutual TLS to secure a connection to the Message Server designated for the Centralized Log.
- Secure connections with Oracle DBMS: You can now configure secure connections between Oracle databases and Genesys components running Oracle database client software.
- Secure connections with Microsoft SQL DBMS: You can now configure secure connections between Microsoft SQL databases and Genesys components running Microsoft SQL database client software.
- Secure connections with PostgreSQL DBMS: You can now configure secure connections between PostgreSQL databases and Genesys components running PostgreSQL database client software.
- The password for the Configuration Database can now be encoded using an asymmetric encryption algorithm, with the encryption and decryption keys stored in external files.
- Enforcement of External Authentication at Tenant Level: External authentication can now be selectively enforced at the Tenant level in a multi–tenant environment.
The following new features were added in the 8.5.0 release:
General Features
- If a natural, man-made, or unintended event occurs at the main site, forcing Configuration Server, Solution Control Server, and Message Server to fail, Genesys now recommends a multi-site deployment model to maintain operations.
- Migration of Management Framework components is improved, enabling the upgrade to occur with minimal downtime and impact to the production environment.
- Throttling can be applied to log outputs to prevent a log queue from growing to a size that could impact normal operation of an application.
- Support for new Database Management Systems.
- Support for new virtual platform.
- Localization support - Management Framework supports the following localizations:
- Chinese (Simplified): 8.5.000.00
- French: 8.5.000.00
- German: 8.5.000.00
- Japanese: 8.5.000.01
- Korean: 8.5.000.00
- Latin American Spanish: 8.5.000.00
- Brazilian Portuguese: 8.5.000.00
Configuration Layer
- DB Server is no longer required for Configuration Server to access the Configuration Database.
- Configuration Server now requires a valid license file before starting for the first time.
- Support for Genesys License Reporting Manager (LRM).
- Language Pack support for localization of Configuration Layer.
- Configuration Server now supports an extended audit trail of changes. A new utility outputs a report of all configuration changes in the Configuration Database, including previous values.
- New configuration options to handle the treatment of business attributes in the Environment tenant.
- New Application types.
Management Layer
- DB Server is no longer required for Message Server to access the Log Database.
- Some log events provide extended information, such as Application type.
Security Features
- Configuration Server supports Kerberos for user logins. Configuration Server can operate with Windows Active Directory and MIT key distribution centers to facilitate Single Sign-on for Genesys user interface application.
- Invalidation of all active sessions when a user is disabled or removed from the Configuration Database.
Management Framework 8.5 Legal Notices
-
[+] Management Framework
Management Framework Legal Notices
Copyright
All Genesys software is © Copyright 2015 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
- This software includes SNMP++ 3.2.16 from Hewlett Packard:
Copyright © 1999
Hewlett-Packard Company
ATTENTION: USE OF THIS SOFTWARE IS SUBJECT TO THE FOLLOWING TERMS.
Permission to use, copy, modify, distribute and/or sell this software and/or its documentation is hereby granted without fee. User agrees to display the above copyright notice and this license notice in all copies of the software and any documentation of the software. User agrees to assume all liability for the use of the software; Hewlett-Packard and Jochen Katz make no representations about the suitability of this software for any purpose. It is provided "AS-IS" without warranty of any kind, either express or implied. User hereby grants a royalty-free license to any and all derivatives based upon this software code base.
Stuttgart, Germany, Sun Feb 27 11:34:17 CET 2005 - This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
- This product includes software developed by OpenLDAP (http://www.openldap.org).
- This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org).
- This product includes cryptographic software written by Eric Young (eay@cryptsoft.com, eay@mincom.oz.au).
- This product includes software written by Tim Hudson (tjh@cryptsoft.com).
- MD5 implementation is provided by RSA Data Security.
