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Copyright

All Genesys software is © Copyright 2016-2017 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:

  • This product contains software developed by the Apache Software Foundation (http://www.apache.org).
  • Javax Transaction API 1.2 is distributed under terms of the Common Development and Distribution License 1.0.
  • This product includes JavaBeans Activation Framework 1.0.2 (CDDL1.0). Source code is available upon request.
  • This product uses Microsoft JDBC Driver 6 for SQL Server, distributed under the terms of the MIT License.
  • This product ships with Oracle JDBC driver version 12.1.0.2. You can apply "Oracle Critical Patch Update - July 2016" to resolve CVE-2016-3506. This patch is available through your official Oracle support channels.
  • This product ships with Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 8.
  • "Programs delivered subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement. Otherwise, programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065."

  • This product includes XML Pull Parser 3 (for Java) – 1.1.1.3_8 software developed by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/).
  • Indiana University Extreme! Lab Software License Version 1.1.1 Copyright (c) 2002 Extreme! Lab, Indiana University. All rights reserved.

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment:

    "This product includes software developed by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/)."

    Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear.

    4. The names "Indiana University" and "Indiana University Extreme! Lab" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact http://www.extreme.indiana.edu/.

    5. Products derived from this software may not use "Indiana University" name nor may "Indiana University" appear in their name, without prior written permission of the Indiana University.

    THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS, COPYRIGHT HOLDERS OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org).
  • This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
  • This product includes software written by Tim Hudson (tjh@cryptsoft.com)” Contains strong cryptography. Do not violate export controls on cryptography.
  • http://en.wikipedia.org/wiki/Export_of_cryptography

  • This product includes Snappy Java 1.0.5.
  • This product includes software developed by Google Snappy: http://code.google.com/p/snappy/ (New BSD License) This product includes software developed by Apache PureJavaCrc32C from apache-hadoop-common http://hadoop.apache.org/ (Apache 2.0 license) This library contains statically linked libstdc++. This inclusion is allowed by "GCC RUntime Library Exception" http://gcc.gnu.org/onlinedocs/libstdc++/manual/license.html == Contributors == * Tatu Saloranta * Providing benchmark suite * Alec Wysoker * Performance and memory usage improvement

  • This product includes SLF4j 1.7.5. SLF4J source code and binaries are distributed under terms of the MIT license:
  • Copyright (c) 2004-2017 QOS.ch

    All rights reserved.

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  • This product includes Scriptaculous 1.8.0 distributed under terms of the following license:
  • Copyright © 2005-2008 Thomas Fuchs (http://script.aculo.us, http://mir.aculo.us) Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  • This product includes Prototype 1.6.0.3, distributed under terms of the following license:
  • Prototype is Copyright © 2005-2007 Sam Stephenson (http://sstephenson.us/). It is freely distributable under the terms of an MIT-style license.

    Copyright (c) 2005-2010 Sam Stephenson

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

    The Prototype documentation is Copyright © 2007 The Prototype Core Team (http://prototypejs.org/core). It is released under the Creative Commons Attribution-ShareAlike 3.0 license (http://creativecommons.org/licenses/by-sa/3.0/).

  • This product contains jBCrypt 0.4 distributed under terms of the following license:
  • Copyright (c) 2006 Damien Miller <djm@mindrot.org>

    Permission to use, copy, modify, and distribute this software for any

    purpose with or without fee is hereby granted, provided that the above

    copyright notice and this permission notice appear in all copies.

    THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES

    WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF

    MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR

    ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES

    WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN

    ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF

    OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

  • This product contains YUI Compressor - 2.4.2 distributed under terms of the following license:
  • YUI Compressor Copyright License Agreement (BSD License)

    Copyright (c) 2009, Yahoo! Inc. All rights reserved.

    Redistribution and use of this software in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    Neither the name of Yahoo! Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission of Yahoo! Inc.

    THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

    This software also requires access to software from the following sources:

    • The Jarg Library v 1.0 ( http://jargs.sourceforge.net/ ) is available under a BSD License – Copyright (c) 2001-2003 Steve Purcell, Copyright (c) 2002 Vidar Holen, Copyright (c) 2002 Michal Ceresna and Copyright (c) 2005 Ewan Mellor.
    • The Rhino Library ( http://www.mozilla.org/rhino/ ) is dually available under an MPL 1.1/GPL 2.0 license, with portions subject to a BSD license.

    Additionally, this software contains modified versions of the following component files from the Rhino Library:

    [org/mozilla/javascript/Decompiler.java] [org/mozilla/javascript/Parser.java] [org/mozilla/javascript/Token.java] [org/mozilla/javascript/TokenStream.java]

    The modified versions of these files are distributed under the MPL v 1.1 (http://www.mozilla.org/MPL/MPL-1.1.html)

  • This product contains Metrics Core 3.0.1 distributed under terms of the Apache 2.0 license.
  • Metrics

    Copyright 2010-2013 Coda Hale and Yammer, Inc.

    This product includes software developed by Coda Hale and Yammer, Inc.

    This product includes code derived from the JSR-166 project (ThreadLocalRandom, Striped64, LongAdder), which was released with the following comments:

    Written by Doug Lea with assistance from members of JCP JSR-166 Expert Group and released to the public domain, as explained at http://creativecommons.org/publicdomain/zero/1.0/

  • This product contains LZ4 1.2.0 distributed under terms of the Apache 2.0 license.
  • This product contains Log4j 1.2.13 distributed under terms of the Apache 2.0 license.
  • This product contains ezmorph 1.0.6 distributed under terms of the Apache 2.0 license.
  • This product contains Jayway JsonPath 0.9.0 distributed under terms of the Apache 2.0 license.
  • This product contains JSON-lib - 2.3-jdk1.5 distributed under terms of the Apache 2.0 license.
  • This product contains ImgScalr 4.2 distributed under terms of the Apache 2.0 license.
  • This product contains Cassandra DataStax Driver 2.0.0 distributed under terms of the Apache 2.0 license.
  • This product contains Joda-Time 2.2 distributed under terms of the Apache 2.0 license.
  • ================================================

    NOTICE file corresponding to section 4d of the Apache License Version 2.0

    ================================================

    This product includes software developed by Joda.org (http://www.joda.org/).

