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Genesys Interaction Recording

General Information - Genesys Interaction Recording

Genesys Interaction Recording includes the following components: Recording Processor Script, Recording Crypto Server, Genesys Screen Recording Service (SRS), Recording Muxer Script, Interaction Recording Web Services and Lost Voice Recording (LVR) Recovery Script. The Genesys Interaction Recording Solution also includes the following composite products: Genesys Administrator Extension, Genesys Voice Platform, Genesys Info Mart , Interaction Concentrator, SpeechMiner, SIP Server, and Universal Routing Server. For supported operating environment information of these products, refer to the associated pages in this guide.


Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Genesys Screen Recording Service (SRS) Support Support

OS Family Operating System Release Conditions
Windows Windows 10 8.5.2
Windows Windows 7 8.5.2
Windows Windows 8 8.5.2 Supported only for Genesys Screen Recording Service (SRS).
Windows Windows Server 2012 8.5.2 Note the following:
  • R2 is supported.
  • Supported on Windows Server 2012 only if Citrix Server is also deployed on Windows Server 2012.

Interaction Recording Web Services Support

Notes:
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 6 8.5.2+
Linux Red Hat Enterprise Linux 7 8.5.202.19+ Red Hat Enterprise Linux 7.2 and higher. Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer

Lost Voice Recording (LVR) Recovery Script Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 6 8.5.210.19
Linux Red Hat Enterprise Linux 7 8.5.210.19 Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer
Windows Windows Server 2008 8.5.210.19 R2 is supported
Windows Windows Server 2012 8.5.210.19 R2 is supported

Recording Cloud Backup Service Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Recording Cloud Backup Service is for Genesys Engage cloud deployments only.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 6 8.5.2 Recording Cloud Backup Service. This is for Genesys Engage cloud deployments only.
Windows Windows Server 2008 8.5.2 Recording Cloud Backup Service. This is for Genesys Engage cloud deployments only.
Windows Windows Server 2012 8.5.2 Recording Cloud Backup Service. This is for Genesys Engage cloud deployments only.

Recording Crypto Server Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.5.1+
Linux Red Hat Enterprise Linux 6 8.5.2
Linux Red Hat Enterprise Linux 7 8.5.075.71+ Red Hat Enterprise Linux 7.2 and higher. Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer
Windows Windows Server 2008 8.5.1+
Windows Windows Server 2012 8.5.2+ Starting with 8.5.005.09

Recording Muxer Script Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.5.2+
Linux Red Hat Enterprise Linux 6 8.5.2+
Linux Red Hat Enterprise Linux 7 8.5.075.71+ Red Hat Enterprise Linux 7.2 and higher. Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer
Windows Windows Server 2008 8.5.2
Windows Windows Server 2012 8.5.2 Starting with 8.5.210.70

Recording Plug-in for GAX Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 7 8.5.0+ Starting with 8.5.075.72
Windows Windows Server 2012 8.5.004+

Recording Processor Script Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.5.1+
Linux Red Hat Enterprise Linux 6 8.5.2
Linux Red Hat Enterprise Linux 7 8.5.2 Recording Processor. Supported for the following components (EXT4 file system is recommended.):
  • Recording Web Services
  • Recording Processor Script
  • Recording Crypto Server
  • Muxer
Windows Windows Server 2008 8.5.1+
Windows Windows Server 2012 8.5.2+ Starting with 8.5.000.25

Voice Processor Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 7 9.0.0 Used as Docker host.

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


Database Release Conditions/Limitations
Cassandra 1.2 8.5.2 Supported by Interaction Recording Web Services
Cassandra 2.2 8.5.201.75 Supported by Interaction Recording Web Services
PostgreSQL 9.3 8.5.2 Supported only by Voice Processor 9.0
PostgreSQL 9.4 8.5.2 Supported only by Voice Processor 9.0
PostgreSQL 9.5 8.5.2 Supported only by Voice Processor 9.0
PostgreSQL 9.6 8.5.2 Supported only by Voice Processor 9.0

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Interaction Recording Web Services - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Elasticsearch Yes No Release: All
Genesys recommends using the latest stable 1.x version of Elasticsearch
Jetty 9.2 No Yes Release: All
Jetty 9.2 embedded in Interaction Recording Web Services (no need to deploy separately)
Oracle Java 8 or OpenJDK 8 Yes No Release: 8.5.201.29
Interaction Recording Web Services requires either either Oracle Java 8 or OpenJDK 8.

Recording Cloud Backup Service - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Oracle Java 8 or OpenJDK 8 Yes No Release: All

Note the following:

  • For Genesys Engage cloud deployments only
  • Recording Cloud Backup Service requires either Oracle Java 8 or OpenJDK 8.

Recording Crypto Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Oracle Java 7 Yes No Release: 8.5

Note the following:

  • Support discontinued as of 8.5.093.27 released on October 08, 2019.
  • Only JRE is required.
Oracle Java 8 or OpenJDK 8 Yes No Release: 8.5+

Note the following:

  • Starting with 8.5.060.72
  • Recording Crypto Server requires either Oracle Java 8 or OpenJDK 8.

Voice Processor - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Ansible Yes No Release: 9.0.0

Note the following:

  • Ansible 2.6 is a minimum requirement.
  • Use provided Ansible Playbook Scripts
Docker Yes No Release: 9.0.0

Note the following:

  • Docker 17.12.1-ce is a minimum requirement.
  • There is no official support for Kubernetes/Helm.
This page was last edited on February 18, 2021, at 10:07.
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