Web Services and Applications
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Notes:
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | OS | Release | Conditions |
---|---|---|---|
OS Family | OS | Release | Conditions |
Linux | CentOS Linux 7 | 8.5.2 | Supported starting with 8.5.202.63. |
Linux | Red Hat Enterprise Linux 6 | 8.5.2 | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.2 | Supported starting with 8.5.201.61. |
Linux | Red Hat Enterprise Linux 8 | 8.5.2 | Supported starting with 8.5.203.03. |
Linux | Red Hat Enterprise Linux 8 | 8.6+ | Supported starting with 8.6.000.03. |
Linux | Red Hat Enterprise Linux 9 | 8.6+ | Supported starting with 8.6.000.03. |
Supported Browsers
Notes:
- Genesys recommends to use the latest release of each browser. However, Genesys will review and address the issues reported in the N-1 versions of the browsers.
- This table combines OS/Browser support for these Applications: Workspace Web Edition and Gplus Adapter for Salesforce.
Browser | Related Operating System | Genesys Release | Conditions/Limitations |
---|---|---|---|
Firefox |
, All OSes |
8.5.2, 8.6+ |
|
Google Chrome |
, All OSes |
8.5.2, 8.6+ |
|
Microsoft Edge |
Windows 10, Windows 11 |
8.5.2 |
|
Microsoft Edge Chromium |
All OSes |
8.6+ |
|
Supported Database/DB Clusters
Database | Release | Conditions/Limitations |
---|---|---|
Cassandra 1 | 8.5.2 | Discontinued support. |
Cassandra 2 | 8.5.201.41 | |
Elasticsearch 1.x | 8.5.2 | |
Elasticsearch 8 | 8.6+ | |
MS SQL Server 2019 | 8.6+ | |
Oracle 19c | 8.6+ | |
PostgreSQL 13 | 8.6+ | |
PostgreSQL 14 | 8.6+ | |
Redis 7.2 | 8.6+ |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Genesys Web Services and Applications - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Supported Versions | |||
Elasticsearch | Yes | No | Release: All Genesys recommends using the latest stable 8.x version of Elasticsearch |
Java 8 | Yes | No | Release: 8.5.201.29 |
Jetty 11 | No | Yes | Release: 8.6+ Jetty 11 is embedded in Web Services (no need to deploy separately). |
Jetty 12 | Yes | No | Release: 8.6+ Jetty 12 is embedded in Web Services (no need to deploy separately). |
Jetty 9.2 | No | Yes | Release: All Jetty 9.2 embedded in Web Services (no need to deploy separately) |
Redis | Yes | No | Release: 8.6+ Starting with 8.6.000.03 Redis 6 is supported. |
Third-Party Component Prerequisites | |||
Java 17 | Yes | No | Release: 8.6+ Starting with 8.6.000.03 |
OpenJDK 8 | Yes | No | Release: 8.5 Starting with 8.5.202.69. |
This page was last edited on June 27, 2024, at 14:33.
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