  • This product contains Guava 15.0.0, distributed under terms of the Apache 2.0 license.
  • This product contains Castor 1.3, distributed under terms of the Apache 2.0 license.
  • This product contains SNMP4J - 2.2.0, distributed under terms of the Apache 2.0 license.
  • This product contains Stax - 1.2.0, distributed under terms of the Apache 2.0 license.
  • This product contains XML Serializer - 2.7.1, distributed under terms of the Apache 2.0 license.
  • This product contains Xalan - 2.7.2, distributed under terms of the Apache 2.0 license (http://www.apache.org/licenses/LICENSE-2.0).
  • This product uses FusionCharts Free, distributed under the terms of the MIT License.
  • This product contains ASM 2.2.3 distributed under terms of the BSD license:
  • [The "BSD license"]

    Copyright (c) 2015 Terence Parr, Sam Harwell

    All rights reserved.

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

    THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product contains CodeMirror 5.11.0 distributed under terms of the following license:
  • Copyright (C) 2017 by Marijn Haverbeke <marijnh@gmail.com> and others

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  • This product contains ANTLR 2.7.7 distributed under terms of the BSD license:
  • [The "BSD license"]

    Copyright (c) 2015 Terence Parr, Sam Harwell

    All rights reserved.

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

    THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product contains GraphViz 2.24 distributed under terms of the Eclipse Public License v1.0 (https://www.eclipse.org/legal/epl-v10.html).
  • This product contains Stax API - 1.0.1 distributed under the terms of the following license:
  • stax Stack API for XML.

    Copyright (c) 2001-2005 held jointly by the individual authors.

    This library is free software; you can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License, or (at your option) any later version.

    This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; with out even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details.

    You should have received a copy of the GNU Lesser General Public License along with this library; if not, write to the Free Software Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA.

    http://www.gnu.org/copyleft/lesser.html

    http://www.opensource.org/licenses/lgpl-license.php

  • This product includes Frequency Decoder Date Picker Control, developed from the angular.js project (https://angularjs.org/).
  • This product contains Javamail, distributed under the following license:
  • Sun Microsystems, Inc.

    Binary Code License Agreement

    READ THE TERMS OF THIS AGREEMENT AND ANY PROVIDED SUPPLEMENTAL LICENSE TERMS (COLLECTIVELY "AGREEMENT") CAREFULLY BEFORE OPENING THE SOFTWARE MEDIA PACKAGE. BY OPENING THE SOFTWARE MEDIA PACKAGE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ACCESSING THE SOFTWARE ELECTRONICALLY, INDICATE YOUR ACCEPTANCE OF THESE TERMS BY SELECTING THE "ACCEPT" BUTTON AT THE END OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL THESE TERMS, PROMPTLY RETURN THE UNUSED SOFTWARE TO YOUR PLACE OF PURCHASE FOR A REFUND OR, IF THE SOFTWARE IS ACCESSED ELECTRONICALLY, SELECT THE "DECLINE" BUTTON AT THE END OF THIS AGREEMENT.

    1. LICENSE TO USE. Sun grants you a non-exclusive and non-transferable license for the internal use only of the accompanying software and documentation and any error corrections provided by Sun (collectively "Software"), by the number of users and the class of computer hardware for which the corresponding fee has been paid.

    2. RESTRICTIONS. Software is confidential and copyrighted. Title to Software and all associated intellectual property rights is retained by Sun and/or its licensors. Except as specifically authorized in any Supplemental License Terms, you may not make copies of Software, other than a single copy of Software for archival purposes. Unless enforcement is prohibited by applicable law, you may not modify, decompile, or reverse engineer Software. You acknowledge that Software is not designed, licensed or intended for use in the design, construction, operation or maintenance of any nuclear facility. Sun disclaims any express or implied warranty of fitness for such uses. No right, title or interest in or to any trademark, service mark, logo or trade name of Sun or its licensors is granted under this Agreement.

    3. LIMITED WARRANTY. Sun warrants to you that for a period of ninety (90) days from the date of purchase, as evidenced by a copy of the receipt, the media on which Software is furnished (if any) will be free of defects in materials and workmanship under normal use. Except for the foregoing, Software is provided "AS IS". Your exclusive remedy and Sun's entire liability under this limited warranty will be at Sun's option to replace Software media or refund the fee paid for Software.

    4. DISCLAIMER OF WARRANTY. UNLESS SPECIFIED IN THIS AGREEMENT, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT THESE DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

    5. LIMITATION OF LIABILITY. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE SOFTWARE, EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event will Sun's liability to you, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you for Software under this Agreement. The foregoing limitations will apply even if the above stated warranty fails of its essential purpose.

    6. Termination. This Agreement is effective until terminated. You may terminate this Agreement at any time by destroying all copies of Software. This Agreement will terminate immediately without notice from Sun if you fail to comply with any provision of this Agreement. Upon Termination, you must destroy all copies of Software.

    7. Export Regulations. All Software and technical data delivered under this Agreement are subject to US export control laws and may be subject to export or import regulations in other countries. You agree to comply strictly with all such laws and regulations and acknowledge that you have the responsibility to obtain such licenses to export, re-export, or import as may be required after delivery to you.

    8. U.S. Government Restricted Rights. If Software is being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), then the Government's rights in Software and accompanying documentation will be only as set forth in this Agreement; this is in accordance with 48 CFR 227.7201 through 227.7202-4 (for Department of Defense (DOD) acquisitions) and with 48 CFR 2.101 and 12.212 (for non-DOD acquisitions).

    9. Governing Law. Any action related to this Agreement will be governed by California law and controlling U.S. federal law. No choice of law rules of any jurisdiction will apply.

    10. Severability. If any provision of this Agreement is held to be unenforceable, this Agreement will remain in effect with the provision omitted, unless omission would frustrate the intent of the parties, in which case this Agreement will immediately terminate.

    11. Integration. This Agreement is the entire agreement between you and Sun relating to its subject matter. It supersedes all prior or contemporaneous oral or written communications, proposals, representations and warranties and prevails over any conflicting or additional terms of any quote, order, acknowledgment, or other communication between the parties relating to its subject matter during the term of this Agreement. No modification of this Agreement will be binding, unless in writing and signed by an authorized representative of each party.

    JAVA OPTIONAL PACKAGE

    JAVABEANS(TM) ACTIVATION FRAMEWORK, VERSION 1.0.2

    SUPPLEMENTAL LICENSE TERMS

    These supplemental license terms ("Supplemental Terms") add to or modify the terms of the Binary Code License Agreement (collectively, the "Agreement"). Capitalized terms not defined in these Supplemental Terms shall have the same meanings ascribed to them in the Agreement. These Supplemental Terms shall supersede any inconsistent or conflicting terms in the Agreement, or in any license contained within the Software.

