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Web Services and Applications


Supported Operating Systems

Notes:
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux Red Hat Enterprise Linux 6 8.5.2
Linux Red Hat Enterprise Linux 7 8.5.2 Supported from release 8.5.201.61
Notes:
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux Red Hat Enterprise Linux 6 8.5.2
Linux Red Hat Enterprise Linux 7 8.5.2 Supported from release 8.5.201.61

Supported Browsers


Notes:
  • This table combines OS/Browser support for these Applications: Workspace Web Edition and Gplus Adapter for Salesforce.
  • This table combines OS/Browser support for these Applications: Workspace Web Edition and Gplus Adapter for Salesforce.
Browser Related Operating System Genesys Release Conditions/Limitations
Firefox ESR

Mac OS 10.11, Windows 10, Windows 7, Windows 8

8.5.2

Supported on version 45+


Google Chrome

Mac OS 10.11, Windows 10, Windows 7, Windows 8

8.5.2

Supported on version 54+. However, starting with Chrome version 64, the following HTML features won't work for the web applications integration based on IFRAME if they are in a different domain from Workspace Web Edition: Geolocation (getCurrentPosition and watchPosition), Midi (requestMIDIAccess), Encrypted media extensions (requestMediaKeySystemAccess), and Microphone, Camera (getUserMedia). If one of these features is required, use one of the following solutions: 1. Use a Web Server in front of Workspace Web Edition and the web application that's to be exposed to the same domain. 2. Use the EXTERNAL mode instead of the INTERNAL mode to display the related web application in a popup window.


Microsoft Edge

Windows 10

8.5.2


Microsoft IE

Windows 10, Windows 7, Windows 8

8.5.2

Supported on version 11

Supported Database/DB Clusters


Database Release Conditions/Limitations
Cassandra 1 8.5.2
Cassandra 2 8.5.201.41

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Genesys Web Services and Applications - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Supported Versions

Elasticsearch Yes No Release: All
Genesys recommends using the latest stable 1.x version of Elasticsearch
Java 8 Yes No Release: 8.5.201.29
Jetty 9.2 No Yes Release: All
Jetty 9.2 embedded in Web Services (no need to deploy separately)
This page was last modified on February 20, 2018, at 23:33.

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