Java Support
Find information about supported versions of Java across all products.
Important
- As there are many builds of Java, validation is done with selected OpenJDK builds (typically Eclipse Temurin™). Support extends to any TCK validated build, relying on this compatibility unless otherwise noted on the product specific page.
- For products delivered as Linux containers, RedHat builds are alternately used.
- This page is auto-generated based on Java information contained on the respective SOE product pages.
Product | Component | Version | Supported Java |
---|---|---|---|
Product | Component | Version | Supported Java |
Genesys Pulse | 9.0 | OpenJDK 8 | |
Genesys Pulse | 9.0 | Oracle Java 8 Runtime (JRE) | |
Genesys Pulse | 9.0.003+ | OpenJDK 11 | |
Genesys Pulse | 9.0.003+ | Oracle Java 11 Runtime (JRE) | |
Composer | Composer | 8.1+ | Oracle Java 7 Runtime (JRE) |
Composer | Composer | 8.1.4+ | Oracle Java 8 Runtime (JRE) |
Composer | Composer | 8.1.5 | OpenJDK 11 |
Composer | Composer | 8.1.5 | OpenJDK 8 |
eServices | Bot Gateway Server | 9.0+ | OpenJDK 11 |
eServices | Bot Gateway Server | 9.0+ | Oracle Java 8 Developer's Kit (JDK), OpenJDK 8 |
eServices | Bot Gateway Server | 9.0.009+ | OpenJDK 17 |
eServices | Classification Server | 8.1.3 - 8.5.3 | Oracle Java 7 Developer's Kit (JDK) |
eServices | Classification Server | 8.5.1+ | Oracle Java 8 Developer's Kit (JDK) |
eServices | Classification Server | 9.0+ | OpenJDK 11 |
eServices | Classification Server | 9.0+ | OpenJDK 17 |
eServices | Content Analyzer (Plugin for Genesys Administrator Extension) | 9.0.001+ | OpenJDK 17 |
eServices | Digital Messaging Server | 9.1+ | OpenJDK 11 |
eServices | E-mail Server Java | 8.1.4 - 8.5.1 | Oracle Java 7 |
eServices | E-mail Server Java | 8.5.1+ | OpenJDK 11 |
eServices | E-mail Server Java | 8.5.1+ | Oracle Java 8 |
eServices | E-mail Server Java | 8.5.209+ | OpenJDK 17 |
eServices | eServices Manager (Plugin for Genesys Administrator Extension) | 9.0.004+ | OpenJDK 17 |
eServices | Interaction Server | 8.5.3 | OpenJDK 11 |
eServices | Interaction Server | 8.5.3 | OpenJDK 8 |
eServices | Interaction Server | 9.0 | OpenJDK 17 |
eServices | Interaction Server Cluster (Plugin for Genesys Administrator Extension) | 8.5.1+ | Oracle Java 8 Developer's Kit (JDK) |
eServices | Interaction Server Cluster (Plugin for Genesys Administrator Extension) | 8.5.2+ | OpenJDK 11 |
eServices | Interaction Server Cluster (Plugin for Genesys Administrator Extension) | 8.5.2+ | OpenJDK 8 |
eServices | Knowledge Manager (Legacy) | 8.5.0 | Oracle Java 6 Developer's Kit (JDK) |
eServices | Knowledge Manager (Legacy) | 8.5.1 | Oracle Java 7 Developer's Kit (JDK) |
eServices | Privacy Manager (Plugin for Genesys Administrator Extension) | 9.0.001+ | OpenJDK 17 |
eServices | Training Server | 7.6 - 8.5.1 | Oracle Java 7 Developer's Kit (JDK) |
eServices | Training Server | 8.5.1+ | Oracle Java 8 Developer's Kit (JDK) |
eServices | Training Server | 9.0+ | OpenJDK 11 |
eServices | Web API Server (Legacy) | All | Oracle Java Developer's Kit (JDK) |
Genesys Intelligent Automation (formerly GAAP) | Genesys Intelligent Automation (formerly GAAP) | 9.0.121+ | OpenJDK 17 |
Genesys Co-browse | Genesys Co-browse | 8.1.3 - 8.5.1 | Oracle Java 7 Developer's Kit (JDK) |
Genesys Co-browse | Genesys Co-browse | 8.5.0+ | Oracle Java 8 Developer's Kit (JDK) |
Genesys Co-browse | Genesys Co-browse | 9.0+ | OpenJDK 11 |
Genesys Co-browse | Genesys Co-browse | 9.0+ | OpenJDK 8 |