    1. Software Internal Use and Development License Grant. Subject to the terms and conditions of this Agreement, including, but not limited to Section 3 (Java(TM) Technology Restrictions) of these Supplemental Terms, Sun grants you a non-exclusive, non-transferable, limited license to reproduce internally and use internally the binary form of the Software, complete and unmodified, for the sole purpose of designing, developing and testing your Java applets and applications ("Programs").

    2. License to Distribute Software. In addition to the license granted in Section 1 (Software Internal Use and Development License Grant) of these Supplemental Terms, subject to the terms and conditions of this Agreement, including but not limited to, Section 3 (Java Technology Restrictions) of these Supplemental Terms, Sun grants you a non-exclusive, non-transferable, limited license to reproduce and distribute the Software in binary code form only, provided that you (i) distribute the Software complete and unmodified and only bundled as part of your Programs, (ii) do not distribute additional software intended to replace any component(s) of the Software, (iii) do not remove or alter any proprietary legends or notices contained in the Software, (iv) only distribute the Software subject to a license agreement that protects Sun's interests consistent with the terms contained in this Agreement, and (v) agree to defend and indemnify Sun and its licensors from and against any damages, costs, liabilities, settlement amounts and/or expenses (including attorneys' fees) incurred in connection with any claim, lawsuit or action by any third party that arises or results from the use or distribution of any and all Programs and/or Software.

    3. Java Technology Restrictions. You may not modify the Java Platform Interface ("JPI", identified as classes contained within the "java" package or any subpackages of the "java" package), by creating additional classes within the JPI or otherwise causing the addition to or modification of the classes in the JPI. In the event that you create an additional class and associated API(s) which (i) extends the functionality of the Java platform, and (ii) is exposed to third party software developers for the purpose of developing additional software which invokes such additional API, you must promptly publish broadly an accurate specification for such API for free use by all developers. You may not create, or authorize your licensees to create additional classes, interfaces, or subpackages that are in any way identified as "java", "javax", "sun" or similar convention as specified by Sun in any naming convention designation.

    4. No Support. Sun is under no obligation to support the Software or to provide you with updates or error corrections. You acknowledge that the Software may have defects or deficiencies which cannot or will not be corrected by Sun.

    5. Trademarks and Logos. You acknowledge and agree as between you and Sun that Sun owns the SUN, SOLARIS, JAVA, JINI, FORTE, and iPLANET trademarks and all SUN, SOLARIS, JAVA, JINI, FORTE, and iPLANET-related trademarks, service marks, logos and other brand designations ("Sun Marks"), and you agree to comply with the Sun Trademark and Logo Usage Requirements currently located at http://www.sun.com/policies/trademarks. Any use you make of the Sun Marks inures to Sun's benefit.

    6. Source Code. Software may contain source code that is provided solely for reference purposes pursuant to the terms of this Agreement. Source code may not be redistributed unless expressly provided for in this Agreement.

    7. Termination for Infringement. Either party may terminate this Agreement immediately should any Software become, or in either party's opinion be likely to become, the subject of a claim of infringement of any intellectual property right.

    For inquiries please contact: Sun Microsystems, Inc. 901 San Antonio Road, Palo Alto, California 94303 (LFI#115020/Form ID#011801)

  • This product contains Bouncy Castle, distributed under the following license:
  • Copyright (c) 2000 - 2016 The Legion of the Bouncy Castle Inc. (https://www.bouncycastle.org)

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

New in Release 3.5.1

  • This release adds several security enhancements.
  • GAAP now uses the following end-call handling if data is attached after a hang-up event:
    • The license is released.
    • The attached data is added to the cti_fields database cell in the database.
    • A WARN statement is added to the logs.
Note: As the call has disconnected in this scenario, user-interaction blocks are not used or supported. The Menu or Question block in which the caller hung up has a result of hangup, but subsequent blocks have a result in line with their end state (for example, success, error, and so on).
  • If a database error occurs, GAAP now checks the SQL state against a comma-separated list specified in the following default server settings:
    • Backlog.BackLoggableErrorsList.ExactMatch
    • Backlog.BackLoggableErrorsList.StartsWith
Errors that are not specified in this list are logged for easier debugging, if available.
  • WebIVR now uses smoother theme transitions. Additionally, themes change only when necessary, resulting in reduced network bandwidth.
  • Journeys tables in the database now use the data type nvarchar for faster and more efficient processing.
  • You can now set the following preferences per block or as a global default:
    • Always confidential variables - If enabled, GAAP adds the list of variables returned from web services to its list of confidential variables. This ensures confidential variables returned from web services are not logged.
    • Confidential variables to send - If enabled, GAAP can send confidential variables to web services for processing.
  • You can now use the following server settings to control masking of confidential variable values in Call Monitor and Database recognition results:
    • Reporting.Masking.ReplacementChar - Specify the character to use for masking. Default is X.
    • Reporting.Masking.StringLengthBeforeApplyingUnmasking - Specify the minimum string length before using unmasked characters. Default is 13.
    • Reporting.Masking.MaxUnmaskedChars - Specify the maximum number of characters to unmask, up to string length. Default is 4.
Note: You cannot mask values that are attached to calls and hence viewable by agents. Therefore, you must ensure this attached data does not include sensitive values, such as PIN numbers, as these values still appear unmasked in the cti_fields database cell.
  • GAAP applications now use only HTTPS webpages. In addition, the Control Center uses an "always redirect" level of HTTPS enforcement.
  • You can use the server setting FilteredPrompts.Display.MaxNumRows to specify the number of rows to display when searching prompts. This setting ensures your web browser is not overloaded if your search returns a high number of results.
  • GAAP now ignores WIRE logging configuration in the log4j.properties file and sets as WARN, unless the HttpClient.Logging.PermitWireLogging default server setting is enabled.
  • You can now use the HSTS protocol for all HTTPS requests in the domain. You can enable this feature using the following GUI server settings:
    • Security.HSTS.Enabled = true
    • Security.HSTS.MaxAgeSeconds = 600
    • Security.HSTS.IncludeSubDomains = true
    • Security.HSTS.PreloadInBrowser = false
Note: You must also add the GAAP self-signed certificate to the server's Trusted Authorities folder.
  • When the hive-off process starts, each GUI server now queries the configuration database to identify the primary GUI. This prevents the possibility of stale caches causing multiple GUI hive-offs.
  • WebIVR now uses a context-sensitive keypad on mobile devices. For example, if the customer is asked to input numbers, WebIVR displays the numeric keypad.
  • The Reports view now checks whether a nightly database job is in progress before it allows you to generate reports. This prevents unnecessary database load while maintenance is occurring.

