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Real-Time Metrics Engine

General Information - Real-Time Metrics Engine

Real-Time Metrics Engine includes Stat Server, Multi-Channel Routing Extensions, Orchestration Server Extension, and Outbound Contact Center Extensions.


Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Stat Server Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.1+ Starting with 8.5.110.14
Linux Oracle Linux 7 8.5.1+ Starting with 8.5.112.04
Linux Red Hat Enterprise Linux 7 8.5.1+ Note the following:
  • RHEL 7 is supported starting with version 8.5.107.15.
  • RHEL 7.5 and higher is supported starting with version 8.5.110.20.
Linux Red Hat Enterprise Linux 8 8.5.1+ Starting with 8.5.112.19
Windows Windows Server 2012 8.1.2+ In compatibility mode
Windows Windows Server 2012 8.5.0+ Starting with 8.5.000.24. Native.
Windows Windows Server 2016 8.5.1+ Starting with 8.5.108
Windows Windows Server 2019 8.5.1+ Starting with 8.5.112.05

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


Database Release Conditions/Limitations
MS SQL Server 2012 8.5.0+
MS SQL Server 2012 Cluster 8.5+
MS SQL Server 2016 8.5.1+ Starting with 8.5.112.10
MS SQL Server 2016 Cluster 8.5.1+ Starting with 8.5.112.10. AlwaysOn Cluster with synchronous mirroring capability is supported. DB Server 8.1.301 is required if accessing MSSQL Server/Cluster configured to use DB Server.
MS SQL Server 2017 8.5+ Starting with 8.5.112.07
MS SQL Server 2019 8.5.1+ Starting with 8.5.112.14
MS SQL Server 2019 Cluster 8.5.1+ Starting with 8.5.112.16. AlwaysOn Cluster with synchronous mirroring capability is supported. DB Server 8.1.301 is required if accessing MSSQL Server/Cluster configured to use DB Server.
Oracle 18c 8.5+ Note the following:
  • Starting with 8.5.112.07.
  • Supported by Stat Server platforms (AIX, Linux, Solaris, Windows).
  • Last Supported: 8.5.112.22
Oracle 18c RAC 8.5+ Note the following:
  • Starting with 8.5.112.07.
  • Supports on Linux and Windows.
  • Last Supported: 8.5.112.22
Oracle 19c 8.5.1+ Starting with 8.5.112.17. Supports on Linux and Windows.
Oracle 19c RAC 8.5.1+ Starting with 8.5.112.17. Supports on Linux and Windows.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Component Release Interface Conditions
Stat Server 8.1 Interaction Server
Stat Server 8.1 Management Framework Configuration Server/Proxy
Stat Server 8.1 SIP Server/T-Server
Stat Server no direct interface License Server

IPV6 Support for Additional Interfaces


Component Release Interface Conditions
Stat Server 8.1 CCPulse+
Stat Server 8.1 Genesys Agent Desktop
Stat Server 8.1 Interaction Workspace
Stat Server 8.1 Outbound Contact Server
Stat Server 8.1 Platform SDK Client
Stat Server 8.1 Pulse Advisors
Stat Server 8.1 Universal Routing Server / Orchestration Server
Stat Server 8.1 Web API Server

Prerequisites


Multi-Channel Routing Extensions - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.1

Supported as of May 15, 2019.

Red Hat OpenJDK11 as of April 16, 2021.
OpenJDK 8 Yes No Release: 8.1
Supported as of February 28, 2019.
Oracle Java 8 Yes No Release: 8.5.1+
Starting with 8.5.101.07.

Orchestration Server Extension - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.1

Supported as of May 15, 2019.

Red Hat OpenJDK11 as of April 16, 2021.
OpenJDK 8 Yes No Release: 8.1
Supported as of February 28, 2019.
Oracle Java 8 Yes No Release: 8.5.1+
Starting with 8.5.101.07.

Outbound Contact Center Extensions - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.1

Supported as of May 15, 2019.

Red Hat OpenJDK11 as of April 16, 2021.
OpenJDK 8 Yes No Release: 8.1
Supported as of February 28, 2019.
Oracle Java 8 Yes No Release: 8.5.1+
Starting with 8.5.101.07.

Stat Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 8 Yes No Release: 8.5.1+
Starting with 8.5.110.18.
OpenJDK 11 Yes No Release: 8.5.1+

Starting with 8.5.112.04.

Red Hat OpenJDK11 starting with 8.5.112.21.
Oracle Java 8 Yes No Release: 8.5.1+
Starting with 8.5.101.07.
This page was last edited on March 22, 2022, at 13:07.
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