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227- 19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
- This software includes SNMP++ 3.2.16 from Hewlett Packard:
-
[+] Security Pack on UNIX
Security Pack on UNIX Legal Notices
Copyright
All Genesys software is © Copyright 2014 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
- This product contains software developed by the OpenSSL project for use in the OpenSSL Toolkit. (http://www.openssl.org)
- This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Management Framework 9.x Product Alert
Management Framework Product Alerts
- All Management Framework-related configuration and deployment Wizards are discontinued, including Wizard Manager, Configuration Import Wizard, and Database Initialization Wizard. Therefore, the Framework Wizard Advisory is no longer published with Management Framework software. Issues pertaining to Configuration Conversion Wizard (CCW), which is still supported, will be documented in the Configuration Server Release Notes or this Product Alert.
- For database settings, refer to the Framework 8.5 Database Connectivity Reference Guide.
- Single-Tenant Configuration Server is not released in 8.5.1. If a single-tenant configuration is needed in 8.5.1, Genesys recommends that you install Configuration Server and create new databases using the provided multi-tenant database initialization scripts, and then configure an environment with one Tenant (Environment).
- Configuration Server 8.5 requires a valid license file to start. If you did not receive one when you purchased or upgraded your Genesys software, contact your Genesys representative.
- The AIX operating system uses a default memory allocation model. If the allocated memory is not sufficient for your application, refer to the Genesys Hardware Sizing Guide for information about increasing the memory allocation.
- Configuration Manager and Solution Control Interface do not work with Configuration Server in multi-language mode; you must use Genesys Administrator 8.1.303.03 or later, or Genesys Administrator Extension 8.5.000.44 and configure it accordingly.
- Genesys Administrator and Solution Control Interface require DB Server to view log messages from the Log Database.
- Configuration Server or Configuration Server Proxy in multi-language mode will allow a connection with a client application only if that client is also in multi-language mode. Likewise, you can log in to Configuration Server or Configuration Server Proxy in multi-language mode only from a GUI application that is also in multi-language mode. However, there is one exception to these rules. If the allow-mixed-encoding option is set to true, Configuration Server or Configuration Server Proxy will allow the connection and, if a log in attempt, try to authenticate the user, whether or not the client is in multi-language mode. However, be aware that in this case, if a client sends string data that is encoded differently than the encoding used by the server, Configuration Server or Configuration Server Proxy will terminate immediately.
- To use Outbound Contact Manager (OCM) with Management Framework 8.5, you must have the latest release of OCM 7.6.
- To use Genesys Agent Desktop with Management Framework 8.5, you must have the latest release of Genesys Agent Desktop 7.6.
- When using redundant Configuration Servers, if the Configuration DB Server terminates while the backup Configuration Server is terminated, and is restarted after the backup Configuration Server is restarted, the primary Configuration Server remains in READ-ONLY mode. Do not attempt to:
- Start both primary and backup Configuration Servers simultaneously.
- Start the backup Configuration Server while the primary Configuration Server is in READ-ONLY mode because of its lost connection with the database.
- When using Distributed Solution Control Servers, always ensure that each Solution Control Server, either by itself or as part of a high-availability pair, is running on the Host that it controls. Failure to do so can, in some cases, result in unpredictable behavior of the Solution Control Servers in the Distributed configuration. For example, different Solution Control Servers might start competing for control over applications on the host.
- Solution Control Server (SCS) might stop responding if any log spool files (*.qsp) are deleted while SCS is running. To avoid this problem, do not delete *.qsp files while SCS is running.
- On the Windows 2008 operating system, SNMP Master Agent does not start in console mode if a user (who is not the Administrator, but might be a member of the Administrators Access Group) starts it manually from the browser's Control Panel.
- To enable or disable log filtering using the new application-level configuration option filtering, refer to the Genesys 8.5 Security Deployment Guide.
- If using TLS security with LDAP external authentication, you must configure all LDAP servers listed in the configuration (including those used as backup servers, and servers in different domains) to use the same SSL certificate.
