Genesys Interaction Recording
General Information - Genesys Interaction Recording
Genesys Interaction Recording includes the following components: Recording Processor Script, Recording Crypto Server, Genesys Screen Recording Service (SRS), Recording Muxer Script, Interaction Recording Web Services and Lost Voice Recording (LVR) Recovery Script. The Genesys Interaction Recording Solution also includes the following composite products: Genesys Administrator Extension, Genesys Voice Platform, Genesys Info Mart , Interaction Concentrator, SpeechMiner, SIP Server, and Universal Routing Server. For supported operating environment information of these products, refer to the associated pages in this guide.
Supported Operating Systems
Genesys Screen Recording Service (SRS) Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows 10 | 8.5.2+ | Supported only for Genesys Screen Recording Service (SRS). |
Windows | Windows 11 | 8.5.5+ | Supported only for Genesys Screen Recording Service (SRS). |
Windows | Windows 8 | 8.5.2 | Discontinued as of September 30, 2023.
|
Windows | Windows Server 2012 | 8.5.2 | Last supported: 8.5.371.30 |
Windows | Windows Server 2019 | 8.5.3+ | Note the following:
|
Windows | Windows Server 2022 | 8.5.5+ | Support starting with 8.5.500.20.
Note the following:
|
Interaction Recording Web Services Support
- For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 6 | 8.5.0+ | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.2+ | Starting with 8.5.202.19. |
Linux | Red Hat Enterprise Linux 8 | 8.5.2+ | Starting with 8.5.204.14 |
Linux | Red Hat Enterprise Linux 9 | 8.5.2+ | Starting with 8.5.205.65 |
Lost Voice Recording (LVR) Recovery Script Support
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 6 | 8.5.210.19 | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.2+ | Starting with 8.5.210.19. Last supported: 8.5.222.54 |
Linux | Red Hat Enterprise Linux 8 | 8.5.2+ | Starting with 8.5.222.54 |
Linux | Red Hat Enterprise Linux 9 | 8.5.2+ | Starting with 8.5.222.55 |
Windows | Windows Server 2008 | 8.5.210.19 | Discontinued as of June 30, 2020
|
Windows | Windows Server 2012 | 8.5.2 | Starting with 8.5.210.19. Last supported: 8.5.222.54 |
Windows | Windows Server 2019 | 8.5.2+ | Starting with 8.5.222.54 |
Recording Cloud Backup Service Support
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
- Recording Cloud Backup Service is for Genesys Engage cloud deployments only.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 6 | 8.5.2 | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 8 | 8.5.2 | Recording Cloud Backup Service. This is for Genesys Engage cloud deployments only. |
Windows | Windows Server 2008 | 8.5.2 | Discontinued as of June 30, 2020
|
Windows | Windows Server 2012 | 8.5.2 | Recording Cloud Backup Service. This is for Genesys Engage cloud deployments only. |
Windows | Windows Server 2019 | 8.5.2 | Recording Cloud Backup Service. This is for Genesys Engage cloud deployments only. |
Recording Crypto Server Support
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 5 | 8.5.0+ | Discontinued as of June 30, 2018. |
Linux | Red Hat Enterprise Linux 6 | 8.5.0+ | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.0+ | Starting with 8.5.075.71. Last supported: 8.5.093.82 |
Linux | Red Hat Enterprise Linux 8 | 8.5.0+ | Starting with 8.5.093.82 |
Linux | Red Hat Enterprise Linux 9 | 8.5.0+ | Starting with 8.5.095.17 |
Windows | Windows Server 2008 | 8.5.0+ | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.5.0+ | Starting with 8.5.005.09. Last supported: 8.5.093.82 |
Windows | Windows Server 2019 | 8.5.0+ | Starting with 8.5.093.82. |
Recording Muxer Script Support
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 5 | 8.5.0+ | Discontinued as of June 30, 2018. |
Linux | Red Hat Enterprise Linux 6 | 8.5.0+ | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.2+ | Starting with 8.5.275.71. Last supported: 8.5.500.09. |
Linux | Red Hat Enterprise Linux 8 | 8.5.2+ | Starting with 8.5.291.93 |
Linux | Red Hat Enterprise Linux 9 | 8.5.5+ | Starting with 8.5.500.12 |
