Messaging Apps/Social Engagement

General Information - Messaging Apps/Social Engagement

Messaging Apps is part of the eServices product line. For supported operating environment information for eServices, see the eServices page.

Important

Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Apple Business Chat Plug-in for Workspace Desktop Edition Support

Notes:

• This plugin is replaced by Genesys Hub Plug-in for Workspace Desktop Edition. It is recommended to uninstall Apple Business Chat Plug-in for Workspace Desktop Edition and install the Genesys Hub Plug-in for Workspace Desktop Edition. This plug-in is now deprecated.

OS Family	Operating System	Release	Conditions
Windows	Windows 10	9.0+
Windows	Windows 8	9.0+	Discontinued as of September 30, 2023
Windows	Windows Server 2012	9.0+
Windows	Windows Server 2016	9.0+	Supported starting with 9.0.002.04

Digital Messaging Server Support

Notes:

• Social Messaging Server has reached End of Support (EOS) and it is no longer supported. Digital Messaging Server (DMS) is the successor to Social Messaging Server. For information on the latest version of DMS, refer to the Digital Messaging Server Guide.

OS Family	Operating System	Release	Conditions
Linux	CentOS Linux 7	9.0+	Starting with 9.0.002.06
Linux	Red Hat Enterprise Linux 7	9.0+
Linux	Red Hat Enterprise Linux 8	9.1+	Starting with 9.1.006.09
Linux	Red Hat Enterprise Linux 9	9.1+	Starting with 9.1.016.05
Windows	Windows Server 2012	9.0+	Last supported version: 9.1.006.15
Windows	Windows Server 2016	9.0+
Windows	Windows Server 2019	9.1+	Starting with 9.1.006.09

Genesys Cloud API Driver for Facebook (DMS Driver for Facebook) Support

OS Family	Operating System	Release	Conditions
Linux	CentOS Linux 7	9.0+	Starting with 9.0.007.08
Linux	Red Hat Enterprise Linux 7	9.0+
Linux	Red Hat Enterprise Linux 8	9.0+	Starting with 9.0.012.35
Linux	Red Hat Enterprise Linux 9	9.0+	Starting with 9.0.016.07
Windows	Windows Server 2012	9.0+	Last supported version: 9.0.012.12
Windows	Windows Server 2016	9.0+	Starting with 9.0.005.01
Windows	Windows Server 2019	9.0+	Starting with 9.0.011.51

Genesys Cloud API Driver for Twitter (DMS Driver for Twitter) Support

OS Family	Operating System	Release	Conditions
Linux	CentOS Linux 7	9.0+	Starting with 9.0.007.07
Linux	Red Hat Enterprise Linux 7	9.0+
Linux	Red Hat Enterprise Linux 8	9.0+	Starting with 9.0.012.35
Linux	Red Hat Enterprise Linux 9	9.0+	Starting with 9.0.016.07
Windows	Windows Server 2012	9.0+	Last supported version: 9.0.012.12
Windows	Windows Server 2016	9.0+	Starting with 9.0.005.01
Windows	Windows Server 2019	9.0+	Starting with 9.0.011.51

Genesys DMS Driver for SMS and MMS Support

OS Family	Operating System	Release	Conditions
Linux	CentOS Linux 7	9.0+
Linux	Red Hat Enterprise Linux 7	9.0+
Linux	Red Hat Enterprise Linux 8	9.0+	Supported starting with 9.0.003.02
Linux	Red Hat Enterprise Linux 9	9.0+	Supported starting with 9.0.016.02.
Windows	Windows Server 2012	9.0+	This OS version is not supported as of 9.0.003.02
Windows	Windows Server 2016	9.0+
Windows	Windows Server 2019	9.0+	Supported starting with 9.0.003.02

Genesys Driver for use with Apple Business Chat via Hub (DMS Driver for Apple Messages for Business) Support

OS Family	Operating System	Release	Conditions
Linux	Red Hat Enterprise Linux 7	9.0+
Linux	Red Hat Enterprise Linux 8	9.1+	Starting with 9.1.009.01
Linux	Red Hat Enterprise Linux 9	9.1+	Starting with 9.1.016.01
Windows	Windows Server 2012	9.0+	Last supported version: 9.0.002.05
Windows	Windows Server 2016	9.0+	Supported starting with 9.0.002.05
Windows	Windows Server 2019	9.1+	Supported starting with 9.1.000.03

