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When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.


When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.


When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

Management Framework 8.5 Legal Notices

  • [+] Management Framework
  • [+] Security Pack on UNIX


When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

Management Framework 8.5 Product Alerts

  • [+] Management Framework

New in Security Pack on UNIX 8.5.x Releases

[+] New in Release 8.5.1
[+] New in Release 8.5.0

New in Management Framework 8.5.x Releases

[+] New in Release 8.5.1
[+] New in Release 8.5.0

Management Framework 8.5 Legal Notices

  • [+] Management Framework
  • [+] Security Pack on UNIX


When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

Management Framework 9.0 Product Alert

Management Framework Product Alerts

  • All Management Framework-related configuration and deployment Wizards are discontinued, including Wizard Manager, Configuration Import Wizard, and Database Initialization Wizard. Therefore, the Framework Wizard Advisory is no longer published with Management Framework software. Issues pertaining to Configuration Conversion Wizard (CCW), which is still supported, will be documented in the Configuration Server Release Notes or this Product Alert.
  • For database settings, refer to the Framework 8.5 Database Connectivity Reference Guide.
  • Single-Tenant Configuration Server is not released in 8.5.1. If a single-tenant configuration is needed in 8.5.1, Genesys recommends that you install Configuration Server and create new databases using the provided multi-tenant database initialization scripts, and then configure an environment with one Tenant (Environment).
  • Configuration Server 8.5 requires a valid license file to start. If you did not receive one when you purchased or upgraded your Genesys software, contact your Genesys representative.
  • The AIX operating system uses a default memory allocation model. If the allocated memory is not sufficient for your application, refer to the Genesys Hardware Sizing Guide for information about increasing the memory allocation.
  • Configuration Manager and Solution Control Interface do not work with Configuration Server in multi-language mode; you must use Genesys Administrator 8.1.303.03 or later, or Genesys Administrator Extension 8.5.000.44 and configure it accordingly.
  • Genesys Administrator and Solution Control Interface require DB Server to view log messages from the Log Database.
  • Configuration Server or Configuration Server Proxy in multi-language mode will allow a connection with a client application only if that client is also in multi-language mode. Likewise, you can log in to Configuration Server or Configuration Server Proxy in multi-language mode only from a GUI application that is also in multi-language mode. However, there is one exception to these rules. If the allow-mixed-encoding option is set to true, Configuration Server or Configuration Server Proxy will allow the connection and, if a log in attempt, try to authenticate the user, whether or not the client is in multi-language mode. However, be aware that in this case, if a client sends string data that is encoded differently than the encoding used by the server, Configuration Server or Configuration Server Proxy will terminate immediately.
  • To use Outbound Contact Manager (OCM) with Management Framework 8.5, you must have the latest release of OCM 7.6.
  • To use Genesys Agent Desktop with Management Framework 8.5, you must have the latest release of Genesys Agent Desktop 7.6.
  • When using redundant Configuration Servers, if the Configuration DB Server terminates while the backup Configuration Server is terminated, and is restarted after the backup Configuration Server is restarted, the primary Configuration Server remains in READ-ONLY mode. Do not attempt to:
    • Start both primary and backup Configuration Servers simultaneously.
    • Start the backup Configuration Server while the primary Configuration Server is in READ-ONLY mode because of its lost connection with the database.
    Recommendation: Wait until one of the Configuration Servers is fully initialized, or its connection with the database is restored and it is no longer in READ-ONLY mode.
  • When using Distributed Solution Control Servers, always ensure that each Solution Control Server, either by itself or as part of a high-availability pair, is running on the Host that it controls. Failure to do so can, in some cases, result in unpredictable behavior of the Solution Control Servers in the Distributed configuration. For example, different Solution Control Servers might start competing for control over applications on the host.
  • Solution Control Server (SCS) might stop responding if any log spool files (*.qsp) are deleted while SCS is running. To avoid this problem, do not delete *.qsp files while SCS is running.
  • On the Windows 2008 operating system, SNMP Master Agent does not start in console mode if a user (who is not the Administrator, but might be a member of the Administrators Access Group) starts it manually from the browser's Control Panel.
  • To enable or disable log filtering using the new application-level configuration option filtering, refer to the Genesys 8.5 Security Deployment Guide.
  • If using TLS security with LDAP external authentication, you must configure all LDAP servers listed in the configuration (including those used as backup servers, and servers in different domains) to use the same SSL certificate.
  • If you are using FLEXlm license manager, please read this Security Advisory. Note: You must have a Genesys Customer Care username and password to access this advisory.
  • Configuration Conversion Wizard (CCW) supports IBM DB2 v.9.7 and later on Linux/UNIX/Windows platforms, and IBM DB2 v.7.1 and later on the AIX platform.
  • When using CCW to check the data in your Configuration Database for correct business logic, you can:
    • Print the results of the business logic check by right-clicking on the results page and selecting Print from the shortcut menu.
    • Return to the top of the results page from any report section by right-clicking the results page and selecting Back from the shortcut menu.
  • You cannot use CCW to import or export a database if the Wizard detects the database as being an ORIGINAL UTF-8 or UTF-8. In this case, the Import and Export options are disabled in the Wizard.
  • CCW may not run properly in a non-English version of Windows. To remedy this, launch CCW in an English version of Windows.

