Universal Contact Server

General Information - Universal Contact Server

Universal Contact Server is part of the eServices product line. For supported operating environment information for eServices, see the eServices page page.

Important

• Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
• Please note the following:
• Unless stated otherwise in the table(s) below, Universal Contact Server is synonymous with Universal Contact Server and Universal Contact Server Proxy.

Supported Operating Systems

Genesys Data Processing Server Support

Notes:

• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 7.x and later.
  • Coupled with Unbreakable Enterprise Kernel Release 4.
  • Oracle Linux support starts with the following versions: Genesys Data Processing Server 9.0.001.02, Universal Contact Server 8.5.300.16, Universal Contact Server Proxy 8.5.300.01

OS Family	Operating System	Release	Conditions
Linux	CentOS Linux 7	9.0+	Starting with 9.0.001.02
Linux	Red Hat Enterprise Linux 6	8.5+	Discontinued as of November 30, 2020
Linux	Red Hat Enterprise Linux 7	8.5+
Windows	Windows Server 2008	8.5	Discontinued as of June 30, 2020 Supports 64-bit native.
Windows	Windows Server 2012	8.5+	Supports 64-bit native.
Windows	Windows Server 2016	9.0+	Starting with 9.0.001.02.

Universal Contact Server (SQL version) Support

OS Family	Operating System	Release	Conditions
AIX	AIX Power PC 64-bit (AIX 5L for POWER) 7.1	8.1 - 8.5.3	Discontinued December 31, 2020
AIX	AIX Power PC 64-bit 6.1	8.0.1 - 8.5.2	Discontinued December 31, 2020
Linux	CentOS Linux 7	8.5.3+	Supports by the following with the starting version as indicated: Universal Contact Server 8.5.300.16 Universal Contact Server Proxy 8.5.300.01
Linux	Red Hat Enterprise Linux 5	8.1 - 8.5.2	Discontinued as of June 30, 2018.
Linux	Red Hat Enterprise Linux 6	8.1.4+	Discontinued as of November 30, 2020
Linux	Red Hat Enterprise Linux 7	8.5.3+	Supported by the following: Universal Contact Server 8.5.300.05 Universal Contact Server Proxy 8.5.300.01
Linux	Red Hat Enterprise Linux 8	8.5.3	Supported for UCS starting 8.5.300.43 and for UCS Proxy, starting with version 8.5.301.01.
Solaris	Solaris SPARC 64-bit 10	7.6 - 8.5	Discontinued as of December 31, 2020.
Windows	Windows Server 2008	8.1 - 8.5.2	Discontinued as of June 30, 2020 Supports 64-bit native.
Windows	Windows Server 2012	8.5+
Windows	Windows Server 2016	8.5.3+	Supports 64-bit native.
Windows	Windows Server 2019	8.5.3+	Starting with 8.5.300.39.
Windows	Windows Server 2022	8.5.3+	Supported by the following: Universal Contact Server Proxy 8.5.303.02

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Database	Release	Conditions/Limitations
IBM DB2 10	8.1.4 - 8.5.3	Discontinued December 31, 2020
IBM DB2 9.7	8.1.4 - 8.5.2	Discontinued December 31, 2020
MS SQL Server 2008	8.0.1 - 8.5.2	Discontinued as of June 30, 2020.
MS SQL Server 2012	8.5
MS SQL Server 2014	8.5.3 - 8.5.x
MS SQL Server 2014 Cluster	8.5.2 - 8.5.x	Starting with 8.5.200.19. Supports AlwaysOn functionality.
MS SQL Server 2016	8.5.3 - 8.5.x
MS SQL Server 2016 Cluster	8.5.3 - 8.5.x	Supports AlwaysOn functionality.
MS SQL Server 2019	8.5.3	Starting with 8.5.300.41. Supports AlwaysOn functionality.
MS SQL Server 2019 Cluster	8.5.3	Starting with 8.5.300.41. Supports AlwaysOn functionality.
Oracle 11g	8.1 - 8.5	Discontinued as of December 31, 2020.
Oracle 11g R2 RAC	8.1.4 - 8.5	Discontinued as of December 31, 2020.
Oracle 11g RAC	8.0.3 - 8.5	Discontinued as of December 31, 2020.
Oracle 12c R1	8.5
Oracle 12c R2 RAC	8.5	Discontinued as of March 31, 2022.
Oracle 18c	8.5.3+	Discontinued as of June 30, 2021.
Oracle 18c RAC	8.5.3+	Discontinued as of June 30, 2021.
Oracle 19c	8.5.3+	Starting with 8.5.300.43
Oracle 19c RAC	8.5.3+	Starting with 8.5.300.43. Support includes Transparent Application Failover (TAF). SCAN is not supported.
PostgreSQL 10	8.5.3+	PostgreSQL 10.16 supported from 8.5.300.43
PostgreSQL 11	8.5.3+	PostgreSQL 11.11 supported from 8.5.300.43
PostgreSQL 12	8.5.3+	PostgreSQL 12.6 supported from 8.5.300.43
PostgreSQL 9.3	8.5.1 - 8.5.x	Discontinued as of November 11, 2021.
PostgreSQL 9.4	8.5.1 - 8.5.x	Discontinued as of November 11, 2021. Clustering is not supported.
PostgreSQL 9.6	8.5.3	Discontinued as of November 11, 2021.

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• This table applies to UCS 8.x and 9.x releases.

Component	Release	Interface	Conditions
	8.1.3+	Universal Contact Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Universal Contact Server - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
OpenJDK 11	Yes	No	Release: 8.5.3+ Supported starting with 8.5.300.39 for all UCS 8.5-supported versions of Windows, Red Hat Enterprise Linux, and CentOS Linux.
Oracle Java 7 Developer's Kit (JDK)	Yes	No	Release: 8.1.3 - 8.5.2
Oracle Java 8 Developer's Kit (JDK)	Yes	No	Release: 8.5.3+