- If you are using FLEXlm license manager, please read this Security Advisory. Note: You must have a Genesys Customer Care username and password to access this advisory.
- Configuration Conversion Wizard (CCW) supports IBM DB2 v.9.7 and later on Linux/UNIX/Windows platforms, and IBM DB2 v.7.1 and later on the AIX platform.
- When using CCW to check the data in your Configuration Database for correct business logic, you can:
- Print the results of the business logic check by right-clicking on the results page and selecting Print from the shortcut menu.
- Return to the top of the results page from any report section by right-clicking the results page and selecting Back from the shortcut menu.
- You cannot use CCW to import or export a database if the Wizard detects the database as being an ORIGINAL UTF-8 or UTF-8. In this case, the Import and Export options are disabled in the Wizard.
- CCW may not run properly in a non-English version of Windows. To remedy this, launch CCW in an English version of Windows.
What's New in Security Pack for UNIX for 9.0
December 06, 2019
- Security Pack now uses OpenSSL version 1.0.2s for Linux operating system and OpenSSL version 1.0.2r for AIX and Solaris operating systems.
January 31, 2019
- OpenSSL version 1.0.2q is now the default secure socket layer implementation to facilitate communication in the SSL/TLS protocol suite.
November 30, 2018
- Security Pack now includes FIPS 140-2 encryption compliance on Linux only.
- Support for the following operating systems:
- Oracle Linux 7 with Unbreakable Enterprise Kernel (UEK) 4.x
- SUSE Linux Enterprise 12
August 31, 2018
- Security Pack now supports only TLS version 1.1 and 1.2. TLS version 1.1 is the minimum supported protocol.
July 10, 2018
- You can now use full wildcards, such as *.example.com, in certificate names (CNs). Partial wildcards are not supported.
December 22, 2017
- Support for the CentOS Linux 7 operating system.
August 22, 2017
- Support for the Microsoft Hyper-V Server 2016 virtualization platform.
- You can now set alternative IP addresses by specifying the -IP <host IP> parameter when running create_cert.sh.
What's New in Management Framework for 9.0
For full information about supported operating systems, databases, browsers, and virtualization platforms, refer to the Framework page of the Genesys Supported Operating Environment Reference Guide.
December 17, 2021
- Oracle Database 19c Client is supported by:
- Configuration Server 8.5.101.92
- Message Server 8.5.100.36
- DB Server 8.5.100.12
November 09, 2021
- Configuration Server, DB Server, and Message Server now support PostgreSQL 13.
September 30, 2021
- Oracle Database 18c Client is supported by:
- Configuration Server 8.5.101.83
- Message Server 8.5.100.32
- DB Server 8.5.100.09
August 11, 2021
- Configuration Server, DB Server, and Message Server now support PostgreSQL 12.
- Configuration Server includes a VAG Calculation filter. This feature allows you to selectively calculate VAGs at the Configuration Server Proxy Application level.
January 29, 2021
- Configuration Server is enhanced to keep track of recent user login/authentication failures to generate a standard level log message when the number/rate of failures exceeds the specified threshold. This new feature can be enabled by using the failure-alarm-* options.
June 26, 2020
- Configuration Server, Message Server, and DB Server support:
- MSSQL Server 2019 database on Windows and Linux
- Oracle 19c database with Oracle client 12.x and Oracle 19c RAC database
- Framework servers now support Red Hat Enterprise Linux AP 8 and virtualization (KVM) in Red Hat 8 operating system
March 27, 2020
- Configuration Server supports Server Name Indication (SNI) extension in TLS handshake.
February 28, 2020
- Configuration Server in Proxy Mode now supports deployment when a dedicated instance of a proxy is being used to calculate VAG membership and distribute updates to certain Genesys applications that require this information.
December 06, 2019
- Configuration Server external authentication now uses OpenSSL version 1.0.2s for Windows and Linux operating systems, and OpenSSL version 1.0.2r for AIX and Solaris operating systems.
