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eServices

Supported Operating Systems

Apple Business Chat Plug-in for Workspace Desktop Edition Support

OS Family Operating System Release Conditions
Windows Windows 10 9.0+
Windows Windows 8 9.0+
Windows Windows Server 2012 9.0+
Windows Windows Server 2016 9.0+ Supported starting with version 9.0.002.04.

Bot Gateway Server Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 6 9.0+ Supported starting with version 9.0.004.08.
Linux Red Hat Enterprise Linux 7 9.0+ Supported starting with version 9.0.004.08.
Windows Windows Server 2012 9.0+ Supported starting with version 9.0.004.08.
Windows Windows Server 2016 9.0+ Supported starting with version 9.0.004.08.

Content Analyzer (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.305+
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.2
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.2
Linux Red Hat Enterprise Linux 7 8.5.305+
Windows Windows Server 2008 8.5.0 - 8.5.2
Windows Windows Server 2012 8.5.0+
Windows Windows Server 2016 8.5.305+

eServices Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.3 Support starting with version 8.5.301.09.
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.1
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.302
Linux Red Hat Enterprise Linux 7 8.5.3
Windows Windows Server 2008 8.5.0 - 8.5.302
Windows Windows Server 2012 8.5.0+
Windows Windows Server 2016 8.5.304+

eServices Server Components Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • eServices server components include Classification Server, Chat Server, E-mail Server, Interaction Server, Interaction Server Proxy, SMS Server, Training Server, Universal Contact Server, and Universal Contact Server Proxy. It also includes the following groups of servers: Web API (Web API Server, Web API Server for WebLogic, Web API Server for WebSphere, .NET Web API Server and Samples)
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Unless stated otherwise in the table(s) below, Universal Contact Server is synonymous with Universal Contact Server and Universal Contact Server Proxy. Interaction Server is synonymous with Interaction Server and Interaction Server Proxy.
  • Web Collaboration is not supported on AIX.
OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.0.2+ Note the following supported details:
  • eServices components are supported beginning with Release 8.0.210.
  • eServices WebAPI supports AIX 7.1 starting from 8.5+.

No longer supported by the following components:

  • Chat Server as of version 8.5.201.05
  • Classification Server as of version 8.5.300.03
  • Interaction Server/Interaction Server Proxy as of version 8.5.3
  • Training Server as of version 8.5.305.01
Linux CentOS Linux 7 8.5.1+ Supported by Interaction Server 8.5.104.13
Linux CentOS Linux 7 8.5.2+ Supported Interaction Server Proxy 8.5.201.00+
Linux CentOS Linux 7 8.5.3+ Supported by the following:
  • Chat Server starting with version 8.5.301.06
  • Classification Server starting with version 8.5.300.03
  • Training Server starting with version 8.5.305.01
Linux Oracle Linux 7 8.5.3+ Oracle Linux 7, coupled with Unbreakable Enterprise Kernel Release 4, is supported by Classification Server.
Linux Red Hat Enterprise Linux 5 8.1+ No longer supported by:
  • Interaction Server and Interaction Server Proxy as of version 8.5.2
  • Chat Server as of version 8.5.201.05
  • Classification Server as of version 8.5.300.03
  • Training Server as of version 8.5.305.01
  • Content Analyzer Plug-in for GAX as of version 8.5.305.03
Linux Red Hat Enterprise Linux 6 8.1.4+ Note the following support details:
  • eServices WebAPI supports RHEL6 starting from 8.5+

No longer supported by the following:

  • Classification Server as of version 8.5.301.01
  • Content Analyzer Plug-in for GAX as of version 8.5.305.03
  • eServices Manager Plug-in for GAX as of version 8.5.304.10
  • Training Server as of version 8.5.305.01
Linux Red Hat Enterprise Linux 7 8.5.1+ Supported by following components:
  • Chat Server starting with version 8.5.104.13
  • Content Analyzer Plug-in for GAX starting with version 8.5.305.03
  • Classification Server starting with version 8.5.300.03
  • E-mail Server starting with version 8.5.104.13
  • Interaction Server starting with version 8.5.104.13
  • Training Server starting with version 8.5.305.01
  • Universal Contact Server starting with version 8.5.300.05
Solaris Solaris SPARC 64-bit 10 7.2+ Note the following support information:
  • Interaction Server/Interaction Server Proxy supports this operating system from 7.6.1 to 8.5.2.