Copyright

All Genesys software is © Copyright 2016-2017 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:

  • This product contains software developed by the Apache Software Foundation (http://www.apache.org).
  • Javax Transaction API 1.2 is distributed under terms of the Common Development and Distribution License 1.0.
  • This product contains Saxon HE v9.7.0-18, developed by Saxonica, licensed under MPLv2.
  • This product includes software developed by the Jaxen Project (http://www.jaxen.org/).
  • This product includes JavaBeans Activation Framework 1.1 (CDDL1.0). Source code is available upon request.
  • This product uses Microsoft JDBC Driver 6 for SQL Server, distributed under the terms of the MIT License.
  • This product ships with Oracle JDBC driver version 12.1.0.2. You can apply "Oracle Critical Patch Update - July 2016" to resolve CVE-2016-3506. This patch is available through your official Oracle support channels.
  • This product ships with Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 8.
  • "Programs delivered subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement. Otherwise, programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065."

  • This product includes software developed by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/).
  • This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org).
  • This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
  • This product includes software written by Tim Hudson (tjh@cryptsoft.com)” Contains strong cryptography. Do not violate export controls on cryptography.
  • http://en.wikipedia.org/wiki/Export_of_cryptography

  • This product includes Snappy Java 1.0.5.
  • This product includes software developed by Google Snappy: http://code.google.com/p/snappy/ (New BSD License) This product includes software developed by Apache PureJavaCrc32C from apache-hadoop-common http://hadoop.apache.org/ (Apache 2.0 license) This library contains statically linked libstdc++. This inclusion is allowed by "GCC RUntime Library Exception" http://gcc.gnu.org/onlinedocs/libstdc++/manual/license.html == Contributors == * Tatu Saloranta * Providing benchmark suite * Alec Wysoker * Performance and memory usage improvement

  • This product includes SLF4j 1.7.255. SLF4J source code and binaries are distributed under terms of the MIT License.
  • This product includes Scriptaculous 1.8.0 distributed under terms of the following license:
  • Copyright © 2005-2008 Thomas Fuchs (http://script.aculo.us, http://mir.aculo.us) Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  • This product includes Prototype 1.6.0.3, distributed under terms of the following license: Prototype is Copyright © 2005-2010 Sam Stephenson (http://sstephenson.us/). It is freely distributable under the terms of an MIT-style license.
  • The Prototype documentation is Copyright © 2007 The Prototype Core Team (http://prototypejs.org/core). It is released under the Creative Commons Attribution-ShareAlike 3.0 license (http://creativecommons.org/licenses/by-sa/3.0/).

  • This product contains jBCrypt 0.4 distributed under terms of the following license:
  • Copyright (c) 2006 Damien Miller <djm@mindrot.org>

    Permission to use, copy, modify, and distribute this software for any

    purpose with or without fee is hereby granted, provided that the above

    copyright notice and this permission notice appear in all copies.

    THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES

    WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF

    MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR

    ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES

    WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN

    ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF

    OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

  • This product contains YUI Compressor - 2.4.2 distributed under terms of the following license:
  • YUI Compressor Copyright License Agreement (BSD License)

    Copyright (c) 2009, Yahoo! Inc. All rights reserved.

    Redistribution and use of this software in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    Neither the name of Yahoo! Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission of Yahoo! Inc.

    THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

    This software also requires access to software from the following sources:

    • The Jarg Library v 1.0 ( http://jargs.sourceforge.net/ ) is available under a BSD License – Copyright (c) 2001-2003 Steve Purcell, Copyright (c) 2002 Vidar Holen, Copyright (c) 2002 Michal Ceresna and Copyright (c) 2005 Ewan Mellor.
    • The Rhino Library ( http://www.mozilla.org/rhino/ ) is dually available under an MPL 1.1/GPL 2.0 license, with portions subject to a BSD license.

    Additionally, this software contains modified versions of the following component files from the Rhino Library:

    [org/mozilla/javascript/Decompiler.java] [org/mozilla/javascript/Parser.java] [org/mozilla/javascript/Token.java] [org/mozilla/javascript/TokenStream.java]

    The modified versions of these files are distributed under the MPL v 1.1 (http://www.mozilla.org/MPL/MPL-1.1.html)

  • This product contains Metrics Core 3.1.2 distributed under terms of the Apache 2.0 license.
  • Copyright 2010-2013 Coda Hale and Yammer, Inc.

  • This product contains LZ4 1.2.0 distributed under terms of the Apache 2.0 license.
  • This product contains Log4j 1.2.13 distributed under terms of the Apache 2.0 license.
  • This product contains ezmorph 1.0.6 distributed under terms of the Apache 2.0 license.
  • This product contains Jayway JsonPath 0.9.0 distributed under terms of the Apache 2.0 license.
  • This product contains JSON-lib - 2.3-jdk1.5 distributed under terms of the Apache 2.0 license.
  • This product contains ImgScalr 4.2 distributed under terms of the Apache 2.0 license.
  • This product contains Cassandra DataStax Driver 3.1.0 distributed under terms of the Apache 2.0 license.
  • This product contains Joda-Time 2.2 distributed under terms of the Apache 2.0 license.
  • This product contains Guava 19.0.0, distributed under terms of the Apache 2.0 license.
  • This product contains SNMP4J - 2.5.0, distributed under terms of the Apache 2.0 license.
  • This product contains Stax - 1.2.0, distributed under terms of the Apache 2.0 license.
  • This product contains XML Serializer - 2.7.1, distributed under terms of the Apache 2.0 license.
  • This product contains Xalan - 2.7.2, distributed under terms of the Apache 2.0 license (http://www.apache.org/licenses/LICENSE-2.0).
  • This product uses FusionCharts Free, distributed under the terms of the MIT License.
  • This product contains ASM 2.2.3 distributed under terms of the BSD license:
  • [The "BSD license"]

    Copyright (c) 2015 Terence Parr, Sam Harwell

    All rights reserved.

