Genesys Intelligent Automation (formerly GAAP)
General Information - Genesys Intelligent Automation (formerly GAAP)
Previously, Genesys Intelligent Automation was known as Genesys App Automation Platform.
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Intelligent Automation Server Support
Notes:
- This information applies to Intelligent Automation Server (VUI), Intelligent Automation Messaging Server, and Intelligent Automation Server Integration Hub.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows Server 2012 | 9.0+ | R2, 64-bit Standard Edition |
Windows | Windows Server 2016 | 9.0+ | Support starts with 9.0.104 |
Windows | Windows Server 2019 | 9.0+ | Support starts with 9.0.105 |
Intelligent Automation Server User Interface Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows 10 | 9.0+ | |
Windows | Windows Server 2012 | 9.0+ | R2, 64-bit Standard Editions |
Windows | Windows Server 2016 | 9.0+ | Support starts with 9.0.104 |
Windows | Windows Server 2019 | 9.0+ | Support starts with 9.0.114 Requires Visual C++ 2013 Redistribution packages from Microsoft |
Supported Browsers
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
Genesys Intelligent Automation (formerly GAAP) | Firefox ESR | 3.3+ | Supported on Windows 7, 8, 10, Windows Server 2012 R2, Mac; Genesys supports Firefox from tested version to latest version unless a bug is introduced in either browser. For example, Firefox introduces a bug in version x that breaks compatibility that is fixed in x+1. Genesys will support x-1 and x+1 but not x. |
Genesys Intelligent Automation (formerly GAAP) | Google Chrome | 3.3+ | Supported on Windows 7, 8, 10, Windows Server 2012 R2, Mac. Genesys supports Chrome from the tested version to the latest version unless a bug is introduced in either browser. For example, Chrome introduces a bug in version x that breaks compatibility that is fixed in x+1. Genesys will support x-1 and x+1 but not x. |
Genesys Intelligent Automation (formerly GAAP) | Microsoft Edge | 3.3+ | Supported on Windows 10 |
Genesys Intelligent Automation (formerly GAAP) | Microsoft IE | 3.3+ | Internet Explorer 11 is NOT supported on Windows. |
Supported Database/DB Clusters
Notes:
- Only the Standard Edition is supported for MS SQL Server.
Database | Release | Conditions/Limitations |
---|---|---|
Elasticsearch | 9.0 | Elasticsearch is no longer supported from 9.0.110.xx onwards. |
MS SQL Server 2016 | 9.0.101+ | No longer supported from 9.0.113.xx |
MS SQL Server 2017 (Windows) | 9.0.101+ | Microsoft SQL Server 2017 (RTM-CU25) (KB5003830) - 14.0.3401.7 (x64) |
MS SQL Server 2019 | 9.0.1+ | Starting from 9.0.114+ |
Oracle 19c | 9.0+ | Starting with 9.0.109 |
Oracle 19c RAC | 9.0.121+ | Starting from 9.0.125+. Transparent data encryption (TDE) is supported for tables only. |
PostgreSQL 10 | 9.0.101+ | Discontinued as of June 30, 2024. PostgreSQL is no longer supported from 9.0.110.xx onwards. |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Genesys Intelligent Automation (formerly GAAP) - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Apache Tomcat 9.0.62 | No | Yes | Release: 9.0.101+ Supported from 9.0.101+ |
Apache Tomcat 9.0.72 | No | Yes | Release: 9.0.119+ Supported Groovy version is 4.0.2 |
Apache Tomcat 9.0.80 | No | Yes | Release: 9.0.121+ |
OpenJDK 17 | Yes | No | Release: 9.0.121+ After installation, create an environment variable: GIA_JAVA_HOME = "C:\Program Files\Java\jdk-17" or the path where the JDK is installed. |
SNMP v2c | Yes | No | Release: 9.0.0+ Starting with 9.0.109 |
Visual C++ Redistributable Packages for Visual Studio 2013 | Yes | No | Release: All |
This page was last edited on July 17, 2024, at 06:31.
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