Contents
- 1 Genesys Intelligent Automation (formerly GAAP)
- 1.1 General Information - Genesys Intelligent Automation (formerly GAAP)
- 1.2 Supported Operating Systems
- 1.3 Supported Browsers
- 1.4 Supported Database/DB Clusters
- 1.5 Supported Virtualization Platforms
- 1.6 IPV6 Support for Common Interfaces
- 1.7 IPV6 Support for Additional Interfaces
- 1.8 Prerequisites
Genesys Intelligent Automation (formerly GAAP)
General Information - Genesys Intelligent Automation (formerly GAAP)
Previously, Genesys Intelligent Automation was known as Genesys App Automation Platform.
Supported Operating Systems
Intelligent Automation Server Support
Notes:
- This information applies to Intelligent Automation Server (VUI), Intelligent Automation Messaging Server, and Intelligent Automation Server Integration Hub.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows Server 2008 | 3.3 - 9.0 | Note the following:
|
Windows | Windows Server 2012 | 3.3+ | R2, 64-bit Standard Edition |
Windows | Windows Server 2016 | 9.0+ | Support starts with 9.0.104 |
Intelligent Automation Server User Interface Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows 10 | 3.3+ | |
Windows | Windows 7 | 3.3+ | R2, 64-bit Standard Edition |
Windows | Windows 8 | 3.3+ | |
Windows | Windows Server 2008 | 3.3 - 9.0 | Note the following:
|
Windows | Windows Server 2012 | 3.3+ | R2, 64-bit Standard Editions |
Windows | Windows Server 2016 | 9.0+ | Support starts with 9.0.104 |
Supported Browsers
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
Genesys Intelligent Automation (formerly GAAP) | Firefox ESR | 3.3+ | Supported on Windows 7, 8, 10, Windows Server 2008 R2, Windows Server 2012 R2, Mac; Genesys supports Firefox from tested version to latest version unless a bug is introduced in either browser. For example, Firefox introduces a bug in version x that breaks compatibility that is fixed in x+1. Genesys will support x-1 and x+1 but not x. For GAAP 3.5.1, the tested version is Firefox v51.0.1. |
Genesys Intelligent Automation (formerly GAAP) | Google Chrome | 3.3+ | Supported on Windows 7, 8, 10, Windows Server 2008 R2, Windows Server 2012 R2, Mac. Genesys supports Chrome from the tested version to the latest version unless a bug is introduced in either browser. For example, Chrome introduces a bug in version x that breaks compatibility that is fixed in x+1. Genesys will support x-1 and x+1 but not x. For GAAP 3.5.1 the tested version is Chrome 56.0.2924. |
Genesys Intelligent Automation (formerly GAAP) | Microsoft Edge | 3.3+ | Supported on Windows 10 |
Genesys Intelligent Automation (formerly GAAP) | Microsoft IE | 3.3+ | Supported on Windows 7, 8, Windows Server 2008 R2, Windows Server 2012 R2. (IE11 is NOT supported on Windows 10.) |
Supported Database/DB Clusters
Database | Release | Conditions/Limitations |
---|---|---|
Elasticsearch | 9.0 | Elasticsearch 5.6.4 is supported for the reporting database only. |
MS SQL Server 2008 | 3.3 - 9.0.100.02 | R2 Standard Edition - 10.50.2550.0 |
MS SQL Server 2012 | 3.3+ | Standard Edition - 11.0.5058.0 |
MS SQL Server 2016 | 9.0.101+ | Standard Edition - 13.0.5081.1 |
MS SQL Server 2017 (Windows) | 9.0.101+ | Standard Edition - 14.0.3030.27 |
Oracle 11g | 3.3 - 9.0.100.02 | Standard Edition - 11.2.0.4.0 |
Oracle 12c R1 | 3.3+ | Standard Edition - 12.1.0.20 |
Oracle 12c R1 RAC | 9.0+ | Starting with 9.0.100; Standard Edition - 12.1.0.20 |
Oracle 12c R2 RAC | 3.6+ | Standard Edition - 12.1.0.20 |
PostgreSQL 10 | 9.0 | For core database only |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Genesys Intelligent Automation (formerly GAAP) - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Supported Combinations of OS/DB/Web/Application Servers | |||
Apache Tomcat 7.0.78 | Yes | No | |
Oracle Java 8 Developer's Kit (SDK) | Yes | No | u112 (64-bit version) |
This page was last edited on December 9, 2019, at 16:25.
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