No longer supported as follows:

  • Chat Server as of version 8.5.201.05
  • Training Server as of version 8.5.305.01
  • Classification Server as of version 8.5.300.03
Windows Windows Server 2008 8.1+ No longer supported by the following:
  • Chat Server as of version 8.5.302.03
  • Classification Server as of version 8.5.301.01
  • Interaction Server and Interaction Server Proxy as of version 8.5
  • Training Server as of version 8.5.305.01
  • Content Analyzer Plug-in for GAX as of 8.5.305.03
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 8.5+ Supported by the following:
  • E-mail Server starting with version 8.5.104.13
  • Chat Server starting with version 8.5.201.05
  • Classification Server starting with version 8.5.301.01
  • Interaction Server starting with version 8.5.201.05
  • Interaction Server Proxy starting with version 8.5.201.00
  • Universal Contact Server starting with version 8.5.300.05
  • Training Server starting with version 8.5.305.01<br />

Genesys Driver for SMS and MMS Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0+
Linux Red Hat Enterprise Linux 7 9.0+
Windows Windows Server 2012 9.0+
Windows Windows Server 2016 9.0+

Genesys Driver for use with Apple Business Chat via Hub Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 7 9.0+
Windows Windows Server 2012 9.0+
Windows Windows Server 2016 9.0+ Supported starting with version 9.0.002.05.

Genesys Social Engagement Server Components Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Starting with release 8.1.4, Genesys Social Engagement was split from eServices. Social Engagement server components include: Social Messaging Server or Digital Messaging Server, Social Messaging Plugin for Genesys Agent Desktop, Interaction Workspace Plug-ins for Facebook/Twitter/RSS.
OS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0+ Supported by DMS starting with 9.0.002.06.
Linux Red Hat Enterprise Linux 5 8.1+
Linux Red Hat Enterprise Linux 6 8.1.3+
Linux Red Hat Enterprise Linux 7 9.0+ Supported by DMS starting with 9.0.000.07.
Solaris Solaris SPARC 64-bit 10 7.2+ Beginning with Release 7.6.1, the eServices component Interaction Server supports only Solaris SPARC 64-bit 10.
Windows Windows Server 2008 8.1
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 9.0.000.07 Supported only by Digital Messaging Server (DMS).

Knowledge Manager (Legacy) Support

OS Family Operating System Release Conditions
Windows Windows 7 8.0.1+
Windows Windows Server 2008 8.0.1-8.5.1

Privacy Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.305+
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.1
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.300
Linux Red Hat Enterprise Linux 7 8.5.3 Support starting with version 8.5.300.10.
Windows Windows Server 2008 8.5.0 - 8.5.300
Windows Windows Server 2012 8.5.0+
Windows Windows Server 2016 8.5.305+

Supported Browsers


Notes:
Component Browser Release Conditions/Limitations
Content Analyzer (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.2 Tested with version 46+
Content Analyzer (Plugin for Genesys Administrator Extension) Google Chrome 8.5.2 Tested with version 56
Content Analyzer (Plugin for Genesys Administrator Extension) Microsoft IE11 8.5.2 Tested with version 11
eServices Manager (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.0+ Tested with version 46
eServices Manager (Plugin for Genesys Administrator Extension) Google Chrome 8.5.0+ Tested with version 56
eServices Manager (Plugin for Genesys Administrator Extension) Microsoft IE 8.5 Tested with version 11
Privacy Manager (Plugin for Genesys Administrator Extension) Google Chrome 8.5.0+ Tested with version 48
Privacy Manager (Plugin for Genesys Administrator Extension) Microsoft IE 8.5 Tested with version 11

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
Cassandra 2 8.5.104+ For Chat Transcript storage only.
IBM DB2 10 8.1.4+ Not supported by Interaction Server starting from version 8.5.2.
IBM DB2 9.7 8.1+ Not supported by Interaction Server starting from version 8.5.2.
MS SQL Server 2008 8.0.1+ Not supported by Interaction Server starting from version 8.5.2.
MS SQL Server 2012 8.5+ Not supported by Interaction Server starting from version 8.5.2.
MS SQL Server 2012 Cluster 8.5+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Not supported by Interaction Server and Interaction Server Proxy starting from version 8.5.2.
MS SQL Server 2014 8.5.1+ Supported by Interaction Server as of version 8.5.108.05. Supported by Universal Contact Server as of version 8.5.2.
MS SQL Server 2014 Cluster 8.5.1+ Supported by Interaction Server as of version 8.5.108.05. Supported by Universal Contact Server as of version 8.5.2. Also supports AlwaysOn capability.
MS SQL Server 2016 8.5+ Not the following:
  • Supported by Interaction Server starting with 8.5.201.05.
  • Supported by Universal Contact Server starting with 8.5.3.
MS SQL Server 2016 Cluster 8.5.1+ Supported by Interaction Server starting with 8.5.201 with AlwaysOn capability. Supported by Universal Contact Server starting with version 8.5.3.
Oracle 11g RAC 8.1+ SCAN is not supported. Oracle 11g RAC is supported by Interaction Server 8.1.2+ and Universal Contact Server 8.1. Oracle 11g Rel 1 and Rel 2 are supported. Last version of Universal Contact Server to support Oracle 11g (RAC) is version 8.5.2. Not supported by Interaction Server starting from version 8.5.2.
Oracle 12c R1 8.5+
Oracle 12c R1 RAC 8.5+ SCAN is not supported.
Oracle 12c R2 8.5.3 Universal Contact Server starting with version 8.5.300.09. Interaction Server starting with 8.5.2
Oracle 12c R2 RAC 8.5.3 Universal Contact Server starting with version 8.5.300.09. Interaction Server starting with 8.5.2
PostgreSQL 10 8.5.2+ PostgreSQL 10 supported starting with 8.5.2+ for Interaction Server
PostgreSQL 9 8.5.1+ Limited PostgreSQL support will be available for UCS and Interaction Server starting from 8.5.x (2015). Please see release notes.
PostgreSQL 9.6 8.5.2+ PostgreSQL 9.6 supported starting with 8.5.2+ for Interaction Server

