Product List

Important

Genesys support for below platform versions ends when respective vendors declare end of support. For information, see Discontinued Support.

• Billing Data Server
• Composer
• CSTA Connector for BroadSoft BroadWorks
• CX Contact
• Decisions
• eServices
• Management Framework
• Genesys Intelligent Automation (formerly GAAP)
• Genesys Co-browse
• Genesys Customer Experience Insights
• Genesys Administrator Extension
• Genesys Agent Scripting
• Genesys Desktop
• Genesys Info Mart
• Genesys Interaction Recording
• Genesys Interactive Insights
• Genesys IVR SDK
• Genesys Knowledge Center
• Genesys Media Server
• Genesys Mobile Services
• Genesys Pulse
• Genesys Quality Management (Zoom)
• Genesys Rules System
• Genesys Skills Management
• Genesys Softphone
• Genesys Video Gateway
• Genesys Voice Platform
• Genesys Voice Platform Studio
• Genesys Web Engagement
• Genesys WebRTC Service
• Genesys Web Services and Applications
• Genesys Widgets
• Gplus Adapter for Microsoft CRM
• Gplus Adapter for SAP Analytics
• Gplus Adapter for SAP CRM
• Gplus Adapter for SAP Data Access Component
• Gplus Adapter for SAP ERP
• Gplus Adapter for SAP ICI Multi-Channel
• Gplus Adapter for Siebel CRM
• Genesys Predictive Routing
• Genesys Voice Platform Voice Application Reporter
• Interaction Concentrator
• Interaction SDK
• IVR Interface Option
• intelligent Workload Distribution
• License Reporting Manager
• LivePerson Adapter
• Load Distribution Server
• Messaging Apps/Social Engagement
• Multimedia Connector for Skype for Business
• Network SIP Server
• Network T-Server ATT
• Network T-Server GenSpec
• Network T-Server ISCP
• Network T-Server MCI
• Network T-Server NGSN
• Network T-Server Sprint
• Outbound Contact eXpert
• Orchestration Server
• Outbound Contact
• Platform SDK
• Pulse Advisors (formerly PMA)
• Real-Time Metrics Engine
• SIP Endpoint SDK
• SIP Feature Server
• SIP Proxy
• SIP Server
• Solution Reporting (CCPulse+ and CC Analyzer)
• SpeechMiner
• Stream Manager
• T-Server Aastra MX-ONE
• T-Server Alcatel A4400/OXE
• T-Server Avaya Communication Manager
• T-Server Avaya TSAPI
• T-Server Cisco Unified Communications Manager
• T-Server CSTA Connector
• T-Server Mitel MiVoice 5000
• T-Server NEC NEAX/APEX
• T-Server Nortel Communication Server 2000/2100
• T-Server Siemens HiPath 4000 CSTA III
• UC Connector
• Universal Contact Server
• Universal Routing
• Voice Treatment Option
• Workforce Management
• Workspace Desktop Edition
• Workspace SIP Endpoint