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Java Support

Find information about supported versions of Java across all products.

Important
  • For information on the Genesys support policy for Java, see Genesys Support for Java.
  • This page is auto-generated based on Java information contained on the respective SOE product pages.

Product Component Version Supported Java
Product Component Version Supported Java
Composer Composer 8.1+ Oracle Java 7 Runtime (JRE)
Composer Composer 8.1.4+ Oracle Java 8 Runtime (JRE)
eServices Bot Gateway Server 9.0+ OpenJDK 11
eServices Bot Gateway Server 9.0+ Oracle Java 8 Developer's Kit (JDK), OpenJDK 8
eServices Classification Server 9.0+ OpenJDK 11
eServices Digital Messaging Server 9.1+ OpenJDK 11
eServices Email Server 8.1.4 - 8.5.1 Oracle Java 7
eServices Email Server 8.5.1+ OpenJDK 11
eServices Email Server 8.5.1+ Oracle Java 8
eServices Knowledge Manager (Legacy) 8.5.0 Oracle Java 6 Developer's Kit (JDK)
eServices Knowledge Manager (Legacy) 8.5.1 Oracle Java 7 Developer's Kit (JDK)
eServices Training Server 7.6 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
eServices Training Server 8.5.1+ Oracle Java 8 Developer's Kit (JDK)
eServices Web API Server (Legacy) All Oracle Java Developer's Kit (JDK)
Genesys Intelligent Automation (formerly GAAP) Genesys Intelligent Automation (formerly GAAP) Oracle Java 8 Developer's Kit (SDK)
Genesys Co-browse Genesys Co-browse 8.1.3 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
Genesys Co-browse Genesys Co-browse 8.5.0+ Oracle Java 8 Developer's Kit (JDK)
Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 8
Genesys Co-browse Genesys Co-browse 9.0+ Oracle Java 8 Runtime Environment (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.1.2 - 8.5.250 Oracle Java 6 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.1.4+ Oracle Java 7 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.5.2+ OpenJDK 8
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.5.2+ Oracle Java 8 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.5.270+ mssql-jdbc-6.2.2.jre7
Genesys Administrator Extension Genesys Administrator Extension (GAX) 9.0+ OpenJDK 11
Genesys Agent Scripting Genesys Agent Scripting Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8
Genesys Agent Scripting Genesys Agent Scripting Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.4.2
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.4.2
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.4.2
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.5
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.5
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.5
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.6
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.6
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.6
Genesys Info Mart Genesys Info Mart 7.2 JDBC Driver
Genesys Info Mart Genesys Info Mart 7.2 JDK 1.5
Genesys Info Mart Genesys Info Mart 7.5–7.6 JDBC Driver
Genesys Info Mart Genesys Info Mart 7.5–7.6 JDK 1.5+
Genesys Info Mart Genesys Info Mart 8.0 - 8.1 JDBC Driver
Genesys Info Mart Genesys Info Mart 8.0 - 8.1 JDK 1.6 or 1.7
Genesys Info Mart Genesys Info Mart 8.1.2+ JDBC Driver
Genesys Info Mart Genesys Info Mart 8.1.2+ JDK 1.7 or Server JRE 1.7
Genesys Info Mart Genesys Info Mart 8.5 Java SE 8
Genesys Info Mart Genesys Info Mart 8.5 Java SE 9
Genesys Info Mart Genesys Info Mart 8.5.0+ JDK or Server JRE, versions 1.7 or 1.8
Genesys Info Mart Genesys Info Mart 8.5.014+ OpenJDK 11
Genesys Interaction Recording Interaction Recording Web Services 8.5.201.29 Java 8
Genesys Interaction Recording Recording Cloud Backup Service Java 7