- The following utilities are no longer installed by default with Solution Control Server:
- logmsg
- mlcmd
- gstuckcalls
- Scripts for gstuckcalls
- SNMP utilities and scripts.
- On Windows 64-bit operating systems, Local Control Agent now uses statically linked C runtime libraries.
September 27, 2019
- DB Server 8.5 does not support AIX and Solaris operating systems. You can continue to use DB Server 8.1 for AIX and Solaris environments.
- Limit the number of Configuration Server proxies reloading configuration data from the master Configuration Server.
July 30, 2019
- Framework servers now support Microsoft Hyper-V Server 2019 virtualization platform.
June 26, 2019
- Framework servers now support Windows Server 2019 operating system.
May 28, 2019
- Configuration Server, DB Server, and Message Server now support Oracle 18c RAC database.
April 26, 2019
- Configuration Server, DB Server, and Message Server now support Oracle 18c database with Oracle client 12.x.
- New configuration option to enable indefinite locking of an account after multiple failed connection attempts.
February 28, 2019
- For Configuration Server and Solution Control Server, log events related to read access activities provide extended information, such as IP address of host, username, application name and application type.
January 31, 2019
- Configuration Server external authentication now uses OpenSSL version 1.0.2q.
- Language Packs for Configuration Server have been updated.
- The Configuration Database Maintenance Scripts component includes a new version of locale to support a generic Linux OS type for creating Linux hosts.
- Support is discontinued for Genesys Deployment Agent (GDA).
November 30, 2018
- Framework servers now support:
- Oracle Linux 7 with Unbreakable Enterprise Kernel (UEK) 4.x
- SUSE Linux Enterprise 12
- Enhanced Keep-Alive feature support on connections between LDAP and Configuration Server.
- New configurable option to detect hang-up during the data loading process between the Configuration Server HA pair.
August 31, 2018
- Configuration Server now requires LDAP server to operate at minimum TLS version 1.1 for a successful connection.
- Genesys LDAP authentication supports TLS version 1.1 and 1.2.
August 10, 2018
- Configuration Server can now utilize User Principal Name (UPN) usernames for Kerberos external authentication.
- Configuration Server is now using extended retention policies for audit records that are stored in the database. Audit records of up to 1 year or 100 thousand entries can be stored by Configuration Server.
July 10, 2018
- For Configuration Server and DB Server, there are no Visual Studio redistributable packages associated with Visual Studio 2005 for 64-bit executables.
- For Message Server, Local Control Agent, and Solution Control Server, there are no Visual Studio redistributable packages associated with Visual Studio 2005 (or prior Visual 88Studio releases) for 64-bit executables. These components now use Microsoft Visual Studio 2013 for installation on Windows 64-bit platform.
June 8, 2018
- Configuration Server and Message Server now support MS SQL 2016 (and later) Always On with MultiSubnet Listener for disaster recovery and business continuity scenarios involving the Configuration and Log Databases, respectively. DB Server 8.1.3, if configured, supports the same functionality for one or both databases.
- Audit performance with larger databases is improved, and includes a new filter to extract records from a large set of data.
May 8, 2018
- Configuration Server can now be configured to skip all or some validation of changes (empty or duplicate sections) in the Annex of a configuration object.
- Users can now specify a time interval in which Local Control Agent (LCA) expects a response to its switchover request to an application. If the application does not respond within that time, LCA sets the application to Unknown mode.
- Minimum required database privileges are now documented in the Management Framework Deployment Guide.
March 27, 2018
- Support of optional transaction serialization.
- Limit the number of Configuration Server proxies reloading configuration data from the master Configuration Server.
- Support for:
- Microsoft SQL client software on Linux and Windows with support for MSSQL Server 2017
- Oracle 12.1 client software on Linux and Windows
- PostgreSQL 10.1 client software on Linux and Windows
March 6, 2018
- DB Server support for:
- Microsoft SQL Server 2017 running on Linux
- Microsoft SQL client software on Linux
- Oracle 12.1 client software on Linux and Windows
January 26, 2018
- Support for Oracle 12c Release 2 Multitenant Pluggable Database (PDB).
