Jump to: navigation, search

Workforce Management

Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

WFM Back-end Components Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
OS Family Operating System Release Conditions
Windows Windows Server 2008 8.0 - 8.5.1 Discontinued as of June 30, 2020
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 8.5.2+ Starting with 8.5.210.01.
Windows Windows Server 2019 8.5.2+ Starting with the following:
  • WFM Server 8.5.217.01 b1
  • WFM Builder 8.5.217.00 b2
  • WFM Daemon 8.5.218.00 b1
  • WFM Data Aggregator 8.5.217.01 b2
Windows Windows Server 2022 8.5.2+ Starting with the following:
  • WFM Server 8.5.219.38 b1
  • WFM Builder 8.5.219.16
  • WFM Daemon 8.5.219.18 b2
  • WFM Data Aggregator 8.5.219.22 b1

WFM GUI/Configuration & Database Utilities I User Interface Support

Notes:
  • 8.1+: 32-bit and 64-bit. Supported in all versions. Database Utility will also run on both x32- and x64-bit versions.
  • 8.5.1: WFM Configuration Utility was removed from the product. WFM Database Utility will only run on x64-bit versions.
OS Family Operating System Release Conditions
Windows Windows 10 8.5.203 WFM Database Utility Only
Windows Windows 8 8.5.100 - 8.5.101 Discontinued as of September 30, 2023.


Compatible, native mode on WFM Web and WFM Database Utility only.
Windows Windows Server 2008 8.0 - 8.5.1 Discontinued as of June 30, 2020
Windows Windows Server 2012 8.5.1+ WFM Database Utility Only
Windows Windows Server 2016 8.5.2+ WFM Database Utility only, starting with 8.5.210.
Windows Windows Server 2019 8.5.2+ Starting with WFM DB Utility 8.5.218.07 b4
Windows Windows Server 2022 8.5.2+ WFM Database Utility 8.5.219.01 b3

WFM Web Agent User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.5.2+ Starting with 8.5.203.
Windows Windows 11 8.5.220 Starting with 8.5.220.15
Windows Windows 7 8.1 - 8.5.0 Discontinued as of June 30, 2020.
Windows Windows 8 8.5.1 - 8.5.202 Discontinued as of September 30, 2023.

WFM Web Server Components Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1 - 8.5.1 Discontinued December 31, 2020
Linux Red Hat Enterprise Linux 6 8.1.1 Discontinued as of November 30, 2020
Linux Red Hat Enterprise Linux 7 8.1.1+
Linux Red Hat Enterprise Linux 8 8.5.2+ WFM Web, starting with 8.5.219.49
Solaris Solaris SPARC 64-bit 10 7.2 - 8.5.212 Discontinued as of December 31, 2020.
Windows Windows 7 8.1 - 8.1.2 Discontinued as of June 30, 2020.
Windows Windows Server 2008 8.0 - 8.5.1 Discontinued as of June 30, 2020


Latest supported version 8.5.101
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 8.5.2+ Starting with 8.5.210.02.
Windows Windows Server 2019 8.5.2+ WFM Web, starting with 8.5.218.39
Windows Windows Server 2022 8.5.2+ WFM Web, starting with 8.5.219.72 b1

WFM Web Supervisor User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.5.2+ Starting with 8.5.203.
Windows Windows 11 8.5.220 Starting with 8.5.220.15
Windows Windows 7 8.1 - 8.5.0 Discontinued as of June 30, 2020.
Windows Windows 8 8.5.1 - 8.5.202 Discontinued as of September 30, 2023.

Supported Browsers


Component Browser Release Conditions/Limitations
WFM Web Agent User Interface Firefox ESR 8.5.1 Version 31
WFM Web Agent User Interface Firefox ESR 8.5.2+ Note the following:
  • Version 38 is supported
  • Version 60.4 is supported, starting with 8.5.214
WFM Web Agent User Interface Google Chrome 8.1.3+ Version 35+
WFM Web Agent User Interface Microsoft Edge 8.5.2+ Starting with 8.5.217.13, version 84.0.552.40+ is supported. Note: Agent UI (Classic) is not supported.
WFM Web Agent User Interface Microsoft IE 8.5.0+ Version 11. Note: There is a known issue with the new (ARK) WFM Web Agent interface when using IE 11.0.40 and WFM Web 8.5.205.09. Please use a different version of IE, use a different browser altogether (e.g., Chrome or Firefox), use the "classic" view of WFM Web Agent or upgrade to WFM Web 8.5.206.09 (the issue is fixed in that release).
WFM Web Supervisor User Interface (Classic UI) Firefox ESR 8.5.1 Version 31
WFM Web Supervisor User Interface (Classic UI) Firefox ESR 8.5.2 Version 60.4
WFM Web Supervisor User Interface (Classic UI) Google Chrome 8.1.3 - 8.5.0 WFM Web Supervisor will no longer work with Chrome 44 and above as those versions no longer support Java plug-ins. Customers running WFM Web Supervisor on Chrome 44 or above will need to change their browser to IE or Firefox.
WFM Web Supervisor User Interface (Classic UI) Microsoft Edge 8.5.2+ Note the following:
  • WFM Web for Supervisors also supports and runs in Edge IE mode. See the following Microsoft Edge functionality: https://docs.microsoft.com/en-us/deployedge/edge-ie-mode
  • Starting with 8.5.217.13, version 84.0.552.40+ is supported.
WFM Web Supervisor User Interface (Classic UI) Microsoft IE 8.5.0 - 8.5.2 Version 11. Note: Supported up to version 8.5.219.33.
WFM Web Supervisor User Interface (New UI) Firefox ESR 8.5.2+ Note the following:
  • New Forecast module: starting with 8.5.214
  • Firefox version 60.5+ is supported.
WFM Web Supervisor User Interface (New UI) Google Chrome 8.5.2+ Starting with 8.5.214, version 73+ is supported
WFM Web Supervisor User Interface (New UI) Microsoft Edge 8.5.2+ Note the following:
  • New Forecast module: starting with 8.5.217.13, Edge version 84.0.552.40+ is supported
  • New Performance module: starting with 8.5.220.15, Edge version 120.0.2210.91+ is supported.

