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Java Support

Find information about supported versions of Java across all products.

Important
  • As there are many builds of Java, validation is done with selected OpenJDK builds (typically Eclipse Temurin™). Support extends to any TCK validated build, relying on this compatibility unless otherwise noted on the product specific page.
  • For products delivered as Linux containers, RedHat builds are alternately used.
  • This page is auto-generated based on Java information contained on the respective SOE product pages.

Product Component Version Supported Java
Product Component Version Supported Java
Genesys Pulse 9.0 OpenJDK 8
Genesys Pulse 9.0 Oracle Java 8 Runtime (JRE)
Genesys Pulse 9.0.003+ OpenJDK 11
Genesys Pulse 9.0.003+ Oracle Java 11 Runtime (JRE)
Composer Composer 8.1+ Oracle Java 7 Runtime (JRE)
Composer Composer 8.1.4+ Oracle Java 8 Runtime (JRE)
Composer Composer 8.1.5 OpenJDK 11
Composer Composer 8.1.5 OpenJDK 8
eServices Bot Gateway Server 9.0+ OpenJDK 11
eServices Bot Gateway Server 9.0+ Oracle Java 8 Developer's Kit (JDK), OpenJDK 8
eServices Bot Gateway Server 9.0.009+ OpenJDK 17
eServices Classification Server 8.1.3 - 8.5.3 Oracle Java 7 Developer's Kit (JDK)
eServices Classification Server 8.5.1+ Oracle Java 8 Developer's Kit (JDK)
eServices Classification Server 9.0+ OpenJDK 11
eServices Classification Server 9.0+ OpenJDK 17
eServices Content Analyzer (Plugin for Genesys Administrator Extension) 9.0.001+ OpenJDK 17
eServices Digital Messaging Server 9.1+ OpenJDK 11
eServices E-mail Server Java 8.1.4 - 8.5.1 Oracle Java 7
eServices E-mail Server Java 8.5.1+ OpenJDK 11
eServices E-mail Server Java 8.5.1+ Oracle Java 8
eServices E-mail Server Java 8.5.209+ OpenJDK 17
eServices eServices Manager (Plugin for Genesys Administrator Extension) 9.0.004+ OpenJDK 17
eServices Interaction Server 8.5.3 OpenJDK 11
eServices Interaction Server 8.5.3 OpenJDK 8
eServices Interaction Server 9.0 OpenJDK 17
eServices Interaction Server Cluster (Plugin for Genesys Administrator Extension) 8.5.1+ Oracle Java 8 Developer's Kit (JDK)
eServices Interaction Server Cluster (Plugin for Genesys Administrator Extension) 8.5.2+ OpenJDK 11
eServices Interaction Server Cluster (Plugin for Genesys Administrator Extension) 8.5.2+ OpenJDK 8
eServices Knowledge Manager (Legacy) 8.5.0 Oracle Java 6 Developer's Kit (JDK)
eServices Knowledge Manager (Legacy) 8.5.1 Oracle Java 7 Developer's Kit (JDK)
eServices Privacy Manager (Plugin for Genesys Administrator Extension) 9.0.001+ OpenJDK 17
eServices Training Server 7.6 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
eServices Training Server 8.5.1+ Oracle Java 8 Developer's Kit (JDK)
eServices Training Server 9.0+ OpenJDK 11
eServices Web API Server (Legacy) All Oracle Java Developer's Kit (JDK)
Genesys Intelligent Automation (formerly GAAP) Genesys Intelligent Automation (formerly GAAP) 9.0.121+ OpenJDK 17
Genesys Co-browse Genesys Co-browse 8.1.3 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
Genesys Co-browse Genesys Co-browse 8.5.0+ Oracle Java 8 Developer's Kit (JDK)
Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 11
Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 8
Genesys Co-browse Genesys Co-browse 9.0+ Oracle Java 8 Runtime Environment (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.1.2 - 8.5.250 Oracle Java 6 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.1.4 - 8.5.290 Oracle Java 7 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.5.2+ OpenJDK 8
Genesys Administrator Extension Genesys Administrator Extension (GAX) 8.5.2+ Oracle Java 8 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 9.0+ Oracle JDK 1.8
Genesys Administrator Extension Genesys Administrator Extension (GAX) 9.0+ Oracle OpenJDK 11
Genesys Administrator Extension Genesys Administrator Extension (GAX) 9.0+ Redhat OpenJDK 11
Genesys Administrator Extension Genesys Administrator Extension (GAX) 9.0.1+ OpenJDK 17