Genesys Co-browse | Genesys Co-browse | 9.0+ | Oracle Java 8 Runtime Environment (JRE) |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 8.1.2 - 8.5.250 | Oracle Java 6 Runtime (JRE) |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 8.1.4 - 8.5.290 | Oracle Java 7 Runtime (JRE) |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 8.5.2+ | OpenJDK 8 |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 8.5.2+ | Oracle Java 8 Runtime (JRE) |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 9.0+ | Oracle JDK 1.8 |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 9.0+ | Oracle OpenJDK 11 |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 9.0+ | Redhat OpenJDK 11 |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 9.0.1+ | OpenJDK 17 |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 9.0.1+ | Oracle Java 8 Runtime (JRE) |
Genesys Administrator Extension | Genesys Administrator Extension (GAX) | 9.0.1+ | Oracle JDBC (OJDBC) driver 11 |
Genesys Agent Scripting | Genesys Agent Scripting | Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8 | |
Genesys Desktop | Genesys Agent Desktop/Genesys Supervisor Desktop | 7.6 | JDK 1.4.2 |
Genesys Desktop | Genesys Agent Desktop/Genesys Supervisor Desktop | 7.6 | JDK 1.5 |
Genesys Desktop | Genesys Agent Desktop/Genesys Supervisor Desktop | 7.6 | JDK 1.6 |
Genesys Info Mart | Genesys Info Mart | 8.1 | JDBC Driver |
Genesys Info Mart | Genesys Info Mart | 8.1 | JDK 1.6 or 1.7 |
Genesys Info Mart | Genesys Info Mart | 8.1.2 - 8.5 | JDK 1.7 or Server JRE 1.7 |
Genesys Info Mart | Genesys Info Mart | 8.1.2+ | JDBC Driver |
Genesys Info Mart | Genesys Info Mart | 8.5 | Java SE 8 |
Genesys Info Mart | Genesys Info Mart | 8.5 | Java SE 9 |
Genesys Info Mart | Genesys Info Mart | 8.5.0+ | JDK 1.8 or Server JRE 1.8 |
Genesys Info Mart | Genesys Info Mart | 8.5.003+ | OpenJDK 8 |
Genesys Info Mart | Genesys Info Mart | 8.5.014+ | OpenJDK 11 |
Genesys Info Mart | Genesys Info Mart | 8.5.110+ | OpenJDK 17 |
Genesys Interaction Recording | Interaction Recording Web Services | 8.5.201.29 | Oracle Java 8 or OpenJDK 8 |
Genesys Interaction Recording | Lost Voice Recording (LVR) Recovery Script | All | Oracle Java 8 or OpenJDK 8 |
Genesys Interaction Recording | Recording Cloud Backup Service | All | Oracle Java 8 or OpenJDK 8 |
Genesys Interaction Recording | Recording Crypto Server | 8.5 | Oracle Java 7 |
Genesys Interaction Recording | Recording Crypto Server | 8.5+ | Oracle Java 8 or OpenJDK 8 |
Genesys Knowledge Center | Genesys Knowledge Center | Oracle Java 8 Developer's Kit (JDK) | |
Genesys Knowledge Center | Genesys Knowledge Center | 8.5.3+ | OpenJDK 8 |
Genesys Knowledge Center | Genesys Knowledge Center | 9.0.0 | OpenJDK 9 |
Genesys Media Server | Voice Platform Reporting Plugin for GAX | 9.0+ | OpenJDK 17 |
Genesys Media Server | Voice Platform Reporting Server | 8.0 | Oracle Java 7 Runtime (JRE) |
Genesys Media Server | Voice Platform Reporting Server | 8.1 | Oracle Java 7 Runtime (JRE) |
Genesys Media Server | Voice Platform Reporting Server | 8.5 | Oracle Java 7 Runtime (JRE) |
Genesys Media Server | Voice Platform Reporting Server | 8.5.181+ | Oracle Java 8 Runtime (JRE) |
Genesys Media Server | Voice Platform Reporting Server | 9.0+ | OpenJDK 11 |
Genesys Media Server | Voice Platform Reporting Server | 9.0+ | OpenJDK 11 |
Genesys Media Server | Voice Platform Reporting Server | 9.0.0+ | OpenJDK 17 |
Genesys Mobile Services | Genesys Mobile Services | 8.5.103+ | Oracle Java 8 Developer's Kit (JDK) |
Genesys Mobile Services | Genesys Mobile Services | 8.5.206.04+ | OpenJDK 8 |
Genesys Mobile Services | Genesys Mobile Services | 8.5.208+ | OpenJDK 11 |
Genesys Mobile Services | Genesys Mobile Services | 8.5.208+ | Oracle Java 11 Developer's Kit (JDK) |
