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Genesys Knowledge Center

General Information - Genesys Knowledge Center

Genesys Knowledge Center includes Knowledge Center Server and Knowledge Center Content Management System (CMS).

Supported Operating Systems

Notes:
  • Genesys Knowledge Center Plugins for Workspace Desktop Edition will be supported on all OS supported by Workspace Desktop Edition. For more updated information, please see the section related to Workspace Desktop Edition.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux Red Hat Enterprise Linux 7 8.5+
Windows Windows Server 2008 8.5
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 9.0

Supported Browsers


Notes:
  • This relates to Knowledge Center Content Management System and the publicly facing sample code used for web self-service.
Component Browser Release Conditions/Limitations
Genesys Knowledge Center Apple Safari 8.5 Version 10
Genesys Knowledge Center Firefox ESR 8.5 Mozilla Firefox release 54 was tested with version 8.5.304.09
Genesys Knowledge Center Google Chrome 8.5 Google Chrome version 59 was tested with version 8.5.304.09
Genesys Knowledge Center Microsoft Edge 8.5 Starting with version 8.5.304.09
Genesys Knowledge Center Microsoft IE 8.5 Version 11

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
MS SQL Server 2012 8.5.3+
MS SQL Server 2016 9.0
Oracle 11g 8.5.3+ Starting with version 8.5.302.05
Oracle 12c R2 9.0
PostgreSQL 9.6 8.5.3+ Starting with version 8.5.304.09

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Genesys Knowledge Center - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.5.3+
Support starts with version 8.5.3+
This page was last modified on August 3, 2018, at 13:56.

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