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Genesys Administrator Extension

Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Genesys Administrator (GA) Support

OS Family Operating System Release Conditions
Windows Windows Server 2012 8.1.304+
Windows Windows Server 2016 8.1.310+
Windows Windows Server 2019 8.1.311+ Starting with 8.1.311.07.
Windows Windows Server 2022 8.1.311+ Starting with 8.1.311.07.

Genesys Administrator Extension (GAX) Support

Notes:
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself.
OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.2+ Starting with 8.5.290.20.
Linux Red Hat Enterprise Linux 7 8.5.2+
Linux Red Hat Enterprise Linux 8 9.0.1+ Starting with 9.0.100.72 +
Linux Red Hat Enterprise Linux 9 9.0.1+ Starting with 9.0.106.12+
Windows Windows Server 2012 8.1.4+ With 64-bit applications running natively on a 64-bit OS.
Windows Windows Server 2016 8.5.260+ As per Oracle, this version of Windows requires Java 8 version 1.8.0_111+.
Windows Windows Server 2019 9.0.1+ Starting with 9.0.100.72+

Supported Browsers


Notes:
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component Browser Release Conditions/Limitations
Genesys Administrator (GA) Firefox ESR 8.0.2 - 8.1
Genesys Administrator Extension Microsoft Edge Chromium 9.0.1+
Genesys Administrator Extension (GAX) Apple Safari 8.5.2+ Versions 7 and 8 are supported
Genesys Administrator Extension (GAX) Firefox ESR 8.5+
Genesys Administrator Extension (GAX) Google Chrome 8.1.2+ Starting from 8.5.2+, Chrome is supported on MAC OS X v10.9+.
Genesys Administrator Extension (GAX) Microsoft Edge 8.5.24+

Supported Database/DB Clusters


Notes:
  • Genesys Administrator does not support the AlwaysOn Availability Groups feature.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
MS SQL Server 2012 8.1.4+
MS SQL Server 2014 8.5.24+
MS SQL Server 2014 Cluster 8.5.24+ Supports AlwaysOn Cluster with Synchronous Mirroring capability. However, JTDS, the third-party JDBC driver that GAX uses, does not officially support the AlwaysOn configuration. Therefore, even though Genesys successfully tested GAX with MS SQL Server 2014 Cluster/AlwaysOn, Genesys cannot officially recommend anything but a simple failover clustering configuration.
MS SQL Server 2016 8.5.26+
MS SQL Server 2016 Cluster 8.5.26+ Supports AlwaysOn Cluster with Synchronous Mirroring capability. However, JTDS, the third-party JDBC driver that GAX uses, does not officially support the AlwaysOn configuration. Therefore, even though Genesys successfully tested GAX with MS SQL Server 2016 Cluster/AlwaysOn, Genesys cannot officially recommend anything but a simple failover clustering configuration.
MS SQL Server 2017 8.5.26+ Starting with 8.5.260.11
MS SQL Server 2019 9.0.1+ Starting with 9.0.103.06
Oracle 12c R1 8.1.4+
Oracle 12c R1 RAC 8.5.2+ SCAN is supported.
Oracle 12c R2 RAC 8.5.2+ Discontinued as of March 31, 2022.
Oracle 18c 9.0.100+ Discontinued as of June 30, 2021.
Oracle 18c RAC 9.0.100+ Discontinued as of June 30, 2021.
Oracle 19c 9.0.100+ Enterprise Edition 19.0.0.0.0 is supported.
Oracle 19c RAC 9.0.100+ Starting with 9.0.100.56
PostgreSQL 10 8.5.2+ Discontinued as of June 30, 2024. Support started with 8.5.220.47.
PostgreSQL 13 9.0.1+ Starting with 9.0.103.06
PostgreSQL 9.3 8.5.2+ Discontinued as of November 11, 2021.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release numbers refer to Genesys Administrator.
Component Release Interface Conditions
Genesys Administrator (GA) 8.1 Management Framework Configuration Server/Proxy
Genesys Administrator (GA) no direct interface License Server
Genesys Administrator Extension (GAX) no direct interface License Server

IPV6 Support for Additional Interfaces


Notes:
  • Release numbers refer to Genesys Administrator.
Component Release Interface Conditions
Genesys Administrator (GA) 8.1 Browser to Genesys Administrator Extension backend

Prerequisites


Genesys Administrator (GA) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Windows Server 2019

Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed. Yes No
Microsoft Internet Information Services (IIS) Version 10 Yes No

Windows Server 2022

Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed. Yes No
Microsoft Internet Information Services (IIS) Version 10 Yes No

Windows Server 2008 (except for R2)

ASP.NET 2.0 Yes No
Microsoft .NET Framework 3.5 SP1 Yes No
Microsoft Internet Information Services (IIS) Version 7 Yes No

Windows Server 2008 R2

ASP.NET 2.0 Yes No
Microsoft .NET Framework 3.5 SP1 Yes No
Microsoft Internet Information Services (IIS) Version 7.5 Yes No

Windows Server 2012

Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed. Yes No
Microsoft Internet Information Services (IIS) Version 8.0 Yes No

Windows Server 2012 R2

Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed. Yes No
Microsoft Internet Information Services (IIS) Version 8.5 Yes No

Genesys Administrator Extension (GAX) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Apache/Tomcat 8 Yes No Release: 8.5.260+
Support starts with version 8.5.260
Apache/Tomcat 9 Yes No Release: 9.0.100+
GAX 9.0.100+ supports Tomcat 9.0.36.
Jetty 12 No Yes Release: 9.0.1+
Starting with 9.0.107.04
OpenJDK 17 Yes No Release: 9.0.1+
Starting with 9.0.107.04.
OpenJDK 8 Yes No Release: 8.5.2+
Starting with 8.5.290.09. JDK/JRE 8 is not supported starting with 9.0.107.04.
Oracle Java 6 Runtime (JRE) Yes No Release: 8.1.2 - 8.5.250
JDK/JRE 6 is not supported starting with 8.5.260.11.
Oracle Java 7 Runtime (JRE) Yes No Release: 8.1.4 - 8.5.290
JDK/JRE 7 is mandatory to install GAX starting with version 8.5.260.11 to 8.5.290.xx. It is not supported in GAX 9.x.
Oracle Java 8 Runtime (JRE) Yes No Release: 8.5.2+
JDK/JRE 8 is not supported starting with 9.0.107.04.
Oracle Java 8 Runtime (JRE) Yes No Release: 9.0.1+

Note the following:

  • Starting with 9.0.100.72
  • Requires Java version 1.8.0_211 or later
  • JDK/JRE 8 is not supported starting with 9.0.107.04.
Oracle JDBC (OJDBC) driver 11 No Yes Release: 9.0.1+
Starting with 9.0.107.04.
Oracle JDK 1.8 Yes No Release: 9.0+
Not supported starting with 9.0.107.04.
Oracle OpenJDK 11 Yes No Release: 9.0+
Support is for OpenJDK 11 or later starting with 9.0.001.26. JDK/JRE 11 is not supported starting with 9.0.107.04.
Redhat OpenJDK 11 Yes No Release: 9.0+
Support is for OpenJDK 11 or later starting with 9.0.001.26. JDK/JRE 11 is not supported starting with 9.0.107.04.
This page was last edited on July 31, 2024, at 14:34.
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