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

    THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product contains CodeMirror 5.11.0 distributed under terms of the following license:
  • Copyright (C) 2017 by Marijn Haverbeke <marijnh@gmail.com> and others

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  • This product contains ANTLR 2.7.7 distributed under terms of the BSD license:
  • [The "BSD license"]

    Copyright (c) 2015 Terence Parr, Sam Harwell

    All rights reserved.

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

    THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product contains GraphViz 2.24 distributed under terms of the Eclipse Public License v1.0 (https://www.eclipse.org/legal/epl-v10.html).
  • This product contains Stax API - 1.0.1 distributed under the terms of the following license:
  • stax Stack API for XML.

    Copyright (c) 2001-2005 held jointly by the individual authors.

    This library is free software; you can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License, or (at your option) any later version.

    This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; with out even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details.

    You should have received a copy of the GNU Lesser General Public License along with this library; if not, write to the Free Software Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA.

    http://www.gnu.org/copyleft/lesser.html

    http://www.opensource.org/licenses/lgpl-license.php

  • This product includes Frequency Decoder Date Picker Control, developed from the angular.js project (https://angularjs.org/).
  • This product contains Javamail, distributed under the following license:
  • Sun Microsystems, Inc.

    Binary Code License Agreement

    READ THE TERMS OF THIS AGREEMENT AND ANY PROVIDED SUPPLEMENTAL LICENSE TERMS (COLLECTIVELY "AGREEMENT") CAREFULLY BEFORE OPENING THE SOFTWARE MEDIA PACKAGE. BY OPENING THE SOFTWARE MEDIA PACKAGE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ACCESSING THE SOFTWARE ELECTRONICALLY, INDICATE YOUR ACCEPTANCE OF THESE TERMS BY SELECTING THE "ACCEPT" BUTTON AT THE END OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL THESE TERMS, PROMPTLY RETURN THE UNUSED SOFTWARE TO YOUR PLACE OF PURCHASE FOR A REFUND OR, IF THE SOFTWARE IS ACCESSED ELECTRONICALLY, SELECT THE "DECLINE" BUTTON AT THE END OF THIS AGREEMENT.

    1. LICENSE TO USE. Sun grants you a non-exclusive and non-transferable license for the internal use only of the accompanying software and documentation and any error corrections provided by Sun (collectively "Software"), by the number of users and the class of computer hardware for which the corresponding fee has been paid.

    2. RESTRICTIONS. Software is confidential and copyrighted. Title to Software and all associated intellectual property rights is retained by Sun and/or its licensors. Except as specifically authorized in any Supplemental License Terms, you may not make copies of Software, other than a single copy of Software for archival purposes. Unless enforcement is prohibited by applicable law, you may not modify, decompile, or reverse engineer Software. You acknowledge that Software is not designed, licensed or intended for use in the design, construction, operation or maintenance of any nuclear facility. Sun disclaims any express or implied warranty of fitness for such uses. No right, title or interest in or to any trademark, service mark, logo or trade name of Sun or its licensors is granted under this Agreement.

    3. LIMITED WARRANTY. Sun warrants to you that for a period of ninety (90) days from the date of purchase, as evidenced by a copy of the receipt, the media on which Software is furnished (if any) will be free of defects in materials and workmanship under normal use. Except for the foregoing, Software is provided "AS IS". Your exclusive remedy and Sun's entire liability under this limited warranty will be at Sun's option to replace Software media or refund the fee paid for Software.

    4. DISCLAIMER OF WARRANTY. UNLESS SPECIFIED IN THIS AGREEMENT, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT THESE DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

    5. LIMITATION OF LIABILITY. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE SOFTWARE, EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event will Sun's liability to you, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you for Software under this Agreement. The foregoing limitations will apply even if the above stated warranty fails of its essential purpose.

    6. Termination. This Agreement is effective until terminated. You may terminate this Agreement at any time by destroying all copies of Software. This Agreement will terminate immediately without notice from Sun if you fail to comply with any provision of this Agreement. Upon Termination, you must destroy all copies of Software.

    7. Export Regulations. All Software and technical data delivered under this Agreement are subject to US export control laws and may be subject to export or import regulations in other countries. You agree to comply strictly with all such laws and regulations and acknowledge that you have the responsibility to obtain such licenses to export, re-export, or import as may be required after delivery to you.

    8. U.S. Government Restricted Rights. If Software is being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), then the Government's rights in Software and accompanying documentation will be only as set forth in this Agreement; this is in accordance with 48 CFR 227.7201 through 227.7202-4 (for Department of Defense (DOD) acquisitions) and with 48 CFR 2.101 and 12.212 (for non-DOD acquisitions).

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    11. Integration. This Agreement is the entire agreement between you and Sun relating to its subject matter. It supersedes all prior or contemporaneous oral or written communications, proposals, representations and warranties and prevails over any conflicting or additional terms of any quote, order, acknowledgment, or other communication between the parties relating to its subject matter during the term of this Agreement. No modification of this Agreement will be binding, unless in writing and signed by an authorized representative of each party.

    JAVA OPTIONAL PACKAGE

    JAVABEANS(TM) ACTIVATION FRAMEWORK, VERSION 1.0.2

    SUPPLEMENTAL LICENSE TERMS

    These supplemental license terms ("Supplemental Terms") add to or modify the terms of the Binary Code License Agreement (collectively, the "Agreement"). Capitalized terms not defined in these Supplemental Terms shall have the same meanings ascribed to them in the Agreement. These Supplemental Terms shall supersede any inconsistent or conflicting terms in the Agreement, or in any license contained within the Software.

    1. Software Internal Use and Development License Grant. Subject to the terms and conditions of this Agreement, including, but not limited to Section 3 (Java(TM) Technology Restrictions) of these Supplemental Terms, Sun grants you a non-exclusive, non-transferable, limited license to reproduce internally and use internally the binary form of the Software, complete and unmodified, for the sole purpose of designing, developing and testing your Java applets and applications ("Programs").

    2. License to Distribute Software. In addition to the license granted in Section 1 (Software Internal Use and Development License Grant) of these Supplemental Terms, subject to the terms and conditions of this Agreement, including but not limited to, Section 3 (Java Technology Restrictions) of these Supplemental Terms, Sun grants you a non-exclusive, non-transferable, limited license to reproduce and distribute the Software in binary code form only, provided that you (i) distribute the Software complete and unmodified and only bundled as part of your Programs, (ii) do not distribute additional software intended to replace any component(s) of the Software, (iii) do not remove or alter any proprietary legends or notices contained in the Software, (iv) only distribute the Software subject to a license agreement that protects Sun's interests consistent with the terms contained in this Agreement, and (v) agree to defend and indemnify Sun and its licensors from and against any damages, costs, liabilities, settlement amounts and/or expenses (including attorneys' fees) incurred in connection with any claim, lawsuit or action by any third party that arises or results from the use or distribution of any and all Programs and/or Software.

