Genesys Administrator Extension
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Genesys Administrator (GA) Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows Server 2012 | 8.1.304+ | Discontinued as of October 31, 2024 |
Windows | Windows Server 2016 | 8.1.310+ | |
Windows | Windows Server 2019 | 8.1.311+ | Starting with 8.1.311.07. |
Windows | Windows Server 2022 | 8.1.311+ | Starting with 8.1.311.07. |
Genesys Administrator Extension (GAX) Support
Notes:
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | CentOS Linux 7 | 8.5.2+ | Starting with 8.5.290.20. |
Linux | Red Hat Enterprise Linux 7 | 8.5.2+ | |
Linux | Red Hat Enterprise Linux 8 | 9.0.1+ | Starting with 9.0.100.72 + |
Linux | Red Hat Enterprise Linux 9 | 9.0.1+ | Starting with 9.0.106.12+ |
Windows | Windows Server 2012 | 8.1.4+ | Discontinued as of October 31, 2024
|
Windows | Windows Server 2016 | 8.5.260+ | As per Oracle, this version of Windows requires Java 8 version 1.8.0_111+. |
Windows | Windows Server 2019 | 9.0.1+ | Starting with 9.0.100.72+ |
Supported Browsers
Notes:
- Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
Genesys Administrator (GA) | Firefox ESR | 8.0.2 - 8.1 | |
Genesys Administrator Extension | Microsoft Edge Chromium | 9.0.1+ | |
Genesys Administrator Extension (GAX) | Apple Safari | 8.5.2+ | Versions 7 and 8 are supported |
Genesys Administrator Extension (GAX) | Firefox ESR | 8.5+ | |
Genesys Administrator Extension (GAX) | Google Chrome | 8.1.2+ | Starting from 8.5.2+, Chrome is supported on MAC OS X v10.9+. |
Genesys Administrator Extension (GAX) | Microsoft Edge | 8.5.24+ |
Supported Database/DB Clusters
Notes:
- Genesys Administrator does not support the AlwaysOn Availability Groups feature.
- Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database | Release | Conditions/Limitations |
---|---|---|
MS SQL Server 2012 | 8.1.4+ | |
MS SQL Server 2014 | 8.5.24+ | |
MS SQL Server 2014 Cluster | 8.5.24+ | Supports AlwaysOn Cluster with Synchronous Mirroring capability. However, JTDS, the third-party JDBC driver that GAX uses, does not officially support the AlwaysOn configuration. Therefore, even though Genesys successfully tested GAX with MS SQL Server 2014 Cluster/AlwaysOn, Genesys cannot officially recommend anything but a simple failover clustering configuration. |
MS SQL Server 2016 | 8.5.26+ | |
MS SQL Server 2016 Cluster | 8.5.26+ | Supports AlwaysOn Cluster with Synchronous Mirroring capability. However, JTDS, the third-party JDBC driver that GAX uses, does not officially support the AlwaysOn configuration. Therefore, even though Genesys successfully tested GAX with MS SQL Server 2016 Cluster/AlwaysOn, Genesys cannot officially recommend anything but a simple failover clustering configuration. |
MS SQL Server 2017 | 8.5.26+ | Starting with 8.5.260.11 |
MS SQL Server 2019 | 9.0.1+ | Starting with 9.0.103.06 |
Oracle 12c R1 | 8.1.4+ | |
Oracle 12c R1 RAC | 8.5.2+ | SCAN is supported. |
Oracle 12c R2 RAC | 8.5.2+ | Discontinued as of March 31, 2022. |
Oracle 18c | 9.0.100+ | Discontinued as of June 30, 2021. |
Oracle 18c RAC | 9.0.100+ | Discontinued as of June 30, 2021. |
Oracle 19c | 9.0.100+ | Enterprise Edition 19.0.0.0.0 is supported. |
Oracle 19c RAC | 9.0.100+ | Starting with 9.0.100.56 |
PostgreSQL 10 | 8.5.2+ | Discontinued as of June 30, 2024. Support started with 8.5.220.47. |
PostgreSQL 13 | 9.0.1+ | Starting with 9.0.103.06 |
PostgreSQL 9.3 | 8.5.2+ | Discontinued as of November 11, 2021. |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- Release numbers refer to Genesys Administrator.