Supported Database/DB Clusters


Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
IBM DB2 10 8.1.3 - 8.5.1 Discontinued December 31, 2020.
IBM DB2 9.7 8.1.0 - 8.1.2 Discontinued December 31, 2020.
MS SQL Server 2008 8.0 - 8.5.216 Discontinued as of June 30, 2020.
MS SQL Server 2012 8.1.3+
MS SQL Server 2012 Cluster 8.5.1+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability in 8.5.1 and later versions
MS SQL Server 2014 8.5.1 - 8.5.214 Latest supported versions of these WFM components:
  • WFM Database Utility 8.5.214.01
  • WFM Server 8.5.214.10
  • WFM Data Aggregator 8.5.214.06
MS SQL Server 2014 Cluster Note the following:
  • Starting with 8.5.207; also supports AlwaysOn Cluster with Synchronous Mirroring capability.
  • Latest supported versions of these WFM components:
    • WFM Database Utility 8.5.214.01
    • WFM Server 8.5.214.10
    • WFM Data Aggregator 8.5.214.06
MS SQL Server 2016 8.5.210 - 8.5.218 Note the following:
  • Starting with 8.5.210, this MS SQL server supported up to and including the following versions of WFM components:
    • WFM Database Utility 8.5.218.07
    • WFM Server 8.5.218.18
    • WFM Data Aggregator 8.5.217.01
MS SQL Server 2016 Cluster 8.5.210 - 8.5.218 Note the following:
  • Starting with 8.5.210; also supports AlwaysOn Cluster with Synchronous Mirroring capability. This MS SQL server supported up to and including the following versions of WFM components:
    • WFM Database Utility 8.5.218.07
    • WFM Server 8.5.218.18
    • WFM Data Aggregator 8.5.217.01
MS SQL Server 2019 8.5.2+ Starting with following versions:
  • WFM Data Aggregator 8.5.217.01
  • WFM Database Utility 8.5.218.07 b4
  • WFM Server 8.5.217.01 b1
Oracle 11g 8.0 - 8.5.218 Discontinued as of December 31, 2020.
Oracle 11g RAC 8.0 - 8.5.218 Discontinued as of December 31, 2020.
Oracle 12c R1 8.5.1 - 8.5.218 Latest versions of these WFM components:
  • WFM Database Utility 8.5.218.01
  • WFM Server 8.5.218.00
  • WFM Data Aggregator 8.5.217.01
Oracle 12c R1 RAC 8.5.204 - 8.5.218 Note the following:
  • Latest supported versions for these WFM components:
    • WFM Database Utility 8.5.218.01
    • WFM Server 8.5.218.00
    • WFM Data Aggregator 8.5.217.01
  • Oracle 12c RAC with Data Guard is supported
Oracle 12c R2 8.5.214 - 8.5.218 Discontinued as of March 31, 2022.
Oracle 12c R2 RAC 8.5.214 - 8.5.218 Discontinued as of March 31, 2022.
Oracle 18c 8.5.2+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.5.2+ Discontinued as of June 30, 2021.
Oracle 19c 8.5.2+ Starting with 8.5.214
Oracle 19c RAC 8.5.2+ Starting with 8.5.214

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Workforce Management.
Component Release Interface Conditions
Workforce Management 8.1+ Management Framework Configuration Server/Proxy
Workforce Management no direct interface Interaction Server
Workforce Management no direct interface License Server
Workforce Management no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces


