intelligent Workload Distribution
General Information - intelligent Workload Distribution
For supported operating environment information on Genesys Interactive Insights for iWD, see the Genesys Interactive Insights page in this Supported Operating Environment Reference Guide.
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
intelligent Workload Distribution Servers Support
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | CentOS Linux 7 | 9.0+ | Support starts with version 9.0.011. |
Linux | Oracle Linux 7 | 9.0+ | Coupled with Unbreakable Enterprise Kernel Release 4.1, this operating system is supported by the following component starting with the version specified: intelligent Workload Distribution Servers 9.0. |
Linux | Red Hat Enterprise Linux 6 | 8.5 - 9.0 | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.1+ | Supported for use on Kernel Virtual Machine (KVM). |
Linux | Red Hat Enterprise Linux 8 | 9.0+ | Support starts with version 9.0.011. |
Linux | Red Hat Enterprise Linux 9 | 9.0+ | Support starts with version 9.0.019.30 |
Windows | Windows Server 2012 | 8.5+ | |
Windows | Windows Server 2016 | 9.0 | Windows Server 2016 is supported starting with 9.0.003. |
Windows | Windows Server 2019 | 9.0+ | Support starts with version 9.0.011. |
Windows | Windows Server 2022 | 9.0+ | Support starts with version 9.0.020.13. |
Supported Browsers
Notes:
- Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
intelligent Workload Distribution User Interface | Apple Safari | 8.5.103+ | Version 9 and 10 are supported. |
intelligent Workload Distribution User Interface | Apple Safari | 9.0+ | Two latest versions are supported. |
intelligent Workload Distribution User Interface | Firefox ESR | 8.5.1+ | Extended Support Release |
intelligent Workload Distribution User Interface | Google Chrome | 8.5.1+ | Latest and two last versions are supported. |
intelligent Workload Distribution User Interface | Microsoft Edge | 9.0.0+ | Support starts with version 9.0.019.19 |
Supported Database/DB Clusters
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database | Release | Conditions/Limitations |
---|---|---|
MS SQL Server 2012 | 8.5+ | |
MS SQL Server 2012 Cluster | 8.5+ | |
MS SQL Server 2014 | 9.0+ | |
MS SQL Server 2014 Cluster | 9.0+ | Supported with AlwaysOn Cluster |
MS SQL Server 2016 | 9.0.003+ | |
MS SQL Server 2016 Cluster | 9.0.003+ | Supported with AlwaysOn Cluster with Synchronous Mirroring capability. |
MS SQL Server 2017 | 9.0+ | Support starts with version 9.0.010. |
MS SQL Server 2017 Cluster | 9.0+ | Supported with AlwaysOn Cluster. Support starts with version 9.0.010. |
MS SQL Server 2019 | 9.0+ | Support starts with version 9.0.011. |
MS SQL Server 2019 Cluster | 9.0+ | Supported with AlwaysOn Cluster. Support starts with version 9.0.011. |
MS SQL Server 2022 | 9.0+ | Support starts with version 9.0.030. |
MS SQL Server 2022 Cluster | 9.0+ | Supported with AlwaysOn Cluster. Support starts with version 9.0.030. |
Oracle 12c R1 | 8.5.1+ | |
Oracle 12c R1 RAC | 8.5.1+ | |
Oracle 19c | 9.0.0+ | Support starts with version 9.0.012.06. |
Oracle 19c RAC | 9.0.0+ | Support starts with version 9.0.012.06. |
PostgreSQL 9 | 8.5.1+ | Discontinued as of November 11, 2021. Support starts with version 8.5.104.03. |
PostgreSQL 12 | 9.0+ | Support starts with version 9.0.012.xx. |
PostgreSQL 13 | 9.0+ | Support starts with version 9.0.012.xx. |
PostgreSQL 14 | 9.0+ | Support starts with version 9.0.012.xx. |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- This section provides IPv6 information for: intelligent Workload Distribution, intelligent Workload Distribution Runtime Node, intelligent Workload Distribution Runtime Node / Database Capture Point service, intelligent Workload Distribution Runtime Node / Web Service Capture Point service, intelligent Workload Distribution Runtime Node / WebSphere MQ Capture Point service
Component | Release | Interface | Conditions |
---|---|---|---|
intelligent Workload Distribution | no direct interface | License Server | |
intelligent Workload Distribution | no direct interface | SIP Server/T-Server | |
intelligent Workload Distribution | no support | Interaction Server | |
intelligent Workload Distribution | no support | Management Framework Configuration Server/Proxy | |
iWD Runtime Node | no direct interface | License Server | |
iWD Runtime Node | no direct interface | SIP Server/T-Server | |
iWD Runtime Node | no support | Interaction Server | |
iWD Runtime Node | no support | Management Framework Configuration Server/Proxy |
IPV6 Support for Additional Interfaces
Notes:
- Release Support numbers refer to intelligent Workload Distribution.
