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Real-Time Metrics Engine

General Information - Real-Time Metrics Engine

Real-Time Metrics Engine includes Stat Server, Multi-Channel Routing Extensions, Orchestration Server Extension, and Outbound Contact Center Extensions.

General Information - Real-Time Metrics Engine

Real-Time Metrics Engine includes Stat Server, Multi-Channel Routing Extensions, Orchestration Server Extension, and Outbound Contact Center Extensions.

General Information - Real-Time Metrics Engine

Real-Time Metrics Engine includes Stat Server, Multi-Channel Routing Extensions, Orchestration Server Extension, and Outbound Contact Center Extensions.

Supported Operating Systems

Stat Server Support

OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1+ Support starts with version 8.1.000.11.
AIX AIX Power PC 64-bit 6.1 8.0 Support starts with version 8.0.000.22.
Linux CentOS Linux 7 8.5.1+ Support starts with version 8.5.110.14.
Linux Red Hat Enterprise Linux 5 7.6+ Support starts with version 7.6.100.33.
Linux Red Hat Enterprise Linux 6 8.1.0+ Support starts with version 8.1.000.39.
Linux Red Hat Enterprise Linux 7 8.5.1+ RHEL 7 is supported starting with version 8.5.107.15. RHEL 7.5 is supported starting with version 8.5.110.20.
Solaris Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 8.1+ Stat Server 8.1 supports Windows Server 2008 64-bit in compatibility mode only.
Windows Windows Server 2012 8.1.2+ In compatibility mode
Windows Windows Server 2012 8.5.0+ Support starts with version 8.5.000.24. Native.
Windows Windows Server 2016 8.5.1+ Support starts with version 8.5.108.
Windows Windows Server 2019 8.5.1+ Support starts with version 8.5.112.05.

Stat Server Support

OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1+ Support starts with version 8.1.000.11.
AIX AIX Power PC 64-bit 6.1 8.0 Support starts with version 8.0.000.22.
Linux CentOS Linux 7 8.5.1+ Support starts with version 8.5.110.14.
Linux Red Hat Enterprise Linux 5 7.6+ Support starts with version 7.6.100.33.
Linux Red Hat Enterprise Linux 6 8.1.0+ Support starts with version 8.1.000.39.
Linux Red Hat Enterprise Linux 7 8.5.1+ RHEL 7 is supported starting with version 8.5.107.15. RHEL 7.5 is supported starting with version 8.5.110.20.
Solaris Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 8.1+ Stat Server 8.1 supports Windows Server 2008 64-bit in compatibility mode only.
Windows Windows Server 2012 8.1.2+ In compatibility mode
Windows Windows Server 2012 8.5.0+ Support starts with version 8.5.000.24. Native.
Windows Windows Server 2016 8.5.1+ Support starts with version 8.5.108.
Windows Windows Server 2019 8.5.1+ Support starts with version 8.5.112.05.

Stat Server Support

OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1+ Support starts with version 8.1.000.11.
AIX AIX Power PC 64-bit 6.1 8.0 Support starts with version 8.0.000.22.
Linux CentOS Linux 7 8.5.1+ Support starts with version 8.5.110.14.
Linux Red Hat Enterprise Linux 5 7.6+ Support starts with version 7.6.100.33.
Linux Red Hat Enterprise Linux 6 8.1.0+ Support starts with version 8.1.000.39.
Linux Red Hat Enterprise Linux 7 8.5.1+ RHEL 7 is supported starting with version 8.5.107.15. RHEL 7.5 is supported starting with version 8.5.110.20.
Solaris Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 8.1+ Stat Server 8.1 supports Windows Server 2008 64-bit in compatibility mode only.
Windows Windows Server 2012 8.1.2+ In compatibility mode
Windows Windows Server 2012 8.5.0+ Support starts with version 8.5.000.24. Native.
Windows Windows Server 2016 8.5.1+ Support starts with version 8.5.108.
Windows Windows Server 2019 8.5.1+ Support starts with version 8.5.112.05.

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


Database Release Conditions/Limitations
IBM DB2 10 8.5+
IBM DB2 9.5 8.0+
IBM DB2 9.7 8.1+
MS SQL Server 2008 8.0+ Genesys does not support Windows authentication mode of MSSQL database. To support MS SQL DB replication functionality, the minimum required version is MSL SQL Server 2008 R2 Enterprise Edition.
MS SQL Server 2012 8.5.0+
MS SQL Server 2012 Cluster 8.5+
Oracle 11g 8.0.0+
Oracle 11g 8.0.1+ Rel 1 and Rel 2 are supported.
Oracle 11g RAC 8.1+ Rel 1 and Rel 2 are supported.
Oracle 12c R1 8.5.0+
Oracle 12c R1 RAC 8.5.0+
Oracle 12c R2 8.5.1+ Support starts with version 8.5.112.04.
Oracle 12c R2 RAC 8.5.1+ Support starts with version 8.5.112.04. Supports on Linux and Windows.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Component Release Interface Conditions
Stat Server 8.1 Interaction Server
Stat Server 8.1 Management Framework Configuration Server/Proxy
Stat Server 8.1 SIP Server/T-Server
Stat Server no direct interface License Server

IPV6 Support for Additional Interfaces


Component Release Interface Conditions
Stat Server 8.1 CCPulse+
Stat Server 8.1 Genesys Agent Desktop
Stat Server 8.1 Interaction Workspace
Stat Server 8.1 Outbound Contact Server
Stat Server 8.1 Platform SDK Client
Stat Server 8.1 Pulse Advisors
Stat Server 8.1 Universal Routing Server / Orchestration Server
Stat Server 8.1 Web API Server

Prerequisites


Multi-Channel Routing Extensions - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.1
Supported as of May 15, 2019.
OpenJDK 8 Yes No Release: 8.1
Supported as of February 28, 2019.

Orchestration Server Extension - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.1
Supported as of May 15, 2019.
OpenJDK 8 Yes No Release: 8.1
Supported as of February 28, 2019.

Outbound Contact Center Extensions - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.1
Supported as of May 15, 2019.
OpenJDK 8 Yes No Release: 8.1
Supported as of February 28, 2019.

Stat Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 8 Yes No Release: 8.5.1+
Support starts with version 8.5.110.18.
OpenJDK 11 Yes No Release: 8.5.1+
Support starts with version 8.5.112.04.
This page was last modified on July 4, 2019, at 23:33.

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