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eServices

Important
Please note the following:

Supported Operating Systems

Bot Gateway Server Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 6 9.0+ Supported starting with version 9.0.004.08.
Linux Red Hat Enterprise Linux 7 9.0+ Supported starting with version 9.0.004.08.
Windows Windows Server 2012 9.0+ Supported starting with version 9.0.004.08.
Windows Windows Server 2016 9.0+ Supported starting with version 9.0.004.08.

Content Analyzer (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.305+
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.2 Supported for use on Kernel Virtual Machine (KVM) starting with 8.5.300.09.
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.2
Linux Red Hat Enterprise Linux 7 8.5.305+ Supported starting with 8.5.305.03
Windows Windows Server 2008 8.5.0 - 8.5.2 Supported only by Digital Messaging Server (DMS).
Windows Windows Server 2012 8.5.0+
Windows Windows Server 2016 8.5.305+ Supported only by Digital Messaging Server (DMS).

eServices Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.3 Support starting with version 8.5.301.09.
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.1
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.302
Linux Red Hat Enterprise Linux 7 8.5.3 Supported for use on Kernel Virtual Machine (KVM) starting with 8.5.300.09.
Windows Windows Server 2008 8.5.0 - 8.5.302 Web Collaboration is not supported on this operating system.
Windows Windows Server 2012 8.5.0+
Windows Windows Server 2016 8.5.304+ Web Collaboration is not supported on this operating system.

eServices Server Components Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • eServices server components include Classification Server, Chat Server, E-mail Server, Interaction Server, Interaction Server Proxy, SMS Server, and Training Server. It also includes the following groups of servers: Web API (Web API Server, Web API Server for WebLogic, Web API Server for WebSphere, .NET Web API Server and Samples)
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Web Collaboration is not supported on AIX.
OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.0.2+ Note the following supported details:
  • eServices components are supported beginning with Release 8.0.210.
  • eServices WebAPI supports AIX 7.1 starting from 8.5+.

No longer supported by the following components:

  • Chat Server as of version 8.5.201.05
  • Classification Server as of version 8.5.300.03
  • Interaction Server/Interaction Server Proxy as of version 8.5.3
  • Training Server as of version 8.5.305.01
Linux CentOS Linux 7 8.5.1+ Supported by Interaction Server 8.5.104.13
Linux CentOS Linux 7 8.5.2+ Supported Interaction Server Proxy 8.5.201.00+
Linux CentOS Linux 7 8.5.3+ Supported by the following:
  • Chat Server starting with 8.5.301.06
  • Classification Server starting with 8.5.300.03
  • Training Server starting with 8.5.305.01
Linux Oracle Linux 7 8.5.3+ Oracle Linux 7, coupled with Unbreakable Enterprise Kernel Release 4, is supported by the following:
  • Classification Server starting with 8.5.300.03
Linux Red Hat Enterprise Linux 5 8.1+ No longer supported by:
  • Interaction Server and Interaction Server Proxy as of version 8.5.2
  • Chat Server as of version 8.5.201.05
  • Classification Server as of version 8.5.300.03
  • Training Server as of version 8.5.305.01
  • Content Analyzer Plug-in for GAX as of version 8.5.305.03
Linux Red Hat Enterprise Linux 6 8.1.4+ Note the following support details:
  • eServices WebAPI supports RHEL6 starting from 8.5+

No longer supported by the following:

  • Interaction Server and Interaction Server Proxy as of 8.5.2
  • Chat Server as of 8.5.201.05
  • Classification Server as of 8.5.301.01
  • Content Analyzer Plug-in for GAX as of 8.5.305.03
  • eServices Manager Plug-in for GAX as of 8.5.304.10
  • Training Server as of 8.5.305.01
Linux Red Hat Enterprise Linux 7 8.5.1+ Supported by following components:
  • Chat Server starting with 8.5.102.08
  • Content Analyzer Plug-in for GAX starting with 8.5.305.03
  • Classification Server starting with 8.5.300.03, including usage on a Kernel Virtualization Machine (KVM)
  • E-mail Server starting with 8.5.104.13
  • Interaction Server starting with 8.5.107.06
  • Interaction Server Proxy starting with 8.5.107.14
  • Training Server starting with 8.5.305.01
Solaris Solaris SPARC 64-bit 10 7.6 - 8.1 Web API Server for WebLogic and Web API Server for WebSphere supports this through 8.1.
Solaris Solaris SPARC 64-bit 10 7.6 - 8.5 Note the following:
  • Interaction Server/Interaction Server Proxy supports this through 8.5.2
  • Classification Server supports this through 8.5.2
  • Email Server Java supports this through 8.5.1
  • Training Server supports this through 8.5.1
  • Chat Server supports this through 8.5.1
  • SMS Server supports this through 8.5.1
  • Web API Server supports this through 8.5.1
Windows Windows Server 2008 8.1+ No longer supported by the following:
  • Chat Server as of version 8.5.302.03
  • Classification Server as of version 8.5.301.01
  • Interaction Server and Interaction Server Proxy as of version 8.5
  • Training Server as of version 8.5.305.01
  • Content Analyzer Plug-in for GAX as of 8.5.305.03
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 8.5+ Supported by the following:
  • E-mail Server starting with version 8.5.104.13
  • Chat Server starting with version 8.5.201.05
  • Classification Server starting with version 8.5.301.01
  • Interaction Server starting with version 8.5.201.05
  • Interaction Server Proxy starting with version 8.5.201.00
  • Training Server starting with version 8.5.305.01

