Genesys Conversation Manager eliminates technology barriers and shares information about your customers across systems. It is a flexible data repository that makes the right data readily accessible across every communication channel and department. It allows a previously siloed organization to act like a single participant in a customer conversation, regardless of the communication channel chosen by the customer.
Genesys Conversation Manager falls under the Customer Engagement Digital solution of the PureEngage offering.
This documentation set groups all the information for Conversation Manager.
An overview of Conversation Manager including Architecture, Journey Mapping, and Use Cases.
Use this guide to learn more about Genesys CM requirements such as Pre-requisites, Sizing, and Security.
Context Services documentation.
Genesys Rules System documentation.
Use this Developer's Guide to learn about the writing and the optimization of your applications on top of the Context Services.
Use this guide to learn about Conversation Manager APIs which are provided by GMS.