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Genesys Co-browse

General Information - Genesys Co-browse

Genesys Co-browse includes the following components: Genesys Co-browse Server, Genesys Co-browse Sample Reporting Templates, and Genesys Co-browse Plug-in for Workspace Desktop Edition.


Important
  • Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
  • The information below reflects support only where applicable.

Supported Operating Systems

Genesys Co-browse Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.1.3 Discontinued as of June 30, 2018.
Linux Red Hat Enterprise Linux 6 8.1.3+ Discontinued as of November 30, 2020
Linux Red Hat Enterprise Linux 7 8.5.0+ Starting with 8.5.003.07.
Linux Red Hat Enterprise Linux 8 9.0+ Starting with 9.0.005.49.
Solaris Solaris SPARC 64-bit 10 8.1.3 - 8.5.0 Discontinued as of December 31, 2020.
Windows Windows Server 2008 8.1.3+ This version is not supported as of 9.0.005.49
Windows Windows Server 2012 8.5.0+
Windows Windows Server 2016 9.0
Windows Windows Server 2019 9.0+ Supported by the following:
  • Genesys Co-browse Plug-in for Workspace Desktop Edition starting with 9.0.005.48
  • Genesys Co-browse Server starting with 9.0.005.49

Supported Browsers


Notes:
Component Browser Release Conditions/Limitations
Genesys Co-browse Apple Safari 8.1.3+ Supports versions 9 and 10 for Desktop and iOS from 8.5.1. iOS support starts from 8.5.101.02.
Genesys Co-browse Firefox ESR 8.1.3+
Genesys Co-browse Google Chrome 8.1.3+ Supports Desktop and Android from 8.5.1. Android support starts from 8.5.101.02.
Genesys Co-browse Microsoft Edge 8.5.1+ Starting with 8.5.102.02.
Genesys Co-browse Microsoft IE11 8.1.3+ Last supported: 9.0.005.55. As of 9.0.014.xx, Internet Explorer 11 is no longer supported. It means that, Co-browse can work in this browser but there will be no fixes or improvements associated with it.

Supported Database/DB Clusters


Database Release Conditions/Limitations
Cassandra 1 8.1.3
Cassandra 2.2 8.5 - 9.0 Note the following:
  • Only Cassandra 2.2.x is supported, with the exception of Cassandra 2.2.7, which is not supported.
  • As of 9.0.005.15 (06/25/19), Cassandra 2.2 is no longer supported. For this product, it means that the database still works but there will be no fixes or improvements associated with it.
  • The support is completely dropped in 9.0.014.07. It means that Co-browse does not work at all with Cassandra 2.2.
Redis 3 9.0.0+ Starting with 9.0.005.15.
Redis 4 9.0.0+ Starting with 9.0.005.15.
Redis 5 9.0.0+ Starting with 9.0.005.15.
Redis 6 9.0.0+ Starting with 9.0.005.43. Redis Sentinel Cluster is supported.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Genesys Co-browse - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 9.0+
Starting with 9.0.014.12
OpenJDK 8 Yes No Release: 9.0+
Starting with 9.0.005.15
Oracle Java 7 Developer's Kit (JDK) Yes No Release: 8.1.3 - 8.5.1
Java 7 is not supported starting with 8.5.104.01. JRE “only” not supported.
Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.0+
Oracle Java 8 Runtime Environment (JRE) Yes No Release: 9.0+
Starting with 9.0.000.07
This page was last edited on May 9, 2023, at 03:43.
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