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to eServices.
Component Release Interface Conditions
8.1 Interaction Server
8.1.3+ E-mail Server
8.1.3+ Universal Contact Server
no direct interface License Server
no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Bot Gateway Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Oracle Java 8 Developer's Kit (JDK) Yes No Release: 9.0+
Transport Layer Security 1.2 Yes No Release: 9.0+

Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

8.5.220.25 + No Yes Release: 8.5.2
Tested with GAX 8.5.220.25

eServices Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

GAX 8.5.210.10 + No Yes Release: 8.5.1
Tested with GAX 8.5.210.10
GAX 8.5.220.25 + No Yes Release: 8.5.2
Tested with GAX 8.5.220.25
GAX 8.5.240.19 + No Yes Release: 8.5.3
Tested with GAX 8.5.240.19

Genesys Driver for SMS and MMS - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Open JDK 8 Yes No Release: 9.0+

Genesys Social Engagement Server Components - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Open JDK 8 Yes No Release: 9.0+
Supported by DMS starting with 9.0.002.06.

Knowledge Manager (Legacy) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Library Dependencies

Oracle Java 6 Developer's Kit (JDK) Yes No Release: 8.5.0
JDK 6 32-bit only, is used with version 8.5.0 of Knowledge Manager.
Oracle Java 7 Developer's Kit (JDK) Yes No Release: 8.5.1
JDK 7 is used with version 8.5.1 of Knowledge Manager.

Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

8.5.210.10 + No Yes Release: 8.5.1
Tested with GAX 8.5.210.10
8.5.240.19 + No Yes Release: 8.5.3
Tested with GAX 8.5.240.19

Training Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Oracle Java 7 Developer's Kit (JDK) Yes No Release: 7.6 - 8.5.1
Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.1+
Supported in version 8.5.110.03.

Web API Server (Legacy) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Supported Combinations of Web Servers and Servlet Engines

AIX; DB2; IBM WebSphere &amp; HTTP Server Yes No Release: 8.5
WebAPI 8.5 supports AIX 7.1, WebSphere 8.5, IBM SDK 1.7_64
Linux; Apache/Tomcat Yes No Release: 8.5
WebAPI 8.5 supports RHEL 6.5, Apache 2.4, Tomcat 6, 7
Solaris; Oracle; Apache/Tomcat; IBM WebSphere and HTTP Server; BEA WebLogic Yes No Release: 8.5
WebAPI 8.5 supports Solaris 10, Apache 2.4, Tomcat 6, 7, WebSphere 8.5, WebLogic 12cR3

Third-Party Library Dependencies

Apache HTTP Server No Yes Release: 7.2 - 8.0.11
Apache HTTP Server 2.0 (7.2 - 7.5) 2.2.4 (7.6) 2.2.11 (8.0) 2.2.14 (8.0.1+)
Apache Tomcat No Yes Release: 7.2+
Tomcat 5.5 with WebAPI 7.2 Tomcat 6.0 with WebAPI 7.6+ Tomcat 7.0 with WebAPI 8.5
BEA WebLogic Yes No Release: 7.2 - 8.0.11
BEA WebLogic 8.1 with WebAPI 7.2 - 7.6.1 BEA WebLogic 9.2 with WebAPI 8.0+
IBM WebSphere Yes No Release: All
IBM WebSphere 6.0 (7.2 - 7.6.1); WebSphere 6.1 (8.0+); WebSphere 7.0 (8.1.0); WebSphere 8.5 (8.1.2+)
Jetty Yes No Release: 8.5
Jetty 8 and 9 supported by WebAPI 8.5 only
Microsoft IIS Yes No Release: 8.0.1+
IIS 6.0 and IIS 7.0 (8.0.1+) IIS is not supported with WebAPI 8.5
Oracle Java Developer's Kit (JDK) Yes No Release: All
JDK 1.4.2 (7.0.1 - 7.6.1); JDK 1.5 (7.6); JDK 1.6 (8.0+); JDK 1.7 (8.5+) From Release 8.0.1, Web API Server supports the JDK version that is included in the supported configuration Web Server/Application Server.
Oracle WebLogic Yes No Release: 8.5
WebLogic 12cR3 supported by WebAPI 8.5 only
This page was last modified on February 19, 2019, at 11:13.

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