Messaging Apps/Social Engagement
General Information - Messaging Apps/Social Engagement
Messaging Apps is part of the eServices product line. For supported operating environment information for eServices, see the eServices page.
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Apple Business Chat Plug-in for Workspace Desktop Edition Support
Notes:
- This plugin is replaced by Genesys Hub Plug-in for Workspace Desktop Edition. It is recommended to uninstall Apple Business Chat Plug-in for Workspace Desktop Edition and install the Genesys Hub Plug-in for Workspace Desktop Edition. This plug-in is now deprecated.
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Windows | Windows 10 | 9.0+ | |
| Windows | Windows 8 | 9.0+ | Discontinued as of September 30, 2023 |
| Windows | Windows Server 2012 | 9.0+ | Discontinued as of October 31, 2024 |
| Windows | Windows Server 2016 | 9.0+ | Supported starting with 9.0.002.04 |
Digital Messaging Server Support
Notes:
- Social Messaging Server has reached End of Support (EOS) and it is no longer supported. Digital Messaging Server (DMS) is the successor to Social Messaging Server. For information on the latest version of DMS, refer to the Digital Messaging Server Guide.
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Linux | CentOS Linux 7 | 9.0+ | Starting with 9.0.002.06 |
| Linux | Red Hat Enterprise Linux 7 | 9.0+ | |
| Linux | Red Hat Enterprise Linux 8 | 9.1+ | Starting with 9.1.006.09 |
| Linux | Red Hat Enterprise Linux 9 | 9.1+ | Starting with 9.1.016.05 |
| Windows | Windows Server 2012 | 9.0+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 9.0+ | |
| Windows | Windows Server 2019 | 9.1+ | Starting with 9.1.006.09 |
| Windows | Windows Server 2022 | 9.1+ | Starting with 9.1.018.01 |
Genesys Cloud API Driver for Facebook (DMS Driver for Facebook) Support
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Linux | CentOS Linux 7 | 9.0+ | Starting with 9.0.007.08 |
| Linux | Red Hat Enterprise Linux 7 | 9.0+ | |
| Linux | Red Hat Enterprise Linux 8 | 9.0+ | Starting with 9.0.012.35 |
| Linux | Red Hat Enterprise Linux 9 | 9.0+ | Starting with 9.0.016.07 |
| Windows | Windows Server 2012 | 9.0+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 9.0+ | Starting with 9.0.005.01 |
| Windows | Windows Server 2019 | 9.0+ | Starting with 9.0.011.51 |
| Windows | Windows Server 2022 | 9.0+ | Starting with 9.0.018.01 |
Genesys Cloud API Driver for Twitter (DMS Driver for Twitter) Support
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Linux | CentOS Linux 7 | 9.0+ | Starting with 9.0.007.07 |
| Linux | Red Hat Enterprise Linux 7 | 9.0+ | |
| Linux | Red Hat Enterprise Linux 8 | 9.0+ | Starting with 9.0.012.35 |
| Linux | Red Hat Enterprise Linux 9 | 9.0+ | Starting with 9.0.016.07 |
| Windows | Windows Server 2012 | 9.0+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 9.0+ | Starting with 9.0.005.01 |
| Windows | Windows Server 2019 | 9.0+ | Starting with 9.0.011.51 |
| Windows | Windows Server 2022 | 9.0+ | Starting with 9.0.018.01 |
Genesys DMS Driver for SMS and MMS Support
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Linux | CentOS Linux 7 | 9.0+ | |
| Linux | Red Hat Enterprise Linux 7 | 9.0+ | |
| Linux | Red Hat Enterprise Linux 8 | 9.0+ | Supported starting with 9.0.003.02 |
| Linux | Red Hat Enterprise Linux 9 | 9.0+ | Supported starting with 9.0.016.02. |
| Windows | Windows Server 2012 | 9.0+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 9.0+ | |
| Windows | Windows Server 2019 | 9.0+ | Supported starting with 9.0.003.02 |
| Windows | Windows Server 2022 | 9.0+ | Starting with 9.0.018.00 |
Genesys Driver for use with Apple Business Chat via Hub (DMS Driver for Apple Messages for Business) Support
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Linux | Red Hat Enterprise Linux 7 | 9.0+ | |
| Linux | Red Hat Enterprise Linux 8 | 9.1+ | Starting with 9.1.009.01 |
| Linux | Red Hat Enterprise Linux 9 | 9.1+ | Starting with 9.1.016.01 |
| Windows | Windows Server 2012 | 9.0+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 9.0+ | Supported starting with 9.0.002.05 |