Genesys Mobile Services | Genesys Mobile Services | 8.5.3+ | OpenJDK 17 |
Genesys Quality Management (Zoom) | Genesys Quality Management (Zoom) | 8.0+ | Live Monitor application requires JRE 1.6+ |
Genesys Rules System | Genesys Rules System | 8.1 - 8.5.3 | Oracle Java Development Kit (JDK) 6 |
Genesys Rules System | Genesys Rules System | 8.1 - 8.5.3 | Oracle Java Development Kit (JDK) 7 |
Genesys Rules System | Genesys Rules System | 8.5 | JDK 8 (or Oracle Java 8 Runtime (JRE)) |
Genesys Rules System | Genesys Rules System | 8.5 | Oracle Java Development Kit (JDK) 8 |
Genesys Rules System | Genesys Rules System | 9.0 | OpenJDK 11 |
Genesys Rules System | Genesys Rules System | 9.0 | OpenJDK 13 |
Genesys Rules System | Genesys Rules System | 9.0 | OpenJDK 17 |
Genesys Rules System | Genesys Rules System | 9.0 | OpenJDK 8 |
Genesys Rules System | Genesys Rules System | 9.0 | Oracle Java Development Kit (JDK) 8 |
Genesys Voice Platform | Voice Platform Policy Server | 8.5 | Java 7 (JRE) |
Genesys Web Engagement | Genesys Web Engagement | 8.1 | Java 7 |
Genesys Web Engagement | Genesys Web Engagement | 8.5+ | Java 8 |
Genesys Web Engagement | Genesys Web Engagement | 8.5+ | OpenJDK 8 |
Genesys Web Services and Applications | Genesys Web Services and Applications | 8.5 | OpenJDK 8 |
Genesys Web Services and Applications | Genesys Web Services and Applications | 8.5.201.29 | Java 8 |
Genesys Web Services and Applications | Genesys Web Services and Applications | 8.6+ | Java 17 |
Gplus Adapter for SAP ICI Multi-Channel | Gplus Adapter for SAP ICI Multi-Channel | 8.0.2+ | OpenJDK 8 |
Gplus Adapter for SAP ICI Multi-Channel | Gplus Adapter for SAP ICI Multi-Channel | 8.0.2+ | Oracle Java 8 Developer's Kit (JDK) |
Gplus Adapter for Siebel CRM | Gplus UCS Gateway Server for Siebel CRM | 8.0.3+ | OpenJDK 8 |
Gplus Adapter for Siebel CRM | Gplus UCS Gateway Server for Siebel CRM | 8.0.3+ | Oracle Java 8 Developer's Kit (JDK) |
Interaction SDK | Interaction SDK | 7.2 | JDK 1.4.2 |
Interaction SDK | Interaction SDK | 7.2 | JDK 1.5 |
Interaction SDK | Interaction SDK | 7.5 | JDK 1.4.2 |
Interaction SDK | Interaction SDK | 7.5 | JDK 1.5 |
Interaction SDK | Interaction SDK | 7.6.3 | JDK 1.4.2 |
Interaction SDK | Interaction SDK | 7.6.3 | JDK 1.5 |
Interaction SDK | Interaction SDK | 7.6.4+ | Java SE 7 |
Interaction SDK | Interaction SDK | 7.6.4+ | Java SE 8 |
Interaction SDK | Interaction SDK | 7.6.4+ | JDK 1.5 |
Interaction SDK | Interaction SDK | 7.6.4+ | JDK 1.6 |
intelligent Workload Distribution | intelligent Workload Distribution | 9.0+ | OpenJDK 8 |
intelligent Workload Distribution | intelligent Workload Distribution | 9.0+ | Oracle Java 8 Developer's Kit (JDK) |
intelligent Workload Distribution | intelligent Workload Distribution | 9.0+ | Red Hat OpenJDK 11 |
intelligent Workload Distribution | intelligent Workload Distribution | 9.0.009+ | OpenJDK 11 |
intelligent Workload Distribution | intelligent Workload Distribution | 9.0.019.30+ | OpenJDK 17 |
License Reporting Manager | License Reporting Manager | 8.1.2+ | Oracle Java 7 or 8 Runtime (JRE) |
Messaging Apps/Social Engagement | Digital Messaging Server | 9.0+ | OpenJDK 8 |
Messaging Apps/Social Engagement | Digital Messaging Server | 9.0+ | Oracle Java 8 Developer's Kit (JDK) |
Messaging Apps/Social Engagement | Digital Messaging Server | 9.1+ | OpenJDK 11 |
Messaging Apps/Social Engagement | Digital Messaging Server | 9.1+ | OpenJDK 17 |
Messaging Apps/Social Engagement | Genesys Cloud API Driver for Facebook (DMS Driver for Facebook) | 9.0+ | OpenJDK 11 |
Messaging Apps/Social Engagement | Genesys Cloud API Driver for Facebook (DMS Driver for Facebook) | 9.0+ | OpenJDK 17 |
