Workforce Management
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
WFM Back-end Components Support
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows Server 2008 | 8.0 - 8.5.1 | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.5+ | Discontinued as of October 31, 2024 |
Windows | Windows Server 2016 | 8.5.2+ | Starting with 8.5.210.01. |
Windows | Windows Server 2019 | 8.5.2+ | Starting with the following:
|
Windows | Windows Server 2022 | 8.5.2+ | Starting with the following:
|
WFM GUI/Configuration & Database Utilities I User Interface Support
Notes:
- 8.1+: 32-bit and 64-bit. Supported in all versions. Database Utility will also run on both x32- and x64-bit versions.
- 8.5.1: WFM Configuration Utility was removed from the product. WFM Database Utility will only run on x64-bit versions.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows 10 | 8.5.203 | WFM Database Utility Only |
Windows | Windows 8 | 8.5.100 - 8.5.101 | Discontinued as of September 30, 2023.
|
Windows | Windows Server 2008 | 8.0 - 8.5.1 | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.5.1+ | Discontinued as of October 31, 2024
|
Windows | Windows Server 2016 | 8.5.2+ | WFM Database Utility only, starting with 8.5.210. |
Windows | Windows Server 2019 | 8.5.2+ | Starting with WFM DB Utility 8.5.218.07 b4 |
Windows | Windows Server 2022 | 8.5.2+ | WFM Database Utility 8.5.219.01 b3 |
WFM Web Agent User Interface Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows 10 | 8.5.2+ | Starting with 8.5.203. |
Windows | Windows 11 | 8.5.220 | Starting with 8.5.220.15 |
Windows | Windows 7 | 8.1 - 8.5.0 | Discontinued as of June 30, 2020. |
Windows | Windows 8 | 8.5.1 - 8.5.202 | Discontinued as of September 30, 2023. |
WFM Web Server Components Support
Notes:
- An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
AIX | AIX Power PC 64-bit (AIX 5L for POWER) 7.1 | 8.1 - 8.5.1 | Discontinued December 31, 2020 |
Linux | Red Hat Enterprise Linux 6 | 8.1.1 | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.1.1+ | |
Linux | Red Hat Enterprise Linux 8 | 8.5.2+ | WFM Web, starting with 8.5.219.49 |
Linux | Red Hat Enterprise Linux 9 | 8.5.2+ | WFM Web, starting with 8.5.220.28. |
Solaris | Solaris SPARC 64-bit 10 | 7.2 - 8.5.212 | Discontinued as of December 31, 2020. |
Windows | Windows 7 | 8.1 - 8.1.2 | Discontinued as of June 30, 2020. |
Windows | Windows Server 2008 | 8.0 - 8.5.1 | Discontinued as of June 30, 2020
|
Windows | Windows Server 2012 | 8.5+ | Discontinued as of October 31, 2024 |
Windows | Windows Server 2016 | 8.5.2+ | Starting with 8.5.210.02. |
Windows | Windows Server 2019 | 8.5.2+ | WFM Web, starting with 8.5.218.39 |
Windows | Windows Server 2022 | 8.5.2+ | WFM Web, starting with 8.5.219.72 b1 |
WFM Web Supervisor User Interface Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows 10 | 8.5.2+ | Starting with 8.5.203. |
Windows | Windows 11 | 8.5.220 | Starting with 8.5.220.15 |
Windows | Windows 7 | 8.1 - 8.5.0 | Discontinued as of June 30, 2020. |
Windows | Windows 8 | 8.5.1 - 8.5.202 | Discontinued as of September 30, 2023. |
Supported Browsers
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
WFM Web Agent User Interface | Firefox ESR | 8.5.1 | Version 31 |
WFM Web Agent User Interface | Firefox ESR | 8.5.2+ | Note the following:
|
WFM Web Agent User Interface | Google Chrome | 8.1.3+ | Version 35+ |
WFM Web Agent User Interface | Microsoft Edge | 8.5.2+ | Starting with 8.5.217.13, version 84.0.552.40+ is supported. Note: Agent UI (Classic) is not supported. |
WFM Web Agent User Interface | Microsoft IE | 8.5.0+ | Version 11. Note: There is a known issue with the new (ARK) WFM Web Agent interface when using IE 11.0.40 and WFM Web 8.5.205.09. Please use a different version of IE, use a different browser altogether (e.g., Chrome or Firefox), use the "classic" view of WFM Web Agent or upgrade to WFM Web 8.5.206.09 (the issue is fixed in that release). |
WFM Web Supervisor User Interface (Classic UI) | Firefox ESR | 8.5.1 | Version 31 |
WFM Web Supervisor User Interface (Classic UI) | Firefox ESR | 8.5.2 | Version 60.4 |
WFM Web Supervisor User Interface (Classic UI) | Google Chrome | 8.1.3 - 8.5.0 | WFM Web Supervisor will no longer work with Chrome 44 and above as those versions no longer support Java plug-ins. Customers running WFM Web Supervisor on Chrome 44 or above will need to change their browser to IE or Firefox. |
WFM Web Supervisor User Interface (Classic UI) | Microsoft Edge | 8.5.2+ | Note the following:
