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Genesys Pulse

General Information - Genesys Pulse

Genesys Pulse includes Genesys Pulse and Genesys Pulse Collector. The following operating environments information is applicable to both Genesys Pulse and Genesys Pulse Collector.


Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Notes:
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux CentOS Linux 7 9.0.001+
Linux CentOS Linux 8 9.0.004 64-bit compatibility
Linux Red Hat Enterprise Linux 7 8.5.108+
Linux Red Hat Enterprise Linux 8 9.0 Starting with 9.0.004
Windows Windows Server 2012 8.5+ Starting with 8.5.100.01
Windows Windows Server 2016 8.5.108 Starting with 8.5.108.01
Windows Windows Server 2019 9.0.0 Starting with 9.0.003.03

Supported Browsers


Component Browser Release Conditions/Limitations
Genesys Pulse Apple Safari 8.1.4-8.5.102.03 Version 6 and higher are supported.
Genesys Pulse Apple Safari 8.5.103.03 - 8.5.105 Version 8 and higher supported
Genesys Pulse Apple Safari 8.5.106 - 8.5.108 Version 9 and higher supported
Genesys Pulse Apple Safari 9.0.000 Version 10 and higher are supported.
Genesys Pulse Apple Safari 9.0.001 - 9.0.003 Versions 11 and 12 are supported.
Genesys Pulse Apple Safari 9.0.001+ Version 11 and higher are supported.
Genesys Pulse Apple Safari 9.0.004+ Version 12 and higher are supported; Last supported : 9.0.006.03
Genesys Pulse Apple Safari 9.0.006+ Version 14 and higher are supported.
Genesys Pulse Firefox 9.0.000 Version 60 and higher are supported.
Genesys Pulse Firefox 9.0.001 - 9.0.003 Version 61 and higher are supported.
Genesys Pulse Firefox 9.0.003+ Version 67 and higher are supported.
Genesys Pulse Firefox 9.0.004 Version 70 and higher are supported.
Genesys Pulse Firefox ESR 8.1.4-8.5.102.03 Version 24 and higher are supported.
Genesys Pulse Firefox ESR 8.5.103.03 - 8.5.108 Version 42 and higher supported
Genesys Pulse Firefox ESR 9.0.000 Version 52 and higher are supported.
Genesys Pulse Firefox ESR 9.0.001+ Version 60 and higher supported
Genesys Pulse Firefox ESR 9.0.004+ Version 68 and higher are supported.
Genesys Pulse Google Chrome 8.1.4-8.5.102.03 Version 22 and higher are supported.
Genesys Pulse Google Chrome 8.5.103.03 - 8.5.108 Version 46 and higher are supported.
Genesys Pulse Google Chrome 9.0.000 Version 67 and higher supported
Genesys Pulse Google Chrome 9.0.001 - 9.0.003 Version 69 and higher are supported.
Genesys Pulse Google Chrome 9.0.003+ Version 75 and higher are supported.
Genesys Pulse Google Chrome 9.0.004 Version 77 and higher are supported.
Genesys Pulse Microsoft Edge 8.5.103.03 - 8.5.108 Version 20 and higher supported
Genesys Pulse Microsoft Edge 9.0.000 Version 38 and higher supported
Genesys Pulse Microsoft Edge 9.0.001 - 9.0.003 Versions 42 and 44 are supported.
Genesys Pulse Microsoft Edge 9.0.001+ Version 42 and higher supported
Genesys Pulse Microsoft Edge 9.0.004+ Versions 44, 79, and higher are supported.
Genesys Pulse Microsoft Edge Chromium 9.0.004+
Genesys Pulse Microsoft IE 8.1.4+ Version 11

Supported Database/DB Clusters


Database Release Conditions/Limitations
MS SQL Server 2012 8.5
MS SQL Server 2012 Cluster 8.5+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2016 8.5.108+
MS SQL Server 2016 Cluster 8.5.108+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2017 9.0.003+
MS SQL Server 2019 9.0.005+
MS SQL Server 2019 Cluster 9.0.006+
Oracle 12c R1 8.5 Last Supported: 9.0.006.00
Oracle 12c R1 RAC 8.5 Last Supported: 9.0.006.00
Oracle 18c 9.0.003+ Last Supported: 9.0.006.04
Oracle 18c RAC 9.0.003+ SCAN is supported. Last Supported: 9.0.006.04
Oracle 19c 9.0.005+
Oracle 19c RAC 9.0.005+ SCAN is supported.
PostgreSQL 10 9.0.001+
PostgreSQL 12 9.0.005+
PostgreSQL 9.6 8.1.4+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Solution Reporting.
Component Release Interface Conditions
Genesys Pulse 8.0.1+ Management Framework Configuration Server/Proxy

IPV6 Support for Additional Interfaces


Notes:
  • Release Support numbers refer to Solution Reporting.
Component Release Interface Conditions
Genesys Pulse 8.0.1+ Stat Server

Prerequisites


Notes:
  • For general Solution Reporting prerequisites, see the Solution Reporting page in this guide.

Genesys Pulse - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 9.0.003+
RedHat's implementation
OpenJDK 8 Yes No Release: 9.0
Oracle Java 8 Runtime (JRE) Yes No Release: 9.0
Oracle Java 11 Runtime (JRE) Yes No Release: 9.0.003+
This page was last edited on August 26, 2021, at 17:02.
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