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Workspace Desktop Edition

General Information - Workspace Desktop Edition

This product was called Interaction Workspace prior to release 8.5.0

General Information - Workspace Desktop Edition

This product was called Interaction Workspace prior to release 8.5.0

General Information - Workspace Desktop Edition

This product was called Interaction Workspace prior to release 8.5.0

Supported Operating Systems

OS Family OS Release Conditions
OS Family OS Release Conditions
Windows Windows 10 8.1+ Application running in 32-bit compatibility mode on 64-bit OS.

Note the following:

  • For Workspace Desktop Edition 8.5, support starts with 8.5.112.08. Windows 10 is not supported from 8.5.100.05 through 8.5.111.21.
  • For Interaction Workspace 8.1, support starts with 8.1.401.64.
Windows Windows 7 8.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows 8 8.1+ Application running in 32-bit compatibility mode on 64-bit OS. Supported in release 8.1.401.
Windows Windows Server 2008 8.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2012 8.5 Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2016 8.5 Application running in 32-bit compatibility mode on 64-bit OS.

OS Family OS Release Conditions
OS Family OS Release Conditions
Windows Windows 10 8.1+ Application running in 32-bit compatibility mode on 64-bit OS.

Note the following:

  • For Workspace Desktop Edition 8.5, support starts with 8.5.112.08. Windows 10 is not supported from 8.5.100.05 through 8.5.111.21.
  • For Interaction Workspace 8.1, support starts with 8.1.401.64.
Windows Windows 7 8.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows 8 8.1+ Application running in 32-bit compatibility mode on 64-bit OS. Supported in release 8.1.401.
Windows Windows Server 2008 8.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2012 8.5 Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2016 8.5 Application running in 32-bit compatibility mode on 64-bit OS.

OS Family OS Release Conditions
OS Family OS Release Conditions
Windows Windows 10 8.1+ Application running in 32-bit compatibility mode on 64-bit OS.

Note the following:

  • For Workspace Desktop Edition 8.5, support starts with 8.5.112.08. Windows 10 is not supported from 8.5.100.05 through 8.5.111.21.
  • For Interaction Workspace 8.1, support starts with 8.1.401.64.
Windows Windows 7 8.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows 8 8.1+ Application running in 32-bit compatibility mode on 64-bit OS. Supported in release 8.1.401.
Windows Windows Server 2008 8.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2012 8.5 Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2016 8.5 Application running in 32-bit compatibility mode on 64-bit OS.

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Component Release Interface Conditions
Workspace Desktop Edition 8.5 Interaction Server
Workspace Desktop Edition 8.5 Management Framework Configuration Server/Proxy
Workspace Desktop Edition 8.5 SIP Server/T-Server
Workspace Desktop Edition 8.5 Stat Server

IPV6 Support for Additional Interfaces


Component Release Interface Conditions
Workspace Desktop Edition 8.5 Chat Server
Workspace Desktop Edition 8.5 Universal Contact Server/Proxy

Prerequisites


Workspace Desktop Edition - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Agent Workstation Runtime Prerequisites

Microsoft .NET Framework 3.5 SP1 Yes No Release: 8.0-8.1.4
Microsoft .NET Framework 4 (4.5+) Yes No Release: 8.5+

Agent Workstation–Centralized Deployment Prerequisites

Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome Yes No Release: 8.0-8.1.4
Google Chrome requires Meta4 ClickOnce Launcher. Firefox requires FxClickOnce.
Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome or Microsoft Edge Yes No Release: 8.5+
Google Chrome requires Meta4 ClickOnce Launcher. Firefox requires FxClickOnce.

Development Workstation Prerequisites

Microsoft .NET Framework 3.5 SP1 Yes No Release: 8.0-8.1.4
Requires Visual Studio 2008 as customization development tool (Visual C# 2008 Express Edition free version is sufficient)
Microsoft .NET Framework 4 (4.5+) Yes No Release: 8.5+
Requires Visual Studio 2012 as customization development tool (Visual C# 2012 Express Edition free version is sufficient)

Centralized Deployment Server (ClickOnce)

Microsoft .NET Framework 2.0+ Yes No Release: 8.0-8.1.4
Requires HTTP Server: MS IIS 6 or 7 or Apache HTTP Server 2.2.
Microsoft .NET Framework 4 (4.5+) Yes No Release: 8.5+
Requires HTTP Server: MS IIS 7 or 8 or Apache HTTP Server 2.2
Red Hat Enterprise Linux 6 Yes No Release: 8.0-8.1.4
Requires Apache HTTP Server 2.2.
Red Hat Enterprise Linux 5 Yes No Release: 8.5+
Requires Apache HTTP Server 2.2.
Red Hat Enterprise Linux RHEL 5 Yes No Release: 8.0-8.1.4
Requires Apache HTTP Server 2.2.
Red Hat Enterprise/CenOS Linux 6 Yes No Release: 8.5+
Requires Apache HTTP Server 2.2.
Solaris Sparc 7/8/9/10 Yes No Release: 8.0-8.1.4
  • Requires Apache HTTP Server 2.2.
  • From Interaction Workspace 8.1.3 and higher, deployment is no longer supported on Solaris SPARC 7.
Solaris Sparc10 Yes No Release: 8.5+
Requires Apache HTTP Server 2.2.
This page was last modified on April 25, 2019, at 10:05.

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