Notes:
  • In the Interface column: (C) stands for Client and (S) stands for Server
  • Release Support numbers refer to Workforce Management.
Component Release Interface Conditions
Workforce Management 8.1+ WFM Builder (C) – Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Builder (C) – WFM Server (S)
Workforce Management 8.1+ WFM Configuration Utility (C) – WFM Server (S)
Workforce Management 8.1+ WFM Daemon (C) – Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Daemon (C) – WFM Server (S)
Workforce Management 8.1+ WFM Data Aggregator (C) – Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Data Aggregator (C) – Stat Server (S)
Workforce Management 8.1+ WFM Data Aggregator (C) – WFM Server (S)
Workforce Management 8.1+ WFM Server (C) – Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Server (C) – Message Server (S)
Workforce Management 8.1+ WFM Server (C) – WFM Builder (S)
Workforce Management 8.1+ WFM Server (C) – WFM Server (S)
Workforce Management 8.1+ WFM Web (C) – Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Web (C) – WFM Builder (S)
Workforce Management 8.1+ WFM Web (C) – WFM Data Aggregator (S)
Workforce Management 8.1+ WFM Web (C) – WFM Server (S)
Workforce Management no support WFM Builder (C) – Message Server (S)
Workforce Management no support WFM Daemon (C) – Message Server (S)
Workforce Management no support WFM Data Aggregator (C) – Message Server (S)
Workforce Management no support WFM Web (C) – Message Server (S)

Prerequisites


Notes:
  • If one of supported OpenJDK versions is the preferred choice for your environment, take note that the Genesys WFM solution was tested by the quality assurance team with Oracle OpenJDK only. Other vendor's builds of OpenJDK potentially might not work properly. Therefore, Genesys recommends Oracle OpenJDK builds to ensure the product functions properly.

Workforce Management - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Certified Oracle Client versions:12.1.0.2 and 19.20 Yes No Release: 8.5.0 - 8.5.2

This is installation requirements for Oracle database. Also, 64-bit WFM servers require the 64-bit Oracle Client

NOTE: Only approved and certified Oracle Client versions may be used. All other versions unsupported.
Oracle Client 11 (latest) with Oracle NET and Oracle Provider for OLE DB Yes No

This is installation requirements for an Oracle database. Be aware of the following: 64-bit WFM servers require the 64-bit Oracle Client.

WFM Database Utility and/or WFM Configuration Utility are 32-bit applications and therefore 32-bit Oracle Client needs to be installed on the host(s) that are running these components
WFM Daemon: Open JDK 17 Yes No Release: 8.5.2+

Starting with version 8.5.219.20

Starting with version 8.5.220.05 validation is done with Eclipse Temurin OpenJDK
WFM Database Utility: .NET Framework 2.0+ Yes No Release: 8.1.1
WFM Database Utility: .NET Framework 2.0+ Yes No Release: 8.5.1
WFM Database Utility: .NET Framework 2.0+ Yes No Release: 8.5.0
WFM Database Utility: .NET Framework 2.0+ Yes No Release: 8.1.2
WFM Database Utility: .NET Framework 2.0+ Yes No Release: 8.1.3
WFM Database Utility: .NET Framework 2.0+ Yes No Release: 8.1.0
WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0 Yes No Release: 8.1.0
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 Yes No Release: 8.1.1
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 Yes No Release: 8.1.2
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 Yes No Release: 8.1.3
WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7) Yes No Release: 8.5.0
WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) Yes No Release: 8.5.2
WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) Yes No Release: 8.5.1
WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10) Yes No Release: 8.5.211

To deploy WFM Web Server with Java 10, minimum versions required for Tomcat 8 are 8.5 and 8.0.

NOTE: Tomcat 8.0 is supported up to WFM Web version 8.5.211.02.
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle JDK 8 or JDK 10) Yes No Release: 8.5.212
To deploy WFM Web Server with Java 10 minimum versions required for Tomcat 8 are 8.5.
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11) Yes No Release: 8.5.214
To deploy WFM Web Server with Java 11, the minimum versions required for Tomcat 8 are 8.5.
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11) Yes No Release: 8.5.215
To deploy WFM Web Server with Java 11, the minimum versions required for Tomcat are 8.5.50 and 9.0.30.
WFM Web Server: Apache Tomcat 9.0.75 (with OpenJDK 17) Yes No Release: 8.5.220

Starting with WFM Web version 8.5.220.07

NOTE: Following Java 9 options should be set in Tomcat

--add-opens=java.base/java.util=ALL-UNNAMED

--add-opens=java.base/java.util.concurrent=ALL-UNNAMED
WFM Web Server: IBM WebSphere 7.0 / 8.0 Yes No Release: 8.5.0
WFM Web Supervisors: OpenJDK 17 Yes No Release: 8.5.220
Starting with WFM Web version 8.5.220.07
WFM Web Supervisors: Oracle JRE 7 or JRE 8 Yes No Release: 8.5.2
WFM Web Supervisors: Oracle JRE 7 or JRE 8 Yes No Release: 8.5.1
WFM Web Supervisors: Oracle JRE 7, JRE 8, JRE 9, or JRE 10 Yes No Release: 8.5.211.00
WFM Web Supervisors: Oracle JRE 8, JRE 11, or OpenJDKJRE 11 Yes No Release: 8.5.214+
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 Yes No Release: 8.1.0
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 Yes No Release: 8.1.1
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 Yes No Release: 8.1.3
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 Yes No Release: 8.1.2
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 Yes No Release: 8.5.0
This page was last edited on April 15, 2024, at 05:08.
Comments or questions about this documentation? Contact us for support!