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Genesys Interaction Recording

General Information - Genesys Interaction Recording

Genesys Interaction Recording includes the following components: Recording Processor Script, Recording Crypto Server, Genesys SR Service, Recording Muxer Script, Interaction Recording Web Services and Lost Voice Recording (LVR) Recovery Script. The Genesys Interaction Recording Solution also includes the following composite products: Genesys Administrator Extension, Genesys Voice Platform, Genesys Info Mart , Interaction Concentrator, SpeechMiner, SIP Server, and Universal Routing Server. For supported operating environment information of these products, refer to the associated pages in this guide.

Supported Operating Systems

Genesys SR Service Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
OS Family Operating System Release Conditions
Windows Windows 10 8.5.2 Supported only for Genesys Screen Recording Service
Windows Windows 7 8.5.2 Supported only for Genesys Screen Recording Service
Windows Windows 8 8.5.2 Supported only for Genesys Screen Recording Service

Interaction Recording Web Services Support

Notes:
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 6 8.5.2+
Linux Red Hat Enterprise Linux 7 8.5.202.19+ Red Hat Enterprise Linux 7.2 and higher. Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer

Lost Voice Recording (LVR) Recovery Script Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 6 8.5.210.19
Linux Red Hat Enterprise Linux 7 8.5.210.19 Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer
Windows Windows Server 2008 8.5.210.19 R2 is supported
Windows Windows Server 2012 8.5.210.19 R2 is supported

Recording Cloud Backup Service Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Recording Cloud Backup Service is for Genesys Cloud deployments only.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 6 8.5.2 Recording Cloud Backup Service. This is for Genesys Cloud deployments only.
Windows Windows Server 2008 8.5.2 Recording Cloud Backup Service. This is for Genesys Cloud deployments only.
Windows Windows Server 2012 8.5.2 Recording Cloud Backup Service. This is for Genesys Cloud deployments only.

Recording Crypto Server Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.5.1+
Linux Red Hat Enterprise Linux 6 8.5.2
Linux Red Hat Enterprise Linux 7 8.5.075.71+ Red Hat Enterprise Linux 7.2 and higher. Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer
Windows Windows Server 2008 8.5.1+
Windows Windows Server 2012 8.5.2

Recording Muxer Script Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.5.2+
Linux Red Hat Enterprise Linux 6 8.5.2+
Linux Red Hat Enterprise Linux 7 8.5.075.71+ Red Hat Enterprise Linux 7.2 and higher. Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer
Windows Windows Server 2008 8.5.2
Windows Windows Server 2012 8.5.2

Recording Plug-in for GAX Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 7 8.5.0+ Starting with version 8.5.075.72.
Windows Windows Server 2012 8.5.004+

Recording Processor Script Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.5.1+
Linux Red Hat Enterprise Linux 6 8.5.2
Linux Red Hat Enterprise Linux 7 8.5.2 Recording Processor. Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer
Windows Windows Server 2008 8.5.1+
Windows Windows Server 2012 8.5.2

Voice Processor Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 7 9.0.0 Used as Docker host.

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


Database Release Conditions/Limitations
Cassandra 1.2 8.5.2 Supported by Interaction Recording Web Services
Cassandra 2.2 8.5.201.75 Supported by Interaction Recording Web Services
PostgreSQL 9.3 8.5.2 Supported only by Voice Processor 9.0

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Interaction Recording Web Services - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Elasticsearch Yes No
Genesys recommends using the latest stable 1.x version of Elasticsearch
Java 8 Yes No Release: 8.5.201.29
Jetty 9.2 No Yes
Jetty 9.2 embedded in Interaction Recording Web Services (no need to deploy separately)

Recording Cloud Backup Service - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Java 7 Yes No
For Genesys Cloud deployments only

Recording Crypto Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Java 7 Yes No Release: 8.5.050.73
Java 8 Yes No Release: 8.5.060.72

Voice Processor - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Ansible Yes No Release: 9.0.0
Ansible 2.6 is a minimum requirement.
Docker Yes No Release: 9.0.0
Docker 17.12.1-ce is a minimum requirement.
This page was last modified on July 29, 2019, at 01:27.

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