Genesys Administrator Extension Genesys Administrator Extension (GAX) 9.0.1+ Oracle Java 8 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension (GAX) 9.0.1+ Oracle JDBC (OJDBC) driver 11
Genesys Agent Scripting Genesys Agent Scripting Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.4.2
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.5
Genesys Desktop Genesys Agent Desktop/Genesys Supervisor Desktop 7.6 JDK 1.6
Genesys Info Mart Genesys Info Mart 8.1 JDBC Driver
Genesys Info Mart Genesys Info Mart 8.1 JDK 1.6 or 1.7
Genesys Info Mart Genesys Info Mart 8.1.2 - 8.5 JDK 1.7 or Server JRE 1.7
Genesys Info Mart Genesys Info Mart 8.1.2+ JDBC Driver
Genesys Info Mart Genesys Info Mart 8.5 Java SE 8
Genesys Info Mart Genesys Info Mart 8.5 Java SE 9
Genesys Info Mart Genesys Info Mart 8.5.0+ JDK 1.8 or Server JRE 1.8
Genesys Info Mart Genesys Info Mart 8.5.003+ OpenJDK 8
Genesys Info Mart Genesys Info Mart 8.5.014+ OpenJDK 11
Genesys Info Mart Genesys Info Mart 8.5.110+ OpenJDK 17
Genesys Interaction Recording Interaction Recording Web Services 8.5.201.29 Oracle Java 8 or OpenJDK 8
Genesys Interaction Recording Lost Voice Recording (LVR) Recovery Script All Oracle Java 8 or OpenJDK 8
Genesys Interaction Recording Recording Cloud Backup Service All Oracle Java 8 or OpenJDK 8
Genesys Interaction Recording Recording Crypto Server 8.5 Oracle Java 7
Genesys Interaction Recording Recording Crypto Server 8.5+ Oracle Java 8 or OpenJDK 8
Genesys Knowledge Center Genesys Knowledge Center Oracle Java 8 Developer's Kit (JDK)
Genesys Knowledge Center Genesys Knowledge Center 8.5.3+ OpenJDK 8
Genesys Knowledge Center Genesys Knowledge Center 9.0.0 OpenJDK 9
Genesys Media Server Voice Platform Reporting Plugin for GAX 9.0+ OpenJDK 17
Genesys Media Server Voice Platform Reporting Server 8.0 Oracle Java 7 Runtime (JRE)
Genesys Media Server Voice Platform Reporting Server 8.1 Oracle Java 7 Runtime (JRE)
Genesys Media Server Voice Platform Reporting Server 8.5 Oracle Java 7 Runtime (JRE)
Genesys Media Server Voice Platform Reporting Server 8.5.181+ Oracle Java 8 Runtime (JRE)
Genesys Media Server Voice Platform Reporting Server 9.0+ OpenJDK 11
Genesys Media Server Voice Platform Reporting Server 9.0+ OpenJDK 11
Genesys Media Server Voice Platform Reporting Server 9.0.0+ OpenJDK 17
Genesys Mobile Services Genesys Mobile Services 8.5.103+ Oracle Java 8 Developer's Kit (JDK)
Genesys Mobile Services Genesys Mobile Services 8.5.206.04+ OpenJDK 8
Genesys Mobile Services Genesys Mobile Services 8.5.208+ OpenJDK 11
Genesys Mobile Services Genesys Mobile Services 8.5.208+ Oracle Java 11 Developer's Kit (JDK)
Genesys Mobile Services Genesys Mobile Services 8.5.3+ OpenJDK 17
Genesys Quality Management (Zoom) Genesys Quality Management (Zoom) 8.0+ Live Monitor application requires JRE 1.6+
Genesys Rules System Genesys Rules System 8.1 - 8.5.3 Oracle Java Development Kit (JDK) 6
Genesys Rules System Genesys Rules System 8.1 - 8.5.3 Oracle Java Development Kit (JDK) 7
Genesys Rules System Genesys Rules System 8.5 JDK 8 (or Oracle Java 8 Runtime (JRE))
Genesys Rules System Genesys Rules System 8.5 Oracle Java Development Kit (JDK) 8
Genesys Rules System Genesys Rules System 9.0 OpenJDK 11
Genesys Rules System Genesys Rules System 9.0 OpenJDK 13
Genesys Rules System Genesys Rules System 9.0 OpenJDK 17
Genesys Rules System Genesys Rules System 9.0 OpenJDK 8
Genesys Rules System Genesys Rules System 9.0 Oracle Java Development Kit (JDK) 8
Genesys Voice Platform Voice Platform Policy Server 8.5 Java 7 (JRE)
Genesys Web Engagement Genesys Web Engagement 8.1 Java 7
Genesys Web Engagement Genesys Web Engagement 8.5+ Java 8
Genesys Web Engagement Genesys Web Engagement 8.5+ OpenJDK 8
Genesys Web Services and Applications Genesys Web Services and Applications 8.5 OpenJDK 8
Genesys Web Services and Applications Genesys Web Services and Applications 8.5.201.29 Java 8