Windows | Windows Server 2008 | 8.5.2 | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.5.2 | Starting with 8.5.210.70. Last supported: 8.5.292.03 |
Windows | Windows Server 2019 | 8.5.2+ | Starting with 8.5.291.93 |
Recording Plug-in for GAX Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 7 | 8.5.0+ | Starting with 8.5.075.72. Last supported: 8.5.097.57 |
Linux | Red Hat Enterprise Linux 8 | 8.5.0+ | Starting with 8.5.097.57 |
Linux | Red Hat Enterprise Linux 9 | 8.5.5+ | Starting with 8.5.500.05 |
Windows | Windows Server 2008 | 8.5.0+ | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.5.0 | Starting with 8.5.004.11. Last supported: 8.5.097.57 |
Windows | Windows Server 2019 | 8.5.0+ | Starting with 8.5.097.57 |
Recording Processor Script Support
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 6 | 8.5.0+ | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.0+ | Starting with 8.5.030.87. Last supported: 8.5.500.11. |
Linux | Red Hat Enterprise Linux 8 | 8.5.0+ | Starting with 8.5.091.27 |
Linux | Red Hat Enterprise Linux 9 | 8.5.5+ | Starting with 8.5.500.15 |
Windows | Windows Server 2008 | 8.5.1+ | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.5.0+ | Starting with 8.5.000.25. Last supported: 8.5.091.27 |
Windows | Windows Server 2019 | 8.5.0+ | Starting with 8.5.091.27 |
Voice Processor Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 7 | 9.0.0 | Used as Docker host. |
Linux | Red Hat Enterprise Linux 8 | 9.0.0+ | Used as Docker host. Starting with version 9.0.000.32. |
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Database | Release | Conditions/Limitations |
---|---|---|
Cassandra 1.2 | 8.5.2 | Supported by Interaction Recording Web Services. |
Cassandra 2.2 | 8.5.201.75 | Supported by Interaction Recording Web Services. |
Elasticsearch 1.x | All | Genesys supports using the stable 1.x version of Elasticsearch for Interaction Recording Web Services |
Elasticsearch 7.16 | 8.5.204 | Genesys recommends using the latest stable version of Elasticsearch 7.16.3 starting from Interaction Recording Web Services 8.5.204.16. |
Elasticsearch 7.17 | 8.5.2+ | Genesys recommends using the latest stable version of Elasticsearch 7.17.15 starting from Interaction Recording Web Services 8.5.205.32. |
PostgreSQL 12.11 | 8.5.2 | Supported only by Voice Processor 9.0. |
Supported Virtualization Platforms
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Interaction Recording Web Services - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Elasticsearch 1.x | Yes | No | Release: All Genesys supports using the stable 1.x version of Elasticsearch. |
Elasticsearch 7.16.3 | Yes | No | Release: 8.5.204 Genesys recommends using the latest stable version of Elasticsearch 7.16.3 starting from Interaction Recording Web Services 8.5.204.16. |
Elasticsearch 7.17.15 | Yes | No | Release: 8.5.2+ Genesys recommends using the latest stable version of Elasticsearch 7.17.15 starting from Interaction Recording Web Services 8.5.205.32. |
Jetty 9.2 | No | Yes | Release: All Jetty 9.2 embedded in Interaction Recording Web Services (no need to deploy separately). |
Oracle Java 8 or OpenJDK 8 | Yes | No | Release: 8.5.201.29 Interaction Recording Web Services requires either either Oracle Java 8 or OpenJDK 8. |
Lost Voice Recording (LVR) Recovery Script - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Oracle Java 8 or OpenJDK 8 | Yes | No | Release: All Genesys recommends using the latest supported versions of Oracle or OpenJDK Java and deprecating any previous versions. |
Recording Cloud Backup Service - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Oracle Java 8 or OpenJDK 8 | Yes | No | Release: All Note the following:
|
Recording Crypto Server - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Oracle Java 7 | Yes | No | Release: 8.5 Note the following:
|
Oracle Java 8 or OpenJDK 8 | Yes | No | Release: 8.5+ Note the following:
|
Voice Processor - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Ansible | Yes | No | Release: 9.0.0 Note the following:
|
Docker | Yes | No | Release: 9.0.0 Note the following:
|