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Genesys Customer Experience Insights

General Information - Genesys Customer Experience Insights

Genesys Customer Experience Insights is often referred to as Genesys CX Insights, or simply GCXI. This page also provides supported environment information for Reporting and Analytics Aggregates (RAA), the aggregation engine that is required when GCXI is deployed with Genesys Info Mart. For additional documentation about either product, see:


Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux CentOS Linux 7 9.0+ Note the following:
  • CentOS Linux 7.5 is supported starting with GCXI 9.0.007.03
  • CentOS Linux 7.9 is supported starting with GCXI 9.0.016.02
Linux CentOS Linux 8 9.0+ Starting with GCXI 9.0.019.01
Linux Red Hat Enterprise Linux 7 9.0+ Note the following:
  • RedHat Enterprise Linux 7.5 is supported starting with GCXI 9.0.007.03
  • RedHat Enterprise Linux 7.9 is supported starting with GCXI 9.0.016.02
  • Linux Red Hat Enterprise Linux 8 9.0+ Starting with GCXI 9.0.019.01
    Windows Windows Server 2019 100.0+ Compatible with RAA 100.0.004.0100+ (9.0.004.01+)

    Supported Browsers


    Component Browser Release Conditions/Limitations
    Apple Safari 7 9.0+ Windows and Mac OS client. The latest version of the browser is supported.
    Firefox 9.0+ Windows client, Linux client, and Mac OS client: version 36.x and 37.x. The latest version of the browser is supported.
    Google Chrome 9.0+ Mac OS client: version 42.x and 43.x. The latest version of the browser is supported.
    Google Chrome 9.0+ Windows client: version 41.x and 42.x. The latest version of the browser is supported.
    Microsoft Edge 9.0+ Windows client: supported on Windows 10. The latest version of the browser is supported.
    Microsoft IE10 9.0+ Windows client: Standard mode only; certification testing is not performed for compatibility view mode. The latest version of the browser is supported.
    Microsoft IE11 9.0+ Windows client: Standard mode only; certification testing is not performed for compatibility view mode. The latest version of the browser is supported.
    Microsoft IE8 9.0+ Windows client: Standard mode only; certification testing is not performed for compatibility view mode. The latest version of the browser is supported.
    Microsoft IE9 9.0+ Windows client: Standard mode only; certification testing is not performed for compatibility view mode. The latest version of the browser is supported.

    Supported Database/DB Clusters


    Database Release Conditions/Limitations
    MS SQL Server 2012 9.0+ Compatible with Genesys Info Mart 8.1.3+
    MS SQL Server 2016 9.0+ Compatible with Genesys Info Mart 8.5.007+
    MS SQL Server 2016 Cluster 9.0+ Compatible with Genesys Info Mart 8.5.007+; also supports AlwaysOn Cluster with Synchronous Mirroring capability
    MS SQL Server 2017 9.0+ Compatible with Genesys Info Mart 8.5.014.19+
    Oracle 11g RAC 9.0+ Compatible with Genesys Info Mart 8.1+; Oracle 11g Rel 2 is supported
    Oracle 12c R1 RAC 9.0+ Compatible with Genesys Info Mart 8.1+
    Oracle 12c R2 RAC 9.0+ Compatible with Genesys Info Mart 8.5.009.09+ with pluggable databases; test performed using SCAN option; SCAN name was used.
    Oracle 18c RAC 9.0+ Compatible with Genesys Info Mart 8.5.015.07+
    Oracle 19c 8.5+ Compatible with RAA 8.5.011.03+
    Oracle 19c 9.0+ Compatible with GCXI 9.0.014.02+
    Oracle 19c RAC 9.0+ Compatible with Genesys Info Mart 8.5.015.19+
    PostgreSQL 10 9.0+ Compatible with Genesys Info Mart 8.5.011.18+; also GCXI / MicroStrategy Metadata and History List databases are supported
    PostgreSQL 11 9.0+ GCXI / MicroStrategy Metadata and History List databases are supported, starting with 9.0.014
    PostgreSQL 12 9.0+ Compatible with RAA 9.0.001.03+; also GCXI / MicroStrategy Metadata and History List databases are supported, starting with GCXI 100.0.020
    PostgreSQL 9.6 9.0+ Compatible with Genesys Info Mart 8.5.007+; also GCXI / MicroStrategy Metadata and History List databases are supported.

    Supported Virtualization Platforms

    Tip
    See the global page that lists all Virtualization-related information.

    IPV6 Support for Common Interfaces


    No IPV6 information for common interfaces at this time.

    IPV6 Support for Additional Interfaces


    No IPV6 information for additional components at this time.

    Prerequisites


    Notes:

    Genesys Customer Experience Insights - Prerequisites

    Third-Party Component Prerequisites

    Acquired by Customer

    Provided by Genesys

    Conditions/Limitations

    Third-Party Component Prerequisites

    11.3.0300.11047 (MicroStrategy 2021, Update 3) No Yes Release: 100.0+

    Supported starting with release 100.0.024.0000.

    Provided in the Genesys CX Insights Installation Package. However, if you plan to install optional MicroStrategy report editing tools, you must separately download a compatible version of the MicroStrategy software.
    Docker 18.06-ce, 19.03-ce Yes No Release: 9.0+
    Kubernetes v1.20..v.1.22 Yes No Release: 100.0+

    Supported starting with release 100.0.024.0000.

    See the Kubernetes documentation for more information about the latest release of Kubernetes.

    Genesys Products

    Genesys Info Mart 8.5.014.34+ No Yes Release: 9.0+
    intelligent Workload Distribution 8.5 / 9.0 No Yes Release: 9.0+
    In scenarios where Genesys CX Insights release 9.0.016.03 or later is deployed with iWD release 9.0.012.07 or later, or with iWD 8.5.108.14 or a later 8.5 release, Genesys CX Insights automatically enables only those prompts, metrics, and attributes in the Genesys CX Insights for iWD project that are supported by the installed release of iWD.
    Reporting and Analytics Aggregates (RAA) 9.0.001.10+ No Yes Release: 9.0+
    This page was last edited on December 9, 2021, at 18:53.
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