Real-Time Metrics Engine
General Information - Real-Time Metrics Engine
Real-Time Metrics Engine includes Stat Server, Multi-Channel Routing Extensions, Orchestration Server Extension, and Outbound Contact Center Extensions.
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Stat Server Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | CentOS Linux 7 | 8.5.1+ | Starting with 8.5.110.14 |
Linux | Oracle Linux 7 | 8.5.1+ | Starting with 8.5.112.04 |
Linux | Red Hat Enterprise Linux 7 | 8.5.1+ | Note the following:
|
Linux | Red Hat Enterprise Linux 8 | 8.5.1+ | Starting with 8.5.112.19 |
Linux | Red Hat Enterprise Linux 9 | 8.5.1+ | Starting with 8.5.112.30. |
Windows | Windows Server 2012 | 8.1.2+ | In compatibility mode |
Windows | Windows Server 2012 | 8.5.0+ | Starting with 8.5.000.24. Native. |
Windows | Windows Server 2016 | 8.5.1+ | Starting with 8.5.108 |
Windows | Windows Server 2019 | 8.5.1+ | Starting with 8.5.112.05 |
Windows | Windows Server 2022 | 8.5.1+ | Starting with 8.5.112.32. |
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Database | Release | Conditions/Limitations |
---|---|---|
MS SQL Server 2012 | 8.5.0+ | |
MS SQL Server 2012 Cluster | 8.5+ | |
MS SQL Server 2016 | 8.5.1+ | Starting with 8.5.112.10 |
MS SQL Server 2016 Cluster | 8.5.1+ | Starting with 8.5.112.10. AlwaysOn Cluster with synchronous mirroring capability is supported. DB Server 8.1.301 is required if accessing MSSQL Server/Cluster configured to use DB Server. |
MS SQL Server 2017 | 8.5+ | Starting with 8.5.112.07 |
MS SQL Server 2019 | 8.5.1+ | Starting with 8.5.112.14 |
MS SQL Server 2019 Cluster | 8.5.1+ | Starting with 8.5.112.16. AlwaysOn Cluster with synchronous mirroring capability is supported. DB Server 8.1.301 is required if accessing MSSQL Server/Cluster configured to use DB Server. |
Oracle 18c | 8.5+ | Discontinued as of June 30, 2021. |
Oracle 18c RAC | 8.5+ | Discontinued as of June 30, 2021. |
Oracle 19c | 8.5.1+ | Starting with 8.5.112.17. Supports on Linux and Windows. |
Oracle 19c RAC | 8.5.1+ | Starting with 8.5.112.17. Supports on Linux and Windows. |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Component | Release | Interface | Conditions |
---|---|---|---|
Stat Server | 8.1 | Interaction Server | |
Stat Server | 8.1 | Management Framework Configuration Server/Proxy | |
Stat Server | 8.1 | SIP Server/T-Server | |
Stat Server | no direct interface | License Server |
IPV6 Support for Additional Interfaces
Component | Release | Interface | Conditions |
---|---|---|---|
Stat Server | 8.1 | CCPulse+ | |
Stat Server | 8.1 | Genesys Agent Desktop | |
Stat Server | 8.1 | Interaction Workspace | |
Stat Server | 8.1 | Outbound Contact Server | |
Stat Server | 8.1 | Platform SDK Client | |
Stat Server | 8.1 | Pulse Advisors | |
Stat Server | 8.1 | Universal Routing Server / Orchestration Server | |
Stat Server | 8.1 | Web API Server |
Prerequisites
Multi-Channel Routing Extensions - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
OpenJDK 11 | Yes | No | Release: 8.1 Supported as of May 15, 2019. Red Hat OpenJDK11 as of April 16, 2021. |
OpenJDK 17 | Yes | No | Release: 8.5.1+ Starting from 8.5.112.30 |
OpenJDK 8 | Yes | No | Release: 8.1 Supported as of February 28, 2019. |
Oracle Java 8 | Yes | No | Release: 8.5.1+ Starting with 8.5.101.07. |
Orchestration Server Extension - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
OpenJDK 11 | Yes | No | Release: 8.1 Supported as of May 15, 2019. Red Hat OpenJDK11 as of April 16, 2021. |
OpenJDK 17 | Yes | No | Release: 8.5.1+ Starting from 8.5.112.30 |
OpenJDK 8 | Yes | No | Release: 8.1 Supported as of February 28, 2019. |
Oracle Java 8 | Yes | No | Release: 8.5.1+ Starting with 8.5.101.07. |
Outbound Contact Center Extensions - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
OpenJDK 11 | Yes | No | Release: 8.1 Supported as of May 15, 2019. Red Hat OpenJDK11 as of April 16, 2021. |
OpenJDK 17 | Yes | No | Release: 8.5.1+ Starting from 8.5.112.30 |
OpenJDK 8 | Yes | No | Release: 8.1 Supported as of February 28, 2019. |
Oracle Java 8 | Yes | No | Release: 8.5.1+ Starting with 8.5.101.07. |
Stat Server - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
OpenJDK 8 | Yes | No | Release: 8.5.1+ Starting with 8.5.110.18. |
OpenJDK 11 | Yes | No | Release: 8.5.1+ Starting with 8.5.112.04. Red Hat OpenJDK11 starting with 8.5.112.21. |
OpenJDK 17 | Yes | No | Release: 8.5.1+ Starting from 8.5.112.30 |
Oracle Java 8 | Yes | No | Release: 8.5.1+ Starting with 8.5.101.07. |
This page was last edited on July 2, 2024, at 02:49.
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