    3. Java Technology Restrictions. You may not modify the Java Platform Interface ("JPI", identified as classes contained within the "java" package or any subpackages of the "java" package), by creating additional classes within the JPI or otherwise causing the addition to or modification of the classes in the JPI. In the event that you create an additional class and associated API(s) which (i) extends the functionality of the Java platform, and (ii) is exposed to third party software developers for the purpose of developing additional software which invokes such additional API, you must promptly publish broadly an accurate specification for such API for free use by all developers. You may not create, or authorize your licensees to create additional classes, interfaces, or subpackages that are in any way identified as "java", "javax", "sun" or similar convention as specified by Sun in any naming convention designation.

    4. No Support. Sun is under no obligation to support the Software or to provide you with updates or error corrections. You acknowledge that the Software may have defects or deficiencies which cannot or will not be corrected by Sun.

    5. Trademarks and Logos. You acknowledge and agree as between you and Sun that Sun owns the SUN, SOLARIS, JAVA, JINI, FORTE, and iPLANET trademarks and all SUN, SOLARIS, JAVA, JINI, FORTE, and iPLANET-related trademarks, service marks, logos and other brand designations ("Sun Marks"), and you agree to comply with the Sun Trademark and Logo Usage Requirements currently located at http://www.sun.com/policies/trademarks. Any use you make of the Sun Marks inures to Sun's benefit.

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    7. Termination for Infringement. Either party may terminate this Agreement immediately should any Software become, or in either party's opinion be likely to become, the subject of a claim of infringement of any intellectual property right.

    For inquiries please contact: Sun Microsystems, Inc. 901 San Antonio Road, Palo Alto, California 94303 (LFI#115020/Form ID#011801)

  • This product contains Bouncy Castle, distributed under the following license:
  • Copyright (c) 2000 - 2017 The Legion of the Bouncy Castle Inc. (https://www.bouncycastle.org)

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  • This product contains Dom4j - 1.4, distributed under the following license:
  • Copyright 2001-2016 (C) MetaStuff, Ltd. and DOM4J contributors. All Rights Reserved.

    Redistribution and use of this software and associated documentation ("Software"), with or without modification, are permitted provided that the following conditions are met:

    1. Redistributions of source code must retain copyright statements and notices. Redistributions must also contain a copy of this document.

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    3. The name "DOM4J" must not be used to endorse or promote products derived from this Software without prior written permission of MetaStuff, Ltd. For written permission, please contact dom4j-info@metastuff.com.

    4. Products derived from this Software may not be called "DOM4J" nor may "DOM4J" appear in their names without prior written permission of MetaStuff, Ltd. DOM4J is a registered trademark of MetaStuff, Ltd.

    5. Due credit should be given to the DOM4J Project - https://dom4j.github.io/

    THIS SOFTWARE IS PROVIDED BY METASTUFF, LTD. AND CONTRIBUTORS ``AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL METASTUFF, LTD. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product contains Hamcrest 1.3, distributed under the terms of the following license:
  • BSD License

    Copyright (c) 2000-2015 www.hamcrest.org All rights reserved.

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    Neither the name of Hamcrest nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

    THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product contains JavaEWAH 0.56, distributed under terms of the Apache 2.0 license.
  • W3C® SOFTWARE NOTICE AND LICENSE
  • Copyright © 1994-2002 World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. http://www.w3.org/Consortium/Legal/

    This W3C work (including software, documents, or other related items) is being provided by the copyright holders under the following license. By obtaining, using and/or copying this work, you (the licensee) agree that you have read, understood, and will comply with the following terms and conditions:

    Permission to use, copy, modify, and distribute this software and its documentation, with or without modification, for any purpose and without fee or royalty is hereby granted, provided that you include the following on ALL copies of the software and documentation or portions thereof, including modifications, that you make:

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    2. Any pre-existing intellectual property disclaimers, notices, or terms and conditions. If none exist, a short notice of the following form (hypertext is preferred, text is permitted) should be used within the body of any redistributed or derivative code: "Copyright © [$date-of-software] World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. http://www.w3.org/Consortium/Legal/"

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  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

