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Contents
- 1 Genesys Intelligent Automation (formerly GAAP)
- 1.1 General Information - Genesys Intelligent Automation (formerly GAAP)
- 1.2 Supported Operating Systems
- 1.3 Supported Browsers
- 1.4 Supported Database/DB Clusters
- 1.5 Supported Virtualization Platforms
- 1.6 IPV6 Support for Common Interfaces
- 1.7 IPV6 Support for Additional Interfaces
- 1.8 Prerequisites
Genesys Intelligent Automation (formerly GAAP)
General Information - Genesys Intelligent Automation (formerly GAAP)
Previously, Genesys Intelligent Automation was known as Genesys App Automation Platform.
Supported Operating Systems
Intelligent Automation Server Support
Notes:
- This information applies to Intelligent Automation Server (VUI), Intelligent Automation Messaging Server, and Intelligent Automation Server Integration Hub.
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Windows | Windows Server 2008 | 3.3+ | R2, 64-bit Standard Edition |
| Windows | Windows Server 2012 | 3.3+ | R2, 64-bit Standard Edition |
Intelligent Automation Server User Interface Support
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Windows | Windows 10 | 3.3+ | |
| Windows | Windows 7 | 3.3+ | R2, 64-bit Standard Edition |
| Windows | Windows 8 | 3.3+ | |
| Windows | Windows Server 2008 | 3.3+ | R2, 64-bit Standard Edition |
| Windows | Windows Server 2012 | 3.3+ | R2, 64-bit Standard Editions |
Supported Browsers
| Component | Browser | Release | Conditions/Limitations |
|---|---|---|---|
| Firefox ESR | 3.3+ | Supported on Windows 7, 8, 10, Windows Server 2008 R2, Windows Server 2012 R2, Mac; Genesys supports Firefox from tested version to latest version unless a bug is introduced in either browser. For example, Firefox introduces a bug in version x that breaks compatibility that is fixed in x+1. Genesys will support x-1 and x+1 but not x. For GAAP 3.5.1, the tested version is Firefox v51.0.1. | |
| Google Chrome | 3.3+ | Supported on Windows 7, 8, 10, Windows Server 2008 R2, Windows Server 2012 R2, Mac. Genesys supports Chrome from the tested version to the latest version unless a bug is introduced in either browser. For example, Chrome introduces a bug in version x that breaks compatibility that is fixed in x+1. Genesys will support x-1 and x+1 but not x. For GAAP 3.5.1 the tested version is Chrome 56.0.2924. | |
| Microsoft Edge | 3.3+ | Supported on Windows 10 | |
| Microsoft IE | 3.3+ | Supported on Windows 7, 8, Windows Server 2008 R2, Windows Server 2012 R2. (IE11 is NOT supported on Windows 10.) |
Supported Database/DB Clusters
| Database | Release | Conditions/Limitations |
|---|---|---|
| MS SQL Server 2008 | 3.3 - 9.0.100.02 | R2 Standard Edition - 10.50.2550.0 |
| MS SQL Server 2012 | 3.3+ | Standard Edition - 11.0.5058.0 |
| MS SQL Server 2016 | 9.0.101+ | Standard Edition - 13.0.5081.1 |
| MS SQL Server 2017 (Windows) | 9.0.1+ | Standard Edition - 14.0.3030.27 |
| Oracle 11g | 3.3 - 9.0.100.02 | Standard Edition - 11.2.0.4.0 |
| Oracle 12c R1 | 3.3+ | Standard Edition - 12.1.0.20 |
| PostgreSQL 10 | 9.0 | For core database only |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
This page was last edited on February 19, 2019, at 21:10.
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