Knowledge Manager (Legacy) Support

OS Family Operating System Release Conditions
Windows Windows 7 8.0.1+ Web Collaboration is not supported on this operating system.
Windows Windows Server 2008 8.0.1-8.5.1 Web Collaboration is not supported on this operating system.

Privacy Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.305+
Linux Red Hat Enterprise Linux 5 8.5.0 - 8.5.1
Linux Red Hat Enterprise Linux 6 8.5.1 - 8.5.300 Supported starting with 8.5.300.10.
Linux Red Hat Enterprise Linux 7 8.5.3 Support starting with version 8.5.300.10, including use on a Kernel Virtualization Machine (KVM).
Windows Windows Server 2008 8.5.0 - 8.5.300
Windows Windows Server 2012 8.5.0+
Windows Windows Server 2016 8.5.305+

Supported Browsers


Notes:
Component Browser Release Conditions/Limitations
Content Analyzer (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.2 Tested with version 46+
Content Analyzer (Plugin for Genesys Administrator Extension) Google Chrome 8.5.2 Tested with version 56
Content Analyzer (Plugin for Genesys Administrator Extension) Microsoft IE11 8.5.2 Tested with version 11
eServices Manager (Plugin for Genesys Administrator Extension) Firefox ESR 8.5.0+ Tested with version 46
eServices Manager (Plugin for Genesys Administrator Extension) Google Chrome 8.5.0+ Tested with version 56
eServices Manager (Plugin for Genesys Administrator Extension) Microsoft IE 8.5 Tested with version 11
Privacy Manager (Plugin for Genesys Administrator Extension) Google Chrome 8.5.0+ Tested with version 48
Privacy Manager (Plugin for Genesys Administrator Extension) Microsoft IE 8.5 Tested with version 11

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
Cassandra 2 8.5.104+ For Chat Transcript storage only.
Cassandra 3.11 8.5.3+ Supported in high availability mode by Chat Server starting with 8.5.307.04.
IBM DB2 10 8.1.4+ Not supported by Interaction Server starting from version 8.5.2.
IBM DB2 9.7 8.1+ Not supported by Interaction Server starting from version 8.5.2.
MS SQL Server 2008 8.0.1+ Not supported by Interaction Server starting from version 8.5.2.
MS SQL Server 2012 8.5+ Not supported by Interaction Server starting from version 8.5.2.
MS SQL Server 2012 Cluster 8.5+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Not supported by Interaction Server and Interaction Server Proxy starting from version 8.5.2.
MS SQL Server 2014 8.5.1+ Supported by Interaction Server as of version 8.5.108.05.
MS SQL Server 2014 Cluster 8.5.1+ Supported by Interaction Server starting with 8.5.108.05. Also supports AlwaysOn capability.
MS SQL Server 2016 8.5+ Supported by Interaction Server starting with 8.5.201.05.
MS SQL Server 2016 Cluster 8.5.1+ Supported by Interaction Server starting with 8.5.201 with AlwaysOn capability.
Oracle 11g RAC 8.1+ SCAN is not supported. Oracle 11g RAC is supported by Interaction Server 8.1.2+. Oracle 11g Rel 1 and Rel 2 are supported. Not supported by Interaction Server starting from version 8.5.2.
Oracle 12c R1 8.5+
Oracle 12c R1 RAC 8.5+ SCAN is not supported.
Oracle 12c R2 8.5.3 Supported by Interaction Server starting with 8.5.2.
Oracle 12c R2 RAC 8.5.3 Supported by Interaction Server starting with 8.5.2.
PostgreSQL 10 8.5.2+ Supported by Interaction Server starting with 8.5.2.
PostgreSQL 9 8.5.1+ Limited PostgreSQL support will be available for UCS and Interaction Server starting from 8.5.x (2015). Please see release notes.
PostgreSQL 9.6 8.5.2+ Supported by Interaction Server starting with 8.5.2.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to eServices.
Component Release Interface Conditions
8.1 Interaction Server
8.1.3+ E-mail Server
no direct interface License Server
no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Bot Gateway Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Oracle Java 8 Developer's Kit (JDK), OpenJDK 8 Yes No Release: 9.0+
Transport Layer Security 1.2 Yes No Release: 9.0+

Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

8.5.220.25 + No Yes Release: 8.5.2
Tested with GAX 8.5.220.25

eServices Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

GAX 8.5.210.10 + No Yes Release: 8.5.1
Tested with GAX 8.5.210.10
GAX 8.5.220.25 + No Yes Release: 8.5.2
Tested with GAX 8.5.220.25
GAX 8.5.240.19 + No Yes Release: 8.5.3
Tested with GAX 8.5.240.19

Knowledge Manager (Legacy) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Library Dependencies

Oracle Java 6 Developer's Kit (JDK) Yes No Release: 8.5.0
JDK 6 32-bit only, is used with version 8.5.0 of Knowledge Manager.
Oracle Java 7 Developer's Kit (JDK) Yes No Release: 8.5.1
JDK 7 is used with version 8.5.1 of Knowledge Manager.

Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Genesys Administrator Extension

8.5.210.10 + No Yes Release: 8.5.1
Tested with GAX 8.5.210.10
8.5.240.19 + No Yes Release: 8.5.3
Tested with GAX 8.5.240.19

Training Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Oracle Java 7 Developer's Kit (JDK) Yes No Release: 7.6 - 8.5.1
Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.1+
Supported in version 8.5.110.03.

Web API Server (Legacy) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Library Dependencies

Apache HTTP Server No Yes Release: 7.2 - 8.0.11
Apache HTTP Server 2.0 (7.2 - 7.5) 2.2.4 (7.6) 2.2.11 (8.0) 2.2.14 (8.0.1+)
Apache Tomcat No Yes Release: 7.2+
Tomcat 5.5 with WebAPI 7.2 Tomcat 6.0 with WebAPI 7.6+ Tomcat 7.0 with WebAPI 8.5
BEA WebLogic Yes No Release: 7.2 - 8.0.11
BEA WebLogic 8.1 with WebAPI 7.2 - 7.6.1 BEA WebLogic 9.2 with WebAPI 8.0+
IBM WebSphere Yes No Release: All
IBM WebSphere 6.0 (7.2 - 7.6.1); WebSphere 6.1 (8.0+); WebSphere 7.0 (8.1.0); WebSphere 8.5 (8.1.2+)
Jetty Yes No Release: 8.5
Jetty 8 and 9 supported by WebAPI 8.5 only
Microsoft IIS Yes No Release: 8.0.1+
IIS 6.0 and IIS 7.0 (8.0.1+) IIS is not supported with WebAPI 8.5
Oracle Java Developer's Kit (JDK) Yes No Release: All
JDK 1.4.2 (7.0.1 - 7.6.1); JDK 1.5 (7.6); JDK 1.6 (8.0+); JDK 1.7 (8.5+) From Release 8.0.1, Web API Server supports the JDK version that is included in the supported configuration Web Server/Application Server.
Oracle WebLogic Yes No Release: 8.5
WebLogic 12cR3 supported by WebAPI 8.5 only

Supported Combinations of Web Servers and Servlet Engines

AIX; DB2; IBM WebSphere & HTTP Server Yes No Release: 8.5
WebAPI 8.5 supports AIX 7.1, WebSphere 8.5, IBM SDK 1.7_64
Linux; Apache/Tomcat Yes No Release: 8.5
WebAPI 8.5 supports RHEL 6.5, Apache 2.4, Tomcat 6, 7
Solaris; Oracle; Apache/Tomcat; IBM WebSphere and HTTP Server; BEA WebLogic Yes No Release: 8.5
WebAPI 8.5 supports Solaris 10, Apache 2.4, Tomcat 6, 7, WebSphere 8.5, WebLogic 12cR3
Retrieved from "https://docs.genesys.com/Documentation:System:SOE:ES:Current (2019-08-17 07:55:53)"
This page was last modified on June 25, 2019, at 23:26.

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