| Windows | Windows Server 2019 | 9.1+ | Supported starting with 9.1.000.03 |
Genesys Driver for use with Genesys Hub (DMS Driver for WhatsApp) Support
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Linux | Red Hat Enterprise Linux 7 | 9.1+ | |
| Linux | Red Hat Enterprise Linux 8 | 9.1+ | Starting with 9.1.006.08 |
| Linux | Red Hat Enterprise Linux 9 | 9.1+ | Starting with 9.1.016.01 |
| Windows | Windows Server 2012 | 9.1+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 9.1+ | |
| Windows | Windows Server 2019 | 9.1+ | Starting with 9.1.006.08 |
Genesys Hub Plug-in for Workspace Desktop Edition (WDE Plug-in for WhatsApp and Apple Messages for Business) Support
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Windows | Windows 10 | 9.1+ | |
| Windows | Windows 11 | 9.1+ | Starting with 9.1.014.03 |
| Windows | Windows 8 | 9.1+ | Discontinued as of September 30, 2023. This OS version is not supported as of 9.1.007.07 |
| Windows | Windows Server 2012 | 9.1+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 9.1+ | |
| Windows | Windows Server 2019 | 9.1+ | Starting with 9.1.006.17 |
| Windows | Windows Server 2022 | 9.1+ | Starting with 9.1.018.04 |
Social Media Plug-in for Workspace Desktop Edition (WDE Plug-in for Twitter and Facebook) Support
| OS Family | Operating System | Release | Conditions |
|---|---|---|---|
| Windows | Windows 10 | 9.0+ | |
| Windows | Windows 11 | 9.0+ | Starting with 9.0.012.51 |
| Windows | Windows 8 | 9.0+ | Discontinued as of September 30, 2023. This OS version is not supported as of 9.0.012.51 |
| Windows | Windows Server 2012 | 9.0+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 9.0+ | Starting with 9.0.005.10 |
| Windows | Windows Server 2019 | 9.0+ | Starting with 9.0.012.07 |
| Windows | Windows Server 2022 | 9.0+ | Starting with 9.0.018.05 |
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
- For Digital Messaging Server, one of the JDK versions listed in the Digital Messaging Server – Prerequisites table is required.
Digital Messaging Server - Prerequisites |
|||
|---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
| OpenJDK 11 | Yes | No | Release: 9.1+ Supported starting with 9.1.002.02 |
| OpenJDK 17 | Yes | No | Release: 9.1+ Supported starting with 9.1.008.31 |
| OpenJDK 8 | Yes | No | Release: 9.0+ Supported starting with 9.0.002.06 |
| Oracle Java 8 Developer's Kit (JDK) | Yes | No | Release: 9.0+ Supported starting with 9.0.002.06 |
Genesys Cloud API Driver for Facebook (DMS Driver for Facebook) - Prerequisites |
|||
|---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
| OpenJDK 11 | Yes | No | Release: 9.0+ Supported starting with 9.0.008.04 |
| OpenJDK 17 | Yes | No | Release: 9.0+ Supported starting with 9.0.015.09 |
Genesys Cloud API Driver for Twitter (DMS Driver for Twitter) - Prerequisites |
|||
|---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
| OpenJDK 11 | Yes | No | Release: 9.0+ Supported starting with 9.0.008.04 |
| OpenJDK 17 | Yes | No | Release: 9.0+ Supported starting with 9.0.015.09 |
Genesys DMS Driver for SMS and MMS - Prerequisites |
|||
|---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
| OpenJDK 11 | Yes | No | Release: 9.0+ Supported starting with 9.0.003.03 |
| OpenJDK 17 | Yes | No | Release: 9.0+ Supported starting with 9.0.003.05 |
| OpenJDK 8 | Yes | No | Release: 9.0+ |
Genesys Driver for use with Apple Business Chat via Hub (DMS Driver for Apple Messages for Business) - Prerequisites |
|||
|---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
| OpenJDK 11 | Yes | No | Release: 9.1+ Supported starting with 9.1.000.03 |
| OpenJDK 17 | Yes | No | Release: 9.1+ Supported starting with 9.1.009.02 |
Genesys Driver for use with Genesys Hub (DMS Driver for WhatsApp) - Prerequisites |
|||
|---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
| OpenJDK 11 | Yes | No | Release: 9.1+ Supported starting with 9.1.002.04 |
| OpenJDK 17 | Yes | No | Release: 9.1+ Supported starting with 9.1.008.19. |
This page was last edited on December 18, 2024, at 11:40.
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