Genesys Interaction Recording Recording Crypto Server 8.5 Java 7
Genesys Interaction Recording Recording Crypto Server 8.5+ Java 8
Genesys Interaction Recording Interaction Recording Web Services 8.5.201.29 Java 8
Genesys Interaction Recording Recording Cloud Backup Service Java 7
Genesys Interaction Recording Recording Crypto Server 8.5 Java 7
Genesys Interaction Recording Recording Crypto Server 8.5+ Java 8
Genesys Knowledge Center Genesys Knowledge Center 8.5.3+ Oracle Java 8 Developer's Kit (JDK)
Genesys Knowledge Center Genesys Knowledge Center 9.0 OpenJDK 8
Genesys Media Server Voice Platform Reporting Server 8.5.181+ Oracle Java 8 Runtime (JRE)
Genesys Media Server Voice Platform Reporting Server 8.5.181+ Oracle Java 8 Runtime (JRE)
Genesys Media Server Voice Platform Reporting Server All Oracle Java 7 Runtime (JRE)
Genesys Media Server Voice Platform Reporting Server All Oracle Java 7 Runtime (JRE)
Genesys Mobile Services Genesys Mobile Services 8.5.103+ Oracle Java 8 Developer's Kit (JDK)
Genesys Mobile Services Genesys Mobile Services 8.5.103+ Oracle Java 8 Developer's Kit (JDK)
Genesys Mobile Services Genesys Mobile Services 8.5.206.04+ OpenJDK 8
Genesys Mobile Services Genesys Mobile Services 8.5.206.04+ OpenJDK 8
Genesys Mobile Services Genesys Mobile Services 8.5.208+ OpenJDK 11
Genesys Mobile Services Genesys Mobile Services 8.5.208+ OpenJDK 11
Genesys Mobile Services Genesys Mobile Services 8.5.208+ Oracle Java 11 Developer's Kit (JDK)
Genesys Mobile Services Genesys Mobile Services 8.5.208+ Oracle Java 11 Developer's Kit (JDK)
Genesys Pulse Genesys Pulse 9.0 OpenJDK 8
Genesys Pulse Genesys Pulse 9.0 Oracle Java 8 Runtime (JRE)
Genesys Pulse Genesys Pulse 9.0.003+ OpenJDK 11
Genesys Pulse Genesys Pulse 9.0.003+ Oracle Java 11 Runtime (JRE)
Genesys Quality Management (Zoom) Genesys Quality Management (Zoom) 8.0+ Live Monitor application requires JRE 1.6+
Genesys Quality Management (Zoom) Genesys Quality Management (Zoom) 8.0+ Live Monitor application requires JRE 1.6+
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 6
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 6
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 6
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 7
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 7
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 7
Genesys Rules System Genesys Rules System 8.5 JDK 8 (or Oracle Java 8 Runtime (JRE))
Genesys Rules System Genesys Rules System 8.5 JDK 8 (or Oracle Java 8 Runtime (JRE))
Genesys Rules System Genesys Rules System 8.5 JDK 8 (or Oracle Java 8 Runtime (JRE))
Genesys Rules System Genesys Rules System 8.5 Oracle Java Development Kit (JDK) 8
Genesys Rules System Genesys Rules System 8.5 Oracle Java Development Kit (JDK) 8
Genesys Rules System Genesys Rules System 8.5 Oracle Java Development Kit (JDK) 8
Genesys Voice Platform Voice Platform Policy Server 8.5+ Java 7 (JRE)
Genesys Voice Platform Voice Platform Policy Server 8.5+ Java 7 (JRE)
Genesys Voice Platform Voice Platform Policy Server 8.5+ Java 7 (JRE)
Genesys Web Engagement Genesys Web Engagement 8.1 Java 7
Genesys Web Engagement Genesys Web Engagement 8.5+ Java 8
Genesys Web Engagement Genesys Web Engagement 8.5+ OpenJDK 8
Genesys Web Services and Applications Genesys Web Services and Applications 8.5.201.29 Java 8
Gplus Adapter for SAP ICI Multi-Channel Gplus Adapter for SAP ICI Multi-Channel 8.0.2+ OpenJDK 8
Gplus Adapter for SAP ICI Multi-Channel Gplus Adapter for SAP ICI Multi-Channel 8.0.2+ OpenJDK 8
Gplus Adapter for SAP ICI Multi-Channel Gplus Adapter for SAP ICI Multi-Channel 8.0.2+ Oracle Java 8 Developer's Kit (JDK)