Genesys Web Services and Applications Genesys Web Services and Applications 8.6+ Java 17
Gplus Adapter for SAP ICI Multi-Channel Gplus Adapter for SAP ICI Multi-Channel 8.0.2+ OpenJDK 8
Gplus Adapter for SAP ICI Multi-Channel Gplus Adapter for SAP ICI Multi-Channel 8.0.2+ Oracle Java 8 Developer's Kit (JDK)
Gplus Adapter for Siebel CRM Gplus UCS Gateway Server for Siebel CRM 8.0.3+ OpenJDK 8
Gplus Adapter for Siebel CRM Gplus UCS Gateway Server for Siebel CRM 8.0.3+ Oracle Java 8 Developer's Kit (JDK)
Interaction SDK Interaction SDK 7.2 JDK 1.4.2
Interaction SDK Interaction SDK 7.2 JDK 1.5
Interaction SDK Interaction SDK 7.5 JDK 1.4.2
Interaction SDK Interaction SDK 7.5 JDK 1.5
Interaction SDK Interaction SDK 7.6.3 JDK 1.4.2
Interaction SDK Interaction SDK 7.6.3 JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ Java SE 7
Interaction SDK Interaction SDK 7.6.4+ Java SE 8
Interaction SDK Interaction SDK 7.6.4+ JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ JDK 1.6
intelligent Workload Distribution intelligent Workload Distribution 9.0+ OpenJDK 8
intelligent Workload Distribution intelligent Workload Distribution 9.0+ Oracle Java 8 Developer's Kit (JDK)
intelligent Workload Distribution intelligent Workload Distribution 9.0+ Red Hat OpenJDK 11
intelligent Workload Distribution intelligent Workload Distribution 9.0.009+ OpenJDK 11
intelligent Workload Distribution intelligent Workload Distribution 9.0.019.30+ OpenJDK 17
License Reporting Manager License Reporting Manager 8.1.2+ Oracle Java 7 or 8 Runtime (JRE)
Messaging Apps/Social Engagement Digital Messaging Server 9.0+ OpenJDK 8
Messaging Apps/Social Engagement Digital Messaging Server 9.0+ Oracle Java 8 Developer's Kit (JDK)
Messaging Apps/Social Engagement Digital Messaging Server 9.1+ OpenJDK 11
Messaging Apps/Social Engagement Digital Messaging Server 9.1+ OpenJDK 17
Messaging Apps/Social Engagement Genesys Cloud API Driver for Facebook (DMS Driver for Facebook) 9.0+ OpenJDK 11
Messaging Apps/Social Engagement Genesys Cloud API Driver for Facebook (DMS Driver for Facebook) 9.0+ OpenJDK 17
Messaging Apps/Social Engagement Genesys Cloud API Driver for Twitter (DMS Driver for Twitter) 9.0+ OpenJDK 11
Messaging Apps/Social Engagement Genesys Cloud API Driver for Twitter (DMS Driver for Twitter) 9.0+ OpenJDK 17
Messaging Apps/Social Engagement Genesys DMS Driver for SMS and MMS 9.0+ OpenJDK 11
Messaging Apps/Social Engagement Genesys DMS Driver for SMS and MMS 9.0+ OpenJDK 17
Messaging Apps/Social Engagement Genesys DMS Driver for SMS and MMS 9.0+ OpenJDK 8
Messaging Apps/Social Engagement Genesys Driver for use with Apple Business Chat via Hub (DMS Driver for Apple Messages for Business) 9.1+ OpenJDK 11
Messaging Apps/Social Engagement Genesys Driver for use with Apple Business Chat via Hub (DMS Driver for Apple Messages for Business) 9.1+ OpenJDK 17
Messaging Apps/Social Engagement Genesys Driver for use with Genesys Hub (DMS Driver for WhatsApp) 9.1+ OpenJDK 11
Messaging Apps/Social Engagement Genesys Driver for use with Genesys Hub (DMS Driver for WhatsApp) 9.1+ OpenJDK 17
Platform SDK Platform SDK 8.1.1 - 8.5.2 Java SE 7
Platform SDK Platform SDK 8.5+ Java SE 8
Platform SDK Platform SDK 9.0.0+ OpenJDK 17
Platform SDK Platform SDK 9.0.004+ Open JDK 11
Pulse Advisors (formerly PMA) Pulse Advisors 3.3 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.1+ Oracle Database 12c Release 1 (12.1.0.2) JDBC Driver
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.2+ Oracle Database 12c Release 2 (12.2.0.1) JDBC Driver
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.2+ Oracle Java 8 Developer's Kit (JDK)
Pulse Advisors (formerly PMA) Pulse Advisors 9.0.002+ OpenJDK 8
Pulse Advisors (formerly PMA) Pulse Advisors 9.0.003+ Oracle Database 18c (18.3) JDBC Driver
Pulse Advisors (formerly PMA) Pulse Advisors 9.0.003+ Oracle Java 11 Developer's Kit (JDK) and OpenJDK 11
Pulse Advisors (formerly PMA) Pulse Advisors All Oracle 11g Release 2 JDBC Driver
