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Java Support

Find information about supported versions of Java across all products.

Important
For information on the Genesys support policy for Java, see Genesys Support for Java.

Product Component Version Supported Java
Product Component Version Supported Java
eServices Bot Gateway Server 9.0+ Oracle Java 8 Developer's Kit (JDK)
eServices Genesys Driver for SMS and MMS 9.0+ OpenJDK 8
eServices Genesys Social Engagement Server Components 9.0+ OpenJDK 8
eServices Knowledge Manager (Legacy) 8.5.0 Oracle Java 6 Developer's Kit (JDK)
eServices Knowledge Manager (Legacy) 8.5.1 Oracle Java 7 Developer's Kit (JDK)
eServices Training Server 7.6 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
eServices Training Server 8.5.1+ Oracle Java 8 Developer's Kit (JDK)
eServices Web API Server (Legacy) All Oracle Java Developer's Kit (JDK)
Genesys Intelligent Automation (formerly GAAP) Oracle Java 8 Developer's Kit (SDK)
Genesys Intelligent Automation (formerly GAAP) Oracle Java 8 Developer's Kit (SDK)
Genesys Co-browse Genesys Co-browse 8.1.3 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
Genesys Co-browse Genesys Co-browse 8.5.0+ Oracle Java 8 Developer's Kit (JDK)
Genesys Administrator Extension Genesys Administrator Extension 8.1.2 - 8.5.250 Oracle Java 6 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension 8.1.4+ Oracle Java 7 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension 8.5.2+ OpenJDK 8
Genesys Administrator Extension Genesys Administrator Extension 8.5.2+ Oracle Java 8 Runtime (JRE)
Genesys Administrator Extension Genesys Administrator Extension 8.5.270+ mssql-jdbc-6.2.2.jre7
Genesys Agent Scripting Genesys Agent Scripting Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8
Genesys Desktop 7.6 JDK 1.4.2
Genesys Desktop 7.6 JDK 1.4.2
Genesys Desktop 7.6 JDK 1.5
Genesys Desktop 7.6 JDK 1.5
Genesys Desktop 7.6 JDK 1.6
Genesys Desktop 7.6 JDK 1.6
Genesys Info Mart Genesys Info Mart 7.2 JDBC Driver
Genesys Info Mart Genesys Info Mart 7.2 JDK 1.5
Genesys Info Mart Genesys Info Mart 7.5–7.6 JDBC Driver
Genesys Info Mart Genesys Info Mart 7.5–7.6 JDK 1.5+
Genesys Info Mart Genesys Info Mart 8.0 - 8.1 JDBC Driver
Genesys Info Mart Genesys Info Mart 8.0 - 8.1 JDK 1.6 or 1.7
Genesys Info Mart Genesys Info Mart 8.1.2+ JDBC Driver
Genesys Info Mart Genesys Info Mart 8.1.2+ JDK 1.7 or Server JRE 1.7
Genesys Info Mart Genesys Info Mart 8.5.0+ JDK or Server JRE, versions 1.7 or 1.8
Genesys Interaction Recording Interaction Recording Web Services 8.5.201.29 Java 8
Genesys Interaction Recording Recording Cloud Backup Service Java 7
Genesys Interaction Recording Recording Crypto Server 8.5.050.73 Java 7
Genesys Interaction Recording Recording Crypto Server 8.5.060.72 Java 8
Genesys Knowledge Center Genesys Knowledge Center 8.5.3+ Oracle Java 8 Developer's Kit (JDK)
Genesys Media Server Voice Platform Reporting Server 8.5.181+ Oracle Java 8 Runtime (JRE)
Genesys Media Server Voice Platform Reporting Server All Oracle Java 7 Runtime (JRE)
Genesys Mobile Services Genesys Mobile Services 8.5.103+ Oracle Java 8 Developer's Kit (JDK)
Genesys Mobile Services Genesys Mobile Services 8.5.206.04+ OpenJDK 8
Genesys Mobile Services Genesys Mobile Services 8.5.208+ OpenJDK 11
Genesys Mobile Services Genesys Mobile Services 8.5.208+ Oracle Java 11 Developer's Kit (JDK)
Genesys Pulse Genesys Pulse 9.0 Oracle Java 8 Runtime (JRE)
Genesys Quality Management (Zoom) Genesys Quality Management (Zoom) 8.0+ Live Monitor application requires JRE 1.6+
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 6
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 6
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 7
Genesys Rules System Genesys Rules System 8.1 Oracle Java Development Kit (JDK) 7
Genesys Rules System Genesys Rules System 8.5 JDK 8 (or Oracle Java 8 Runtime (JRE))
Genesys Rules System Genesys Rules System 8.5 JDK 8 (or Oracle Java 8 Runtime (JRE))
Genesys Rules System Genesys Rules System 8.5 Oracle Java Development Kit (JDK) 8
Genesys Rules System Genesys Rules System 8.5 Oracle Java Development Kit (JDK) 8
Genesys Voice Platform Voice Platform Policy Server 8.5+ Java 7 (JRE)
Genesys Web Engagement Genesys Web Engagement 8.1 Java 7
Genesys Web Engagement Genesys Web Engagement 8.1 Java 7
Genesys Web Engagement Genesys Web Engagement 8.5+ Java 8
Genesys Web Engagement Genesys Web Engagement 8.5+ Java 8
Genesys Web Services and Applications Genesys Web Services and Applications 8.5.201.29 Java 8
Genesys Web Services and Applications Genesys Web Services and Applications 8.5.201.29 Java 8
Gplus Adapter for SAP ICI Multi-Channel Gplus Adapter for SAP ICI Multi-Channel 8.0.2+ OpenJDK 8