Gplus Adapter for SAP ICI Multi-Channel Gplus Adapter for SAP ICI Multi-Channel 8.0.2+ Oracle Java 8 Developer's Kit (JDK)
Gplus Adapter for Siebel CRM Gplus UCS Gateway Server for Siebel CRM 8.0.3+ OpenJDK 8
Gplus Adapter for Siebel CRM Gplus UCS Gateway Server for Siebel CRM 8.0.3+ OpenJDK 8
Gplus Adapter for Siebel CRM Gplus UCS Gateway Server for Siebel CRM 8.0.3+ OpenJDK 8
Gplus Adapter for Siebel CRM Gplus UCS Gateway Server for Siebel CRM 8.0.3+ Oracle Java 8 Developer's Kit (JDK)
Gplus Adapter for Siebel CRM Gplus UCS Gateway Server for Siebel CRM 8.0.3+ Oracle Java 8 Developer's Kit (JDK)
Gplus Adapter for Siebel CRM Gplus UCS Gateway Server for Siebel CRM 8.0.3+ Oracle Java 8 Developer's Kit (JDK)
Genesys Predictive Routing Agent State Connector 9.0.0+ Oracle Java 8 Developer's Kit (JDK)
Genesys Predictive Routing Agent State Connector 9.0.0+ Oracle Java 8 Developer's Kit (JDK)
Genesys Predictive Routing Agent State Connector 9.0.0+ Oracle Java 8 Developer's Kit (JDK)
Genesys Predictive Routing Agent State Connector 9.0.0+ Oracle Java 8 Developer's Kit (JDK)
Interaction SDK Interaction SDK 7.2 JDK 1.4.2
Interaction SDK Interaction SDK 7.2 JDK 1.4.2
Interaction SDK Interaction SDK 7.2 JDK 1.5
Interaction SDK Interaction SDK 7.2 JDK 1.5
Interaction SDK Interaction SDK 7.5 JDK 1.4.2
Interaction SDK Interaction SDK 7.5 JDK 1.4.2
Interaction SDK Interaction SDK 7.5 JDK 1.5
Interaction SDK Interaction SDK 7.5 JDK 1.5
Interaction SDK Interaction SDK 7.6.3 JDK 1.4.2
Interaction SDK Interaction SDK 7.6.3 JDK 1.4.2
Interaction SDK Interaction SDK 7.6.3 JDK 1.5
Interaction SDK Interaction SDK 7.6.3 JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ Java SE 7
Interaction SDK Interaction SDK 7.6.4+ Java SE 7
Interaction SDK Interaction SDK 7.6.4+ Java SE 8
Interaction SDK Interaction SDK 7.6.4+ Java SE 8
Interaction SDK Interaction SDK 7.6.4+ JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ JDK 1.6
Interaction SDK Interaction SDK 7.6.4+ JDK 1.6
intelligent Workload Distribution intelligent Workload Distribution 9.0+ OpenJDK 11
intelligent Workload Distribution intelligent Workload Distribution 9.0+ OpenJDK 8
intelligent Workload Distribution intelligent Workload Distribution 9.0+ Oracle Java 8 Developer's Kit (JDK)
License Reporting Manager License Reporting Manager 8.1.2+ Oracle Java 7 or 8 Runtime (JRE)
License Reporting Manager License Reporting Manager 8.1.2+ Oracle Java 7 or 8 Runtime (JRE)
Messaging Apps/Social Engagement Digital Messaging Server 9.0+ OpenJDK 8
Messaging Apps/Social Engagement Digital Messaging Server 9.0+ Oracle Java 8 Developer's Kit (JDK)
Messaging Apps/Social Engagement Genesys Driver for SMS and MMS 9.0+ OpenJDK 8
Messaging Apps/Social Engagement Genesys Driver for use with Apple Business Chat via Hub Support 9.1+ OpenJDK 11
Messaging Apps/Social Engagement Genesys Driver for use with Genesys Hub 9.1+ OpenJDK 11
Platform SDK Platform SDK 8.1.1 - 8.5.2 Java SE 7
Platform SDK Platform SDK 8.5+ Java SE 8
Platform SDK Platform SDK 9.0.004+ Java SE 11
Pulse Advisors (formerly PMA) Pulse Advisors 3.3 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.1+ Oracle Database 12c Release 1 (12.1.0.2) JDBC Driver
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.2+ Oracle Database 12c Release 2 (12.2.0.1) JDBC Driver
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.2+ Oracle Java 8 Developer's Kit (JDK)
Pulse Advisors (formerly PMA) Pulse Advisors 9.0.002+ OpenJDK 8
Pulse Advisors (formerly PMA) Pulse Advisors 9.0.003+ Oracle Database 18c (18.3) JDBC Driver
