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Outbound Contact

Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

CPD Server Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
OS Family Operating System Release Conditions
Windows Windows Server 2008 8.0+

Outbound Contact Server Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.1+ Starting with 8.1.524.04.
Linux Red Hat Enterprise Linux 7 8.1.5+ Note the following:
  • 8.1.519.01 is the last version that supports 32-bit for this operating system.
  • Supports Red Hat Enterprise Linux 64-bit 7 in compatibility mode.
Windows Windows Server 2016 8.1.509+
Windows Windows Server 2019 8.1.5+ Starting with 8.1.527.07.

Outbound Contact User Interface Support

OS Family Operating System Release Conditions
Windows Windows 7 8.0

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
MS SQL Server 2016 8.1.508+ Starting with 8.1.508.14.
MS SQL Server 2016 Cluster 8.1.508+ Starting with 8.1.508.14; also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2019 8.1.5+ Starting with 8.1.527.07.
MS SQL Server 2019 Cluster 8.1.5+ Starting with 8.1.527.07.
Oracle 18c 8.1.5+ Starting with 8.1.523.03.
Oracle 18c RAC 8.1.5+ Starting with 8.1.523.03.
Oracle 19c 8.1.5+ Starting with 8.1.528.05.
Oracle 19c RAC 8.1.5+ Starting with 8.1.528.05.
PostgreSQL 10.10 8.1.5+ Starting with 8.1.524.04.
PostgreSQL 11 8.1.5+ Starting with 8.1.529.06.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Outbound Contact.
Component Release Interface Conditions
Outbound Contact 8.1 Management Framework Configuration Server/Proxy
Outbound Contact no direct interface Interaction Server
Outbound Contact no direct interface License Server
Outbound Contact no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


CPD Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

CPD Server

Dialogic Boards Yes No
Support information is published in Genesys Supported Media Interfaces Reference Manual
This page was last edited on June 25, 2021, at 23:24.
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