Workspace Desktop Edition

General Information - Workspace Desktop Edition

This product was called Interaction Workspace prior to release 8.5.0

Important

Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

OS Family	OS	Release	Conditions
OS Family	OS	Release	Conditions
Windows	Windows 10	8.1+	Application running in 32-bit compatibility mode on 64-bit OS. Note the following: For Workspace Desktop Edition 8.5, support starts with 8.5.112.08. Windows 10 is not supported from 8.5.100.05 through 8.5.111.21. For Interaction Workspace 8.1, support starts with 8.1.401.69.
Windows	Windows 11	8.5+	Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.153.05.
Windows	Windows 8	8.1+	Discontinued as of September 30, 2023. Application running in 32-bit compatibility mode on 64-bit OS. Supported in release 8.1.401.
Windows	Windows Server 2012	8.5	Application running in 32-bit compatibility mode on 64-bit OS.
Windows	Windows Server 2016	8.5	Application running in 32-bit compatibility mode on 64-bit OS.
Windows	Windows Server 2019	8.5	Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.137.06.
Windows	Windows Server 2022	8.5	Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.161.03.

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Component	Release	Interface	Conditions
Workspace Desktop Edition	8.5	Interaction Server
Workspace Desktop Edition	8.5	Management Framework Configuration Server/Proxy
Workspace Desktop Edition	8.5	SIP Server/T-Server
Workspace Desktop Edition	8.5	Stat Server

IPV6 Support for Additional Interfaces

Component	Release	Interface	Conditions
Workspace Desktop Edition	8.5	Chat Server
Workspace Desktop Edition	8.5	Universal Contact Server/Proxy

Prerequisites

Workspace Desktop Edition - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Development Workstation Prerequisites
Microsoft .NET Framework 3.5 SP1	Yes	No	Release: 8.0-8.1.4 Requires Visual Studio 2008 as customization development tool (Visual C# 2008 Express Edition free version is sufficient)
Microsoft .NET Framework 4 (4.5+)	Yes	No	Release: 8.5+ Requires Visual Studio 2012 as customization development tool (Visual C# 2012 Express Edition free version is sufficient)
Agent Workstation Runtime Prerequisites
Microsoft .NET Framework 3.5 SP1	Yes	No	Release: 8.0-8.1.4
Microsoft .NET Framework 4 (4.5+)	Yes	No	Release: 8.5+
Centralized Deployment Server (ClickOnce)
Microsoft .NET Framework 2.0+	Yes	No	Release: 8.0-8.1.4 Requires an HTTP Server like MS IIS or Apache HTTP Server that is prepared for ClickOnce support. Refer to the Workspace Deployment Guide for more information.
Microsoft .NET Framework 4 (4.5+)	Yes	No	Release: 8.5+ Requires an HTTP Server like MS IIS or Apache HTTP Server that is prepared for ClickOnce support. Refer to the Workspace Deployment Guide for more information.
Agent Workstation–Centralized Deployment Prerequisites
Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome	Yes	No	Release: 8.0-8.1.4 Google Chrome and Firefox require an extension like Meta4 ClickOnce Launcher or FxClickOnce for improved user experience.
Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome or Microsoft Edge	Yes	No	Release: 8.5+ Google Chrome and Firefox require an extension like Meta4 ClickOnce Launcher or FxClickOnce for improved user experience.