Link to Framework 8.1.x Release Advisory

What's New in Security Pack for UNIX for 9.0

November 30, 2018

  • Security Pack now includes FIPS 140-2 encryption compliance on Linux only.
  • Support for the following operating systems:
    • Oracle Linux 7 with Unbreakable Enterprise Kernel (UEK) 4.x
    • SUSE Linux Enterprise 12

August 31, 2018

  • Security Pack now supports only TLS version 1.1 and 1.2. TLS version 1.1 is the minimum supported protocol.

July 10, 2018

  • You can now use full wildcards, such as *.example.com, in certificate names (CNs). Partial wildcards are not supported.

December 22, 2017

  • Support for the CentOS Linux 7 operating system.

August 22, 2017

  • Support for the Microsoft Hyper-V Server 2016 virtualization platform.
  • You can now set alternative IP addresses by specifying the -IP <host IP> parameter when running create_cert.sh.

What's New in Management Framework for 9.0

For full information about supported operating systems, databases, browsers, and virtualization platforms, refer to the Framework page of the Genesys Supported Operating Environment Reference Guide.

November 30, 2018

  • Framework servers now support:
    • Oracle Linux 7 with Unbreakable Enterprise Kernel (UEK) 4.x
    • SUSE Linux Enterprise 12
  • Enhanced Keep-Alive feature support on connections between LDAP and Configuration Server.
  • New configurable option to detect hang-up during the data loading process between the Configuration Server HA pair.

August 31, 2018

  • Configuration Server now requires LDAP server to operate at minimum TLS version 1.1 for a successful connection.
  • Genesys LDAP authentication supports TLS version 1.1 and 1.2.

August 10, 2018

  • Configuration Server can now utilize User Principal Name (UPN) usernames for Kerberos external authentication.
  • Configuration Server is now using extended retention policies for audit records that are stored in the database. Audit records of up to 1 year or 100 thousand entries can be stored by Configuration Server.

July 10, 2018

  • For Configuration Server and DB Server, there are no Visual Studio redistributable packages associated with Visual Studio 2005 for 64-bit executables.
  • For Message Server, Local Control Agent, and Solution Control Server, there are no Visual Studio redistributable packages associated with Visual Studio 2005 (or prior Visual 88Studio releases) for 64-bit executables. These components now use Microsoft Visual Studio 2013 for installation on Windows 64-bit platform.

June 8, 2018

  • Configuration Server and Message Server now support MS SQL 2016 (and later) Always On with MultiSubnet Listener for disaster recovery and business continuity scenarios involving the Configuration and Log Databases, respectively. DB Server 8.1.3, if configured, supports the same functionality for one or both databases.
  • Audit performance with larger databases is improved, and includes a new filter to extract records from a large set of data.

