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Genesys Mobile Services

Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 6.x and later.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux CentOS Linux 7 8.5.2+ Starting with release 8.5.206.04.
Linux Oracle Linux 6 8.5.2+ Note the following:
  • Support starting with 8.5.206.05.
  • Requires RHEL compatibility packages.
Linux Oracle Linux 7 8.5.2+ Starting with release 8.5.206.06.
Linux Red Hat Enterprise Linux 7 8.5+
  • GMS is supported on Red Hat Enterprise Linux 7.7 starting with 8.5.216.
  • GMS is supported on Red Hat Enterprise Linux 7.9 starting with 8.5.228.02
  • Linux Red Hat Enterprise Linux 8 8.5.2+ GMS is supported on Red Hat Enterprise Linux 8 starting with 8.5.228.02
    Windows Windows Server 2012 8.5.0 Starting with version 8.5.002
    Windows Windows Server 2016 8.5.203.03
    Windows Windows Server 2019 8.5.2+ Starting with 8.5.213.03.

    Supported Browsers


    Notes:
    • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
    Component Browser Release Conditions/Limitations
    Service Management User Interface Firefox ESR 8.1.0+
    Service Management User Interface Google Chrome 8.1.0+
    Service Management User Interface Microsoft Edge Chromium 8.5.2 Supports from version 83.0.478.45 starting with 8.5.219.03.

    Supported Database/DB Clusters


    Database Release Conditions/Limitations
    Cassandra 2.2 8.5-8.5.1 Tested and verified on Cassandra 2.2.9. Cassandra on Windows platform is not supported.
    Cassandra 3.x 8.5.200 Tested and verified. Cassandra on Windows platform is not supported.
    Cassandra 4.x 8.5.230+ Tested and verified on Cassandra 4.0. Cassandra on Windows platform is not supported.

    Supported Virtualization Platforms

    Tip
    See the global page that lists all Virtualization-related information.

    IPV6 Support for Common Interfaces


    No IPV6 information for common interfaces at this time.

    IPV6 Support for Additional Interfaces


    No IPV6 information for additional components at this time.

    Prerequisites


    Genesys Mobile Services - Prerequisites

    Third-Party Component Prerequisites

    Acquired by Customer

    Provided by Genesys

    Conditions/Limitations

    Third-Party Component Prerequisites

    OpenJDK 11 Yes No Release: 8.5.208+
    Either OpenJDK 11 or Oracle Java 11 Developer's Kit (JDK) is supported.
    OpenJDK 8 Yes No Release: 8.5.206.04+
    Oracle Java 11 Developer's Kit (JDK) Yes No Release: 8.5.208+
    Either OpenJDK 11 or Oracle Java 11 Developer's Kit (JDK) is supported.
    Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.103+
    This page was last edited on June 16, 2022, at 09:09.
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