Genesys Driver for use with Genesys Hub (DMS Driver for WhatsApp) Support

OS Family	Operating System	Release	Conditions
Linux	Red Hat Enterprise Linux 7	9.1+
Linux	Red Hat Enterprise Linux 8	9.1+	Starting with 9.1.006.08
Linux	Red Hat Enterprise Linux 9	9.1+	Starting with 9.1.016.01
Windows	Windows Server 2012	9.1+	This OS version is not supported as of 9.1.007.06
Windows	Windows Server 2016	9.1+
Windows	Windows Server 2019	9.1+	Starting with 9.1.006.08

Genesys Hub Plug-in for Workspace Desktop Edition (WDE Plug-in for WhatsApp and Apple Messages for Business) Support

OS Family	Operating System	Release	Conditions
Windows	Windows 10	9.1+
Windows	Windows 11	9.1+	Starting with 9.1.014.03
Windows	Windows 8	9.1+	Discontinued as of September 30, 2023. This OS version is not supported as of 9.1.007.07
Windows	Windows Server 2012	9.1+	This OS version is not supported as of 9.1.007.07
Windows	Windows Server 2016	9.1+
Windows	Windows Server 2019	9.1+	Starting with 9.1.006.17

Social Media Plug-in for Workspace Desktop Edition (WDE Plug-in for Twitter and Facebook) Support

OS Family	Operating System	Release	Conditions
Windows	Windows 10	9.0+
Windows	Windows 11	9.0+	Starting with 9.0.012.51
Windows	Windows 8	9.0+	Discontinued as of September 30, 2023. This OS version is not supported as of 9.0.012.51
Windows	Windows Server 2012	9.0+	This OS version is not supported as of 9.0.012.51
Windows	Windows Server 2016	9.0+	Starting with 9.0.005.10
Windows	Windows Server 2019	9.0+	Starting with 9.0.012.07

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• For Digital Messaging Server, one of the JDK versions listed in the Digital Messaging Server – Prerequisites table is required.

Digital Messaging Server - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
OpenJDK 11	Yes	No	Release: 9.1+ Supported starting with 9.1.002.02
OpenJDK 17	Yes	No	Release: 9.1+ Supported starting with 9.1.008.31
OpenJDK 8	Yes	No	Release: 9.0+ Supported starting with 9.0.002.06
Oracle Java 8 Developer's Kit (JDK)	Yes	No	Release: 9.0+ Supported starting with 9.0.002.06

Genesys Cloud API Driver for Facebook (DMS Driver for Facebook) - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
OpenJDK 11	Yes	No	Release: 9.0+ Supported starting with 9.0.008.04
OpenJDK 17	Yes	No	Release: 9.0+ Supported starting with 9.0.015.09

Genesys Cloud API Driver for Twitter (DMS Driver for Twitter) - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
OpenJDK 11	Yes	No	Release: 9.0+ Supported starting with 9.0.008.04
OpenJDK 17	Yes	No	Release: 9.0+ Supported starting with 9.0.015.09

Genesys DMS Driver for SMS and MMS - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
OpenJDK 11	Yes	No	Release: 9.0+ Supported starting with 9.0.003.03
OpenJDK 17	Yes	No	Release: 9.0+ Supported starting with 9.0.003.05
OpenJDK 8	Yes	No	Release: 9.0+

Genesys Driver for use with Apple Business Chat via Hub (DMS Driver for Apple Messages for Business) - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
OpenJDK 11	Yes	No	Release: 9.1+ Supported starting with 9.1.000.03
OpenJDK 17	Yes	No	Release: 9.1+ Supported starting with 9.1.009.02

Genesys Driver for use with Genesys Hub (DMS Driver for WhatsApp) - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
OpenJDK 11	Yes	No	Release: 9.1+ Supported starting with 9.1.002.04
OpenJDK 17	Yes	No	Release: 9.1+ Supported starting with 9.1.008.19.