Gplus Adapter for SAP ICI Multi-Channel Gplus Adapter for SAP ICI Multi-Channel 8.0.2+ Oracle Java 8 Developer's Kit (JDK)
Genesys Predictive Routing Agent State Connector 9.0.0+ Oracle Java 8 Developer's Kit (JDK)
Genesys Predictive Routing Agent State Connector 9.0.0+ Oracle Java 8 Developer's Kit (JDK)
Interaction SDK Interaction SDK 7.2 JDK 1.4.2
Interaction SDK Interaction SDK 7.2 JDK 1.5
Interaction SDK Interaction SDK 7.5 JDK 1.4.2
Interaction SDK Interaction SDK 7.5 JDK 1.5
Interaction SDK Interaction SDK 7.6.3 JDK 1.4.2
Interaction SDK Interaction SDK 7.6.3 JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ Java SE 7
Interaction SDK Interaction SDK 7.6.4+ Java SE 8
Interaction SDK Interaction SDK 7.6.4+ JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ JDK 1.6
License Reporting Manager License Reporting Manager 8.1.2+ Oracle Java 7 or 8 Runtime (JRE)
Platform SDK Platform SDK 8.1.1 - 8.5.2 Java SE 7
Platform SDK Platform SDK 8.5+ Java SE 8
Platform SDK Platform SDK 9.0.004+ Java SE 11
Pulse Advisors (formerly PMA) Pulse Advisors 3.3 - 8.5.1 Oracle Java 7 Developer's Kit (JDK)
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.1+ Oracle Database 12c Release 1 (12.1.0.2) JDBC Driver
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.2+ Oracle Database 12c Release 2 (12.2.0.1) JDBC Driver
Pulse Advisors (formerly PMA) Pulse Advisors 8.5.2+ Oracle Java 8 Developer's Kit (JDK)
Pulse Advisors (formerly PMA) Pulse Advisors 9.0.002+ OpenJDK 8
Pulse Advisors (formerly PMA) Pulse Advisors All Oracle 11g Release 2 JDBC Driver
SIP Feature Server SIP Feature Server Oracle Java 7 Runtime (JRE)
Solution Reporting (CC Pulse+ and CC Analyzer) Solution Reporting Oracle Java 7 or 8 Runtime (JRE)
Solution Reporting (CC Pulse+ and CC Analyzer) Solution Reporting Oracle Java 7 or 8 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.0 - 8.1.1 Oracle Java 5 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
T-Server Cisco Unified Communications Manager T-Server Cisco Unified Communications Manager 8.1.2+ Oracle Java 7 Runtime (JRE)
UC Connector UC Connector JDK 1.8.0.91+
UC Connector UC Connector JDK 1.8.0.91+
UC Connector UC Connector JDK 1.8.0.91+
Workforce Management Workforce Management 8.1.0 WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0
Workforce Management Workforce Management 8.1.0 WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0
Workforce Management Workforce Management 8.1.0 WFM Web Supervisors: Sun Java JRE 6 starting with update 12
Workforce Management Workforce Management 8.1.0 WFM Web Supervisors: Sun Java JRE 6 starting with update 12
Workforce Management Workforce Management 8.1.1 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.1 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.1 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.1 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.2 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.2 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.2 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.2 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.3 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.3 WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0
Workforce Management Workforce Management 8.1.3 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.1.3 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.5.0 WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7)
Workforce Management Workforce Management 8.5.0 WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7)
Workforce Management Workforce Management 8.5.0 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.5.0 WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7
Workforce Management Workforce Management 8.5.1 WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.1 WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.1 WFM Web Supervisors: Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.1 WFM Web Supervisors: Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.2 WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.2 WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.2 WFM Web Supervisors: Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.2 WFM Web Supervisors: Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.211.00+ WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10)
Workforce Management Workforce Management 8.5.211.00+ WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10)
Workforce Management Workforce Management 8.5.211.00+ WFM Web Supervisors: Oracle JRE 7, JRE 8, JRE 9, or JRE 10
Workforce Management Workforce Management 8.5.211.00+ WFM Web Supervisors: Oracle JRE 7, JRE 8, JRE 9, or JRE 10
This page was last modified on December 10, 2018, at 14:44.

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