Messaging Apps/Social Engagement | Genesys Cloud API Driver for Twitter (DMS Driver for Twitter) | 9.0+ | OpenJDK 11 |
Messaging Apps/Social Engagement | Genesys Cloud API Driver for Twitter (DMS Driver for Twitter) | 9.0+ | OpenJDK 17 |
Messaging Apps/Social Engagement | Genesys DMS Driver for SMS and MMS | 9.0+ | OpenJDK 11 |
Messaging Apps/Social Engagement | Genesys DMS Driver for SMS and MMS | 9.0+ | OpenJDK 17 |
Messaging Apps/Social Engagement | Genesys DMS Driver for SMS and MMS | 9.0+ | OpenJDK 8 |
Messaging Apps/Social Engagement | Genesys Driver for use with Apple Business Chat via Hub (DMS Driver for Apple Messages for Business) | 9.1+ | OpenJDK 11 |
Messaging Apps/Social Engagement | Genesys Driver for use with Apple Business Chat via Hub (DMS Driver for Apple Messages for Business) | 9.1+ | OpenJDK 17 |
Messaging Apps/Social Engagement | Genesys Driver for use with Genesys Hub (DMS Driver for WhatsApp) | 9.1+ | OpenJDK 11 |
Messaging Apps/Social Engagement | Genesys Driver for use with Genesys Hub (DMS Driver for WhatsApp) | 9.1+ | OpenJDK 17 |
Platform SDK | Platform SDK | 8.1.1 - 8.5.2 | Java SE 7 |
Platform SDK | Platform SDK | 8.5+ | Java SE 8 |
Platform SDK | Platform SDK | 9.0.0+ | OpenJDK 17 |
Platform SDK | Platform SDK | 9.0.004+ | Open JDK 11 |
Pulse Advisors (formerly PMA) | Pulse Advisors | 3.3 - 8.5.1 | Oracle Java 7 Developer's Kit (JDK) |
Pulse Advisors (formerly PMA) | Pulse Advisors | 8.5.1+ | Oracle Database 12c Release 1 (12.1.0.2) JDBC Driver |
Pulse Advisors (formerly PMA) | Pulse Advisors | 8.5.2+ | Oracle Database 12c Release 2 (12.2.0.1) JDBC Driver |
Pulse Advisors (formerly PMA) | Pulse Advisors | 8.5.2+ | Oracle Java 8 Developer's Kit (JDK) |
Pulse Advisors (formerly PMA) | Pulse Advisors | 9.0.002+ | OpenJDK 8 |
Pulse Advisors (formerly PMA) | Pulse Advisors | 9.0.003+ | Oracle Database 18c (18.3) JDBC Driver |
Pulse Advisors (formerly PMA) | Pulse Advisors | 9.0.003+ | Oracle Java 11 Developer's Kit (JDK) and OpenJDK 11 |
Pulse Advisors (formerly PMA) | Pulse Advisors | All | Oracle 11g Release 2 JDBC Driver |
Real-Time Metrics Engine | Multi-Channel Routing Extensions | 8.1 | OpenJDK 11 |
Real-Time Metrics Engine | Multi-Channel Routing Extensions | 8.1 | OpenJDK 8 |
Real-Time Metrics Engine | Multi-Channel Routing Extensions | 8.5.1+ | OpenJDK 17 |
Real-Time Metrics Engine | Multi-Channel Routing Extensions | 8.5.1+ | Oracle Java 8 |
Real-Time Metrics Engine | Orchestration Server Extension | 8.1 | OpenJDK 11 |
Real-Time Metrics Engine | Orchestration Server Extension | 8.1 | OpenJDK 8 |
Real-Time Metrics Engine | Orchestration Server Extension | 8.5.1+ | OpenJDK 17 |
Real-Time Metrics Engine | Orchestration Server Extension | 8.5.1+ | Oracle Java 8 |
Real-Time Metrics Engine | Outbound Contact Center Extensions | 8.1 | OpenJDK 11 |
Real-Time Metrics Engine | Outbound Contact Center Extensions | 8.1 | OpenJDK 8 |
Real-Time Metrics Engine | Outbound Contact Center Extensions | 8.5.1+ | OpenJDK 17 |
Real-Time Metrics Engine | Outbound Contact Center Extensions | 8.5.1+ | Oracle Java 8 |
Real-Time Metrics Engine | Stat Server | 8.5.1+ | OpenJDK 8 |
Real-Time Metrics Engine | Stat Server | 8.5.1+ | OpenJDK 11 |
Real-Time Metrics Engine | Stat Server | 8.5.1+ | OpenJDK 17 |
Real-Time Metrics Engine | Stat Server | 8.5.1+ | Oracle Java 8 |
SIP Feature Server | SIP Feature Server | 8.1+ | OpenJDK 11 |
SIP Feature Server | SIP Feature Server | 8.1+ | OpenJDK 17 |
SIP Feature Server | SIP Feature Server | 8.1+ | OpenJDK 8 |
SIP Feature Server | SIP Feature Server | 8.1+ | Oracle Java 8 Runtime (JRE) |
SIP Feature Server | SIP Feature Server | All | Oracle Java 7 Runtime (JRE) |