|
WFM Web Supervisor User Interface (Classic UI) | Microsoft IE | 8.5.0 - 8.5.2 | Version 11. Note: Supported up to version 8.5.219.33. |
WFM Web Supervisor User Interface (New UI) | Firefox ESR | 8.5.2+ | Note the following:
|
WFM Web Supervisor User Interface (New UI) | Google Chrome | 8.5.2+ | Starting with 8.5.214, version 73+ is supported |
WFM Web Supervisor User Interface (New UI) | Microsoft Edge | 8.5.2+ | Note the following:
|
Supported Database/DB Clusters
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database | Release | Conditions/Limitations |
---|---|---|
IBM DB2 10 | 8.1.3 - 8.5.1 | Discontinued December 31, 2020. |
IBM DB2 9.7 | 8.1.0 - 8.1.2 | Discontinued December 31, 2020. |
MS SQL Server 2008 | 8.0 - 8.5.216 | Discontinued as of June 30, 2020. |
MS SQL Server 2012 | 8.1.3+ | |
MS SQL Server 2012 Cluster | 8.5.1+ | Also supports AlwaysOn Cluster with Synchronous Mirroring capability in 8.5.1 and later versions |
MS SQL Server 2014 | 8.5.1 - 8.5.214 | Latest supported versions of these WFM components:
|
MS SQL Server 2014 Cluster | Note the following:
|
|
MS SQL Server 2016 | 8.5.210 - 8.5.218 | Note the following:
|
MS SQL Server 2016 Cluster | 8.5.210 - 8.5.218 | Note the following:
|
MS SQL Server 2019 | 8.5.2+ | Starting with following versions:
|
Oracle 11g | 8.0 - 8.5.218 | Discontinued as of December 31, 2020. |
Oracle 11g RAC | 8.0 - 8.5.218 | Discontinued as of December 31, 2020. |
Oracle 12c R1 | 8.5.1 - 8.5.218 | Latest versions of these WFM components:
|
Oracle 12c R1 RAC | 8.5.204 - 8.5.218 | Note the following:
|
Oracle 12c R2 | 8.5.214 - 8.5.218 | Discontinued as of March 31, 2022. |
Oracle 12c R2 RAC | 8.5.214 - 8.5.218 | Discontinued as of March 31, 2022. |
Oracle 18c | 8.5.2+ | Discontinued as of June 30, 2021. |
Oracle 18c RAC | 8.5.2+ | Discontinued as of June 30, 2021. |
Oracle 19c | 8.5.2+ | Starting with 8.5.214 |
Oracle 19c RAC | 8.5.2+ | Starting with 8.5.214 |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- Release Support numbers refer to Workforce Management.
Component | Release | Interface | Conditions |
---|---|---|---|
Workforce Management | 8.1+ | Management Framework Configuration Server/Proxy | |
Workforce Management | no direct interface | Interaction Server | |
Workforce Management | no direct interface | License Server | |
Workforce Management | no direct interface | SIP Server/T-Server |
IPV6 Support for Additional Interfaces
Notes:
- In the Interface column: (C) stands for Client and (S) stands for Server
- Release Support numbers refer to Workforce Management.
Component | Release | Interface | Conditions |
---|---|---|---|
Workforce Management | 8.1+ | WFM Builder (C) – Configuration Server/Proxy (S) | |
Workforce Management | 8.1+ | WFM Builder (C) – WFM Server (S) | |
Workforce Management | 8.1+ | WFM Configuration Utility (C) – WFM Server (S) | |
Workforce Management | 8.1+ | WFM Daemon (C) – Configuration Server/Proxy (S) | |
Workforce Management | 8.1+ | WFM Daemon (C) – WFM Server (S) | |
Workforce Management | 8.1+ | WFM Data Aggregator (C) – Configuration Server/Proxy (S) | |
Workforce Management | 8.1+ | WFM Data Aggregator (C) – Stat Server (S) | |
Workforce Management | 8.1+ | WFM Data Aggregator (C) – WFM Server (S) | |
Workforce Management | 8.1+ | WFM Server (C) – Configuration Server/Proxy (S) | |
Workforce Management | 8.1+ | WFM Server (C) – Message Server (S) | |
Workforce Management | 8.1+ | WFM Server (C) – WFM Builder (S) | |
Workforce Management | 8.1+ | WFM Server (C) – WFM Server (S) | |
Workforce Management | 8.1+ | WFM Web (C) – Configuration Server/Proxy (S) | |
Workforce Management | 8.1+ | WFM Web (C) – WFM Builder (S) | |
Workforce Management | 8.1+ | WFM Web (C) – WFM Data Aggregator (S) | |
Workforce Management | 8.1+ | WFM Web (C) – WFM Server (S) | |
Workforce Management | no support | WFM Builder (C) – Message Server (S) | |
Workforce Management | no support | WFM Daemon (C) – Message Server (S) | |
Workforce Management | no support | WFM Data Aggregator (C) – Message Server (S) | |
Workforce Management | no support | WFM Web (C) – Message Server (S) |
Prerequisites
Notes:
- If one of supported OpenJDK versions is the preferred choice for your environment, take note that the Genesys WFM solution was tested by the quality assurance team with Oracle OpenJDK only. Other vendor's builds of OpenJDK potentially might not work properly. Therefore, Genesys recommends Oracle OpenJDK builds to ensure the product functions properly.