Component | Release | Interface | Conditions |
---|---|---|---|
Genesys Administrator (GA) | 8.1 | Management Framework Configuration Server/Proxy | |
Genesys Administrator (GA) | no direct interface | License Server | |
Genesys Administrator Extension (GAX) | no direct interface | License Server |
IPV6 Support for Additional Interfaces
Notes:
- Release numbers refer to Genesys Administrator.
Component | Release | Interface | Conditions |
---|---|---|---|
Genesys Administrator (GA) | 8.1 | Browser to Genesys Administrator Extension backend |
Prerequisites
Genesys Administrator (GA) - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Windows Server 2019 | |||
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed. | Yes | No | |
Microsoft Internet Information Services (IIS) Version 10 | Yes | No | |
Windows Server 2022 | |||
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed. | Yes | No | |
Microsoft Internet Information Services (IIS) Version 10 | Yes | No | |
Windows Server 2008 (except for R2) | |||
ASP.NET 2.0 | Yes | No | |
Microsoft .NET Framework 3.5 SP1 | Yes | No | |
Microsoft Internet Information Services (IIS) Version 7 | Yes | No | |
Windows Server 2008 R2 | |||
ASP.NET 2.0 | Yes | No | |
Microsoft .NET Framework 3.5 SP1 | Yes | No | |
Microsoft Internet Information Services (IIS) Version 7.5 | Yes | No | |
Windows Server 2012 | |||
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed. | Yes | No | |
Microsoft Internet Information Services (IIS) Version 8.0 | Yes | No | |
Windows Server 2012 R2 | |||
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed. | Yes | No | |
Microsoft Internet Information Services (IIS) Version 8.5 | Yes | No |
Genesys Administrator Extension (GAX) - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Apache/Tomcat 8 | Yes | No | Release: 8.5.260+ Support starts with version 8.5.260 |
Apache/Tomcat 9 | Yes | No | Release: 9.0.100+ GAX 9.0.100+ supports Tomcat 9.0.36. |
Jetty 12 | No | Yes | Release: 9.0.1+ Starting with 9.0.107.04 |
OpenJDK 17 | Yes | No | Release: 9.0.1+ Starting with 9.0.107.04. |
OpenJDK 8 | Yes | No | Release: 8.5.2+ Starting with 8.5.290.09. JDK/JRE 8 is not supported starting with 9.0.107.04. |
Oracle Java 6 Runtime (JRE) | Yes | No | Release: 8.1.2 - 8.5.250 JDK/JRE 6 is not supported starting with 8.5.260.11. |
Oracle Java 7 Runtime (JRE) | Yes | No | Release: 8.1.4 - 8.5.290 JDK/JRE 7 is mandatory to install GAX starting with version 8.5.260.11 to 8.5.290.xx. It is not supported in GAX 9.x. |
Oracle Java 8 Runtime (JRE) | Yes | No | Release: 8.5.2+ JDK/JRE 8 is not supported starting with 9.0.107.04. |
Oracle Java 8 Runtime (JRE) | Yes | No | Release: 9.0.1+ Note the following:
|
Oracle JDBC (OJDBC) driver 11 | No | Yes | Release: 9.0.1+ Starting with 9.0.107.04. |
Oracle JDK 1.8 | Yes | No | Release: 9.0+ Not supported starting with 9.0.107.04. |
Oracle OpenJDK 11 | Yes | No | Release: 9.0+ Support is for OpenJDK 11 or later starting with 9.0.001.26. JDK/JRE 11 is not supported starting with 9.0.107.04. |
Redhat OpenJDK 11 | Yes | No | Release: 9.0+ Support is for OpenJDK 11 or later starting with 9.0.001.26. JDK/JRE 11 is not supported starting with 9.0.107.04. |
This page was last edited on November 21, 2024, at 07:30.
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