May 8, 2018

  • Configuration Server can now be configured to skip all or some validation of changes (empty or duplicate sections) in the Annex of a configuration object.
  • Users can now specify a time interval in which Local Control Agent (LCA) expects a response to its switchover request to an application. If the application does not respond within that time, LCA sets the application to Unknown mode.
  • Minimum required database privileges are now documented in the Management Framework Deployment Guide.

March 27, 2018

  • Support of optional transaction serialization.
  • Limit the number of Configuration Server proxies reloading configuration data from the master Configuration Server.
  • Support for:
    • Microsoft SQL client software on Linux and Windows with support for MSSQL Server 2017
    • Oracle 12.1 client software on Linux and Windows
    • PostgreSQL 10.1 client software on Linux and Windows

March 6, 2018

  • DB Server support for:
    • Microsoft SQL Server 2017 running on Linux
    • Microsoft SQL client software on Linux
    • Oracle 12.1 client software on Linux and Windows

January 26, 2018

  • Support for Oracle 12c Release 2 Multitenant Pluggable Database (PDB).
  • Support for the Red Hat KVM (Kernel Virtualization Machine) virtualization platform.

December 22, 2017

  • Support for the CentOS Linux 7 operating system.
  • New timeout in which Solution Control Server can expect a TCP success or failure response from the Configuration Server to which it is connecting.

September 26, 2017

  • Support for the Microsoft Hyper-V Server 2016 virtualization platform.

August 22, 2017

  • Support for the Microsoft Windows Server 2016 operating system:
  • New Configuration Database Maintenance scripts to help you upgrade your single-tenant Configuration Database to multi-tenant format.

Management Framework

Genesys Framework is the foundation for all Genesys-based interaction management systems. Management Framework provides you with the following administration functions: Configuration, Access Control, Solution Control, Alarm Processing, Troubleshooting, and Fault Management.

Genesys Management Framework is included in various packages of the Inbound, Outbound, Digital, and Self-services solutions for Customer Engagement, the Workforce Optimization solution of Employee Engagement, and the Integration, Platform, and Analytics solutions for Business Optimization. Contact your Genesys representative for more information.

What's New

Management Framework is part of 9.0, which can include component releases from both 9.0.x and 8.5.x code streams. Use the table below to check which component releases are part of 9.0.

All 9.0 products 9.0 Management Framework Release Notes
Product Component Latest Starting

Management Framework

Configuration Database Maintenance Scripts

8.5.100.21

8.5.100.18

Configuration Server

8.5.101.26

8.5.101.11

Local Control Agent

8.5.100.29

8.5.100.22

Message Server

8.5.100.23

8.5.100.14

Solution Control Server

8.5.100.36

8.5.100.25

Security Pack on UNIX

Genesys Security Pack on UNIX

8.5.100.18

8.5.100.13


Product Alerts

Documentation

Deployment Guide

Refer to this guide when configuring and installing Genesys Framework.

Database Connectivity Guide

Refer to this guide when configuring database connections.

Configuration Options Reference Manual

This manual describes configuration options for Genesys Framework components.

Management Layer User's Guide

Refer to this guide when using the Management Layer to monitor and control your Genesys environment.

External Authentication Reference Manual

Refer to this manual when integrating Genesys software with third-party authentication systems.

Management Framework Migration Guide

Refer to this guide when migrating Management Framework components to release 8.5 or later.

Combined Log Events Help

Refer to this help file for specifications of common and Genesys application-specific log events.

Helpful Links

More Release Information

What's New

Release Notes

Documentation

Deployment Guide

Refer to this guide when configuring and installing Genesys Framework.

Database Connectivity Guide

Refer to this guide when configuring database connections.

Configuration Options Reference Manual

This manual describes configuration options for Genesys Framework 8.5 components.

Management Layer User's Guide

Refer to this guide when using the Management Layer to monitor and control your Genesys environment.

External Authentication Reference Manual

Refer to this manual when integrating Genesys software with third-party authentication systems.

