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Genesys Mobile Services

Supported Operating Systems

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 6.x and later.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux CentOS Linux 7 8.5.2+ Starting with release 8.5.206.04.
Linux Oracle Linux 6 8.5.2+ Note the following:
  • Support starting with 8.5.206.05.
  • Requires RHEL compatibility packages.
Linux Oracle Linux 7 8.5.2+ Starting with release 8.5.206.06.
Linux Red Hat Enterprise Linux 5 8.1.0 - 8.5.203.04
Linux Red Hat Enterprise Linux 6 8.1.2+
Linux Red Hat Enterprise Linux 7 8.5.0
Windows Windows Server 2008 8.1.0+
Windows Windows Server 2012 8.5.0 Starting with version 8.5.002
Windows Windows Server 2016 8.5.203.03

Supported Browsers


Notes:
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component Browser Release Conditions/Limitations
Service Management User Interface Firefox ESR 8.1.0+
Service Management User Interface Google Chrome 8.1.0+
Service Management User Interface Microsoft IE 8.5.1 Version 11

Supported Database/DB Clusters


Database Release Conditions/Limitations
Cassandra 2.2 8.5 Tested and verified on Cassandra 2.2.9.
Cassandra 3.11 8.5.200 Tested and verified.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Genesys Mobile Services - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 8.5.208+
Either OpenJDK 11 or Oracle Java 11 Developer's Kit (JDK) is supported.
OpenJDK 8 Yes No Release: 8.5.206.04+
Oracle Java 11 Developer's Kit (JDK) Yes No Release: 8.5.208+
Either OpenJDK 11 or Oracle Java 11 Developer's Kit (JDK) is supported.
Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.103+
This page was last modified on March 14, 2019, at 10:30.

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