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Genesys Web Engagement

Important
  • Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
  • Genesys Data Processing Server falls under Universal Contact Server, starting with the 9.0 release. See the

Universal Contact Server SOE page for support information.

Supported Operating Systems

Genesys Web Engagement Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.1
Linux Red Hat Enterprise Linux 5 8.1.1 Discontinued as of June 30, 2018.
Linux Red Hat Enterprise Linux 6 8.5 Discontinued as of November 30, 2020
Linux Red Hat Enterprise Linux 7 8.5
Windows Windows Server 2008 8.1.1 Discontinued as of June 30, 2020
Windows Windows Server 2012 8.5
Windows Windows Server 2016 8.5.2

Genesys Web Engagement Plug-in for Workspace Desktop Edition Support

OS Family Operating System Release Conditions
Windows Windows 10 8.5 Supports Windows 10 in 8.5.000.42.
Windows Windows 7 8.1.2 Discontinued as of June 30, 2020.
Windows Windows 7 8.5 Discontinued as of June 30, 2020.
Windows Windows Server 2008 8.1.2 Discontinued as of June 30, 2020
Windows Windows Server 2008 8.5 Discontinued as of June 30, 2020
Windows Windows Server 2012 8.5 Supports Windows Server 2012 in 8.5.000.42.
Windows Windows Server 2016 8.5.2

Supported Browsers


Notes:
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component Browser Release Conditions/Limitations
Genesys Web Engagement Apple Safari 8.1 Version 6+
Genesys Web Engagement Apple Safari 8.5 Version 6+
Genesys Web Engagement Firefox 8.1 Firefox 9.0+ is supported; ESR is not supported
Genesys Web Engagement Firefox 8.5 Firefox 9.0+ is supported; ESR is not supported
Genesys Web Engagement Google Chrome 8.1
Genesys Web Engagement Google Chrome 8.5

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
Cassandra 1.2 8.1
Cassandra 2.2 8.5 Database version 2.2.9 is supported.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Genesys Web Engagement.
Component Release Interface Conditions
Genesys Web Engagement Backend 8.1 Chat Server
Genesys Web Engagement Backend 8.1 Interaction Server
Genesys Web Engagement Backend 8.1 Management Framework Configuration Server/Proxy
Genesys Web Engagement Backend 8.1 Message Server
Genesys Web Engagement Backend 8.1 Solution Control Server
Genesys Web Engagement Backend 8.1 Stat Server
Genesys Web Engagement Frontend 8.1 Management Framework Configuration Server/Proxy
Genesys Web Engagement Frontend 8.1 Message Server
Genesys Web Engagement Server 8.5 Chat Server
Genesys Web Engagement Server 8.5 Interaction Server
Genesys Web Engagement Server 8.5 Management Framework Configuration Server/Proxy
Genesys Web Engagement Server 8.5 Message Server
Genesys Web Engagement Server 8.5 Solution Control Server
Genesys Web Engagement Server 8.5 Stat Server

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Genesys Web Engagement - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Supported Versions

Java 7 Yes No Release: 8.1

Note the following:

  • Java 7 (starting with 1.7.79) is supported in all versions prior to 8.5.
  • You can use either JRE or JDK. However, if you use JRE, you may receive warning messages that do not affect the functionality of your Web Engagement application.
Java 8 Yes No Release: 8.5+

Note the following:

  • Java 8 is supported by Genesys version 8.5 and all subsequent versions.
  • You can use either JRE or JDK. However, if you use JRE, you may receive warning messages that do not affect the functionality of your Web Engagement application.
OpenJDK 8 Yes No Release: 8.5+
Supported by Genesys Web Engagement Server starting with 8.5.000.43.
This page was last edited on May 9, 2023, at 03:43.
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