Workforce Management - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Certified Oracle Client versions: 12.1.0.2 and 19.22 or later | Yes | No | Release: 8.5.0 - 8.5.2 This is installation requirements for Oracle database. Also, 64-bit WFM servers require the 64-bit Oracle Client NOTE: Only approved and certified Oracle Client versions may be used. All other versions unsupported. |
WFM Daemon: Open JDK 17 | Yes | No | Release: 8.5.2+ Starting with version 8.5.219.20 Starting with version 8.5.220.05 validation is done with Eclipse Temurin OpenJDK |
WFM Database Utility: .NET Framework 2.0+ | Yes | No | Release: 8.1.3 |
WFM Database Utility: .NET Framework 2.0+ | Yes | No | Release: 8.1.1 |
WFM Database Utility: .NET Framework 2.0+ | Yes | No | Release: 8.1.2 |
WFM Database Utility: .NET Framework 2.0+ | Yes | No | Release: 8.1.0 |
WFM Database Utility: .NET Framework 2.0+ | Yes | No | Release: 8.5.0 |
WFM Database Utility: .NET Framework 2.0+ | Yes | No | Release: 8.5.1 |
WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0 | Yes | No | Release: 8.1.0 Discontinued as of November 1, 2024. |
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 | Yes | No | Release: 8.1.3 Discontinued as of November 1, 2024. |
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 | Yes | No | Release: 8.1.1 Discontinued as of November 1, 2024. |
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 | Yes | No | Release: 8.1.2 Discontinued as of November 1, 2024. |
WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7) | Yes | No | Release: 8.5.0 Discontinued as of November 1, 2024. |
WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) | Yes | No | Release: 8.5.2 Discontinued as of November 1, 2024. |
WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) | Yes | No | Release: 8.5.1 Discontinued as of November 1, 2024. |
WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10) | Yes | No | Release: 8.5.211 To deploy WFM Web Server with Java 10, minimum versions required for Tomcat 8 are 8.5 and 8.0. NOTE: Tomcat 8.0 is supported up to WFM Web version 8.5.211.02. Discontinued as of November 1, 2024. |
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle JDK 8 or JDK 10) | Yes | No | Release: 8.5.212 To deploy WFM Web Server with Java 10 minimum versions required for Tomcat 8 are 8.5. |
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11) | Yes | No | Release: 8.5.214 To deploy WFM Web Server with Java 11, the minimum versions required for Tomcat 8 are 8.5. |
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11) | Yes | No | Release: 8.5.215 To deploy WFM Web Server with Java 11, the minimum versions required for Tomcat are 8.5.50 and 9.0.30. |
WFM Web Server: Apache Tomcat 9.0.75 (with OpenJDK 17) | Yes | No | Release: 8.5.220 Starting with WFM Web version 8.5.220.07 NOTE: Following Java 9 options should be set in Tomcat --add-opens=java.base/java.util=ALL-UNNAMED |
WFM Web Server: IBM WebSphere 7.0 / 8.0 | Yes | No | Release: 8.5.0 |
WFM Web Supervisors: OpenJDK 17 | Yes | No | Release: 8.5.220 Starting with WFM Web version 8.5.220.07 Starting with version 8.5.220.22 validation is done with Eclipse Temurin OpenJDK and only for UI Launcher |
WFM Web Supervisors: Oracle JRE 7 or JRE 8 | Yes | No | Release: 8.5.1 Discontinued as of November 1, 2024. |
WFM Web Supervisors: Oracle JRE 7 or JRE 8 | Yes | No | Release: 8.5.2 Discontinued as of November 1, 2024. |
WFM Web Supervisors: Oracle JRE 7, JRE 8, JRE 9, or JRE 10 | Yes | No | Release: 8.5.211.00 Discontinued as of November 1, 2024. |
WFM Web Supervisors: Oracle JRE 8, JRE 11, or OpenJDKJRE 11 | Yes | No | Release: 8.5.214+ |
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 | Yes | No | Release: 8.1.0 Discontinued as of November 1, 2024. |
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 | Yes | No | Release: 8.1.2 Discontinued as of November 1, 2024. |
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 | Yes | No | Release: 8.1.1 Discontinued as of November 1, 2024. |
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 | Yes | No | Release: 8.1.3 Discontinued as of November 1, 2024. |
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 | Yes | No | Release: 8.5.0 Discontinued as of November 1, 2024. |
This page was last edited on November 19, 2024, at 17:08.
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