Genesys Skills Management

Important

Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Notification Client Support Support

OS Family	Operating System	Release	Conditions
Windows	Windows 10	8.5.684	Performance DNA only
Windows	Windows 10	9.0	Performance DNA only
Windows	Windows 7	8.5.546	R2 is required.
Windows	Windows 7	8.5.684
Windows	Windows 7	9.0

Performance DNA Server Support

Notes:

• For operating systems prior to Windows Server 2012, click the following link to download a required Microsoft Windows Identity Foundation file: http://www.microsoft.com/en-gb/download/details.aspx?id=17331.

OS Family	Operating System	Release	Conditions
Windows	Windows Server 2008	8.5.546	R2 is optional.
Windows	Windows Server 2008	8.5.684	R2 is optional.
Windows	Windows Server 2012	8.5.546	R2 is required.
Windows	Windows Server 2012	8.5.684	R2 is required.
Windows	Windows Server 2012	9.0	R2 is required.
Windows	Windows Server 2016	9.0

Training Manager Client UI Support Support

OS Family	Operating System	Release	Conditions
Windows	Windows 10	8.5.546	64-bit compatibility
Windows	Windows 10	8.5.684	64-bit compatibility
Windows	Windows 10	9.0	64-bit compatibility
Windows	Windows 7	8.5.546	32-bit compatibility
Windows	Windows 7	8.5.684	32-bit compatibility
Windows	Windows 7	9.0	32-bit compatibility
Windows	Windows 8	8.5.546	64-bit compatibility
Windows	Windows 8	8.5.684	64-bit compatibility
Windows	Windows 8	9.0	64-bit compatibility

Training Manager Server Support

Notes:

• For operating systems prior to Windows Server 2012, click the following link to download a required Microsoft Windows Identity Foundation file: http://www.microsoft.com/en-gb/download/details.aspx?id=17331.

OS Family	Operating System	Release	Conditions
Windows	Windows Server 2008	8.5.546	R2 is required.
Windows	Windows Server 2008	8.5.684	R2 is required.
Windows	Windows Server 2012	8.5.546	R2 is required.
Windows	Windows Server 2012	8.5.684	R2 is required.
Windows	Windows Server 2012	9.0	R2 is required.
Windows	Windows Server 2016	9.0

Supported Browsers

Notes:

• The minimum supported resolution is 1280x1024.

Component	Browser	Release	Conditions/Limitations
Web User Interface	Firefox	8.5.546	Training Manager features not supported
Web User Interface	Google Chrome	8.5.546
Web User Interface	Google Chrome	8.5.684
Web User Interface	Google Chrome	9.0
Web User Interface	Microsoft IE11	8.5.546
Web User Interface	Microsoft IE11	8.5.684
Web User Interface	Microsoft IE11	9.0
Web User Interface	Microsoft IE8	8.5.546
Web User Interface	Microsoft IE9	8.5.546

Supported Database/DB Clusters

Database	Release	Conditions/Limitations
MS SQL Server 2008	8.5.546	R2
MS SQL Server 2008	8.5.684	R2
MS SQL Server 2012	8.5.546
MS SQL Server 2012	8.5.684
MS SQL Server 2012	9.0
MS SQL Server 2014	8.5.546	Supported by Training Manager only.
MS SQL Server 2014	8.5.684	Supported by Training Manager only.
MS SQL Server 2014	9.0.0	Supported by Training Manager only.
MS SQL Server 2016	9.0.0

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• Performance DNA and Training Manager require two versions of Microsoft Framework .NET to support the various services created. See the table for details.
• When using Training Manager Client, both it and Skills Management web services must have network connectivity to Workforce Management (Genesys WFM, Teleopti WFM, or Nice IEX WFM).

Notification Client Support - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
Microsoft .NET Framework 4.5	Yes	No	Release: 8.5.546 - 9.0.100 Microsoft .NET Framework version 4.5.2 is required.
Microsoft .NET Framework 4.7.2	Yes	No	Release: 9.0.101

Performance DNA Server - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
ASP.NET 4.5	Yes	No	Release: 9.0
Crystal Reports Runtime	Yes	No	Release: 9.0 Click the following link to download Crystal Reports Runtime: http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip. Be aware that the file automatically downloads when you click the link.
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5	Yes	No	Release: 8.5.546 - 9.0.100 For Microsoft .NET Framework 4.5, version 4.5.2 is required.
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.7	Yes	No	Release: 9.0.101 For Microsoft .NET Framework 4.7, version 4.7.2 is required.

Training Manager Client UI Support - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
Microsoft .NET Framework 3.5	Yes	No	Release: 8.5.546 32-bit compatibility required
Microsoft .NET Framework 3.5	Yes	No	Release: 8.5.684 32-bit compatibility required
Microsoft .NET Framework 3.5	Yes	No	Release: 9.0 32-bit compatibility required

Training Manager Server - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
ASP.NET 3.5	Yes	No	Release: 9.0
Crystal Reports Runtime	Yes	No	Release: 9.0 Click the following link to download Crystal Reports Runtime: http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip. Be aware that the file automatically downloads when you click the link.
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5	Yes	No	Release: 8.5.546 - 9.0.100 For Microsoft .NET Framework 4.5, version 4.5.2 is required.
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.7	Yes	No	Release: 9.0.101 For Microsoft .NET Framework 4.7, version 4.7.2 is required.