Management Framework Migration Guide

Refer to this guide when migrating Management Framework components to release 8.5 or later.

Combined Log Events Help

Refer to this help file for specifications of common and Genesys application-specific log events.

Config Layer Error Messages Help

This help file describes error messages generated by the Genesys Configuration Layer.

Configuration Manager Help (8.1)

Refer to this help file when using Configuration Manager.

SCI Help (8.0)

Refer to this help file when using Solution Control Interface.

Helpful Links

Videos

Videos are also available for these topics:

More Release Information

Release Notes

Documentation

Deployment Guide

Refer to this guide when configuring and installing Genesys Framework.

DB Server User's Guide

Refer to this guide when configuring DB Server as a client of Configuration Server.

Configuration Options Reference Manual

This manual describes configuration options for Genesys Framework 8.1 components.

External Authentication Reference Manual

Refer to this manual when integrating Genesys software with third-party authentication systems.

Management Layer User's Guide

Refer to this guide when using the Management Layer to monitor and control your Genesys environment.

Imported Config Data Formats Manual (8.0)

Refer to this manual when importing configuration data in other formats.

Configuration Manager Help

Refer to this help file when using Configuration Manager.

SCI Help (8.0)

Refer to this help file when using Solution Control Interface.

Combined Log Events Help

Refer to this help file for specifications of common and Genesys application-specific log events.

Architecture Help (8.0)

This help file describes the architecture of Genesys Management Framework.

Config Layer Error Messages Help (8.0)

This help file describes error messages generated by the Genesys Configuration Layer.

Initial Setup Help (8.0)

Refer to this help file when setting up a new installation of Genesys Management Framework.

Readme and Advisories

Security Pack on UNIX

[+] Show release information


Release Notes

Documentation

Deployment Guide

Refer to this guide when configuring and installing Genesys Framework.

Configuration Options Reference Manual

This manual describes configuration options for Genesys Framework components.

External Authentication Reference Manual

Refer to this manual when integrating Genesys software with third-party authentication systems.

Management Layer User's Guide

Refer to this guide when using the Management Layer to monitor and control your Genesys environment.

Configuration Manager Help

Refer to this help file when using Configuration Manager.

Solution Control Interface Help

Refer to this help file when using Solution Control Interface.

Combined Log Events Help

Refer to this help file for specifications of common and Genesys application-specific log events.

DB Server User's Guide

Refer to this guide when configuring DB Server as a client of Configuration Server.

Imported Configuration Data Formats Reference Manual

Refer to this manual when importing configuration data in other formats.

Architecture Help

This help file describes the architecture of Genesys Management Framework.

Configuration Layer Error Messages Help

This help file describes error messages generated by the Genesys Configuration Layer.

Initial Setup Help

Refer to this help file when setting up a new installation of Genesys Management Framework.

Readme and Advisories

Release Notes

Documentation

Deployment Guide

Refer to this guide when configuring and installing Genesys Framework.

Configuration Options Reference Manual

This manual describes configuration options for Genesys Framework components.

External Authentication Reference Manual

Refer to this manual when integrating Genesys software with third-party authentication systems.

Management Layer User's Guide

Refer to this guide when using the Management Layer to monitor and control your Genesys environment.

Configuration Manager Help

Refer to this help file when using Configuration Manager.

Solution Control Interface Help

Refer to this help file when using Solution Control Interface.

Combined Log Events Help

Refer to this help file for specifications of common and Genesys application-specific log events.

DB Server User's Guide

Refer to this guide when configuring DB Server as a client of Configuration Server.

Imported Configuration Data Formats Reference Manual

Refer to this manual when importing configuration data in other formats.

Architecture Help

This help file describes the architecture of Genesys Management Framework.

Configuration Layer Error Messages Help

This help file describes error messages generated by the Genesys Configuration Layer.

Initial Setup Help

Refer to this help file when setting up a new installation of Genesys Management Framework.

Deployment Procedure

Readme and Advisories

This page was last modified on April 26, 2018, at 19:21.