- Support for the Red Hat KVM (Kernel Virtualization Machine) virtualization platform.
December 22, 2017
- Support for the CentOS Linux 7 operating system.
- New timeout in which Solution Control Server can expect a TCP success or failure response from the Configuration Server to which it is connecting.
September 26, 2017
- Support for the Microsoft Hyper-V Server 2016 virtualization platform.
August 22, 2017
- Support for the Microsoft Windows Server 2016 operating system:
- New Configuration Database Maintenance scripts to help you upgrade your single-tenant Configuration Database to multi-tenant format.
Management Framework
Genesys Framework is the foundation for all Genesys-based interaction management systems. Management Framework provides you with the following administration functions: Configuration, Access Control, Solution Control, Alarm Processing, Troubleshooting, and Fault Management.
What's New
Management Framework is part of 9.x, which can include component releases from 9.1.x, 9.0.x, and 8.5.x code streams. Use the table below to check which component releases are part of 9.x.
| All 9.x products | 9.x Management Framework Release Notes | ||
|---|---|---|---|
| Product | Component | Latest | Starting |
| Configuration Database Maintenance Scripts | |||
| Configuration Server | |||
| DB Server | |||
| Local Control Agent | |||
| Message Server | |||
| Solution Control Server | |||
| Genesys Security Pack on UNIX | |||
Product Alerts
Documentation
Deployment Guide
Refer to this guide when configuring and installing Genesys Framework.
Database Connectivity Guide
Refer to this guide when configuring database connections.
Framework 8.5 Configuration Options Reference
This document describes configuration options for Genesys Framework components.
Management Layer User's Guide
Refer to this guide when using the Management Layer to monitor and control your Genesys environment.
External Authentication Reference Manual
Refer to this manual when integrating Genesys software with third-party authentication systems.
Management Framework Migration Guide
Refer to this guide when migrating Management Framework components to release 8.5 or later.
Refer to this help file for specifications of common and Genesys application-specific log events.
Helpful Links
More Release Information
Genesys SNMP Master Agent entered End of Life (EOL) on February 21, 2023. It enters End of Maintenance on September 30, 2023 and reaches End of Support on September 30, 2023. If you have questions, contact your account representative.
What's New
Release Notes
Documentation
Deployment Guide
Refer to this guide when configuring and installing Genesys Framework.
Database Connectivity Guide
Refer to this guide when configuring database connections.
Configuration Options Reference Manual
This manual describes configuration options for Genesys Framework 8.5 components.
Management Layer User's Guide
Refer to this guide when using the Management Layer to monitor and control your Genesys environment.
External Authentication Reference Manual
Refer to this manual when integrating Genesys software with third-party authentication systems.
Management Framework Migration Guide
Refer to this guide when migrating Management Framework components to release 8.5 or later.
Refer to this help file for specifications of common and Genesys application-specific log events.
Config Layer Error Messages Help
This help file describes error messages generated by the Genesys Configuration Layer.
Configuration Manager Help (8.1)
Refer to this help file when using Configuration Manager.
Helpful Links
Videos
Videos are also available for these topics:
More Release Information
Management Framework 8.1 entered End of Life (EOL) on April 22, 2024. It enters End of Maintenance (EOM) and End of Support (EOS) on on April 30, 2025. If you have questions, contact your account representative.
Release Notes
Documentation
Refer to this guide when configuring and installing Genesys Framework.
Refer to this guide when configuring DB Server as a client of Configuration Server.
Configuration Options Reference Manual
This manual describes configuration options for Genesys Framework 8.1 components.
External Authentication Reference Manual
Refer to this manual when integrating Genesys software with third-party authentication systems.
Refer to this guide when using the Management Layer to monitor and control your Genesys environment.