New in Release 3.6.0

  • WebIVR applications can now use MicroApps powered by the Genesys Widgets framework. An agent using Genesys Workspace to chat with a customer can insert a specific URL into the conversation that the customer clicks to open the MicroApp. These MicroApps can solve various business objectives, such as securely collecting a customer's credit-card number without requiring the customer to give this number directly to the agent.
  • Reporting features the following database performance improvements:
    • The save method now inserts all call steps in bulk instead of one at a time.
    • The backlog save and store functions now run in a separate thread.
    Additionally, you can configure the following server settings related to this feature:
    • EndOfCall.Processor.ThreadCount - Specifies the maximum number of concurrent threads (inserts) allowed at one time.
    • EndOfCall.Processor.ShutdownWaitInMilliseconds - Specifies the time, in milliseconds, for the thread executor to wait before terminating all inserts that are currently being executed.
    • EndOfCall.Processor.ThreadPoolQueue - Specifies the maximum number of threads that the thread connection pool executor can hold in the queue at one time, before sending calls directly to the backlog (pool exhaustion).
    • EndOfCall.Processor.CallStepsInsertBatchSize - Specifies the maximum number of call steps to send in batches for inserting into the database.
      Note: Terminating inserts that are currently being executed only leads to data loss if the call information has not been previously backlogged.
  • Customer Journeys now feature the following enhancements to provide more granular control of what is rendered on-screen:
    • A new default server setting, Reporting.CustomerJourneys.MaxJourneysPerReport, specifies the maximum number of unique journeys returned from the database.
    • A new option, Number of Journeys Displayed per Report, specifies how many journeys to generate. If not specified, GAAP uses the value of Reporting.CustomerJourneys.MaxJourneysPerReport.
    • A new option, Order Journeys by Popularity, specifies whether to sort journeys by order of most popular or least popular.
    • A new option, Number of Journey Steps per Customer Journey, specifies to only display journeys that contain steps between the specified values. By default, the minimum value is 0 and the maximum value is 9999.
  • The Integration Hub enables faster and more robust integration between GAAP and external systems. Using Groovy script, you can create, deploy, and maintain integration into backend systems by using the GAAP user interface. For example, you can set up a connection to an external RESTful interface, add business logic, and have that information appear in GAAP.
  • The Hive-Off process now has an automatic recovery mechanism. If there is a failure, the Hive-Off process attempts to rectify the database state and restart the process. The following default server settings have been added to configure this process:
    • DBOvernightJobs.MaxNumHiveOffRetries - Specifies how many times the Hive-Off attempts to restart after a failure. The default value is 5. Set this value to 0 to disable the recovery process.
    • DBOverNightJobs.HiveOffWindowInMinutes - Specifies the length of time from when the first Hive-Off attempt begins to when GAAP disallows additional Hive-Off attempts. The default value is 360. For example, if the first Hive-Off attempt begins at 2 a.m., by default GAAP allows additional Hive-Off attempts until 8 a.m.
    • DBOvernightJobs.DeleteOldHistoricalData.GroupSize - Specifies how many rows to include in each batch deletion of old historical data. Previously, this deletion was performed as a single transaction. The default value is 10000 rows.
  • This release includes security enhancements to protect against certain forms of cross-site scripting. (SPCHSTRM-627)
  • You can now list, export, and import visual personas in the same manner as voice personas. Specifically, you can:
    • List visual persona prompts using the Manage Prompts window.
    • Export all personas for a module or application.
    • Import a generated prompt list spreadsheet for a particular module or application that contains an updated visual persona prompt list.
    • Note: To upload .xlsx files, you must ensure the default server setting Resources.AllowedUploadContentTypes includes the following value: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet.
  • You can now pass context from a call to WebIVR using either query string parameters or a hash code taken from the database. Previously, you had to include the hash code. Additionally, you can include only the query string parameters if the WebIVR.Hash.PerformHashCheck setting is false.
  • You can now access Help documentation by clicking the help icon in the top-right corner of the user interface.
  • GAAP now uses additional security restrictions to avoid potential denial-of-service attacks with Message Server components. A new default server setting, Messaging.API.MaximumAllowedCharactersPerMessage, specifies the maximum number of characters that can be present in a single message. The default value is 20000.
  • The following default server settings have changed:
    • The setting GraphViz.AllowOverrides is now set to true by default. This setting enables Customer Journeys graphs to render in a higher resolution.
    • The setting GraphViz.CustomerJourney.SplitRender is now set to true by default. This change prevents Customers Journeys graphs from rendering deleted modules and applications.
      Note You can set GraphViz.CustomerJourney.SplitRender to false if you want to render deleted modules and applications, but doing so reduces rendering performance.
  • Database transaction log file sizes have been reduced by excluding the index NC_historicalcalls_voiceplatformfullcallid from the list of indexes that are disabled and rebuilt after each nightly hive-off process.
  • The Script block editor page is now scrollable for improved usability.
  • This product contains software developed by the Apache Software Foundation (http://www.apache.org).
  • Javax Transaction API 1.2 is distributed under terms of the Common Development and Distribution License 1.0.
  • This product includes software developed by the JDOM Project (http://www.jdom.org/).
  • This product contains Xstream 1.4.9 distributed under terms of the BSD license:
    Copyright (c) 2003-2006, Joe Walnes
    Copyright (c) 2006-2015 XStream Committers
    All rights reserved.
    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
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    3. Neither the name of XStream nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
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  • This product includes JavaBeans Activation Framework 1.1 (CDDL1.0). Source code is available upon request.
  • This product uses Microsoft JDBC Driver 6 for SQL Server, distributed under the terms of the MIT License.
  • This product ships with Oracle JDBC driver version 12.1.0.2. You can apply "Oracle Critical Patch Update - July 2016" to resolve CVE-2016-3506. This patch is available through your official Oracle support channels.
  • This product ships with Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 8.
  • "Programs delivered subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement. Otherwise, programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065."

  • This product includes software developed by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/).
  • This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org).
  • This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
  • This product includes software written by Tim Hudson (tjh@cryptsoft.com)” Contains strong cryptography. Do not violate export controls on cryptography.
  • http://en.wikipedia.org/wiki/Export_of_cryptography

  • This product includes SLF4j 1.7.255. SLF4J source code and binaries are distributed under terms of the MIT License.
  • This product includes Scriptaculous 1.8.0 distributed under terms of the following license:
  • Copyright © 2005-2008 Thomas Fuchs (http://script.aculo.us, http://mir.aculo.us) Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  • This product includes Prototype 1.6.0.3, distributed under terms of the following license: Prototype is Copyright © 2005-2010 Sam Stephenson (http://sstephenson.us/). It is freely distributable under the terms of an MIT-style license.
  • The Prototype documentation is Copyright © 2007 The Prototype Core Team (http://prototypejs.org/core). It is released under the Creative Commons Attribution-ShareAlike 3.0 license (http://creativecommons.org/licenses/by-sa/3.0/).

  • This product contains jBCrypt 0.4 distributed under terms of the following license:
  • Copyright (c) 2006 Damien Miller <djm@mindrot.org>

    Permission to use, copy, modify, and distribute this software for any

    purpose with or without fee is hereby granted, provided that the above

    copyright notice and this permission notice appear in all copies.

    THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES

    WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF

    MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR

    ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES

    WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN

    ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF

    OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

  • This product contains Metrics Core 3.1.2 distributed under terms of the Apache 2.0 license.
  • Copyright 2010-2013 Coda Hale and Yammer, Inc.

  • This product contains Log4j 1.2.173 distributed under terms of the Apache 2.0 license.
  • This product contains ezmorph 1.0.6 distributed under terms of the Apache 2.0 license.
  • This product contains Jayway JsonPath 0.9.0 distributed under terms of the Apache 2.0 license.
  • This product contains JSON-lib - 2.3-jdk1.5 distributed under terms of the Apache 2.0 license.
  • This product contains ImgScalr 4.2 distributed under terms of the Apache 2.0 license.
  • This product contains Cassandra DataStax Driver 3.1.0 distributed under terms of the Apache 2.0 license.
  • This product contains Joda-Time 2.9.5 distributed under terms of the Apache 2.0 license.
  • This product contains Guava 22.0.0, distributed under terms of the Apache 2.0 license.
  • This product contains SNMP4J - 2.5.0, distributed under terms of the Apache 2.0 license.
  • This product contains ASM 2.2.3 distributed under terms of the BSD license:
  • [The "BSD license"]

    Copyright (c) 2015 Terence Parr, Sam Harwell

    All rights reserved.