Component | Release | Interface | Conditions |
---|---|---|---|
intelligent Workload Distribution | no support | Genesys Rules System Authoring Tool | |
intelligent Workload Distribution | no support | Interaction Server Database | |
intelligent Workload Distribution | no support | Interaction Server Event Log Database | |
intelligent Workload Distribution | no support | iWD Configuration Database | |
intelligent Workload Distribution | no support | iWD Runtime Node | |
iWD Runtime Node | no direct interface | iWD Business Context Management Service | |
iWD Runtime Node | no direct interface | iWD Data Mart ETL service | |
iWD Runtime Node | no support | Interaction Server Database | |
iWD Runtime Node | no support | Interaction Server Event Log Database | |
iWD Runtime Node | no support | iWD Data Mart Database service | |
iWD Runtime Node | no support | Stat Server | |
iWD Runtime Node/Database Capture Point Service | no support | Customer-supplied Source System Database | |
iWD Runtime Node/Web Service Capture Point Service | no support | Customer-supplied Source System invoking iWD Web Service Capture Point | |
iWD Runtime Node/WebSphere MQ Capture Point Service | no support | Customer-supplied WebSphere MQ Server |
Prerequisites
Notes:
- For Java Message Service (JMS), only use JMS implementations compliant with JMS version 1.1
intelligent Workload Distribution - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Java Message Service (JMS) | |||
ActiveMQ 5.14.4+ | Yes | No | Release: 9.0+ |
IBM MQ 9.0+ | Yes | No | Release: 9.0+ Starting with iWD History Node 9.0.009 |
TIBCO 8.5.0+ | Yes | No | Release: 9.0+ Starting with iWD History Node 9.0.010 |
Java Version | |||
OpenJDK 11 | Yes | No | Release: 9.0.009+ Not supported by iWD Web from version 9.0.020.12, iWD Manager from version 9.0.021.02, iWD History node from version 9.0.021.01 |
OpenJDK 17 | Yes | No | Release: 9.0.019.30+ Supported by standalone iWD components. For iWD Stat Extension and iWD Plug-in for GAX, it is mandatory that StatServer and GAX support OpenJDK 17 correspondingly. |
OpenJDK 8 | Yes | No | Release: 9.0+ Starting with the following:
|
Oracle Java 8 Developer's Kit (JDK) | Yes | No | Release: 9.0+ Supported until version 9.0.019.xx only. Not supported from version 9.0.020.xx. |
Red Hat OpenJDK 11 | Yes | No | Release: 9.0.009+ Not supported by iWD Web from version 9.0.020.12, iWD Manager from version 9.0.021.02, iWD History node from version 9.0.021.01 |
Servlet Engines | |||
Embedded Servlet Engine | No | Yes | Release: 9.0+ |
IBM WebSphere 8.5 | Yes | No | Release: 8.5 WebSphere 8.5 with IBM JDK 7 |
Tomcat 7.0 | Yes | No | Release: 8.5 Tomcat 7.0 (with JRE 7). For Linux, OpenJDK7 is supported. |
This page was last edited on October 7, 2024, at 15:15.
Comments or questions about this documentation? Contact us for support!