Genesys Web Engagement
Important
- Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
- Genesys Data Processing Server falls under Universal Contact Server, starting with the 9.0 release. See the
Universal Contact Server SOE page for support information.
Supported Operating Systems
Genesys Web Engagement Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | CentOS Linux 7 | 8.5.1 | |
Linux | Red Hat Enterprise Linux 5 | 8.1.1 | Discontinued as of June 30, 2018. |
Linux | Red Hat Enterprise Linux 6 | 8.5 | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5 | |
Windows | Windows Server 2008 | 8.1.1 | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.5 | |
Windows | Windows Server 2016 | 8.5.2 |
Genesys Web Engagement Plug-in for Workspace Desktop Edition Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows 10 | 8.5 | Supports Windows 10 in 8.5.000.42. |
Windows | Windows 7 | 8.1.2 | Discontinued as of June 30, 2020. |
Windows | Windows 7 | 8.5 | Discontinued as of June 30, 2020. |
Windows | Windows Server 2008 | 8.1.2 | Discontinued as of June 30, 2020 |
Windows | Windows Server 2008 | 8.5 | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.5 | Supports Windows Server 2012 in 8.5.000.42. |
Windows | Windows Server 2016 | 8.5.2 |
Supported Browsers
Notes:
- Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
Genesys Web Engagement | Apple Safari | 8.1 | Version 6+ |
Genesys Web Engagement | Apple Safari | 8.5 | Version 6+ |
Genesys Web Engagement | Firefox | 8.1 | Firefox 9.0+ is supported; ESR is not supported |
Genesys Web Engagement | Firefox | 8.5 | Firefox 9.0+ is supported; ESR is not supported |
Genesys Web Engagement | Google Chrome | 8.1 | |
Genesys Web Engagement | Google Chrome | 8.5 |
Supported Database/DB Clusters
Notes:
- An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database | Release | Conditions/Limitations |
---|---|---|
Cassandra 1.2 | 8.1 | |
Cassandra 2.2 | 8.5 | Database version 2.2.9 is supported. |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- Release Support numbers refer to Genesys Web Engagement.
Component | Release | Interface | Conditions |
---|---|---|---|
Genesys Web Engagement Backend | 8.1 | Chat Server | |
Genesys Web Engagement Backend | 8.1 | Interaction Server | |
Genesys Web Engagement Backend | 8.1 | Management Framework Configuration Server/Proxy | |
Genesys Web Engagement Backend | 8.1 | Message Server | |
Genesys Web Engagement Backend | 8.1 | Solution Control Server | |
Genesys Web Engagement Backend | 8.1 | Stat Server | |
Genesys Web Engagement Frontend | 8.1 | Management Framework Configuration Server/Proxy | |
Genesys Web Engagement Frontend | 8.1 | Message Server | |
Genesys Web Engagement Server | 8.5 | Chat Server | |
Genesys Web Engagement Server | 8.5 | Interaction Server | |
Genesys Web Engagement Server | 8.5 | Management Framework Configuration Server/Proxy | |
Genesys Web Engagement Server | 8.5 | Message Server | |
Genesys Web Engagement Server | 8.5 | Solution Control Server | |
Genesys Web Engagement Server | 8.5 | Stat Server |
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Genesys Web Engagement - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Supported Versions | |||
Java 7 | Yes | No | Release: 8.1 Note the following:
|
Java 8 | Yes | No | Release: 8.5+ Note the following:
|
OpenJDK 8 | Yes | No | Release: 8.5+ Supported by Genesys Web Engagement Server starting with 8.5.000.43. |
This page was last edited on May 9, 2023, at 03:43.
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