Real-Time Metrics Engine Multi-Channel Routing Extensions 8.1 OpenJDK 11
Real-Time Metrics Engine Multi-Channel Routing Extensions 8.1 OpenJDK 8
Real-Time Metrics Engine Multi-Channel Routing Extensions 8.5.1+ OpenJDK 17
Real-Time Metrics Engine Multi-Channel Routing Extensions 8.5.1+ Oracle Java 8
Real-Time Metrics Engine Orchestration Server Extension 8.1 OpenJDK 11
Real-Time Metrics Engine Orchestration Server Extension 8.1 OpenJDK 8
Real-Time Metrics Engine Orchestration Server Extension 8.5.1+ OpenJDK 17
Real-Time Metrics Engine Orchestration Server Extension 8.5.1+ Oracle Java 8
Real-Time Metrics Engine Outbound Contact Center Extensions 8.1 OpenJDK 11
Real-Time Metrics Engine Outbound Contact Center Extensions 8.1 OpenJDK 8
Real-Time Metrics Engine Outbound Contact Center Extensions 8.5.1+ OpenJDK 17
Real-Time Metrics Engine Outbound Contact Center Extensions 8.5.1+ Oracle Java 8
Real-Time Metrics Engine Stat Server 8.5.1+ OpenJDK 8
Real-Time Metrics Engine Stat Server 8.5.1+ OpenJDK 11
Real-Time Metrics Engine Stat Server 8.5.1+ OpenJDK 17
Real-Time Metrics Engine Stat Server 8.5.1+ Oracle Java 8
SIP Feature Server SIP Feature Server 8.1+ OpenJDK 11
SIP Feature Server SIP Feature Server 8.1+ OpenJDK 17
SIP Feature Server SIP Feature Server 8.1+ OpenJDK 8
SIP Feature Server SIP Feature Server 8.1+ Oracle Java 8 Runtime (JRE)
SIP Feature Server SIP Feature Server All Oracle Java 7 Runtime (JRE)
Solution Reporting (CCPulse+ and CC Analyzer) Solution Reporting Oracle Java 7 or 8 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 8 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.5+ OpenJDK 8
UC Connector UC Connector JDK 1.8.0.91+
Universal Contact Server Universal Contact Server 8.1.3 - 8.5.2 Oracle Java 7 Developer's Kit (JDK)
Universal Contact Server Universal Contact Server 8.5.3+ OpenJDK 11
Universal Contact Server Universal Contact Server 8.5.3+ Oracle Java 8 Developer's Kit (JDK)
Workforce Management Workforce Management 8.1.0 WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0
Workforce Management Workforce Management 8.1.0 WFM Web Supervisors: Sun Java JRE 6 starting with update 12
Workforce Management Workforce Management 8.1.1 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.1 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.2 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.2 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.3 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.3 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.5.0 WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7)
Workforce Management Workforce Management 8.5.0 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.5.1 WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.1 WFM Web Supervisors: Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.2 WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.2 WFM Web Supervisors: Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.2+ WFM Daemon: Open JDK 17
Workforce Management Workforce Management 8.5.211 WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10)
Workforce Management Workforce Management 8.5.211.00 WFM Web Supervisors: Oracle JRE 7, JRE 8, JRE 9, or JRE 10
Workforce Management Workforce Management 8.5.212 WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle JDK 8 or JDK 10)
Workforce Management Workforce Management 8.5.214 WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11)
Workforce Management Workforce Management 8.5.214+ WFM Web Supervisors: Oracle JRE 8, JRE 11, or OpenJDKJRE 11
Workforce Management Workforce Management 8.5.215 WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11)
Workforce Management Workforce Management 8.5.220 WFM Web Server: Apache Tomcat 9.0.75 (with OpenJDK 17)
Workforce Management Workforce Management 8.5.220 WFM Web Supervisors: OpenJDK 17
This page was last edited on July 10, 2024, at 10:10.
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