Platform SDK
General Information - Platform SDK
For details about compatibility between Platform SDK protocols and specific Genesys Framework servers for each major Platform SDK release, refer to the Platform SDK Compatibility with Genesys Framework Components section of Platform SDK Deployment Guide.
Important
- Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
- Platform SDK does not explicitly state support for web browsers, Server Virtualization or Desktop Virtualization platforms. If you are planning to use such a platform, please check that the operating system on which your Platform SDK application runs is supported, and that Platform SDK prerequisites are met. In case of any doubts, please contact your Genesys account team or e-mail the virtualization support team.
Supported Operating Systems
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | OS | Release | Conditions |
---|---|---|---|
OS Family | OS | Release | Conditions |
Linux | Red Hat Enterprise Linux 5 | 8.1 - 8.5.3 | Discontinued as of June 30, 2018. |
Linux | Red Hat Enterprise Linux 6 | 8.1.2+ | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.1+ | |
Linux | Red Hat Enterprise Linux 8 | 9.0.009+ | |
Linux | Red Hat Enterprise Linux 9 | 9.0.0+ | Support starting with the version 9.0.010.28. |
Windows | Windows 10 | 8.5.201.04+ | This operating system is only supported for user interface implementations not server implementations. |
Windows | Windows 11 | 9.0.009+ | This operating system is only supported for user interface implementations, not server implementations. |
Windows | Windows 7 | 8.0.2+ | Discontinued as of June 30, 2020. |
Windows | Windows 8 | 8.1.3+ | Discontinued as of September 30, 2023. This operating system is only supported for user interface implementations not server implementations. |
Windows | Windows Server 2008 | 8.0+ | Discontinued as of June 30, 2020 |
Windows | Windows Server 2008 | 8.1+ | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.1.2+ | Discontinued as of October 31, 2024 |
Windows | Windows Server 2016 | 9.0+ | |
Windows | Windows Server 2019 | 9.0+ | Windows Server 2019 support is required starting from:
|
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
- Be aware that Java SE 5, 6, and 9 are no longer supported by Platform SDK.
- Customers using Platform SDK 8.0 and 8.1.0 must upgrade to version 8.1.1 or higher using a Genesys-supported Java version.
- For details about compatibility between Platform SDK protocols and specific Genesys servers for each major Platform SDK release, refer to Platform SDK Compatibility with Genesys Framework Components.
- Platform SDK for .NET has no dependency on third-party libraries.
- Starting with release 9.0.005.02, Platform SDK for Java supports Netty 4 instead of Netty 3.
Platform SDK - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Supported Versions | |||
Java SE 7 | Yes | No | Release: 8.1.1 - 8.5.2 Discontinued as of November 1, 2024. |
Java SE 8 | Yes | No | Release: 8.5+ |
Microsoft .NET Framework 3.5 | Yes | No | Release: 8.0 - 8.5.2 |
Microsoft .NET Framework 4.5.2 | Yes | No | Release: 8.1.2+ |
Microsoft .NET Framework 4.6 | Yes | No | Release: 9.0+ |
Microsoft .NET Framework 4.7 | Yes | No | Release: 9.0+ |
Microsoft .NET Framework 4.8 | Yes | No | Release: 9.0.007+ |
Open JDK 11 | Yes | No | Release: 9.0.004+ |
OpenJDK 17 | Yes | No | Release: 9.0.0+ Starting with 9.0.010.06. |
Third-Party Library Dependencies | |||
Netty | No | Yes | Release: 8.1.3 Platform SDK Java 8.1.3 requires netty-3.6.5.Final.jar |
Netty | No | Yes | Release: 8.5.1 Platform SDK Java 8.5.1: netty-3.9.4.Final.jar |
Netty | No | Yes | Release: 9.0 Platform SDK Java 9.0 requires netty-3.10.6.Final.jar |
Netty | No | Yes | Release: 8.1.2 Platform SDK Java 8.1.2 requires netty-3.5.11.Final.jar |
Netty | No | Yes | Release: 9.0.009+ Netty version updated from 4.1.73.Final to 4.1.79.Final |
This page was last edited on November 19, 2024, at 17:01.
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