Pulse Advisors (formerly PMA) Pulse Advisors 9.0.003+ Oracle Java 11 Developer's Kit (JDK) and OpenJDK 11
Pulse Advisors (formerly PMA) Pulse Advisors All Oracle 11g Release 2 JDBC Driver
Real-Time Metrics Engine Multi-Channel Routing Extensions 8.1 OpenJDK 11
Real-Time Metrics Engine Multi-Channel Routing Extensions 8.1 OpenJDK 8
Real-Time Metrics Engine Multi-Channel Routing Extensions 8.5.1+ Oracle Java 8
Real-Time Metrics Engine Orchestration Server Extension 8.1 OpenJDK 11
Real-Time Metrics Engine Orchestration Server Extension 8.1 OpenJDK 8
Real-Time Metrics Engine Orchestration Server Extension 8.5.1+ Oracle Java 8
Real-Time Metrics Engine Outbound Contact Center Extensions 8.1 OpenJDK 11
Real-Time Metrics Engine Outbound Contact Center Extensions 8.1 OpenJDK 8
Real-Time Metrics Engine Outbound Contact Center Extensions 8.5.1+ Oracle Java 8
Real-Time Metrics Engine Stat Server 8.5.1+ OpenJDK 8
Real-Time Metrics Engine Stat Server 8.5.1+ OpenJDK 11
Real-Time Metrics Engine Stat Server 8.5.1+ Oracle Java 8
SIP Feature Server SIP Feature Server 8.1+ OpenJDK 8
SIP Feature Server SIP Feature Server 8.1+ Oracle Java 8 Runtime (JRE)
SIP Feature Server SIP Feature Server All Oracle Java 7 Runtime (JRE)
Solution Reporting (CCPulse+ and CC Analyzer) Solution Reporting Oracle Java 7 or 8 Runtime (JRE)
Solution Reporting (CCPulse+ and CC Analyzer) Solution Reporting Oracle Java 7 or 8 Runtime (JRE)
Solution Reporting (CCPulse+ and CC Analyzer) Solution Reporting Oracle Java 7 or 8 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
UC Connector UC Connector JDK 1.8.0.91+
UC Connector UC Connector JDK 1.8.0.91+
UC Connector UC Connector JDK 1.8.0.91+
UC Connector UC Connector JDK 1.8.0.91+
UC Connector UC Connector JDK 1.8.0.91+
Universal Contact Server Universal Contact Server 8.1.3 - 8.5.2 Oracle Java 7 Developer's Kit (JDK)
Universal Contact Server Universal Contact Server 8.5.3+ OpenJDK 11
Universal Contact Server Universal Contact Server 8.5.3+ Oracle Java 8 Developer's Kit (JDK)
Workforce Management Workforce Management 8.1.0 WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0
Workforce Management Workforce Management 8.1.0 WFM Web Supervisors: Sun Java JRE 6 starting with update 12
Workforce Management Workforce Management 8.1.1 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.1 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.2 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.2 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.3 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.3 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.5.0 WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7)
Workforce Management Workforce Management 8.5.0 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.5.1 WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.1 WFM Web Supervisors: Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.2 WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.2 WFM Web Supervisors: Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.211 WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10)
Workforce Management Workforce Management 8.5.211.00 WFM Web Supervisors: Oracle JRE 7, JRE 8, JRE 9, or JRE 10
Workforce Management Workforce Management 8.5.212 WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 8 or JDK 10)
Workforce Management Workforce Management 8.5.214+ WFM Web Server: Apache Tomcat 8.0/8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11)
Workforce Management Workforce Management 8.5.214+ WFM Web Supervisors: Oracle JRE 8, JRE 11, or openJDKJRE 11
This page was last edited on May 2, 2019, at 20:26.

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