Imported Config Data Formats Manual (8.0)
Refer to this manual when importing configuration data in other formats.
Refer to this help file when using Configuration Manager.
Refer to this help file for specifications of common and Genesys application-specific log events.
This help file describes the architecture of Genesys Management Framework.
Config Layer Error Messages Help (8.0)
This help file describes error messages generated by the Genesys Configuration Layer.
Refer to this help file when setting up a new installation of Genesys Management Framework.
Readme and Advisories
Security Pack on UNIX
[+] Show release information
New in 8.1.x Releases
[+] New in Release 8.1.3The following new features were added in the 8.1.3 release:
- Case-insensitive comparison of host name in certificate with actual host name.
[+] New in Release 8.1.2
The following new features were added in the 8.1.2 release:
- Support of an HTTPS connection for the Universal Routing Server without a client certificate
[+] New in Release 8.1.1
The following new features were added in the 8.1.1 release:
- Support of a new operating system
- Support of Federal Information Processing Standards (FIPS)
[+] New in Release 8.1.0
The following new features were added in the 8.1.0 release:
- Support of new operating systems
- Support of IPv6
Security Pack on UNIX 8.1.x Read Me
[+] Additional ResourcesGenesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
[+] Read the Legal Notices
Copyright
All Genesys software is © Copyright 2014 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO
THE US GOVERNMENT Oracle Programs delivered to the United States government
subject to the DOD FAR Supplement are 'commercial computer software' and use,
duplication, and disclosure of the programs, including documentation, shall be subject
to the licensing restrictions set forth in the applicable license agreement therefor.
Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations
are 'restricted computer software' and use, duplication, and disclosure of the
programs, including documentation, shall be subject to the restrictions in FAR 52.227-
19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc.,
500 Oracle Parkway, Redwood City, CA 94065.
Management Framework 8.0 entered End of Life (EOL) on April 22, 2024. It enters End of Maintenance (EOM) and End of Support (EOS) on on April 30, 2025. If you have questions, contact your account representative.
Release Notes
Documentation
Refer to this guide when configuring and installing Genesys Framework.
Configuration Options Reference Manual
This manual describes configuration options for Genesys Framework components.
External Authentication Reference Manual
Refer to this manual when integrating Genesys software with third-party authentication systems.
Refer to this guide when using the Management Layer to monitor and control your Genesys environment.
Refer to this help file when using Configuration Manager.
Solution Control Interface Help
Refer to this help file when using Solution Control Interface.
Refer to this help file for specifications of common and Genesys application-specific log events.
Refer to this guide when configuring DB Server as a client of Configuration Server.
Imported Configuration Data Formats Reference Manual
Refer to this manual when importing configuration data in other formats.
This help file describes the architecture of Genesys Management Framework.
Configuration Layer Error Messages Help
This help file describes error messages generated by the Genesys Configuration Layer.
Refer to this help file when setting up a new installation of Genesys Management Framework.
Readme and Advisories
Release Notes
Documentation
Refer to this guide when configuring and installing Genesys Framework.
Configuration Options Reference Manual
This manual describes configuration options for Genesys Framework components.
External Authentication Reference Manual
Refer to this manual when integrating Genesys software with third-party authentication systems.
Refer to this guide when using the Management Layer to monitor and control your Genesys environment.
Refer to this help file when using Configuration Manager.
Solution Control Interface Help
Refer to this help file when using Solution Control Interface.
Refer to this help file for specifications of common and Genesys application-specific log events.
Refer to this guide when configuring DB Server as a client of Configuration Server.
Imported Configuration Data Formats Reference Manual
Refer to this manual when importing configuration data in other formats.
This help file describes the architecture of Genesys Management Framework.
Configuration Layer Error Messages Help
This help file describes error messages generated by the Genesys Configuration Layer.
Refer to this help file when setting up a new installation of Genesys Management Framework.
Deployment Procedure
Readme and Advisories