Solution Reporting (CCPulse+ and CC Analyzer) | Solution Reporting | Oracle Java 7 or 8 Runtime (JRE) | |
T-Server Cisco Unified Communications Manager | T-Server Cisco Unified Communications Manager | 8.0 - 8.1.1 | Oracle Java 5 Runtime (JRE) |
T-Server Cisco Unified Communications Manager | T-Server Cisco Unified Communications Manager | 8.1.2+ | Oracle Java 7 Runtime (JRE) |
T-Server Cisco Unified Communications Manager | T-Server Cisco Unified Communications Manager | 8.1.2+ | Oracle Java 8 Runtime (JRE) |
T-Server Cisco Unified Communications Manager | T-Server Cisco Unified Communications Manager | 8.1.5+ | OpenJDK 8 |
UC Connector | UC Connector | JDK 1.8.0.91+ | |
Universal Contact Server | Universal Contact Server | 8.1.3 - 8.5.2 | Oracle Java 7 Developer's Kit (JDK) |
Universal Contact Server | Universal Contact Server | 8.5.3+ | OpenJDK 11 |
Universal Contact Server | Universal Contact Server | 8.5.3+ | Oracle Java 8 Developer's Kit (JDK) |
Workforce Management | Workforce Management | 8.1.0 | WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0 |
Workforce Management | Workforce Management | 8.1.0 | WFM Web Supervisors: Sun Java JRE 6 starting with update 12 |
Workforce Management | Workforce Management | 8.1.1 | WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 |
Workforce Management | Workforce Management | 8.1.1 | WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 |
Workforce Management | Workforce Management | 8.1.2 | WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 |
Workforce Management | Workforce Management | 8.1.2 | WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 |
Workforce Management | Workforce Management | 8.1.3 | WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0 |
Workforce Management | Workforce Management | 8.1.3 | WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 |
Workforce Management | Workforce Management | 8.5.0 | WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7) |
Workforce Management | Workforce Management | 8.5.0 | WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7 |
Workforce Management | Workforce Management | 8.5.1 | WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) |
Workforce Management | Workforce Management | 8.5.1 | WFM Web Supervisors: Oracle JRE 7 or JRE 8 |
Workforce Management | Workforce Management | 8.5.2 | WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) |
Workforce Management | Workforce Management | 8.5.2 | WFM Web Supervisors: Oracle JRE 7 or JRE 8 |
Workforce Management | Workforce Management | 8.5.2+ | WFM Daemon: Open JDK 17 |
Workforce Management | Workforce Management | 8.5.211 | WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10) |
Workforce Management | Workforce Management | 8.5.211.00 | WFM Web Supervisors: Oracle JRE 7, JRE 8, JRE 9, or JRE 10 |
Workforce Management | Workforce Management | 8.5.212 | WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle JDK 8 or JDK 10) |
Workforce Management | Workforce Management | 8.5.214 | WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11) |
Workforce Management | Workforce Management | 8.5.214+ | WFM Web Supervisors: Oracle JRE 8, JRE 11, or OpenJDKJRE 11 |
Workforce Management | Workforce Management | 8.5.215 | WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11) |
Workforce Management | Workforce Management | 8.5.220 | WFM Web Server: Apache Tomcat 9.0.75 (with OpenJDK 17) |
Workforce Management | Workforce Management | 8.5.220 | WFM Web Supervisors: OpenJDK 17 |
This page was last edited on July 10, 2024, at 10:10.
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