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

    THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product contains CodeMirror 5.11.0 distributed under terms of the following license:
  • Copyright (C) 2017 by Marijn Haverbeke <marijnh@gmail.com> and others

    Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

    The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

  • This product contains ANTLR 2.7.7 distributed under terms of the BSD license:
  • [The "BSD license"]

    Copyright (c) 2015 Terence Parr, Sam Harwell

    All rights reserved.

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

    1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

    2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

    3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

    THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • This product contains GraphViz 2.38 distributed under terms of the Eclipse Public License v1.0 (https://www.eclipse.org/legal/epl-v10.html).
  • This product contains Stax API - 1.0.1 distributed under the terms of the following license:
  • stax Stack API for XML.

    Copyright (c) 2001-2005 held jointly by the individual authors.

    This library is free software; you can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License, or (at your option) any later version.

    This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; with out even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details.

    You should have received a copy of the GNU Lesser General Public License along with this library; if not, write to the Free Software Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA.

    http://www.gnu.org/copyleft/lesser.html

    http://www.opensource.org/licenses/lgpl-license.php

  • This product includes Frequency Decoder Date Picker Control, developed from the angular.js project (https://angularjs.org/).
  • This product contains Javamail, distributed under the following license:
  • Sun Microsystems, Inc.

    Binary Code License Agreement

    READ THE TERMS OF THIS AGREEMENT AND ANY PROVIDED SUPPLEMENTAL LICENSE TERMS (COLLECTIVELY "AGREEMENT") CAREFULLY BEFORE OPENING THE SOFTWARE MEDIA PACKAGE. BY OPENING THE SOFTWARE MEDIA PACKAGE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ACCESSING THE SOFTWARE ELECTRONICALLY, INDICATE YOUR ACCEPTANCE OF THESE TERMS BY SELECTING THE "ACCEPT" BUTTON AT THE END OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL THESE TERMS, PROMPTLY RETURN THE UNUSED SOFTWARE TO YOUR PLACE OF PURCHASE FOR A REFUND OR, IF THE SOFTWARE IS ACCESSED ELECTRONICALLY, SELECT THE "DECLINE" BUTTON AT THE END OF THIS AGREEMENT.

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Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

New in 9.0.101.00

  • You can now add multiple retry and timeout prompts to Menu, Question, and Recording blocks.
  • You can now use TLS v1.2 connections with Genesys servers. Refer to the migration procedure in the Genesys Intelligent Automation Migration Guide for more information.
  • Support for Microsoft SQL Server 2016 databases. See the Supported Operating Environment: Genesys Intelligent Automation page for more detailed information and a list of all supported databases.
  • Integration Hub processes now allow underscores in their names. Previously, using underscores in names caused an error.

New in 9.0.100.02

  • VoiceBots (previously known as Cognitive IVR) uses Google Cloud Speech-to-Text to improve the performance of natural-language interfaces such as Dialog Engine. VoiceBots makes it easier for callers to use spoken natural-language phrases to navigate through a Genesys Intelligent Automation application.
    Important
    The VoiceBots feature is currently part of the Early Adopter Program (EAP). For more information, contact Product Manager Jonathan McKenzie.
  • You can now use Personas with the Dynamic Menu builder product, which allows you to configure display labels for digital channels and separate lists of recognition phrases for voice channels.
  • Support for Microsoft SQL Server 2017 databases. See the Supported Operating Environment: Genesys Intelligent Automation page for more detailed information and a list of all supported databases.
  • The plugin for Bot Gateway Server now calls directly from the Bot Gateway Server driver (on Digital Messaging Server) to the Intelligent Automation VUI Server, bypassing the Intelligent Automation Messaging Server.
  • Connections to other Genesys servers (for example, Configuration Server or Interaction Server) now use Genesys ADDP functionality.

Genesys Intelligent Automation

Genesys Intelligent Automation, formerly known as Genesys App Automation Platform (GAAP) or SpeechStorm, is a solution that enables organizations to rapidly deploy phone self-service functionality to their customers, including intelligent call steering, for a more efficient and personalized customer experience.

Genesys Intelligent Automation provides non-technical users with a high level of control over the management and configuration of the system using a web-based interface. The system Dashboard allows business users to see at a glance how their applications are performing, as well as proactively highlighting areas for improvement, therefore avoiding potential usability issues.

Genesys Intelligent Automation is part of 9.0, which can include component releases from both 9.0.x and 8.5.x code streams. Use the table below to check which component releases are part of 9.0.

All 9.0 products 9.0 Genesys Intelligent Automation Release Notes
Product Component Latest Starting

Genesys Intelligent Automation

Genesys Intelligent Automation

9.0.101.00

9.0.000.01


Documentation

Deployment Guide

Use this guide to install and configure Genesys Intelligent Automation.

Help

Use this guide to learn how to use Genesys Intelligent Automation.

Reference Guide

Use this guide to learn more about Genesys Intelligent Automation, including its database schema.

Database Sizing Guide

Use this tool to estimate the size of the Genesys Intelligent Automation database in your environment.

Migration Guide

Use this guide to migrate from an earlier version of SpeechStorm or Genesys App Automation Platform to Genesys Intelligent Automation.

Data Contracts

These documents describe the format that web service requests and responses should take for each of the Genesys Intelligent Automation (Genesys App Automation Platform) microapps.

More Release Information

What's New

Release Notes

Documentation

DOWNLOAD
Deployment Guide

Use this guide to install and configure Genesys App Automation Platform.

DOWNLOAD
Help

Use this guide to learn how to use Genesys App Automation Platform.

DOWNLOAD
Reference Guide

Use this guide to learn more about GAAP, including its database schema.

DOWNLOAD
Database Sizing Guide

Use this tool to estimate the size of the GAAP database in your environment.

DOWNLOAD
Data Contracts These documents describe the format that web service requests and responses should take for each of the GAAP microapps.


More Release Information

What's New

Release Notes

Documentation

DOWNLOAD
GAAP 3.5.1 Deployment Guide

Use this guide to install and configure Genesys App Automation Platform.

DOWNLOAD
GAAP 3.5.1 Reference Guide

Use this guide to learn more about GAAP, including its database schema.

DOWNLOAD
Data Contracts These documents describe the format that web service requests and responses should take for each of the GAAP microapps.


More Release Information

This page was last modified on April 10, 2018, at 12:00.